W-AIR Headset - User Guide

The Guide describes the features and functionalities of W-AIR Headset and provides the necessary details needed for its proper operation.

Created: December 2018

Updated: January 2023

WMS Version: 5.0X/ 6.0X

Useful links: 

Permalink: https://wildix.atlassian.net/wiki/x/GwvOAQ

Before using the Headset


Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling, report it to your certified Wildix Partner.

Make sure that all the components are present in the shipping package:

W-AIR Headset:

  • 1 x Headset

  • 1 x Headband
  • 1 x Earbud

W-AIR Headset Charger is ordered separately on WMP (A/C adapter is supplied with the Charger). You can order Single Charger (available for purchasing and through HWaaS) for one Headset or MultiCharger (available only through HWaaS, WMP code: R-WAIR-Headset-MultiCharger-1m/1y/5y) for six Headsets.

Using the Charger

W-AIR Headset is charged through the use of a charger. The charger is powered by AC supply from 110-240VAC that supplies 5.5VDC at 600mA.

When charging the battery for the first time, it is necessary to leave the Headset in the charger for at least 10 hours before the battery is fully charged, and the Headset is ready for use.

For correct charging, ensure that the room temperature is between 5°C and 25°C / 41°F and 77°F. Do not place the Headset in direct sunlight when charging. If it is turned off when placed in the charger, the Headset automatically turns on.

W-AIR Headset Overview

1 - Microphone

2 - Mute button

3 - Call button

4 - Volume+ button

5 - LED Indicator

6 - AUX Function button (Power On)

7 - Volume- button

8 - Speaker

Note: There are 2 button combinations that have to be pressed at the same time:

  • Register - Call, Volume+ and Volume-
  • Power off - AUX functionVolume+ and Volume-

Charger Overview

Single Charger


1 - Charging pins

2 - Charger connection

W-AIR Headset Single and MultiCharger:

LED indicators Overview


LED indication



Short blink followed by long blink

Power Up

Fast short blink, repeated

Incoming call

Fast short blink, repeated

2nd incoming call, call active, Silent mode on

Single short blink. Notification of call only via audio in HS

2nd incoming call, call active,

Silent mode off

Single short blink

In call

Long blink

Battery charging

Steady on

Battery charging, full


Long blink followed by short blink

Power Down

Fast, short blink

Low battery

Steady on

Battery charging, low battery

Long blink

Registration failed

Single short blink repeated slow

Idle, out of range


Short blink repeated fast

Registration, ongoing

Long blink

Registration completed

Single short blink repeated slow

Idle, connected


Steady on




Registration of W-AIR Headset

To use your W-AIR Headset, you need to register it to W-AIR Base Station:

Limitation: it is impossible to register a W-AIR Headset if the code of W-AIR network set up in WMS -> Devices -> W-AIR Networks is different from "0000" (default code).

Workaround: you can temporarily change the code to default one ("0000") on the page W-AIR Networks, register and assign the Headset(s), and then change it back to custom one.

Note: in case you have several W-AIR networks (for example, in test environment), the Headset might register to a Base station belonging to another network. In such situation it’s recommended to hold the Headset closer to the Base station you would like to register it to.

  1. Put the Headset in the registration mode by pressing Call, Volume+ and Volume- buttons at the same time for more than 5 seconds. The Headset is in subscription mode when the LED indicator blinks with short blue flashes and voice prompt announces “Registering
  2. The Headset now connects to the Base Station. When the Headset is subscribed, the voice prompt announces “Headset subscribed

    Note: if the registration fails, the voice prompt will announce “Headset not subscribed”. Before trying to register the Headset again, please check if it is within range of W-AIR Base station and voice prompt announces “Registering”.

  3. To check if the Headset is registered to the Base station, go to W-AIR Base Station web interface -> Extensions. If the registration is successful, the device appears in the list of available extensions with the state SIP Registered@RPN00

Update of the Firmware

After successful registration, put the Headset into the charger to update the Firmware.

You can see the progress of the upgrade procedure of W-AIR Headset on the web interface of the W-AIR base.

Note: you can find W-AIR Headset on the base's interface by its IPEI, to check IPEI, detach the microphone from the Headset, as shown on the picture:

W-AIR Base (Small Business)

W-AIR Base (multicell)

FWU Progress Status Overview

OffFirmware version is specified to 0 and FWU is off
InitializingFWU is starting and the progress is 0%
X%FWU is ongoing
Verifying X%FWU is done and now verifying before swap
Waiting for chargerHeadset should be restarted
CompleteFWU is completed
ErrorNot able to update, file not found, file not valid etc

Assignment of W-AIR Headset to a user

Via Collaboration

After you registered your Headset to the Base station, you need to assign a user for handling calls:

  1. Go to Collaboration top menu -> Device selection
  2. Expand Device selection list and click + Add device:

  3. Press Call button on your W-AIR Headset to get the pairing code: 

    Note: a pairing code always consists of 4 digits.

  4. Enter the code into the field Pairing code: 

    Note: the code is repeated 3 times. If authentification fails, press Call button one more time to get the new code.

  5. After the Headset has been successfully assigned, the voice prompt announces "Activated, thank you!"
  6. The Headset appears in the list of available devices in Collaboration within few seconds:



  • The support starts from WMS 5.04.20220309.1. 
  • W-AIR handset/headset should have DECT registration on the W-AIR base station before it can be assigned to user.

To assign W-AIR headset/ handset:

  1. Go to WMS -> Devices -> W-AIR devices
  2. Choose the headset/ handset and click Assign to user
  3. Enter user extension and click Save

Note: To figure out which headset received the assigned extension, you can dial this extension and see which headset rings.

To assign device to a different user:

  1. Choose the headset/ handset on the W-AIR devices tab -> click Assign to user
  2. Enter a different extension and click Save

Deassignment of W-AIR Headset

Via Collaboration:

To delete the Headset from the list of available devices:

  1. Go to Collaboration top menu -> Device selection
  2. Expand Device selection list and click x near W-AIR HS to delete the Headset
  3. The automatic call to feature code 99-0 is placed and the voice prompt will announce "Deactivated, thank you!"
  4. After you delete the Headset, it disappears from the list of active devices

To deassign a device via WMS:

  1. Choose the headset/ handset -> click Assign to user
  2. Select “unknown” in the Extension field and click Save

W-AIR Headset idle state

When the assignment is completed, the Headset is in the idle state and ready to handle calls.

In this state you can:

  • Enable/ disable Silent mode:
    • Press Volume+Volume- button for 2 seconds to enable/ disable the mode. The voice prompt announces "Silent mode on/ off"

  • Increase/ decrease ringer volume:
    • Press Volume+Volume- button to increase/ decrease ringer volume

  • Enter Menu mode:

    • Press AUX function button to enter Menu mode

Call Control

Outgoing call

Outgoing call via Collaboration

  1. Make sure W-AIR HS is selected in the Device selection list in Collaboration
  2. Place a call

The call is placed via W-AIR Headset.

Outgoing call via dial by name using ASR 


Feature is available only for systems with recurrent licenses (feature not available for Lifetime and Per Service PBXs) with at least one Premium user.

The feature works in English, Italian, French, German languages.

How to dial:

  • Press Call button when there is no active conversation and say the name

Demo video 

Configuration tips to start calls from W-AIR Headset using Automatic Speech Recognition

  1. Make sure the procedure for calling Feature Codes "pbxfeatures (Features codes dialplan)" is present in the "Included procedures" of the Dialplan used for outgoing calls (it is present by default in the "users" procedure), e.g. "pbxinternal". This enables you to place calls from W-AIR Headset via "Dial by name" service, by pressing the "Call" button in case there is no active call.
  2. You can override custom voice prompts used in "Dial by name" service via Custom Dialplan variable DIALBYNAME_PROMPT=custom string, more information: Wildix Business Intelligence - Artificial Intelligence services
  3. If, for some reason, you would like to use the IVR via ASR feature (How to configure IVR via ASR with Directory in Dialplan) from W-AIR Headset, you can modify the procedure used for outgoing calls to route the calls to the "IVR" procedure, e.g.:

Outgoing call via iOS/ Android app

  1. Tap Dialpad icon
  2. Tap W-AIR HS
  3. Type the phone number
  4. Tap the green Handset button


Incoming call

When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you hear a ringer (in case you enable "Silent mode", only LED indicator blinks)

Answer an incoming call

  • Press Call button to answer an incoming call

Answer a second incoming call

  • Press Call button for 2 seconds to answer a second incoming call and put an active call on hold

Swap between two active calls

  • Press Call button for 2 seconds to swap between two active calls. The voice prompt announces "Call swapped"

Note: you can switch active device during a call by clicking on Continuity button in a call dialog window (refer to Collaboration Guide, chapter W-AIR Headset - User Guide#Switch active device during a call).

Reject an incoming call

  • Double press Call button to reject an incoming call. The voice prompt announces "Call rejected"

Increase/ decrease a call volume

  •  Press  Volume+/ Volume- button to increase/ decrease a call volume

Mute/ unmute the microphone 

  • Press Mute button to mute/ unmute the microphone during a call. The voice prompt announces "Mute on/ off"


Put a call on hold/ Retrieve a call:

  • Press Call button for 2 seconds to put a call on hold/ retrieve a call. The voice prompt announces "Call on hold"/ "Call retrieved"

End a call

End an active call:

  • Press Call button to end a call

W-AIR Headset Menu mode

How to access and navigate through the Menu

When the Headset is in the Idle state, a user can enter the main Menu and its submenus to change different settings.

  • Enter the main Menu: Press AUX function button 
  • Move between submenus or submenu options: Press Volume+ / Volume- buttons 
  • Enter the submenu: Press AUX function button 
  • Select the submenu option: Press AUX function button 
  • Return back to the main Menu: Double press AUX function button 
  • Exit the main Menu: Press AUX function button for 2 seconds 

Menu structure

  • Silent mode: When enabled, the ringer is silenced. Does not affect the stored value of ringer volume

    • On

    • Off

  • Language: Two languages are available on the Headset: English and another language, selectable for a user

    • English

    • Native

  • Registration: Announces the registration to a W-AIR Base station

    • Register

    • Deregister

  • Audio feedback: Choose between beeps or voice prompts (where available) as user feedback. Where no voice prompts are available, beeps will be played and this setting is ignored

    • Voice prompts

    • Beeps

      Note: the menu always uses voice prompts.

  • Tone Protection: Automatic protection against loud noises and protection from too high volume settings with prolonged use of the Headset

    • Off

    • Office

    • Quiet

  • Noise reduction: Enable or disable digital noise reduction

    • On

    • Off

  • Equalizer: Choose between three different equalizer settings:

    • Normal

    • Bass

    • Treble

  • Auto mode: The Headset automatically answers an incoming call when removed from the charger

    • On

    • Off

  • Silent charging: The Headset makes no call indication (neither ringer nor LEDs) while charging

    • On: Only LED indication while charging

    • Headset Deactivated: The Headset is disconnected and can’t receive calls while charging

    • Off: Normal mode with LED indication and audio while charging

Factory reset

To reset the customized settings back to the factory default, press Mute and Call buttons for 5 seconds. After the reset is completed, you will hear a tone signal confirming it.