LED Headsets User Guide
- Ksenia Babych
In this User Start Guide you can find information on how to connect and use Mono/ DuoLED wired, Mono/ DuoLED wireless headsets.
Useful links:
Created: August 2024
Permalink: https://wildix.atlassian.net/wiki/x/AYDFKg
MonoLED, DuoLED
Note: It is required to install WIService (Collaboration -> Settings -> Extensions) to use the headset. Consult Collaboration Guide for details.
Features
- USB Type-C plug
- USB adapter included
- Answer/ Hangup/ Mute/ Volume control buttons
- Status LEDs: online, away, DND, on call, ringing, call held, missed call
- Table stand included
It is possible to enable sidetone feature on Windows, consult this Article for details.
Packing list
1 x MonoLED/ DuoLED headset
1 x table stand
1 x portable case
1 x spare ear pads
1 x USB Type-A adapter
Compatibility
- WorkForce 5
- ForcePro 5
- WelcomeConsole 5
- WorkForce pre 2024 (full LEDs support starts from firmware v. 65.145.2.7)
- WelcomeConsole pre 2024 (full LEDs support starts from firmware v. 68.145.2.28)
- Vision, SuperVision
- Apple Mac, Windows PC
Headset Overview
USB Connector Overview
Connection
- Connect the Headset to the USB port on your phone using the USB type-A adapter
- Connect the Headset to the USB port on your PC or laptop using the USB Type-C plug
- Set “Wildix Mono/DuoLED” as audio device in Collaboration -> Settings -> Web phone
LED Indicators
Headset:
| Status | LED indication | Color |
|---|---|---|
Available | Steady on | Green |
Away | Orange | |
DND | Violet | |
Incoming call | Fast short blinks | Red |
Outgoing call/ In call | Long blinks | |
Hold | Two fast blinks, repeated | Status color + red |
Missed call | Long blinks followed by fast short blink |
USB Connector LED indication:
- Connection LED indicator: steady green when connected
- On/ Off-hook LED indication:
- Incoming call - fast red blinking
- Outgoing call/ In call - steady red
- Mute LED indication: steady red when muted
Call handling
Answer/ end a call
- Press Off-hook button to answer/ end a call
Adjust volume during a call/ ringer volume
Press Volume+/ Volume- Control during a call to adjust the volume/ from idle to adjust the ringer volume
Note: it is possible to increase the volume level by +10 dB by upgrading the Headset firmware. Consult this Guide for details.
Mute the microphone during a call
- Press Mute button during a call to mute/ unmute the microphone
Hold/ resume a call
Press and hold the On/ Off-hook button for several seconds during a call
Enable/ disable DND status
- In idle state, press and hold the On/ Off-hook button for several seconds to enable/ disable DND (Do not disturb) status
- After disabling DND, the previous status of the user is set
MonoLED-BT/ DuoLED-BT
IMPORTANT NOTE ABOUT CHARGING!
Place the Headset on charge as shown in the following picture to avoid damaging the unit:
- Place the Headset with the mic boom on the front side so it matches the Wildix logo
- Be sure to insert the Base Station charging pins directly into the Headset charging notches so they match completely
Warning! Placing the Headset in the other direction can lead to severe damage if the USB port output is higher than 1500 mA.
Notes:
- It is required to install WIService to use the MonoLED-BT/ DuoLED-BT. Consult Collaboration Guide for details
- MonoLED-BT headset is available only as HWaaS
- In one of the first versions of the Headset delivered to customers, there are certain issues that can be fixed by upgrading, consult the Procedure if you encounter any within the list
Features
- Status LEDs: online, away, DND/conference, on call, ringing, call hold, missed call
- Answer/ Hangup/ Mute/ Volume control buttons
- Wideband audio frequency
- Ultra noise canceling mic
- Up to 30m wireless range
- Talking time up to 15 hours
- High-performance 6th generation CVC technology
Packing list
- 1 x MonoLED-BT/ DuoLED-BT Headset
- 1 x Base Station
- 1 x USB Type-C to Type-C cable
- 1 x USB Type-A to Type-C adapter
- 1 x portable case
Compatibility
The Headset supports dual (multipoint) wireless connection, which means it can be connected to two devices simultaneously:
- Via Base Station. Such connection provides full support of LED user and call statuses and compatible with:
- Apple Mac, Windows PC
- WorkForce 5
- ForcePro 5
- WelcomeConsole 5
- WorkForce pre 2024
WelcomeConsole pre 2024
Vision/ SuperVision (starting from v.3.07.51)
Limitation on Vision/ SuperVision: To change volume on MonoLED-BT/ DuoLED-BT, use volume buttons on Vision/ SuperVision.
- Via Bluetooth module embedded in the Headset itself:
- Vision, SuperVision
- W-AIR LifeSaver
- W-AIR LifeSaver-EX
- W-AIR Med
- W-AIR Office
Android, iOS apps
Limitation: Connection via embedded Bluetooth module doesn't provide:
- LED user statuses support, only call statuses
- Call control (it works only if connected via Base Station)
Headset Overview
Base Station Overview
LED Indicators
Status LED:
User/ call status | LED indication | Color |
Available | Steady on | Green |
Away | Yellow | |
DND/ in conference | Violet | |
Outgoing call/ In call | Red | |
Hold | Two fast blinks, repeated | Status color + red |
Missed call | Long blinks followed by fast short blink | Status color + red |
Incoming call | Fast short blinks | Red |
Headset status LED:
| Headset status | LED indication | Color |
|---|---|---|
| Power on | One blink | Blue |
| Power off | Red | |
| Pairing mode | Fast short blinks | Blue |
| Pairing successfully | Long blinks | Blue |
| Answer a call | ||
| Charging | Steady on | Red |
| Fully Charged | Blue |
Base Station pairing LED
- Successful connection - long blue blinks
- Pairing - fast blue and red blinks
Power On/ Power Off
- Press Multi-function button for 3 seconds to turn the Headset on/ off
Charging
- Connect USB cable to the Base Station
- Plug the cable into a device USB port (use Type-A adapter if needed)
- Place MonoLED-BT/ DuoLED-BT into the Base Station
- When charging, the Headset status LED turns red
- When charged, the Headset status LED turns blue
Battery charging time
- Less than 60 minutes to charge 20%
- Less than 90 minutes to charge 50%
- Fully charged in less than 3,5 hours
To check the battery level:
- On Windows, you can check the battery level using WIService tray. Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and check the level of battery (Low, Medium, High):
- On macOS, Go to Menu Bar -> click on WIService icon check the level of battery (Low, Medium, High):
Connection
Via the Base Station:
- Connect USB cable to the Base Station
- Plug the cable into a device USB port (use Type-A to Type-C adapter if needed)
- Turn the Headset on
- The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”
- For Collaboration, set “Wildix MonoLED-BT”/ “Wildix DuoLED-BT” as audio device in Collaboration -> Settings -> Web phone
The Headset and the Base Station are paired by default. If you accidentally unpair them, proceed with the following steps to pair them back:
- Press and hold Pairing button on the Base Station for 3 seconds, the Pairing LED indicator starts blinking with fast blue and red blinks
- Make sure the Headset is powered off. Press and hold the Multi-function button for 3 seconds until you hear “Power on”. Keep pressing for 3 seconds more until you hear “Pairing”
- The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”
Via Bluetooth embedded in the Headset:
- Unplug the Base Station and turn the Headset off
- Activate Bluetooth on a device you want to connect the Headset to
- Press and hold the Multi-function button for 3 seconds until you hear “Power on”. Keep pressing for 3 seconds more until you hear “Pairing”
Search for MonoLED-BT/ DuoLED-BT in Bluetooth devices list on your device and select it for pairing, for example, on Android device:
- The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”
Call handling
Answer/ End a call
- Press Multi-function button to answer/ end a call
Mute/ unmute a mic
- Press Mute button to mute/ unmute a mic
Put on pause/ resume a call
- Press Multi-function button for 2 seconds during a call to put a call on hold / resume
Adjust volume during a call/ ringer volume
- Press Volume Up to increase the volume
- Press Volume Down to decrease the volume
Reset
- Press and hold Mute button and then connect the Headset either to the charging cable or the Base Station
- Keep Mute button pressed for two seconds after connecting the cable
- These steps will lead to a reset of the Headset