W-AIR DECT Handset - User Guide

Owned by
Ksenia Babych
Last updated: May 21, 2024
16 min read

The guide provides you with the necessary information about your DECT handset W-AIR Basic2 / W-AIR LifeSaver / W-AIR Med / W-AIR Office. Please read this guide to ensure the proper installation and operation of the DECT handset.

Useful links: 

Updated: December 2022

Permalink: https://wildix.atlassian.net/wiki/x/DxnOAQ


Before using the handset

Unboxing

Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling, report it to your certified Wildix Partner.
Make sure that all the components are present in the shipping package/box:

W-AIR Basic2:

  • 1 x handset with Lithium-Ion battery and removable belt clip
  • 1 x charger
  • 1 x A/C adapter 

W-AIR LifeSaver:

  • 1 x handset with Lithium-Ion battery
  • 1 x charger
  • 1 x A/C adapter
  • 1 x belt clip
  • 1 x belt clip cover
  • 1 x pull cord cover
  • 1 x swivel for belt clip

W-AIR Med:

  • 1 x handset with Lithium-Ion battery
  • 1 x charger
  • 1 x A/C adapter
  • 1 x belt clip and
  • 1 x belt clip cover

W-AIR Office: 

  • 1 x handset with Lithium-Ion battery
  • 1 x charger
  • 1 x A/C adapter
  • 1 x belt clip
  • 1 x belt clip cover

Compatible headsets:

Wildix headsets: http://www.wildix.com/voip-phones-and-headset/#headsets.

Third party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL, Axtel.

Safety information

Using the battery

  • Never dispose of the battery in fire, otherwise it could explode
  • Never replace the battery in potentially explosive environments, for example close to inflammable liquids/gases
  • Use ONLY approved batteries and chargers from the vendor or the operator
  • Do not disassemble, open or damage the battery, use it carefully to avoid a short circuit

Using the Charger 

Input Voltage:

  • W-AIR Basic2 - 110-240VAC, Output Voltage 5VDC/1000mA
  • W-AIR LifeSaver - 110-240VAC, Output Voltage 5.5VDC/600mA
  • W-AIR Med - 110-240VAC, Output Voltage 5.5VDC/600mA
  • W-AIR Office - 110-240VAC, Output Voltage 5.5VDC/600mA

For the best performance, charge the handset for at least 10 hours the first time.

When charging, make sure that the room temperature is between 0°C and 25°C /  32°F and 77°F.
Do not leave the handset in direct sunlight when charging. The battery has a built-in heat sensor that stops the charging when the temperature is too high.
There is a charging status indicator on the phone display.

Before using the phone, carefully read the safety information: https://www.wildix.com/safety-information/.

Put into operation

W-AIR Basic2:

  1. Open the belt clip lock and slide down the battery cover
  2. Lift the battery cover and remove the battery 
  3. Remove the protective foil from the battery contacts 
  4. Reinsert the battery and close the battery compartment
  5. Insert the belt clip back
  6. Connect the A/C adapter to the charger
  7. Place the phone into the charger and fully charge the battery; for the best performance, charge the handset for at least 10 hours the first time (charging status is indicated on the display)

W-AIR LifeSaver:

  1. Open the battery compartment by turning the lock lever
  2. Lift the battery cover and remove the battery 
  3. Remove the protective foil from the battery contacts 
  4. Reinsert the battery and close the battery compartment
  5. Connect the A/C adapter to the charger
  6. Place the phone into the charger and fully charge the battery (this may take up to 6 hours)

The blue LED of the charger is on when the phone is properly placed into the charger and charging. 

W-AIR Med:

  1. Open the battery compartment by turning the lock lever
  2. Lift the battery cover and remove the battery 
  3. Remove the protective foil from the battery contacts 
  4. Reinsert the battery and close the battery compartment
  5. Connect the A/C adapter to the charger
  6. Place the phone into the charger and fully charge the battery (this may take up to 10 hours)

The blue LED of the charger is on when the phone is properly placed into the charger and charging. 

W-AIR Office:

  • Open the battery compartment by turning the lock lever
  • Lift the battery cover and remove the battery 
  • Remove the protective foil from the battery contacts 
  • Reinsert the battery and close the battery compartment
  • Connect the A/C adapter to the charger
  • Place the phone into the charger and fully charge the battery (this may take up to 10 hours)

The blue LED of the charger is on when the phone is properly placed into the charger and charging. 

How to open the back cover:

 W-AIR Basic2


W-AIR LifeSaver


W-AIR Med 



W-AIR Office 


The serial number and IPUI number of each handset is situated either on a label behind the battery, or on the package label.

Phone Overview

W-AIR Basic2


1- LED indicator

Indicates Missed call / New Voicemail / Low battery. LED behaviour can be configured in Settings.

2- 3 Soft keys

Select different options indicated in the lower part of the screen. From the idle used to access Contacts / Central directory / Calls menu.

3- Speaker key

Press during a call to activate the speaker mode.

4- Confirmation / Selection key

5- Off-hook / answer key

6- Voicemail key (long press)

7- Key lock (long press)

8- Menu key

9- Navigation keys

Press Up / Down Navigation keys during a call to adjust the volume.

Press Left Navigation key during a call to mute/ unmute the microphone.

10- On-hook / hangup key / back key

11- Silent mode key (long press)

When enabled, no sounds are played on the handset.

12- Function keys

W-AIR LifeSaver


1- LED indicator

Missed call / New Voicemail / Low battery. LED behaviour can be configured in Settings.

2- Volume Up / Down key (on the side panel)

3- Mute key (on the side panel)

4- 3 Soft keys

Select different options indicated in the lower part of the screen. From the idle used to access Contacts / Central directory / Calls menu.

5- Speaker key

6- Confirmation / Selection key

7- Off-hook / answer key

8- Voicemail key (long press)

9- Key lock (long press)

10- Emergency button

11- Headset jack (3.5 mm) (on the side panel)

12-Pull cord jack (on the side panel)

13- Navigation keys

14- Menu key

15- On-hook / hangup key / back key

16- Silent mode key (long press)

When enabled, no sounds are played on the handset.

W-AIR Med


1- LED indicator

Missed call / New Voicemail / Low battery. LED behaviour can be configured in Settings.

2- Volume Up / Down key (on the side panel)

3- Mute key (on the side panel)

4- 3 Soft keys

Select different options indicated in the lower part of the screen. From the idle used to access Contacts / Central directory / Calls menu.

5- Speaker key

6- Confirmation / Selection key

7- Off-hook / answer key

8- Voicemail key (long press)

9- Key lock (long press)

10- Emergency button

11- Headset jack (3.5 mm) (on the side panel)

12- Menu key

13 - Navigation keys

14- On-hook / hangup key / back key

15- Silent mode key (long press)

When enabled, no sounds are played on the handset.

W-AIR Office


1- LED indicator

Missed call / New Voicemail / Low battery. LED behaviour can be configured in Settings.

2- Volume Up / Down key (on the side panel)

3- Mute key (on the side panel)

4- 3 Soft keys

Select different options indicated in the lower part of the screen. From the idle used to access Contacts / Central directory / Calls menu.

5- Speaker key

6- Confirmation / Selection key

7- Off-hook / answer key

8- Voicemail key (long press)

9- Key lock (long press)

10- Emergency button

11- Headset jack (3.5 mm) (on the side panel)

12- Menu key

13 - Navigation keys

14- On-hook / hangup key / back key

15- Silent mode key (long press)

When enabled, no sounds are played on the handset.

Main Menu


1 – Contacts: local phonebook

2 – Central directory: online access to the shared PBX phonebooks

3 – Calls: call list

4 – Connectivity: register / deregister the handset

5 – Settings: personal handset settings

6 – Audio settings

7 – Alarms: alarm clock / wake up call setting (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

Register a handset

Go to Connectivity menu.

Register a handset to the base station

  1. Select Register
  2. (W-AIR LifeSaver / W-AIR Med / W-AIR Office) Select an empty slot 
  3. Enter the PIN (by default, 0000)
  4. Press OK

Note: The Access code is “0000” by default and cannot be changed via the handset. For more information, please contact your system administrator.

Note: To assign a handset to a user, please follow the steps described in the chapter Login.


Deregister a handset from the base station

  1. Select Deregister
  2. Enter the Access code and confirm by pressing Yes

Multi registration (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

W-AIR LifeSaver, W-AIR Med and W-AIR Office support multi registration, which means a handset is able to remember up to 10 accounts it had been previously registered to:

  • Go to Connectivity menu 
  • Up to ten previous registrations appear on this list, select one and confirm the operation, the handset will automatically register to it

Note: Thanks to Auto roaming feature, it is also possible to create Multisite W-AIR Network in WMS (Devices -> W-AIR Networks) that can be distributed over several locations/ sites of the company. Follow the online Guides to get detailed information: 

Login (Assign to user) 

  1. Press the red On-hook Key to switch on the phone
  2. Wait till the signal is found and the phone screen displays “login_x”, “unkown_x”
  3. Dial 99 and press the green Off-hook Key
  4. Follow the audio instructions to enter your extension number and your password
  5. Press 1 when prompted to use this phone

Note: To enter your password, follow these rules:

  • Instead of letters, press corresponding digits on the phone’s keypad (e.g. if you need to enter A or B, press “2”)
  • No difference between uppercase and lowercase letters (press “2” to enter A or a)
  • Press * instead of all the special characters (to enter such symbols as $, %, &, press “*”)
  • Press the button just once to enter any option corresponding to this button (for example, if you need to enter 2, A, B or C, press the button “2” just once, not twice, not three times)


Example: 
Password: 4Ag7$
Enter: 4247*


Local contacts

Go to Contacts menu.

Add contact

  1. Press More Soft key and select Add contact
  2. Fill in the fields: it is possible to add the Name, Work, Mobile, Home or Other phone numbers, select a ringtone to be used for this contact.
  3. Press Save when ready
  4. Confirm by pressing Yes

Edit contact

  1. Select a contact
  2. Press Edit Soft key to edit the contact
  3. Press Save when ready
  4. Confirm by pressing Yes

Delete contacts

  1. Select a contact and press More Soft key
  2. Select Delete contact to delete the selected contact or Delete all contacts to delete all the contacts  
  3. Confirm by pressing Yes

Assign a Speed Dial number to a local contact

Prerequisite: There must be at least one contact in the Contacts list.


  1. Select a contact that you wish to assign a speed dial number to
  2. Press More Soft key and select Speed dial
  3. Select a speed dial number (from “2” to “9” or F1-F4 Function keys on W-AIR Basic2) that you wish to assign to the selected contact and press Add Soft key

Note: “0” is used to start a normal dial with “+”; “1” is used for Voicemail access.

Call list

Go to Calls menu. On W-AIR LifeSaver / W-AIR Med / W-AIR Office you can select to access the list of All / Answered / Dialed / Missed calls.

Note: When there is a missed call, the icon is displayed in the Status bar until the entry has been viewed in the Calls menu.

View call details

  1. Select a call from the list
  2. Press View Soft key to view the following information about the call: number, status (answered, dialed, missed), duration, time and date

Save a number to Contacts

  1. Select a call
  2. Press More Soft key and select Save as contact, select category
  3. Press Save when ready
  4. Confirm by pressing Yes

Delete calls

  1. Select a call  and press More Soft key
  2. Select Delete item to delete this call or select Delete all items to clear the calls list 
  3. Confirm by pressing Yes

Call Control

Incoming call

The handset displays an alerting screen when there is an incoming call.

The caller number and name (in case the contact is present in the phonebook) are displayed on the screen.

Answer a call

  • Press the green Off-hook key to answer or press the Speaker Key to respond in the speaker mode 

Reject / mute an incoming call

  • To reject an incoming call, press Reject Soft key when receiving an incoming call or press the red On-hook Key
  • To silence an incoming call, press Silent Soft key when receiving an incoming call

Place a call 

Manually

  1. Enter a number
  2. Press the green Off-hook key

Note: Make sure you enter a prefix if needed when calling the outside line.

Redial

To dial the last called number

  • Press the green Off-hook key twice from the idle

Call a Speed Dial number

It is possible to call a speed dial number, if you have previously assigned at least one Speed Dial number to one of the contacts.

  • Make a long press (>2 seconds) from the idle on one of the speed dial keys (from “2” to “9” or F1-F4 Function keys on W-AIR Basic2) assigned to a contact

Call from shared PBX phonebook

Shared company phonebooks must be set up by user via Collaboration or by the PBX administrator.


  1. Press Menu key and select Central directory/ press Central Directory Soft key
  2. Press Search Soft key
  3. Enter the number or the name and press Search Soft key
  4. Select a contact that you wish to call (in case a contact has several phone numbers, a green arrow in displayed near the contact; use Navigation keys to select the phone number)
  5. Press the green Off-hook key or Call Soft key to call

Colleagues are displayed in the list with their actual presence and activity status (synchronised with Wildix Collaboration): available / offline / do not disturb / away / talking / incoming call.

Important! Presence of colleagues in Central Directory is available only for users with Essential license or higher, details in https://www.wildix.com/licensing.


Call from local contacts

  1. Press Menu key and select Contacts/ press Contacts Soft key
  2. Select a contact
  3. Press the green Off-hook key or Call Soft key to call the contact

Call from history

  1. Press Menu key and select Calls
  2. Select a call from the list
  3. Press the green Off-hook key or Call Soft key to call 

Hold / Second call

Hold

  • Press Hold Soft key to put a call on hold
  • Press Retrieve (W-AIR LifeSaver / W-AIR Med / W-AIR Office)/ Retrie... (W-AIR Basic2) Soft key to retrieve the call

When you have a call on hold, you can make another call, transfer a call, swap, make a conference.

 Place a second call

  • Put the current call on hold
  • Enter a number to call or press Menu key to access the Contacts or Central Directory and find the needed contact
  • Press the green Off-hook Key

W-AIR handsets support up to 2 active channels / calls.

Swap

When you have one active call and one call on hold, you can swap (toggle) between the two calls:

  • Press Swap Soft key

Call Transfer

Attended Call Transfer

Transfer with notification to the person who receives the transfer.

  1. During a call press Transfer (W-AIR LifeSaver / W-AIR Med / W-AIR Office)/ Trans... (W-AIR Basic2) Soft key or Hold Soft key (the current call is put on hold)
  2. Enter the number or press Menu key to search in Contacts or Central directory
  3. Press the green Off-hook Key to place a call
  4. To complete the transfer after the third party has answered the call, press Transfer (W-AIR LifeSaver / W-AIR Med / W-AIR Office)/ Trans... (W-AIR Basic2) Soft key

Blind Call Transfer

Transfer without notification to the person who receives the transfer.

  1. During a call press Transfer (W-AIR LifeSaver / W-AIR Med / W-AIR Office)/ Trans... (W-AIR Basic2) or Hold Soft key (the current call is put on hold)
  2. Enter the number or press Menu key to search in Contacts or Central directory
  3. Press Transfer (W-AIR LifeSaver / W-AIR Med / W-AIR Office)/ Trans... (W-AIR Basic2) Soft key

Note: As W-AIR Handsets support only 2 calls/ channels, it is impossible to transfer a call to third party since one more channel couldn't be opened. For this purpose, you can use in-call Feature codes (it doesn't require opening a new channel): #8 for attended transfer and #9 for blind transfer. Consult Feature Codes and Pre answer Services Guide for detailed information.


Establish a conference call between three parties:

  1. During a call press Conf. Soft key
  2. Enter the number or press Menu key to search in Contacts or Central directory
  3. Press the green Off-hook Key to place a call
  4. When the third party answers, press Conf. Soft key to start a three-way conference call (“Conference” is displayed on the screen and thereby all the three parties are participating in the conference call)

Terminate a conference call

  • The user who has started the conference call must press the red On-hook Key

Note: Each of the called participants can hang up to leave the conference call (in this situation the conference call continues between the remaining participants).

Record a call

Note: Only users with certain permissions can record calls; check ACL permissions "Can use" - "Personal recording" (WMS -> Users -> Groups). Documentation: ACL rules and Call classes management Guide.

  • Press *1 during a call to start / stop call recording

Pick up / Intercom / Call intrusion

Note: Only users with certain permissions perform call pick up / intercom / call intrusion; check ACL permissions "Can" - "Call Pickup" / "Intercom" / "Intrusion" (WMS -> Users -> Groups). Documentation: ACL rules and Call classes management Guide.

  • Use the corresponding Feature codes to perform call pick up / intercom / call intrusion from W-AIR handsets. Check Feature Codes Admin Guide for more information

Listen to Voicemail messages

  • Press and hold for several seconds Voicemail key (key 1) to access the Voicemail menu and follow the audio prompts

Refer to Feature Codes Admin Guide for detailed information.

Adjust volume during a call

  • Press Volume Up / Down keys (W-AIR LifeSaver / W-AIR Med / W-AIR Office)
  • Press Up / Down Navigation keys (W-AIR Basic2)

Mute the microphone during a call

  • Press Mute key (side key) to mute / unmute the microphone (W-AIR LifeSaver / W-AIR Med / W-AIR Office)
  • Press Left Navigation key to mute / unmute the microphone (W-AIR Basic2)

Speaker mode

Answer a ringing call in Speaker mode 

  • Press Speaker key 

Turn on / turn off Speaker mode during a call: 

  • Press Speaker key

End a call

To end an active call:

  • Press the red On-hook key to end a call

If one call is active and another one is on hold:

  • Press the red On-hook key to end the active call and to resume the call on hold
  • Press the red On-hook key again to terminate the second call

General Settings

Go to Settings menu.

Time & date

Adjust time and date and change a time / date format.

Language

Select the language of the phone interface. 

LED signal

Select under which condition LED signal of the handset must blink:

  • missed call
  • new Voicemail
  • low battery

Otherwise it is possible to disable the LED signal.

Power save

Set up the the display to go out after timeout to save the battery (from 5 up to 60 seconds).

Security (Auto keylock)

Enable / disable auto key lock after timeout (from 15 seconds up to 5 minutes).  

Change PIN option allows changing the security PIN (used when settings are reset, default PIN - 0000).

Handset name

Enter the name to be displayed at the home screen.

Reset settings

Reset the handset to default settings. 

Status

Information about the base station the handset is registered to and the handset status.

  • Base station information: SW version, HW version, IP address, Mac address, System name
  • Handset status: SW version, HW version, DECT band, Battery level, Model, IPEI, Bluetooth (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

Auto answer

  • Normal: press the green Off-hook Key to answer an incoming call
  • Any key: press any key on the keypad (except the red On-hook Key and the two Soft keys) to answer an incoming call
  • Automatic: incoming call is answered automatically after five seconds

Silent charging

Disable / mute ringtone when the handset is charging:

  • Off: audio alert is present and incoming call screen is displayed
  • Silent: no audio alert, but the incoming call screen is displayed

Function keys (W-AIR Basic2)

Program the keys as shortcuts to certain menus of the phone or as speed dials

  • Speed dial: assign a contact number to the key
  • Shortcuts: set up a shortcut to one of the menus: Settings, Time & date, Audio settings, Ringtone, Ring volume, Status, Connectivity

Note: When set, Function keys can only be accessed from the idle.

Bluetooth (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

When BT headset is connected, the audio is routed to the headset during a call.

Incoming call alert tone is played back both to the handset and the paired bluetooth headset.

The icon is displayed in the Status bar when the option is enabled and the handset is paired to BT.

Pair and connect a headset to a bluetooth headset:

  • Select Enable Bluetooth and confirm by pressing Yes Soft key
  • Select Search for devices to view the list of available bluetooth headsets
  • Select the device from the list and press Pair Soft key
  • Select Paired devices to view the list of devices, select one and press Connect Soft key

Delete a bluetooth headset from the list of paired devices:

  • Select Paired devices, select the device that you wish to unpair and press More Soft key
  • Select Delete to delete this device or select Delete all to delete all the paired devices

Note: The handset can be paired with up to four different bluetooth headsets.


Use MonoLED/ DuoLED-BT: Phones Accessories Quick Start Guide.

Third party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL, Axtel.

Push To Talk (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

Important: enabling this feature reduces the number of available channels on each base station to 6.

Limitation: The feature does not work over Repeater.

Push to talk (PTT) feature allows transmitting an audio message to other handsets in the network.

  • Select On to enable the feature
  • Press and hold the Mute button and say your message

Your message is transmitted to other handsets over the network (W-AIR LifeSaver / W-AIR Med / W-AIR Office).

Audio Settings

Go to Audio settings menu.

Silent mode

  • When enabled, no sounds are played on the handset
  • When enabled, no other audio settings can be changed in the Audio Settings menu

Ring volume

  • Use the Navigation keys to adjust the ring volume
  • When the ring volume is set to mute, the “Sound off” icon is displayed in the Status bar and no sound is heard when receiving an incoming call

Ring melody (for each Call Class)

  • Select the melody for each call class (external/ internal/ whitelist/ blacklist)

Alert volume and Alert tone (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

  • Select the Volume and the Ringtone for the alarm clock

Vibrator (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

  • Enable (Vibrate then ring/ Vibrate only/ Vibrate and ring)/ disable (Off) vibration 

Key sound

  • Select the sound to be played when the keys are pressed on the handset (Click/ Tone) or disable the key sound (Silent)

ConfirmationsSound

  • When enabled, an audible confirmation sound is played back when any action succeeds or fails

Coverage warning

  • When enabled, an audible notification is played back to the earpiece during the call when the user is close to the maximum range of the nearest base station in the system

Charger warning

  • When enabled, an audible notification is played back when the handset is placed into the charger

Noise reduction 

  • Enable / disable noise reduction

Alarm clock setting (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

Go to Alarms menu.

  • Select Alarm or Recurrent alarm (it will be repeated every day at the stated time)
  • Use the Navigation Keys or the numeric keypad to set up the time for the alarm
  • Press Save Soft key

Note: When the alarm starts ringing, press Dismiss Soft key to disable it, or Snooze Soft key to repeat the alarm after the selected timeout. 

To set up snooze timeout: select Snooze time and select the timeout.

Emergency alarms setting (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

Note: Emergency settings are defined and controlled from the web interface of the base station.


Alarm is sent in the form of an outgoing call to the emergency number preconfigured on the base station’s interface for this extension.

For more information about configuring emergency settings, please refer to W-AIR Network Guides: W-AIR Network Admin Guide - Sync over the air and W-AIR Network Admin Guide - Sync over LAN.

Alarms triggering

  • Alarm Button: Long-press (3 seconds) the red button on top of the handset

  • Pull Cord Alarm: Pull a cord from the pull cord hole on the right side of the handset
  • Running Alarm: Shake up and down the handset for several seconds
  • Man Down Alarm: Put the handset in the position with an angle over 60 degrees with respect to the horizontal. The time for the handset to be still before the alarm is triggered can be set on base station web interface
  • No Movement Alarm: Do not move the handset. The timeout after which No Movement alarm is triggered is set on the base station web interface