/
Voicemail

Voicemail

This guide gathers all the information on setting up and using the Voicemail service.

Created: January 2019

Updated: September 2025

Permalink: https://wildix.atlassian.net/wiki/x/lQbOAQ

General information and limitations

  • To store Voicemails on Virtual, Hardware PBX, the backend to store all the PBX data and a partition for Voicemail must be added in WMS Settings -> System -> Storages. More information: WMS Start Guide (Storage services).

  • Maximum number of unread Voicemails per user: 100

  • Maximum number of Voicemails per system: not limited (limited only by available disk space)

  • Maximum length of one message = 180 sec

Notes:

  • In case maximum number of Voicemails per user was reached, caller is notified that user's mailbox cannot accept more messages. This means user has to delete old Voicemails to be able to accept more messages.

  • Note: Starting from WMS 6.01.20221019.4, it is possible to extend the number of voicemails per user. Documentation: Custom config parameters List - Extend the limit of Voicemails per user

Voicemail access for users

Each user of the system can access Voicemail via Feature Code 81 (by default): Dial the feature code 81 from any device and follow the instructions.

Additionally it is possible to access a graphical Voicemail menu from:

Mailbox management

Voicemail management is possible if you access Voicemail by dialing Feature code 81 (by default).

Language for Voicemail playback

Language set in Legacy Collaboration Settings -> Personal is applied for Voicemail playback, if the corresponding language package is installed on the PBX. If not, language selected in WMS Settings -> PBX -> Language and Region is used for all the audio prompts.

Listen to message details

By default message details are not pronounced. You can enable announcing date, time and caller phone number for Voicemail messages in WMS -> Dialplan -> General Settings. Otherwise, press 2 for message details after the message playback.

It is possible to check Voicemail details from Wildix devices

Send a reply

  1. Press 2 for the message details after the message playback

  2. Press 3 for advanced options

  3. Press 1 to send a reply

Forward a Voicemail to another user 

Forwarding is available from Wildix Phones (WP4X0G 2017, Start, WorkForce, WelcomeConsole, Start 5, WorkForce 5, WelcomeConsole 5, ForcePro 5, SuperVision 5) for users of the same PBX (not in WMS network):

  1. Press Voicemail button to access the mailbox

  2. Select the Voicemail that you would like to forward and press Info button

  3. Go down to the option Forward to

  4. Enter one or more extensions separated by the star symbol 

  5. In case forwarding was successful, notification "Success" is displayed on the screen

User can view forwarded message from any Wildix device; forwarded messages have the prefix "Fwd:"

Demo video: 

Via IVR menu:

  1. Press 2 for the message details after the message playback

  2. Press 8 to forward the message to another user

Delete a Voicemail 

  1. Press 2 for the message details after the message playback

  2. Press 7 to delete the message 

You can also delete Voicemail from:

  • WP4X0, Start, WorkForce, WelcomeConsole XML browser: press the Voicemail button, select a message, select Info -> Delete

  • Start 5, WorkForce 5, ForcePro 5, WelcomeConsole 5, SuperVision 5: press the Voicemail key, select a message, select Info -> Delete

  • Legacy Collaboration / iOS / Android / Vision (EOL) / SuperVision (EOL): select one or multiple messages and click the trash icon

In case using "Shared Voicemail" feature, subscribers can delete Voicemails of the mailbox owner.

Organize by folder

Dial 81, then press 2 for message details, then press 2 again to change folders:

  • 0 for new 

  • 1 for old

  • 2 for work

  • 3 for family

  • 4 for friends

Record personal Voicemail greetings

Call 81, press 0 for mailbox options, then: