WMS Start Guide - English

Owned by Elena Kornilova
Last updated: Nov 22, 2024 by Tatiana Bieliakova

This step-by-step guide leads you through the process of activation and configuration of the Wildix system.

WMS version: 6.0X / 5.0X

Updated: November 2024

Permalink: https://wildix.atlassian.net/wiki/x/hhbOAQ

Note: Starting from WMS 6.02.20230228.2, WMS interface has been updated. Current documentation includes the UI/UX changes.  

In case of WMS version prior to WMS 6.02.20230228.2, you can use older version of this guide: WMS Start Guide - old interface.pdf

Introduction

This guide will lead you through the process of PBX installation, starting from PBX installation and activation, and ending with practical Dialplan examples for call routing.  

Important: this guide does not explain all the features of the system. You can learn more about 

Wildix PBX integrated software consists of several components: WMS (Wildix Management System) for PBX administration and Collaboration user interface. Another component of the system is WMP (Wildix Management Portal). Also, Wildix uses Salesforce Partner Community that allows Partners to manage customers and leads, starting from lead creation and ending with managing opportunities, ordering PBX, licenses and more. You can find more information below.


WMS

PBX admin interface accessible via the browser, allowing you to set up and program the system. WMS provides the access to the following settings:

  • All the system settings, general settings, time and date, language settings, system backups, upgrades, system sounds, etc

  • Users management, their ACL permissions, preferences; phonebooks

  • Provisioning of devices, assigning phones and analog ports to users

  • Lines and SIP trunks configuration

  • Dialplan configuration: rules for routing incoming and outgoing calls, call groups, IVRs, timetables

Salesforce Partner Community

Accessible at www.bewildix.com. It provides a variety of features:

  • Possibility to manage customers and leads (beginning with lead creating and ending with managing opportunities)
  • Create offers, order PBX, licenses, devices
  • Open support tickets
  • Make changes to existing orders

Documentation: Salesforce Partner Community.

WMP

Accessible within Salesforce Partner Community.

  • See statistics and reports  
  • View invoices and pay bills

  • Remote support (when needed, you can remotely connect to each of your PBXs)

Documentation: WMP Functionality and Access via Salesforce Partner Community.

Wildix Licensing

Wildix offers three type of PBX appliance:

  • Hardware: hardware PBX installed at the client’s premises

  • Virtual: PBX image installed on server  

  • Cloud: hosted in our cloud

Wildix currently the following type of licensing:

  • Per User licensing (available for Hardware / Virtual / Cloud PBX): add as many users of each profile as you need. Some users may have only basic telephony features, others may have access to UC&C features, and others may have access to advanced features. Pay recurring fees per user / per period of time. Add more users of each type at any time

In this guide it will be explained how to activate a Hardware PBX Per User and a Cloud PBX.

More information on Wildix licensing and licenses activation: PBX Licensing and Activation.

Collaboration

User interface for access to UC&C, completely web-based and accessible via the browser; requires at least Essential license. Additionally, you can download mobile apps for iOS/ Android from App store / Google play market.

Useful links:

Wildix provides partners with a read-only ValuePartnership (former SKit) demo PBX for the training.

The following licenses on 1 year subscription are available within the PBX:

  • 10 Premium
  • 1 Business
  • 1 Essential
  • 1 Basic
  • 1 Wizywebinar license for demo purposes

To continue using free licenses on a demo PBX after the grace period, you'll need to sign the yearly Partnership Agreement during the annual Summit in Jan 2023.

Connection and HTTP(s) access (Hardware PBX)

Connection

Access is possible via HTTP(S) / SSH or via RS-232 serial port.

Proceed as follows:

  1. Insert the USB Memory Key (WKEY2GB) into the USB port of the PBX
  2. Power on the PBX (connect the PBX to the power supply and move the switch situated on the front panel to the “1” position)
  3. Connect the PBX to the Switch (use WAN port) or to your PC (use LAN1 port) via RJ-45 network cable

HTTP(s) access

Default settings of Ethernet ports

  • LAN1: DHCP – Server, IP – 10.135.0.1/24

    • Use the IP address 10.135.0.1

  • WAN: DHCP – Client, IP – Dynamic

    • Use the IP address released by the DHCP server

Port

1