Provisioning of Wildix devices - Admin Guide

Introduction

There are several provisioning modes supported by WMS:

• Auto-provisioning (available only for Hardware and Virtual PBXs):

For devices connected to the local LAN or remote network via VPN.

• Remote provisioning:

For remote/ unreachable devices behind NAT/ firewall.

• Auto-configuration via auto.wildixin.com:

Automatically add Wildix devices during new installations.

• Provisioning via WMP:

Assign devices to PBX via WMP.

Read the chapter dedicated to Provisioning of Devices of WMS Online Guide for more information about provisioning, firmware upgrade, assigning phones, W-AIR network.

Auto-provisioning (Automatic mode) (Hardware, Virtual PBX) 

• Go to WMS -> Devices 
• Click + Add for provisioning of devices
• Select Automatic mode and click Next
• Click Scan (you can also specify the IP range for the search):
  
  
  
• Select your device(s) on the list and click Next
• Wait till the device is provisioned:
  
  
  
• Click Finish
  
  

• The provisioned device appears in the list of all available devices in WMS -> Devices: 
  
  
  
  

Refer to the chapter How to assign Wildix phones to users of WMS online Guide for getting details about assigning procedure.

Remote provisioning (Semi-automatic mode) 

Read this detailed online Guide for remote provisioning of each Wildix device.

Auto-configuration (auto.wildixin.com provisioning) 

Auto-configuration allows you to automatically add and provision Wildix devices during new installations/ devices that had been reset.

Remarks:

• Auto-configuration works only in the local network (devices and PBX must be in the same network)
• This feature is available only for Hardware and Virtual PBX
• Wildix devices support this feature starting from the certain fw version, so in case your fw version is not up to date, for the first time it is necessary to add the device manually using a regular auto-provisioning procedure

Limitations:

• If internal DHCP server is used, it must return PBX address as Primary DNS Server address
• If external DNS server is used, you must add the correct DNS record (auto.wildixin.com must be resolved to the PBX IP)
• If external DHCP server is used, you must use PBX address as Primary DNS server
• For auto-configuration of W-AIR base stations (not SB), you must first manually create a W-AIR network via WMS interface

WMP provisioning

Thanks to this provisioning mode, Wildix Partner can assign devices (W-AIR bases, media gateways, phones) to the customer’s (or to the lead’s) or reseller's customer PBX via the Portal.

Video tutorial: 

Prerequisite: you must have available devices (WP, W-AIR bases, media gateways) which you had previously ordered and had them shipped to you. 

• Go to WMP -> Customers tab 
  

  Note: In case of assigning devices to Reseller's customer PBX, you first need to go to WMP -> the Resellers tab -> choose necessary reseller and click Manage:

  

  Then, go to the Customers tab of the Reseller and proceed with the steps described below.

• Select the customer, then the particular PBX and click Options button (three dots) 
  
  

• Click Add CAPEX: 
  
  
  

• All your available devices are listed; select only those devices that you want to assign to this PBX and click Add: 
  
  
  
• Go to WMS -> Devices: provisioned devices appear on the list: 
  
  
  

Direct access to devices 

After you have provisioned devices, you can access them directly from WMS -> Devices.

To connect to the devices:

• Click on the green triangle icon "Connect" to allow the connection to this device:
  
  
  
  
• Click on the link “Open” to connect to the device:
  
  
  

Click on the red square icon “Disconnect” to close the access to the device: