Collaboration User Guide
This guide explains how to access and to use Wildix Collaboration and describes the basic operations: call, chat, video call, conference, fax, SMS.
WMS Version: 5.0X, 6.0X
Other Collaboration related documentation: Collaboration and Mobile Apps Documentation.
Created: June 2020
Updated: November 2024
Permalink: https://wildix.atlassian.net/wiki/x/zhDOAQ
Prerequisites
Supported OS
Mac OS X 10.15 and higher
Microsoft Windows 10 (64-bit) and higher
Linux (only Chrome browser)
Notes: Windows Server version pre 2012 is not supported over RDP.
Android / iOS
Download the app for iPhone, iPad, Android smartphones on App Store / Google Play Market (read the guides: iOS Collaboration Mobile App, Android Collaboration Mobile App)
- EXE file for Windows 10, 11:
- MSI file for Windows 10, 11:
- For MacOS:
Recommended web browser and connection mode
- Collaboration can be accessed via any HTML5 browser
Recommended browser: the latest stable version of Chrome, since it fully integrates WebRTC
It is recommended to access via HTTPS
Note: Collaboration cannot be accessed via Internet Explorer.
Licenses that must be enabled on PBX
- Min. UC-Essential license is needed for each user
More information: Wildix Per-User Licensing
Bandwidth requirements:
For calls via Collaboration using G.711 codec 80 Kbps is necessary
First time login
Open the web browser
Type into URL bar the PBX name or IP address (example: https://mycompany.wildixin.com)
Enter your credentials:
Login (extension or email address)
Important: login via user name is not supported!
Password (WEB password)
Click Login button to log in
You can enable single sign-on with your Google or Office 365 email to be able to access Collaboration using your Google / Office 365 password, if:
You use the same email as the one present in your user settings
This email address is unique in the system
Note: PBX admin can automatically send users their credentials for access to Collaboration via email: WMS Users -> select users and click Send Welcome Message (more details can be found in WMS Start Guide).
Login window:
- 1 - Login
- 2 - Password
- 3 - “Remember me” option
- 4 - Single sign-on with Google
- 5 - Single sign-on with Office 365
- 6 - Click to log in
In case location-based multi-factor authentication is enabled by the PBX admin, you need to confirm your IP address via email.
Once you access Wildix Collaboration, follow the popup notifications which help you to:
Enable desktop notifications (incoming call/ chat/ voicemail and other popup notifications)
Enable location sharing
Video tutorial:
Basic settings
Select Settings in the top menu -> Personal:
E-Mail: used for email notifications about new Voicemails, missed calls, unread chat messages, call recordings, fax reports etc
Mobile: mobile number for Mobility extension which allows you to make and receive calls via Wildix PBX using your mobile phone
Language: selected language is used for Collaboration user interface, system sounds (Voicemail, IVR prompts, etc), WP4X0, WorkForce, WelcomeConsole
Date/time format: applied to Wildix devices except W-AIR handsets (must be set up on a device). For detailed information, refer to Personal Settings chapter
Quick menu introduction
Top menu:
1 - Device selection: active device to place and answer calls using Collaboration
2 - Search field with speech recognition and call button: search for colleagues, departments and contacts and perform quick actions from drop-down list: call, chat, send a fax/ Post-It etc:
3 - Add option: access to SMS / Fax/ Post-It / Group chat dialog window: