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Phones Accessories Quick Start Guide

Phones Accessories Quick Start Guide

In this Quick Start Guide you can find information on how to connect WHS headsets (WHS-MONO, WHS-DUO), WelcomeConsole-EXT  – keypad extension module for WelcomeConsole/ WP490 2015/ WP490G, WPEHS – Wireless Headset Adapter for WelcomeConsole/ WP490 2015/ WP490/ WP480G.

Useful links:

Created: March 2018

Updated: August 2025

Permalink: https://wildix.atlassian.net/wiki/x/Fx-OAQ

WHS – Wildix Headsets

  • WHS-MONO (one ear)

  • WHS-DUO (two ears)

Third party headsets integrated with Wildix phones: Wildix Compatible Headsets - Jabra, Plantronics, EPOS Sennheiser, JPL, Axtel, Orosound, Yealink.

WHS-MONO / WHS-DUO

Packing list:

  • 1 x headset WHS-MONO/ WHS-DUO

  • 1 x  RJ9 cable

  • 1 x 3.5 mm cable

  • 1 pair x foam ear pads 

Compatibility

  • WP4X0 2015/ WP4X0G/ Start pre 2024/ WorkForce pre 2024/ WelcomeConsole pre 2024

  • Vision (EOL)/ SuperVision (EOL)

  • WP old series

  • W-AIR Basic (EOL)/ W-AIR 100 (EOL)/ W-AIR LifeSaver/ W-AIR LifeSaver-EX/ W-AIR Med/ W-AIR Office

  • Compatible with iPhone and Android phones

  • Compatible with Apple Mac and Windows PC

Connection

  • Use RJ9 cable for WP4X0/ WP4X0G/ Start/ Workforce/ WelcomeConsole and WP old series

  • Use 3,5 mm cable for Vision (EOL)/ SuperVision (EOL), W-AIR Basic / W-AIR 100 (EOL)/ W-AIR LifeSaver/ W-AIR LifeSaver-EX / W-AIR Med/ W-AIR Office, iPhone and Android phones, Apple Mac and Windows PC

WelcomeConsole-EXT – Extension module

Packing list

  • 1 x Extension module

  • 1 x RJ12 cable

Compatibility

  • WP490 2015/ WP490G/ WelcomeConsole pre 2024

Features

  • WP490EXT 2017: 40 Programmable BLF keys, 4.3” 272*480 COLOR Display

  • WP490EXT pre 2017: 20 Programmable BLF keys; 4.3” 272*480 Graphical LCD with Backlight

  • Powered by Wildix phone

  • Up to 3 Modules Daisy-chain

Port description

  • 2 RJ12 ports for data in and out

  • AC Power Adapter jack: Input: AC 100-240V; Output: DC 5V/1A

Quick Installation Guide

Connection

Connect the EXT IN port of the extension module to the EXT port of the Wildix phone using RJ12 cable.

To connect another WelcomeConsole-EXT in chain, connect the EXT OUT port of the first extension module to the EXT IN port of the second extension module.

You can connect up to 3 extension modules in chain. In case you connect three modules, it’s necessary to connect the power adapter to the 3rd extension module (available on demand, code: PS-5V2A; also compatible with older version, code: PS-WP4X0G). Also in case you connect two modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module.

Note: The backlight settings of WelcomeConsole-EXT extension module are synced with WP490G 2016-2017, WelcomeConsole.

Configuration

Configure the BLF keys via Wildix Collaboration Settings -> Function keys or Collaboration 7/ x-bees -> Settings -> Favorites. 

After having configured 20 Function keys (BLF), proceed as follows:

  • Click Exp module to add one or several extension modules (Add several Exp modules in case you have more than one extension modules connected in chain):

  • Add Feature Keys to be monitored via the expansion module and move them under the desired section (under Exp module 1 / Exp module 2 / Exp module 3…)

  • Click Save

WPEHS – Wireless Headset Adapter

Packing list

  • 1 x EHS Adapter

  • 1 x RJ45 cable

  • 1 x RJ12 cable

  • 1 x RJ9 spiral cord

Compatibility

  • Compatible with WP480G/ WP490 2015/ WP490G/ WelcomeConsole

  • Compatible with Jabra, Poly (formerly Plantronics) and Sennheiser wireless headsets

Compatible models:

  • Jabra: PRO 9450, GN 9350e, GN 9330e, GN 9125

  • Poly (formerly Plantronics): Savi 700 Series (710, 720, 730, 740, 745), CS500 Series (510, 520, 530, 540), Voyager Legend CS

  • Sennheiser: DW Office (running firmware version 96 or later), SD Office

Features

  • Answer and hangup calls remotely

  • Powered by Wildix phone

Port description

  • 1 x RJ12 port (port 1 on the picture) to connect to Wildix phone

  • 1 x RJ45 port (port 2 on the picture) to connect to Jabra headsets

  • 1 x 3.5 mm Jack (port 3 on the picture) to connect to Poly (formerly Plantronics) headsets

     

Connection

Note: In case you connect two extension modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module.

Jabra (GN Netcom):

Poly (formerly Plantronics):

Sennheiser:

Firmware Upgrade (WelcomeConsole-EXT and WPEHS)

WelcomeConsole-EXT 

Firmware update is included into provisioning and there is no need to do it manually.

WPEHS

WPEHS firmware upgrade is performed via WP web interface.

Proceed as follows:

After the upgrade is completed, the version is indicated in Firmware Version field: