How to Configure BLF type Prefix

Introduction

BLF type Prefix allows to add a certain predefined value to a dialled phone number or BLF on WorkForce/ WorkForce 5, WelcomeConsole/ WelcomeConsole 5, ForcePro 5. This predefined value is indicated in BLF Prefix, which is used before dialling a number or pressing another BLF key. For example, you can add Intercom code to BLF Prefix, label it "Intercom" and if you need to intercom a colleague on WP phone, you just press BLF Prefix (labelled Intercom) + BLF of the colleague and the two numbers are merged. 

Video

How to set up 

Via Collaboration

1. Go to Settings -> Fn keys:
   
   
   
2. Choose the option Prefix and click the + (add) button:
   
   
   

3. Enter Label and prefix value (1) and click Save: 
   
   

   Note: The following values are allowed for BLF Prefix: +0..9*# a-z A-Z

Via WMS 

1. Go to WMS -> Users -> choose user -> click Edit preferences:
   
   
   
2. Navigate to Settings -> Function keys -> click Edit -> choose Prefix:
   
   
   

3. Enter prefix value and label and click Ok:
   
   

   Note: The following values are allowed for BLF Prefix: +0..9*# a-z A-Z

4. Click Save: