Collaboration User Guide

Owned by Ksenia Babych
Last updated: Nov 29, 2024 by Tatiana Bieliakova

This guide explains how to access and to use Wildix Collaboration and describes the basic operations: call, chat, video call, conference, fax, SMS.

WMS Version: 5.0X, 6.0X

Other Collaboration related documentation: Collaboration and Mobile Apps Documentation.

Created: June 2020

Updated: November 2024

Permalink: https://wildix.atlassian.net/wiki/x/zhDOAQ


Prerequisites

Supported OS

  • Mac OS X 10.15 and higher

  • Microsoft Windows 10 (64-bit) and higher

  • Linux (only Chrome browser)


Notes: Windows Server version pre 2012 is not supported over RDP.


Android / iOS

Collaboration native application


Recommended web browser and connection mode

  • Collaboration can be accessed via any HTML5 browser

  • Recommended browser: the latest stable version of Chrome, since it fully integrates WebRTC

  • It is recommended to access via HTTPS

Note: Collaboration cannot be accessed via Internet Explorer.


Licenses that must be enabled on PBX

  • Min. UC-Essential license is needed for each user

More information: Wildix Per-User Licensing


Bandwidth requirements:

  • For calls via Collaboration using G.711 codec 80 Kbps is necessary

First time login

  1. Open the web browser

  2. Type into URL bar the PBX name or IP address (example: https://mycompany.wildixin.com)

  3. Enter your credentials:

    1. Login (extension or email address) 

      Important: login via user name is not supported!

    2. Password (WEB password)

  4. Click Login button to log in


You can enable single sign-on with your Google or Office 365 email to be able to access Collaboration using your Google / Office 365 password, if:

  1. You use the same email as the one present in your user settings

  2. This email address is unique in the system


Note: Wildix does not get access to your Google / Office 365 password.

Note: PBX admin can automatically send users their credentials for access to Collaboration via email: WMS Users -> select users and click Send Welcome Message (more details can be found in WMS Start Guide).


Login window:


  • 1 - Login
  • 2 - Password
  • 3 - “Remember me” option
  • 4 - Single sign-on with Google 
  • 5 - Single sign-on with Office 365
  • 6 - Click to log in

In case location-based multi-factor authentication is enabled by the PBX admin, you need to confirm your IP address via email.

Once you access Wildix Collaboration, follow the popup notifications which help you to:

  1. Enable desktop notifications (incoming call/ chat/ voicemail and other popup notifications)

  2. Enable location sharing

Video tutorial:


Basic settings

Select Settings in the top menu -> Personal:

  1. E-Mail: used for email notifications about new Voicemails, missed calls, unread chat messages, call recordings, fax reports etc

  2. Mobile: mobile number for Mobility extension which allows you to make and receive calls via Wildix PBX using your mobile phone

  3. Language: selected language is used for Collaboration user interface, system sounds (Voicemail, IVR prompts, etc), WP4X0, WorkForce, WelcomeConsole

  4. Date/time format: applied to Wildix devices except W-AIR handsets (must be set up on a device). For detailed information, refer to Personal Settings chapter

Quick menu introduction

Top menu:

  1. 1 - Device selection: active device to place and answer calls using Collaboration

  2. 2 - Search field with speech recognition and call button: search for colleagues, departments and contacts and perform quick actions from drop-down list: call, chat, send a fax/ Post-It etc:



  1. 3 - Add option: access to SMS / Fax/ Post-It / Group chat dialog window: