W-AIR DECT Handset - User Guide

Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling, report it to your certified Wildix Partner.

Make sure that all the components are present in the shipping package/ box:

W-AIR Basic2:

• 1 x handset with Lithium-Ion battery and removable belt clip

• 1 x charger

• 1 x A/C adapter 

W-AIR LifeSaver:

• 1 x handset with Lithium-Ion battery

• 1 x charger

• 1 x A/C adapter

• 1 x belt clip

• 1 x belt clip cover

• 1 x pull cord cover

• 1 x swivel for belt clip

W-AIR LifeSaver-EX bundle:

• W-AIR LifeSaver-EX:

  • 1 x handset with mounted belt clip

  • 1 x Lithium-Ion battery

  • 1 x screwdriver

  • 1 x belt clip cover

  • 1 x pull cord

• W-AIR LifeSaver-EX charger:

  • 1 x charger

  • 1 x cable

• W-AIR LifeSaver-EX power supply:

  • 1 x A/C adapter

  • 1 x EU plug

  • 1 x UK plug

W-AIR Med:

• 1 x handset with Lithium-Ion battery

• 1 x charger

• 1 x A/C adapter

• 1 x belt clip 

• 1 x belt clip cover

W-AIR Office: 

• 1 x handset with Lithium-Ion battery

• 1 x charger

• 1 x A/C adapter

• 1 x belt clip

• 1 x belt clip cover

Compatible headsets:

Wildix headsets: https://www.wildix.com/product/voip-office-phones/.

Third party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL, Axtel.

Using the battery

• Never dispose of the battery in fire, otherwise it could explode

• Never replace the battery in potentially explosive environments, for example close to inflammable liquids/ gases

• Use ONLY approved batteries and chargers from the vendor or the operator

• Do not disassemble, open or damage the battery, use it carefully to avoid a short circuit

Using the charger 

Input Voltage:

• W-AIR Basic2 - 110-240VAC, Output Voltage 5VDC/1000mA

• W-AIR LifeSaver - 110-240VAC, Output Voltage 5.5VDC/600mA

• W-AIR LifeSaver-EX - 110-240VAC, Output Voltage 5VDC/1000mA

• W-AIR Med - 110-240VAC, Output Voltage 5.5VDC/600mA

• W-AIR Office - 110-240VAC, Output Voltage 5.5VDC/600mA

For the best performance, charge the handset for at least 10 hours the first time.

When charging, make sure that the room temperature is between 0°C and 25°C /  32°F and 77°F.
Do not leave the handset in direct sunlight when charging. The battery has a built-in heat sensor that stops the charging when the temperature is too high.
There is a charging status indicator on the phone display.

Before using the phone, carefully read the safety information: https://www.wildix.com/safety-information/.

W-AIR Basic2:

1. Open the belt clip lock and slide down the battery cover

2. Lift the battery cover and remove the battery 

3. Remove the protective foil from the battery contacts 

4. Reinsert the battery and close the battery compartment

5. Insert the belt clip back

6. Connect the A/C adapter to the charger

7. Place the phone into the charger and fully charge the battery; for the best performance, charge the handset for at least 10 hours the first time (charging status is indicated on the display)

W-AIR LifeSaver:

1. Open the battery compartment by turning the lock lever

2. Lift the battery cover and remove the battery 

3. Remove the protective foil from the battery contacts 

4. Reinsert the battery and close the battery compartment

5. Connect the A/C adapter to the charger

6. Place the phone into the charger and fully charge the battery (this may take up to 6 hours)

The blue LED of the charger is on when the phone is properly placed into the charger and charging. 

W-AIR LifeSaver-EX:

1. Place the battery correctly in its compartment

2. Secure the battery with the built-in screw using the provided screwdriver

3. Make sure the battery is correctly screwed on 

4. Place the phone into the charger and fully charge the battery (this may take up to 6 hours), charging status is indicated on the display

W-AIR Med:

1. Open the battery compartment by turning the lock lever

2. Lift the battery cover and remove the battery 

3. Remove the protective foil from the battery contacts 

4. Reinsert the battery and close the battery compartment

5. Connect the A/C adapter to the charger

6. Place the phone into the charger and fully charge the battery (this may take up to 10 hours)

The blue LED of the charger is on when the phone is properly placed into the charger and charging. 

W-AIR Office:

• Open the battery compartment by turning the lock lever

• Lift the battery cover and remove the battery 

• Remove the protective foil from the battery contacts 

• Reinsert the battery and close the battery compartment

• Connect the A/C adapter to the charger

• Place the phone into the charger and fully charge the battery (this may take up to 10 hours)

The blue LED of the charger is on when the phone is properly placed into the charger and charging. 

How to open the back cover:

 W-AIR Basic2

Open

W-AIR LifeSaver

Open

W-AIR Med 

Open

W-AIR Office 

Open

The serial number and IPUI number of each handset is situated either on a label behind the battery, or on the package label.

Open

1- LED indicator

Indicates Missed call / New Voicemail / Low battery. LED behaviour can be configured in Settings.

2- 3 Soft keys

Select different options indicated in the lower part of the screen. From the idle used to access Contacts / Central directory / Calls menu.

3- Speaker key

Press during a call to activate the speaker mode.

4- Confirmation / Selection key

5- Off-hook / answer key

6- Voicemail key (long press)

7- Key lock (long press)

8- Menu key

9- Navigation keys

Press Up / Down Navigation keys during a call to adjust the volume.

Press Left Navigation key during a call to mute/ unmute the microphone.

10- On-hook / hangup key / back key

11- Silent mode key (long press)

When enabled, no sounds are played on the handset.

12- Function keys

Open

1- LED indicator

Missed call / New Voicemail / Low battery. LED behaviour can be configured in Settings.

2- Volume Up / Down key (on the side panel)

3- Mute key (on the side panel)

4- 3 Soft keys

Select different options indicated in the lower part of the screen. From the idle used to access Contacts / Central directory / Calls menu.

5- Speaker key

6- Confirmation / Selection key

7- Off-hook / answer key

8- Voicemail key (long press)

9- Key lock (long press)

10- Emergency button

11- Headset jack (3.5 mm) (on the side panel)

12-Pull cord jack (on the side panel)

13- Navigation keys

14- Menu key

15- On-hook / hangup key / back key

16- Silent mode key (long press)

When enabled, no sounds are played on the handset.

Open

1- Volume Up key (on the side panel)

2- Volume Down key (on the side panel)

3- Lock key (on the side panel)

4- Soft keys

Select different options indicated in the lower part of the screen. From the idle used to access Contacts / Central directory / Calls menu.

5- Speaker key

6- Confirmation / Selection key

7- Off-hook / answer key

8- Voicemail key (long press)

9- Key lock (long press)

10- Emergency button

11- LED indicator

Missed call / New Voicemail / Low battery. LED behaviour can be configured in Settings.

12- Pull cord jack (on the side panel)

13- Menu key

14- On-hook / hangup key / back key

15- Navigation keys and Confirmation / Selection key

16- Silent mode key (long press)

When enabled, no sounds are played on the handset.

17- Function keys

Open

1- LED indicator

Missed call / New Voicemail / Low battery. LED behaviour can be configured in Settings.

2- Volume Up / Down key (on the side panel)

3- Mute key (on the side panel)

4- 3 Soft keys

Select different options indicated in the lower part of the screen. From the idle used to access Contacts / Central directory / Calls menu.

5- Speaker key

6- Confirmation / Selection key

7- Off-hook / answer key

8- Voicemail key (long press)

9- Key lock (long press)

10- Emergency button

11- Headset jack (3.5 mm) (on the side panel)

12- Menu key

13 - Navigation keys

14- On-hook / hangup key / back key

15- Silent mode key (long press)

When enabled, no sounds are played on the handset.

Open

1- LED indicator

Missed call / New Voicemail / Low battery. LED behaviour can be configured in Settings.

2- Volume Up / Down key (on the side panel)

3- Mute key (on the side panel)

4- 3 Soft keys

Select different options indicated in the lower part of the screen. From the idle used to access Contacts / Central directory / Calls menu.

5- Speaker key

6- Confirmation / Selection key

7- Off-hook / answer key

8- Voicemail key (long press)

9- Key lock (long press)

10- Emergency button

11- Headset jack (3.5 mm) (on the side panel)

12- Menu key

13 - Navigation keys

14- On-hook / hangup key / back key

15- Silent mode key (long press)

When enabled, no sounds are played on the handset.

Open

1 – Contacts: local phonebook

2 – Central directory: online access to the shared PBX phonebooks

3 – Calls: call list

4 – Connectivity: register / deregister the handset

5 – Settings: personal handset settings

6 – Audio settings

7 – Alarms: alarm clock / wake up call setting (W-AIR LifeSaver / W-AIR LifeSaver-EX / W-AIR Med / W-AIR Office)

Go to Connectivity menu.

Register a handset to the base station

1. Select Register

2. (W-AIR LifeSaver / W-AIR LifeSaver-EX / W-AIR Med / W-AIR Office) Select an empty slot 

3. Enter the PIN (by default, 0000)

4. Press OK

Deregister a handset from the base station

1. Select Deregister

2. Enter the Access code and confirm by pressing Yes

W-AIR LifeSaver, W-AIR LifeSaver-EX, W-AIR Med and W-AIR Office support multi registration, which means a handset is able to remember up to 10 accounts it had been previously registered to:

• Go to Connectivity menu 

• Up to ten previous registrations appear on this list, select one and confirm the operation, the handset will automatically register to it

1. Press the red On-hook key to switch on the phone

2. Wait till the signal is found and the phone screen displays “login_x”, “unkown_x”

3. Dial 99 and press the green Off-hook key

4. Follow the audio instructions to enter your extension number and your password

5. Press 1 when prompted to use this phone

Example: 

Password: 4Ag7$
Enter: 4247*

Open

Go to Contacts menu.

Add contact

1. Press More Soft key and select Add contact

2. Fill in the fields: it is possible to add the Name, Work, Mobile, Home or Other phone numbers, select a ringtone to be used for this contact

3. Press Save when ready

4. Confirm by pressing Yes

Edit contact

1. Select a contact

2. Press Edit Soft key to edit the contact

3. Press Save when ready

4. Confirm by pressing Yes

Delete contacts

1. Select a contact and press More Soft key

2. Select Delete contact to delete the selected contact or Delete all contacts to delete all the contacts  

3. Confirm by pressing Yes

1. Select a contact that you wish to assign a speed dial number to

2. Press More Soft key and select Speed dial

3. Select a speed dial number (from “2” to “9” or F1-F4 Function keys on W-AIR Basic2/ W-AIR LifeSaver-EX) that you wish to assign to the selected contact and press Add Soft key

Go to Calls menu. On W-AIR LifeSaver / W-AIR LifeSaver-EX / W-AIR Med / W-AIR Office you can select to access the list of All / Answered / Dialed / Missed calls.

View call details

1. Select a call from the list

2. Press View Soft key to view the following information about the call: number, status (answered, dialed, missed), duration, time and date

Save a number to Contacts

1. Select a call

2. Press More Soft key and select Save as contact, select category

3. Press Save when ready

4. Confirm by pressing Yes

Delete calls

1. Select a call and press More Soft key

2. Select Delete item to delete this call or select Delete all items to clear the calls list 

3. Confirm by pressing Yes

The handset displays an alerting screen when there is an incoming call.

The caller number and name (in case the contact is present in the phonebook) are displayed on the screen.

• Press the green Off-hook key to answer or press the Speaker key to respond in the speaker mode 

• To reject an incoming call, press Reject Soft key when receiving an incoming call or press the red On-hook key

• To silence an incoming call, press Silent Soft key when receiving an incoming call

1. Enter a number

2. Press the green Off-hook key

To dial the last called number

• Press the green Off-hook key twice from the idle

It is possible to call a speed dial number, if you have previously assigned at least one Speed Dial number to one of the contacts.

• Make a long press (>2 seconds) from the idle on one of the speed dial keys (from “2” to “9” or F1-F4 Function keys on W-AIR Basic2 / W-AIR LifeSaver-EX) assigned to a contact

1. Press Menu key and select Central directory/ press Central Directory Soft key

2. Press Search Soft key

3. Enter the number or the name and press Search Soft key

4. Select a contact that you wish to call (in case a contact has several phone numbers, a green arrow is displayed near the contact; use Navigation keys to select the phone number)

5. Press the green Off-hook key or Call Soft key to call

1. Press Menu key and select Contacts/ press Contacts Soft key