x-bees Videoconference

The document describes how to start a conference in x-bees and use x-bees conference features.

x-bees documentation: link.

Updated: May 2024

Permalink: https://wildix.atlassian.net/wiki/x/AQACCg

Screen sharing issue on macOS using Google Chrome

Due to detected issues in Google Chrome, it might be impossible to use screen sharing.

To resolve the issue, take the following steps:

  1. Update Chrome to the latest version
  2. Refresh permissions: go to macOS System Preferences -> Security & Privacy -> Screen Recording -> uncheck and check Google Chrome checkbox

Temporal limitation for macOS users:

for the video conference to work on Safari web browser, please follow the steps below:

  1. Open Safari web browser -> Preferences -> Privacy tab
  2. Make sure the option Website tracking: Prevent cross-site tracking is unchecked

This limitation concerns only PBX users. External participants using Safari web browser are not affected.


Requirements

Browser

  • Google Chrome

  • Chromium

  • Safari 12.1.X and higher

  • Microsoft Edge 79.0.309 and higher

  • Firefox

For Screen Sharing

  • Chrome v. 72
  • Firefox v. 66+

Wildix licenses:

  • At least x-bees-Basic license for PBX each user who needs to be able to create a conference room (more information: x-bees Admin Guide)

Ports to open on firewall

Check here: Ports used by Wildix services.

Bandwidth requirements

The bandwidth used by Wildix Videoconference is adaptive and varies to provide the best experience on participants’ network. 

Minimum bandwidth required:

  • Outbound from the participant: 300 kbps

  • Inbound to the participant: 300 kbps

Ideal bandwidth:

  • Two-person video calls:

    • Outbound from the participant: 2.6 mbps

    • Inbound to the participant: 2.6 mbps

  • Group video calls:

    • Outbound from the participant in all situations: 2.6 mbps

    • Inbound to the participant with 5 participants: 3.2 mbps

    • Inbound to the participant with 10 participants: 4.0 mbps

It is possible to decrease bandwidth consumption by selecting a lower video quality level in options, see the chapter Video quality.

Number of participants in a conference

  • Video: Currently the number of users who can share their videos is not limited – it's possible to see all the users who are sharing their videos in Tiles view, however for the optimal performance we do not recommend to exceed 70 users in case all of them share their videos 

Additional equipment

To ensure efficient collaboration during videoconferencing in small and large meeting rooms, Wildix offers some additional equipment:

Start a conference

  1. Open conversation with a user/ group of users
  2. Click on the Video icon at the top of the conversation screen:




Conversation is deleted automatically after 30 days of inactivity.

Join a conference

When conference starts, other participants of the conversation can see the green Join button on the Inbox tab (the conversation with the conference automatically jumps to the top of the conversations list):

Also, users hear a sound notification when a conference starts

Notes:

  • Notification is played once, for 7 seconds, unless user opens Inbox. Notification is played even to users with DND/ Away presence status.
  • Notification is NOT played if:
    • user has an active call or conference
    • user is on the Inbox tab
    • x-bees tab is closed
  • If there are several simultaneous calls, the notification is played one time.
  • Sound notifications for Kite are currently not supported.

 You can find additional information at the news blog.

Manage sound notifications

Sound notifications at the conference start are enabled by default. To manage the sound notifications settings:

  1. Go to Settings -> Notifications
  2. Proceed to section Sound notifications:


  3. Use the toggle next to the On conference start option:

Schedule a conference

In case there is Google/ Microsoft calendar integration enabled, you can schedule a conference via the Schedule button in the Info frame: 


When you click the button, calendar opens enabling you to schedule a conference in the participants' calendars:


1 - Scheduled event is automatically added to your calendar 

Note: According to the new Google settings, you need to turn on specific options in order to guarantee that scheduled events are automatically added to you calendar.

Follow these instructions:

  1. Go to Gmail Settings -> See all settings

  2. Go to General tab and scroll to Smart features and personalization

  3. Turn on Smart features and personalization if you use Gmail email client or Smart features and personalization in other Google products if you use other mail clients, (Outlook, Apple Mail etc) under Gmail account

More information is available here: https://support.google.com/mail/answer/10079371?hl=en&ref_topic=3394219.

  • 2 - You can access the conference via the link provided in the email 
  • 3 - You can also access the conference in the audio-only mode, by using dial-in numbers. This is the option for mobile phones, which allows you to join the conference without manually entering the conference ID (as it is already included in the dial-in number) 
  • 4 - This option is not restricted to mobile phones. It also lets you access the conference in the audio-only mode by calling the local number for your country. Click Find a local number to view the full list
  • 5 - This is the ID number of the conference

PBX user

When a PBX user is invited to a conference, they receive an invitation via email with a link to join the conference via web and a phone number, allowing them to join the conference in audio-only mode from their Wildix device. 

External user

All invited users receive an invitation via email with a link to join the conference via web and a local phone number that they can dial to join the conference in audio-only mode. 

Access from Wizyconf station

To access x-bees conference from Wizyconf station, select Wizyconf at the top -> enter the Conference ID (available in x-bees conference -> Participants -> Conference ID and Dial-in numbers). 

More information about Wizyconf station in Wizyconf Station Quick Start Guide.

Access in audio-only mode

PBX users can access the conference in the audio-only mode by calling the number 98XXXXXXX, where 98 is the Feature code Conference (by default) and XXXXXXX is the conference ID number (Conference ID is provided in the email invitation). 

Note: you can set an alternative code/ prefix instead of Feature code "Conference" 98. After it is changed, it is also displayed in email / chat invitations.

External users can access the conference in the audio-only mode by calling the local phone number provided in the email invitation: use the option Dial-in number or Dial-in number (for mobile users only).

To access the conference:

  • Call the provided phone number

  • External users are requested to enter the conference ID number and say their name (Conference ID number is provided in the invitation email), after which they access the conference (other participants present in the conference are notified when audio-only users are connected and disconnected).

    Note: Mobile phone users can choose the option Dial-in number (for mobile users only) for joining the conference without entering conference ID (conference ID is already included in the dial-in number).

Current limitation: no visual indication for muted users who access a conference in audio-only mode.

Tutorials and updates 

The basics tutorial

The basics tutorial is a great way for new users to explore x-bees video conference functionality in a convenient and interactive way. When reaching the tutorial for the first time, a yellow dot appears next to More actions in the bottom menu and you can see Tutorials and updates, highlighted in yellow.

  1. Click on the More actions (1) button (three dots) and proceed to Tutorials and updates (2):


  2. Next to The basics tutorial, press Play tutorial:


  3. The tutorial opens up and guides you through the main features of the conference. Click Next to proceed to another feature or back arrow to return to the previous one:



If you close the tutorial, you can continue from the moment you stopped. Go to More actions -> Tutorials and updates -> click Continue watching:

New features

When there are new features available, a yellow dot appears next to More actions (1) and the Tutorials and updates (2) in the More actions list is highlighted in yellow:


Note: The yellow dot remains until you click Tutorials and updates and view the new features. 


When you click on Tutorials and updates the following pop-up screen appears, which includes The basics tutorial and the list of latest features: 



When you click Show, a pop-up screen appears demonstrating how the new feature works:

Click Next feature to move further orto close the pop-up screen.

Conference controls 

Users start with mic/ cam off

This option is reserved for PBX users only.

By default all users access the conference with their microphones enabled and cameras disabled. 

Note: In case you change mic or camera settings, they are preserved upon the next time you enter a conference.

Example: If you enable the camera in the current conference, it remains enabled in all future meetings you participate in.

The option to decide whether users should access the conference with their webcams enabled/ microphones disabled is reserved to the conference moderator:

  1. Click the More actions (three dots) button 
  2. Click Settings
  3. Click on Moderator tab:

    • Everyone starts with mic off (cam on): users join the conference with their webcams enabled and microphones disabled
    • Everyone starts with cam off (mic on): users join the conference with their microphones enabled and webcams disabled
    • Everyone follows me: users see on the screen what the moderator shows (tiles view/ sidebar view with selected user)
    • Mute reaction sounds for everyone: users do not hear reaction sounds inside the conference
  4. Tick off the the options and click on OK to apply

Tick off both Everyone starts with mic off and Everyone starts with cam off if you would like users to access the conference with both their webcams and microphones disabled.

Microphone, Speakers and Camera settings

  • 1 - Click to Mute/ Unmute your microphone or click the small Arrow up icon to access your microphone and speakers settings:


  • 2 - Access Microphone/ Speakers/ Camera settings
    1. Click three dots (More actions) in the lower central side of the screen 
    2. Click Settings: on the settings screen, you can navigate between the necessary tabs (Audio, Video, Virtual backgrounds) 

      1. On the Audio tab you can choose your devices as well as play a test sound and enable noise suppression



      2. On the Video tab you can select camera, whether you want to mirror your video, and choose desktop sharing frame rate:


      3. On the Virtual backgrounds tab, you can select a virtual background from the list of available ones or add your own background:


You can locally flip your video or hide your video preview, for other conference participants your video remains regular. To achieve this, hover the mouse cursor over three dots in the upper right-hand side of your video preview (both Sidebar and Tiles views) and select Flip or Unpin/ Pin to stage (you can manage this option in Settings -> More -> Hide self view):



Set a background picture

Additionally, you can set a virtual background picture: 

  1. Click three dots (More actions) in the lower central side of the screen 
  2. Proceed to the Virtual backgrounds tab

  3. Select a picture from the list or upload your own background and click OK

To upload your own backgrounds, click Add backgrounds:



Push-to-talk

In case you prefer to keep your microphone muted and unmute only when you speak, you can use Push-to-talk option:

  1. (When you are muted)  Make sure your mouse cursor is on browser tab in which the web conference is running       
  2. Press Space on your keyboard 
  3. Your microphone is unmuted and you can now speak
  4. Release the Space button as soon as you finish speaking to mute your microphone again

Otherwise you can use M shortcut to Mute/ Unmute your microphone:

  • Press M to toggle between mute/ unmute

Read more in the chapter Keyboard shortcuts.

Noise suppression

The feature reduces background noise and echo. Ideal for cases when several participants are in the same meeting room.

  1. Click three dots (More actions) -> Settings
  2. Proceed to the tab Noise suppression, where you can enable/ disable the feature and choose type of noise suppression 

Note: Noise suppression settings are saved separately for different audio devices.

Example: If you connect a Bluetooth headset and disable noise suppression, this preference is stored specifically for that headset. The next time you connect that headset, noise suppression remains disabled. If you switch to a different audio device, noise suppression is enabled by default until you manually disable it.

You can also access manage Noise suppression Settings by clicking on the Noise suppression icon at the top:

Video quality

You can adjust the quality for your video streaming. 

  1. Click three dots (More actions) in the lower central side of the screen 
  2. Click Performance settings


Or click on the icon in the upper central side of the screen:

Performance settings chosen for the current conference are saved and automatically applied for future conferences. 

Language settings

To change the language of the interface: 

  1. Click three dots (More actions) in the lower central side of the screen 
  2. Click Settings
  3. Settings dialog opens, click on the tab General 

  4. Select the language from the drop-down list and click OK to apply

Get Conference ID and Dial-in numbers

  1. Click the Participants icon in the lower central side of the screen


  2. On the panel that opens at the right side of the screen, click Conference ID and Dial-in numbers:



  3. On the screen that opens you can view the Conference ID and Dial-in phone numbers to enter the conference in audio-only mode:


    At the bottom of the screen, you can find More numbers option:


Toggle between Tiles view and Sidebar view 

Tiles view: 


Sidebar view: 


  •  Click Toggle tile view (Tiles icon) in the lower central side of the screen to switch between Tiles view and Sidebar view:

If required, you can change size of Sidebar view by dragging its border to the right/left:

Pin a user

To have a particular participant visible at all times, regardless of who is speaking, you can pin a user. For this, just click on the relevant user during the conference. Pinned user is displayed with the following icon:

To unpin a user, simply click on them a second time.

To choose how many participants can be pinned on the main screen:

  1. Go to More actions -> Settings
  2. Proceed to the General tab and set the max number of participants to be pinned:

View Info panel 

Click on the info icon in the upper right side of the screen (1) to open Info frame (2):

Chat

To enter group chat (with all the users):

  • Click on the Open chat button (bubble icon) in the lower central side of the screen 

  • The chat panel opens below:


    To close the chat, click on the Open chat button (bubble icon) again.

Adjust microphone volume of certain participants 

You can decrease mic volume for separate users or completely mute them (for yourself):

  1. Find the user whose microphone volume you wish to adjust
  2. However the mouse cursor over three dots in the upper right-hand side of the user's preview 
  3. Move the blue indicator to the left to decrease the volume / to the right to increase the volume:


Screen sharing 

Supported browsers:

  • Chrome v. 72+
  • Firefox v. 66+


To share your screen:

  1. Click on the Screen icon (Share your screen) in the lower central side of the screen

  2. Select the content you want to share: the entire screen, separate application windows or your browser's tab and click Share button

Note: When sharing Chrome tab with a muted mic, there may be an issue with unmuting. To avoid it, make sure to disable the option “Share tab audio” (enabled by default) before you start the screen sharing.



When user shares the screen, the screen shared is displayed as a separate participant with the name "User's screen". 

To terminate the screen sharing session:

  • Click Stop sharing button

Otherwise, you can click again the Screen icon (the icon turns white again when the screen sharing session is terminated).

Remote control

During screen sharing, it is possible to request or provide remote control of the shared screen. 

Notes:

  • Remote control is available only if users have WIService version 3.10.4 or higher
  • WIService should be run on the side of the user whose laptop is being controlled
  • To run Remote control, user should share Entire screen or Window. Remote control of screen shared tab is not supported 
  • Firefox browser is not supported
  • If the original screen shared is removed from the screen (e.g. if another user started screen sharing), remote control is disabled till the original screen is back 

Give remote control 

To give remote control of the screen you’re sharing:

  1. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview 
  2. Click Give remote control: 


User, whom you are giving remote control to receives the following notification:


Once user clicks Ok, remote control gets enabled and the user can manage the mouse cursor on the screen shared. 

Request remote control

a) Via Participants panel

To request remote control:

  1. Find the necessary participant
  2. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview 
  3. Click Request remote control:


User, from whom you are requesting remote control receives the following notification:



To accept the request and give control, click Ok. If you are not sharing your screen yet, you are suggested to start screen sharing now. Once you've enabled screen sharing, user can manage the mouse cursor of the screen you’ve shared. 

b) Via More actions: 

1. Click on the More actions (three dots) icon and select Remote control:


2. A window with the list of participants pops up. Choose the user you want request remote control from and click Request remote control button in front of the necessary user:

To easily find the necessary participant, you can enter the participant name in the Search field:

Disable remote control 

Remote control can be disabled either by the user who is sharing the screen, or by the user who has control. To disable remote control, hover the mouse cursor over three dots of the preview of user and click Disable remote control:


You can also disable remote control via More actions -> Remote control -> click Disable remote control next to the relevant user:

Share a YouTube video

To start sharing a YouTube video: 

  1. Click three dots (More actions) in the lower central side of the screen 
  2. Click Share a YouTube video
  3. A new dialog opens; paste the link to the YouTube video and click on Share


To stop sharing the video:

  1. Click again three dots (More actions) in the lower central side of the screen
  2. Click Stop video, the video sharing is stopped


Raise your hand/ Send reactions

To raise your hand:

  • Click on the Hand icon (Raise/ Lower your hand) in the lower central side of the screen
  • The Hand icon turns yellow for the user who has raised the hand. A yellow Hand icon is displayed in the upper part of the preview of the user who has raised the hand:



User who has raised a hand can click the Hand icon once again to lower the hand (in this case the Hand icon will turn white again).  

Note: The Hand is automatically lowered if a participant starts talking.

To view all users who raised their hands:

  • Click on the Yellow Hand icon in the upper central side of the screen:


To send a reaction:

  • Click on the Arrow up icon (Open reactions menu) and click on a reaction

Use Whiteboard

Whiteboard feature includes a set of tools to draw different shapes, elements, add text, which allows to share your ideas with other participants in a visual way.

Note: Whiteboard can be started by a PBX user.

For guests, this option is greyed until a PBX user enables Whiteboard.

  1. To use the feature, click three dots (More actions) -> Show whiteboard:


    2.  Use the available tools to visualize your ideas (draw line, rectangle, diamond, ellipse, arrow, add text, etc.)

          On the Whiteboard, at the top of the screen, you can choose the tool you want to work with (1), modify the selected tool on the left-side panel (2), zoom in/ zoom out, turn the Whiteboard or use eraser at the bottom (3):


      The Whiteboard can be used by any participant simultaneously. 
    3. If needed, you can save the Whiteboard image in png or svg format:
        1) Click on the Save as image button in the top left corner:


          2) Enter file name and choose the desired format:



      3) Enter name of the file, where to save to and click Save. 
        4. To hide Whiteboard, click three dots (More actions) -> Hide whiteboard:
         

Note: When user clicks Hide whiteboard, the Whiteboard gets hidden for this user only and not all participants of the conference. 

Other users, who want to hide the Whiteboard, also need to click More actions -> Hide whiteboard.

Enable Picture-in-Picture

Note: Currently, only Google Chrome browser is supported.


Picture-in-Picture functionality lets you navigate between other tabs and keep track of what is going on in the conference at the same time. 

  1. To use the feature, click three dots (More actions) -> Enable Picture-in-Picture:

2. When enabled, picture-in-picture view of the selected / active user stays on top of your other windows. Hovering the mouse over the picture-in-picture screen, you have the following options:

  • Mute/ unmute
  • Start/ stop video
  • Leave conference
  • Back to tab (returns you to the x-bees tab with the conference and disables the Picture-in-Picture option) 

Also, on the picture-in-picture view, you can see:

  • if microphone of a user is enabled or not
  • raised hands: names of the first three users who raised hands as well as how many more raised hands there are 
  • preview of videos 

Limitation: 

  • When you or another user disable the video, the avatar displayed in PiP view is not the one uploaded by the user, but the default one (with user initials).

Other control options

In addition to being able to decide whether participants should start with their webcams and microphones enabled/ disabled, there are other options available for PBX users:

  • Mute separate users or ask them to unmute
  • Mute all users except for one
  • Disable camera of separate users
  • Disable camera of all users except for one
  • Remove users from the conference
  • End meeting for all
  • Conference recording
  • Live streaming

Mute users

This option is reserved for the PBX users only.

To mute a user:

  1. Find the user you want to mute
  2. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview 
  3. Click Mute 
  4. A new dialog opens, click on Mute to confirm

Note: Users who joined in audio-only mode are notified once they are muted.

You can ask a user to unmute:

  1. Find the user you want to be unmuted
  2. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview 
  3. Click Ask to unmute 

To mute everyone:

  1. Click the Participants icon in the lower central side of the screen
     
  2. On the panel that opens on the right side of the screen, click Mute all:


3. A new dialog opens, click on Mute to confirm:


Here, you can also choose if you want to allow attendees to unmute themselves:

In this way you can mute everyone except yourself. You cannot unmute other users, but they can unmute themselves.

To mute everyone else except for one user:

Via Meeting participants panel

  1. Click the Participants icon in the lower central side of the screen
  2. Click three dots next to the user that should stay unmuted (1) and press Mute everyone else (2):


  3. A new dialog opens, click Mute to confirm:


Via user's preview

  1. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
  2. Click Mute everyone else:


  3. A new dialog opens, click on Mute to confirm

Disable users' camera

This option is reserved for PBX users only.

To disable user's camera:

  1. Find the user you want to disable camera for
  2. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview 
  3. Click Stop video
  4. A new dialog opens, click on Stop video to confirm



To disable everyone's camera:

  1. Click the Participants icon in the lower central side of the screen
  2. Click three dots next to the Mute all button (1) and press Stop everyone's video (2):

  3. A new dialog opens, click on Stop video to confirm 


Here you can also choose if you want to allow attendees to start their video or not. 

To disable everyone's camera except for one user:

Via Meeting participants panel

  1. Click the Participants icon in the lower central side of the screen
  2. Click three dots next to the user that should stay with enabled video (1) and press Disable camera of everyone else (2):

  1. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview 
  2. Click Disable camera of everyone else
  3. A new dialog opens, click on Stop video to confirm

Via user's preview

  1. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
  2. Click Disable camera of everyone else:

Allow users to unmute/ enable video

By default, meeting participants can mute/ unmute themselves and enable/disable camera when they want. But if required, you can disallow them to unmute or to enable video:

  1. Click the Participants icon in the lower central side of the screen
  2. Click three dots next to the Mute all button:

  3. Under Allow attendees to, tick on/off the options below:
    1. Unmute themselves
    2. Start their video

Note: In case unmuting/enabling video was disallowed, to unmute themselves or to enable video, meeting participants should raise a hand -> user should press Ask user to unmute -> the participants gets possibility to unmute/ enable video. 

Remove users from a conference

This option is reserved for PBX users only.

To remove a user:

  1. Find the user you want to remove
  2. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview 
  3. Click on Remove from conference

End meeting for all

  1. Click three dots (More actions) at the bottom menu 
  2. Press End meeting for all:

Conference recording 

Only users within a PBX can manage recordings (start, stop, access the list of recordings); not unavailable for external users.

Limitation: a recording is automatically stopped after reaching 2 hours or if a file size exceeds 2 GB. Once it is stopped, you can start it again.

Note, that live streaming option is disabled when conference recording is running.

To start recording: 

  1. Click on three dots (More actions) in the lower central side of the screen 
  2. Click Start recording 
  3. A new dialog opens, click Start recording to confirm

Recording starts in several seconds. Red REC icon is displayed in the upper right-hand part of the screen when the recording is running.

Note: watermark and list of participants are now not included in recordings.

To stop recording: 

  1. Click again on three dots (More actions) in the lower central side of the screen 
  2. Click Stop recording 
  3. A new dialog opens, click Confirm 


To download or watch the recording files:

a) In the conference: 

  1. Click again on three dots (More actions) in the lower central side of the screen 
  2. Click View Recordings 
  3. A new dialog Recordings list opens, click on the file(s) to download 
  4. Click Done to close the dialog


    b) In the conversation:

After the conference ends, the links to the recording appear in the chat. Here, you have two options:

  • Watch the recording: the recording opens in a separate tab where you can watch it
  • Download the recording

 

To delete recording files manually: 

  1. Access Recordings list as described above
  2. Click on X next to a recording you to want to delete (you can only delete your own recordings, recordings started by other participants cannot be deleted):
  3. To confirm, click Yes

Important:

  • Files are automatically deleted after 6 months or in case conversation is manually deleted.
  • Please take into account that conversation is automatically deleted after 30 days of inactivity.
  • In case there was a recording file in the conference, the conversation was deleted due to inactivity and 6 month time has not yet passed, the recording file can be accessed upon request to Customer Care team.

Live streaming 

Only users within a PBX can start or stop live streams; not unavailable for external users.

Limitation: a live streaming is automatically stopped after reaching 2 hours or if a file size exceeds 2 GB. Once it is stopped, you can start it again.

Note, that conference recording option is disabled when live streaming is running

This feature allows you to make live streaming of your conference to YouTube and Facebook.

To start live streaming:

  1. Click on three dots in the lower central side of the screen
  2. Click Start live stream 
  3. New dialog opens; enter the Live stream key and click Start live stream

Blue LIVE icon is displayed in the upper right-hand part of the screen when the live streaming is running.

For information on how to retrieve the Streaming Key for Facebook and YouTube, refer to Live Streaming Guide.

To stop live streaming: 

  1. Click once again on three dots in the lower central side of the screen
  2. Click Stop live stream
  3. New dialog opens; click Stop live stream to confirm 

Leave the meeting

To leave the conference:

  • Click the red handset icon (Leave the meeting) in the lower central side of the screen to leave the conference:

If a user is left alone in a conference for more then a minute, the relevant notification is displayed and the conference session is stopped automatically within 30 seconds:

Miscellaneous

Participants stats 

You can view speaker statistics, to understand how much time each user spoke during the conference:

  1. Click on three dots in the lower central side of the screen
  2. Click Participants stats
  3. New dialog Participants Stats opens:

The same dialog can be also opened when you click on the number of participants in the top of the conference (displayed if there are at least 3 participants in the conference):

Participants stats gets reset each time you leave/ access again the conference room or in case you refresh the browser tab. 

Talk ratio and Hints

x-bees conference offers functionality, especially useful for sales people, that allows to monitor the talk ratio, duration of the longest monologue and shows hints to agents during the conference. 

Note: The functionality is available for PBX users only.

Talk ratio is shown at the top, next to the number of participants, after at least two conference participants have talked in the conference.

Note: Currently, there are some conditions that can influence talk ratio data: 

  • If the user speaks quietly, talk ratio may be not counted correctly. 
  • When the user was talking and then mutes himself, talk ratio continues to be counted for the user.


Click on it to see top 5 participants with the highest talk ratio:


Talk ratio is also displayed on Speaker Stats window under Speaker Time, which includes total talk time | the longest monologue | talk ratio compared to other participants: 

Enable Hints

You can enable real-time sales coaching hints to be shown to agents during the conference. To activate hints, go to More actions -> Settings -> Hints -> tick off Enable real-time hints:


If you want hints to be accompanied with sound, tick off Enable sound for hints. In Talk ratio section, choose one of the below options: 

  • Agent over Customer 40 / 60 % (for discovery calls)
  • Agent over Customer 60 / 40 %
  • Agent over Customer 80 / 20 % (for demos)

In case the chosen talk ratio is not kept, hint is shown to agent displaying information about agent’s talk ratio and duration of the longest monologue:

 

Note: The first notification is shown not earlier than in 5 minutes after the conference start. Further notifications are displayed in the following intervals: after 3 minutes, 7 minutes, 15 minutes.

Transcription & Subtitles

x-bees videoconference offers the Transcription feature, that performs speech-to-text transcription of what is being said during the conference. To enable:

  1. Click on More actions (three dots) in the lower central side of the screen
  2. Click Transcription
  3. The new dialog Transcription opens, where you can choose the language for the transcription (transcription gets enabled as soon as you click on the selected language):


If you want subtitles to be displayed when participants talk in the conference, you need to enable Subtitles:

1. Click More actions (three dots) 

2. Press Enable subtitles:


When enabled, subtitles are displayed at the lower part of the screen:

Note:

  • By default, Subtitles are disabled. 
  • To enable Subtitles, Transcription should be turned on. If Transcription is disabled, the Enable subtitles button is inactive. 
  • Transcription is enabled in English by default, if there are external users in the conference. 

  • The languages that are currently supported are: English, English (British), English (Australian), Spanish (United States), Italian, French, French (Canadian), German, Portuguese (Brazilian), Japanese, Korean, Chinese (Simplified), Hindi, Thai.
  • The language of the transcription is the same for all participants of the conference. In case any participant changes the language, it automatically gets changed for the rest participants of the conference. The language is stored for future usage.
    Example: The conference starts, someone starts transcription in English and for all people in the conference the language is set to English (for future conferences as well). Somebody changes the transcription language to German -> for all participants of the conference the language is set to German (for future conferences as well, unless changed otherwise).

  • In case all participants of the conference left and didn’t stop the recording and transcription, the conference is automatically ended in up to 30 seconds.

Summary of the conference and transcription are sent to emails of the PBX users participating in the conference, if Transcription was enabled:

  • The recording of the conference with external members may be started automatically if Transcription is enabled. This allows agents to easily view the meeting data whenever required and never miss out anything important. To manage if you want the transcription and recording to be started automatically, go to Settings -> External meetings and choose the preferred options:

Face expression analysis

You can monitor participants' mood during the conference with the Display emotions feature. 

  1. Open Participants stats
  2. Turn the toggle on next to the option Display emotions:

When the feature is enabled, you can see the list of emotions with corresponding colors at the top (1) and the emotions displayed in real time next to users who have camera on (2): 

Note: The following emotions are displayed, with the corresponding colors: neutral (grey), happy (yellow), surprised (violet), sad (blue), fearful (light blue), angry (red), disgusted (green).

Connection quality indication

You can see the current connection quality for each user participating in the conference:

  1. Hover the mouse cursor over the user whose connection status you would like to check
  2. Hover the mouse cursor over the green or yellow Connection quality icon (color depends on the current connection quality) in the upper left-hand corner of the preview
  3. New dialog is displayed with the information on connection, bitrate, packet loss etc 
    • Click Show more in that dialog to see more details about your own connection quality

Manage sound settings

By default, you hear a system sound whenever a user joins or leaves a conference, etc. You can manage these sounds in Settings:

  1. Click three dots (More actions) in the lower central side of the screen and click Settings
  2. On the Settings screen, navigate to the Notifications tab and choose on which occasions you want the sound to be played:
    1. Meeting reactions
    2. Incoming message
    3. Participant joined
    4. Participant left
    5. Talk while muted 
  3. Click OK


The sound settings are saved and used for your future conferences.

Keyboard shortcuts

For your convenience you can use keyboard shortcuts.

To view the list of the available keyboard shortcuts:

  1. Click on three dots in the lower central side of the screen
  2. Click View shortcuts
  3. A new dialog Keyboard shortcuts opens:



Half-webinar mode

In case there are more than 30 participant in the conference, half-webinar mode is used, to boost conference performance. Half-webinar mode suggests there are Speakers and Visitors in the conference. First 30 members who join the conference are automatically added as Speakers, while the rest participants join as Visitors. 

Visitors have access to a limited conference functionality compared to Speakers:

  • Visitors are muted and do not have Start/ Stop camera buttons. 

  • In Settings, Visitors can only choose the audio output:


  • If a Visitor wants to speak in the conference, they should press the Unmute button (1) or raise a hand (2):

  • Speaker can admit or reject the request via push notifications or via the Participants panel:

When the request is admitted, Visitor is moved to Speakers. There is no restriction to the number of Visitors that can be moved to Speakers. 

Note: It is currently not possible for speakers to manage visitor requests via mobile. 

At the top, next to the conference title, there are two separate counters that display the number of speakers and visitors in the conference:

 

To view the list of Visitors, Speakers can click on the Visitors counter at the top:


  A pop-up window with the list of visitors in the conference opens:

x-bees conference on mobile

Starting from x-bees app v. 1.53.1.192083 on iOS and v. 1.53.1.192083 on Android, conferencing feature is built into x-bees mobile app. 

When the conference starts, the green Join button appears on the Inbox tab.  To join the conference, tap Join:

Note: You can either join the conference from x-bees web or from mobile. If, say, you joined from web and then join from mobile, you are automatically removed from the conference on x-bees web. 

 After tapping the Join button, x-bees conference automatically opens:


Once in the conference, you have the following conference controls:

  • Mute/unmute yourself
  • Enable/ disable camera

    Note: To be able to unmute yourself and enable camera, you need to allow x-bees conference access to Microphone and Camera in your smartphone settings. 


  • Open chat: When you tap the Chat button, you are directed to x-bees app with the relevant conversation
  • Settings: The Settings section provides the following options: 
    • Car mode
    • Enable low bandwidth mode
    • Start recording
    • Start live stream 
    • Participants stats
    • Enter/ Exit tile view 
    • Subtitles
    • Send reactions 
    • Raise Your Hand

Current limitation:

The following features are currently not available in conferences inside x-bees app: sharing a YouTube video, starting screen sharing