x-bees Admin Guide

This Guide explains x-bees requirements and subscription and describes how to activate HubSpot, Salesforce, Google and Microsoft 365 integrations.

Other x-bees documentation: x-bees documentation.

For other configurations, check out WMS documentation: WMS Start Guide - English, WMS Settings Menu - Admin Guide

Ports that should be open on your router / firewall: Ports used by Wildix services.

Created: February 2022

Updated: January 2026

Permalink: https://wildix.atlassian.net/wiki/x/bgvOAQ

Requirements

WMS version 6.01.20220621.2 and higher

Use the repository rel60 or rel60beta to install this version.

The PBX must be on the x-bees subscription in Salesforce Partner Community

Currently, there is no procedure for switching a PBX from the UC-subscription plan to the x-bees-subscription, so it can be only done by the Wildix team. To check the requirements for switching, refer to the Customer Care documentation.

NOTE: access to Collaboration is also available for PBXs on the x-bees subscription plan!

Make sure that these external servers are open on your router/ firewall:
- https://app.x-bees.com/
- https://api.x-bees.com/
- https://login.x-bees.com/
- https://chat.wildix-chat.com/
- https://conference.wildix.com/
- https://auth.wildix.com/
- https://fs.wildix.com/
- https://avatars.wildix.com/
- https://cognito-idp.eu-central-1.amazonaws.com/
- https://wda.wildix.com/
- https://wda-ws.wildix.com/
- https://wim.wildix.com/
  See the full list in the following documentation: Ports used by Wildix services.
Make sure Cloud Analytics is enabled in WMS -> PBX -> Features (it is activated by default if a PBX or whole WMS Network are running in the Cloud). It is required for correct work of user presence sync and CDR-View 2.0 in x-bees Analytics. For more details, see documentation WMS Settings Menu - Admin Guide (see the Features section).

Supported browser

Chrome

Mobile apps

Android 9 or higher
iOS 13.3 or higher

Chrome extension

Download extension here: https://chrome.google.com/webstore/detail/x-bees/olejekejjhgimnlliplaiodgmbpcflhi

Subscription

Monthly/ Yearly subscription (3-year and 5-year commitment available):

Features	Guest (external users)	x-bees-Device (for unattended phones, W-AIR handset users etc)	x-bees-Basic (for back office staff who do not deal with customers)	x-bees-Standard (for sales people, customer support)	x-bees-SuperBee (for supervisors, managers)

Features	Guest (external users)	x-bees-Device (for unattended phones, W-AIR handset users etc)	x-bees-Basic (for back office staff who do not deal with customers)	x-bees-Standard (for sales people, customer support)	x-bees-SuperBee (for supervisors, managers)
Access to x-bees web and mobile	✅	➖	✅	✅	✅
Max number of concurrent calls	➖	2 calls	4 calls	8 calls	8 calls
Max number of assigned devices	➖	1 device	10 devices	10 devices	10 devices
Free minutes for outbound calls*	➖	100 min	1000 min	3000 min	3000 min
Free SMS*	➖	➖	50 messages	200 messages	200 messages
2-way SMS / MMS*	➖	➖	➖	✅	✅
Colleagues search	➖	➖	✅	✅	✅
Colleagues view	➖	➖	✅	✅	✅
Favorites setup	➖	➖	✅	✅	✅
Inbound services (Contact center)	➖	➖	✅	✅	✅
Ability to create conversations	➖	➖	✅	✅	✅
Ability to write chats	✅	➖	✅	✅	✅
Video conferences participation	✅	➖	✅	✅	✅
Video conferences scheduling	➖	➖	✅	✅	✅
Ability to add guests to conversations	✅	➖	➖	✅	✅
Personal contact-me links (chat and scheduler)	➖	➖	➖	✅	✅
Email signatures configuration	➖	➖	➖	✅	✅
Calendars setup for meeting scheduling	➖	➖	➖	✅	✅
CRM integrations (Salesforce, HubSpot etc)	➖	➖	➖	✅	✅
API integrations	➖	➖	➖	✅	✅
Phonebook integration: search, add, edit contacts	➖	➖	✅	✅	✅
WhatsApp integration	➖	➖	➖	✅	✅
Gong.io BI integration logging of events	➖	➖	➖	✅	✅
Website widget agent	➖	➖	➖	✅	✅
AI Assistant	➖	➖	➖	✅	✅
AI Voice agents** and Chat agents	➖	➖	➖	10 hours included at the company level	10 hours included at the company level
Transcription and summaries**	➖	➖	➖	10 hours included at the company level	10 hours included at the company level
Sales Intelligence	➖	➖	➖	➖	✅
Website widgets configuration	➖	➖	➖	➖	✅
Live dashboard and Analytics	➖	➖	➖	➖	✅
x-caracal (x-caracal subscription required)	➖	➖	➖	➖	✅
teams4Wildix integration*** (second mode)	➖	➖	CLASSOUND	CLASSOUND	CLASSOUND

The relevant subscription plan can be assigned to users via WMS -> Users -> Edit user -> License type field. See more in PBX Subscription Plans and Activation Admin Guide (section "Assign correct subscription plan to each user").

* Free minutes to Call Termination Area 1 and free SMS are available with the CLASSOUND service. Details on how to activate the service: CLASSOUND Activation Request.

Note that 2-way SMS are available in certain countries, check the list in How to send and receive SMS/ MMS via CLASSOUND.

** By default, you get 10 hours of Transcriptions and summaries along with AI Voice agents at the company level. If the included hours are exceeded, the next available Bundle is automatically applied and charged in the following month. For details, check the documentation: AI+Data Boost Bundles Overview.

*** The second mode of the teams4Wildix integration requires CLASSOUND and Microsoft Phone System. For information, consult the guide: teams4Wildix - Instructions for Wildix Partner on MS Phone System Setup.

Access for users and guests

Mobile apps

Notes:

x-bees mobile apps can be downloaded both by PBX users and guests
x-bees mobile apps are available for users who are assigned an x-bees-Basic subscription plan or higher
Guests have to be previously invited to a channel by a PBX user in order to be able to engage with them in conversations

Follow the steps below:

Download the x-bees app from Apple store or Google Play Market
Log in using your Microsoft 365 or Google SSO, or via email

In case of login via email, a verification code will be sent to your email address, you will need to enter it to log in

For PBX users only: follow the steps below to connect to your Wildix PBX

Click on your user picture to open Settings

Under Settings, click Connect to Wildix PBX

Enter the domain name of your PBX into the input field and click Connect

Note: Guests who are not Wildix PBX users need to be invited to an x-bees channel by a PBX user to be able to engage with them in conversations.

Web access

From WMS:

Go to WMS -> Users, select users and click Invite to x-bees
Users receive an invitation via email with the link to join x-bees

Via the link:

Alternatively, PBX users can join x-bees following the steps below:

Open the link: https://app.x-bees.com/
Log in via Google or Microsoft 365 SSO, or by email

In case of login via email, a verification code will be sent to your email address, you will need to enter it to log in

Note:

After user email is changed in WMS, user gets logged out from x-bees and has to log in with the new email -> go to Settings -> connect to PBX -> log in again. In case of using an invitation link, connection to the PBX is performed automatically.
Access to conversations is not preserved in case user email was changed.

Connect to the PBX:

Click on your user picture in the upper left-hand part of the screen to open Settings
Under Settings, click Connect to Wildix PBX

Enter your Wildix PBX domain into the input field and click Connect

Direct link to contact an x-bees user

Note: A customizable Kite widget or contact-me button can be added to your website or embedded to your email signature, to enable customers to contact single agents or groups by clicking on a link.

Documentation: Kite Website widget configuration

Currently, you can create contact-me links and add them to your website or anywhere on the web, in the following format: https://app.x-bees.com/kite/name.surname@yourdomain.com, where name.surname@yourdomain.com is your email address.

Here's an example of what happens if an external (non-authorized) user clicks on a link:

User clicks Send me a message

x-bees interface opens and user starts typing a message

Authentication popup opens, requesting user to log in using Google/ Microsoft 365 SSO or email

In case user chooses to log in via email, a code is sent to their email and they need to type it

Now they can continue the conversation with the PBX user

External user can invite other members to the conversation by clicking the Add member button