W-AIR Headset - User Guide

W-AIR Headset - User Guide

The Guide describes the features and functionalities of W-AIR Headset and provides the necessary details needed for its proper operation.

Created: December 2018

Updated: May 2025

WMS Version: 6.0X

Useful links: 

Permalink: https://wildix.atlassian.net/wiki/x/GwvOAQ

Before using the Headset

Unboxing

Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling, report it to your certified Wildix Partner.

Make sure that all the components are present in the shipping package:

W-AIR Headset:

  • 1 x Headset

  • 1 x Headband

W-AIR Headset Charger is ordered separately in Salesforce Partner Community (A/C adapter is supplied with the Charger). You can order Single Charger (available for purchasing and through HWaaS) for one Headset or MultiCharger (available only through HWaaS, in Salesforce Partner Community, when creating a Quote, you can find it in Additional Items -> W-AIR -> Product: WAIR-Headset-MultiCharger) for six Headsets.

Additionally, you can order the following accessories: WAIR-Headset-Cushion (replacement cushion), WAIR-Headset-NeckBand (neckband accessory) and WAIR-Headset-EarHook (earhook accessory).

Using the Charger

W-AIR Headset is charged through the use of a charger. The charger is powered by AC supply from 110-240VAC that supplies 5.5VDC at 600mA.

When charging the battery for the first time, it is necessary to leave the Headset in the charger for at least 10 hours before the battery is fully charged, and the Headset is ready for use.

For correct charging, ensure that the room temperature is between 5°C and 25°C / 41°F and 77°F. Do not place the Headset in direct sunlight when charging. If it is turned off when placed in the charger, the Headset automatically turns on.

W-AIR Headset Overview

1 - Microphone

2 - Mute button

3 - Call button

4 - Volume+ button

5 - LED Indicator

6 - AUX Function button (Power On)

7 - Volume- button

8 - Speaker

Note: There are 2 button combinations that have to be pressed at the same time:

  • Register - Call, Volume+ and Volume-

  • Power off - AUX functionVolume+ and Volume-

Charger Overview

Single Charger

MultiCharger

1 - Charging pins

2 - Charger connection

W-AIR Headset Single and MultiCharger:

LED indicators Overview

Color

LED indication

Status

Green

 

Short blink followed by long blink

Power Up

Fast short blink, repeated

Incoming call

Fast short blink, repeated

2nd incoming call, call active, Silent mode on

Single short blink. Notification of call only via audio in HS

2nd incoming call, call active,

Silent mode off

Single short blink

In call

Long blink

Battery charging

Steady on

Battery charging, full

Red

 

Long blink followed by short blink

Power Down

Fast, short blink

Low battery

Steady on

Battery charging, low battery

Long blink

Registration failed

Single short blink repeated slow

Idle, out of range

Blue

 

Short blink repeated fast

Registration, ongoing

Long blink

Registration completed

Single short blink repeated slow

Idle, connected

Purple

Steady on

Menu

 

None

Deregistered