Identities Feature

The Guide describes how to configure and use the feature allowing you to change the identities.

Created: August 2019

Updated: February 2024


Note: The Identities Feature is supported on old generation Wildix Phones only. The new Wildix Phones 5 are not supported. 


The feature allows changing a real user's number and substituting it with a false identity. When placing a call, the identity number prefix is automatically added to the called number and saved in History . The configuration can be set up for both internal and external outgoing/ incoming calls.


Internal calls

When placing an internal call, a real user's extension is replaced with the identity of a false extension.

Limitations (only for internal calls): 

  • A real user's number instead of identity extension can be displayed when transferring and adding to conferences such calls (a real number is also displayed in CDR-View) 
  • Personal call recordings are not shown in Collaboration (if user has specified his email in Settings -> Personal, the call recording is sent to the email, but it is unavailable in Call History) 
  • A caller cannot see call duration in Collaboration -> History 
  • A caller cannot switch an active device using Incall feature "Continuity" *5 (Service code "Continuity" works) 
  • BLF "Colleague" displays user's identity extension instead of a called number during outgoing calls if the option "View calls" is enabled 

External calls

When placing an external calls, a number is replaced with the identity of a false office number. 

Note: a real number is still recorded in CDR-View.


Step 1. Add extension numbers by creating extra users to use them as identity numbers (assign PBX-Service License to such users). Do not use real user extensions for this purpose. 

Step 2. Specify the number(s) in WMS:

  • Go to WMS -> Users -> select a user or multiple users
  • Click Edit preferences -> Settings -> Identities
  • Specify the custom identity number(s) that you've added previously in the field Identities:

Note: If you enter several identity numbers, separate them by commas.

Step 3. Add BLF keys "Identities" or "Line":

  • Go to Users -> select a user or multiple users
  • Click Edit preferences -> Settings -> Function keys


  • Collaboration -> Settings -> Function keys

Configuration for incoming calls 

The configuration allows receiving internal and external incoming calls and perform call forwarding:

  • Create a separate Dialplan procedure "identities_routing"
  • Set the identity number as a called number in Dialplan
  • Use Set application to set the variable __TO_IDENTITY: Set  ->__TO_IDENTITY ->${EXTEN}
  • Use Dial the phone application to dial the real user number

You can also use Custom application to set the variable:

  • Custom application ->Set(__TO_IDENTITY=${EXTEN})

  • Add "identities_routing" to Included procedures of Dialplan for managing incoming calls:

    Make sure "identities_routing" is placed before "pbxinternal" if you configure it for internal calls.



  • After changing the identity, it is also displayed on W-AIR handsets
  • Usage via BLF keys is not supported in Collaboration

Feature code "Identity" 78

The Identity can be changed via Feature code "Identity" 78 from any Wildix device. 

Consult Feature Codes and Pre answer Services Guide for detailed information.

BLF key "Identities"

Supported on WP4X0, START (ex WP410), WorkForce, WelcomeConsole. Documentation: Wildix VoIP Phones - User Guide.

  • Press BLF "Identities" on WP4X0 or WelcomeConsole
  • Select the identity from the list of all available identities 
  • The selected identity is indicated on the screen and displayed instead of a real user's number during outgoing calls 

BLF key "Line" (only WMS 5.0)   

Supported from firmware for WP480GR3 v., WP490GR3 v., WelcomeConsole v., WorkForce

  • Press BLF key "Line" on WP4X0 or WelcomeConsole. When it is selected, LED indicator becomes steady blue
  • Dial a number you wish to call

Important: in order to place outgoing calls, you need to add an empty BLF key "Line" (it must be the first on the list).