Android Collaboration Mobile App - User Guide

• Appendix 1: Sync of enterprise phonebooks with WildixDAV
• Appendix 2: Monitoring of colleagues and features with Function keys
• Appendix 3: Advanced Settings
• Appendix 4: Integration with intercoms

Before using the app

Requirements

To use this application, you must be a user of a Wildix system and have fast internet connection that doesn’t block VoIP traffic.

Ports to open: Ports used by Wildix services.

Use of App outside the office network: the first time you make a login from the local network, the PBX sends the settings of the public network to the application (the same for connection from the public IP). The app tries to connect using the first IP and if it fails, it moves to the second one, thus ensuring the connection both when you are in or outside the office network.

Requirements:

• WMS version 5.0X or higher
• Android OS: 5.0 or higher starting from Android app version 5.00.26  (Android 4.0 is still compatible with version lower than 5.00.26)

Push notifications

Thanks to push notifications, the app no longer needs to run all the time as it automatically disconnects from SIP / Presence server in background which helps to improve battery usage. If you receive a call / a chat, the app sends you a notification, even in case it was closed.

To deactivate access to Presence and SIP server and stop receiving notifications, you can set your user status to Offline or log out from the app. Read the chapters Status and Log out for more info.

Read about push notification: https://blog.wildix.com/en/what-is-push-notification-for-mobile-apps/.

Login

Use your Collaboration credentials to access the mobile application:

• Domain: enter PBX IP or domain name

• User name: Extension / User name / Email address

• Password: WEB password of user for access to Collaboration

Or

Two-factor authentication (2FA)

It it possible to use 2FA authentication for login. The option can be enabled in Collaboration -> Settings -> Personal.

Detailed information can be found in Collaboration User Guide.

Menu description

1 - Contacts

2 - Call history

3 - Dialpad / Function Keys/ Active call

4 - Chat

5 - Settings

User status

• Tap Dialpad

• Tap status icon / user picture

• Select user status: DND / Away / Offline / Online

• Enter your status message and select until date and time (optional)

• Tap the Tick icon to apply changes

Call

Find a contact

Thanks to support of live search from PBX, there is no need to sync your enterprise (PBX) phonebooks anymore. You can use real-time search in phonebooks to place calls. Your local contacts from the device’s phonebook also appear in live search results.

Place a call from Dialpad

• Tap Dialpad

• Select the mode to place a call:

• • VoIP: place a call via the PBX (recommended in case you have fast and reliable Internet connection)

  • Callback: you receive a callback from the PBX via Mobile network (make sure your mobile number is indicated in Settings -> Personal)

  • Direct Call: place a call via Mobile network

  • Wildix devices registered to your account (WP phone, Vision/ SuperVision, W-AIR handset/ headset etc): select a device from the list

• Start entering user’s name or number / extension in the Search field to find a user / a contact

• Tap on a user / a contact you wish to call. Select number/ extension to place a call

Or

• Enter the number using Dialpad

• Tap the green Handset button

From Function keys

• Tap Dialpad and select Function keys to switch to Function keys menu

• Tap on a function key you wish to call

• Select Call from the drop-down list

From Enterprise Contacts

• Tap on contact you wish to call
• Choose the number you wish to call

From History/ Voicemail/ Call group

• Go to History (All or Missed tab)/ Voicemail/ Call groups

• Tap on a user/ a voicemail message

• Select Call from the drop-down list:

From Chat

• Open a chat session with a user
• Tap Handset button
• The call is placed automatically

It is also possible to call phone numbers from chat if they start with + and have a length between 7 and 18 digits.

From your device’s contacts

• Tap a contact in your Android contacts

• Tap a phone number that you wish to call

• Select Wildix
  

Support of URI for call generation

Thanks to URI support it is possible to generate a call by clicking on a link containing a phone number. It allows you to start calls from a browser using Wildix application.

Supported links:

• <a href="tel:[phone number]">

• <a href=”sip:[phone_number]”>

• <a href=”wildix:[phone_number]”>

• <a href="callto:[phone number]">

where [phone_number] parameter can also start with “+”;

To generate a call from a browser:

• Tap on a phone number you wish to call

• Select Wildix from the drop-down list

Answer a call

• Swipe the green Handset button left to answer

• Swipe the red Handset button right to decline

Pick up a call of another user / a call group

You can pick up a call of another user / a call group in case it cannot be answered

• Go to Function keys menu

• Tap on a user / a call group who are receiving an incoming call

• Choose Pickup from the drop-down list

Call management 

During a call you can navigate your device, open the App and tap Active call to come back to the call.

1 - Mute

2 - Video

3 - Hold

4 - Transfer. Select the needed option from the list: Contact (choose a contact from Contacts)/ Number (dial a number you wish to call from Dialpad)/ Function key (select FK to transfer the call)

5 - Record a call

6 - Speakerphone

7 - Conference (in case there is more than one active call)

8 - Hang up

9 - DTMF 

10 - Switch back to Dialpad/ Function keys tabs to make a new call

Transfer

Blind transfer:

(transfer without notification)

• Tap Transfer button during a call

• Tap Contact to select a number from the phonebook or Number to manually enter the number

• Select a contact and tap the number / enter the number and tap the green Handset button

Attended transfer:

(transfer with notification)

• Tap New call button during a call

• Make a new call (select a contact from Contacts or dial the number manually)

• Wait till the other party answers (the previous call is now on hold)

• Tap Transfer button and select the call on hold to complete the transfer

Video tutorial: 

Switch between 2 active calls

• To switch between 2 active calls, swipe left/ right
• The second call is put on hold

Control of active calls on other devices and Call continuity

Control of active calls on other devices

The feature allows you to view and control your own active calls on other devices registered to your account. You can hold/ resume, record, hang up a call as well as send DTMF. 

Call continuity

With the help of Call continuity it is possible to pass your active calls on other devices to Android or another specific device:

To pass an active call to Android Collaboration app:

• Tap Call continuity button 
• A call is automatically picked up on Android

To pass an active call to a specific device:

• Tap and hold Call continuity button
• Select a device from the list
• A call is automatically picked up on the selected device

Chat

All the colleagues added to your roster appear in Chat menu.

• Tap Chat

• Use the search field to find a user

• Tap a user and enter your message

• Tap Paper plane icon to send the message

You can also open a chat from live search results and History.

View contact information and additional user details

• Tap Details button (three dots) to view user's mobile number, email address (available only if it was added via Collaboration or WMS). In case this information is specified, you can place a call, send SMS or write email via external applications installed on your device
• Tap on user name to view full user status, active call info, location on map
  
  
  
  

Send a File / an Image / a Post-It

Send a file / an image:

• Start a chat with a user

• Tap +

• Select the source:

• Photo & Video Library 

• Downloads 

You can select a specific album from Photo & Video Library on your phone and select files to be sent: 

Send a Post-It

• Start a chat with a user

• Write your message

• Tap +

• Select the option Send as Post-It

Send a voice recording

• Start a chat with a user
• Press and hold Microphone icon to record a message
• After you finish, release to send

Delete chats

• Select chats you would like to delete by holding them
• Tap Trash icon to delete

Participate in Wizyconf videoconference 

To participate in Wizyconf videoconference:

• Open a chat session with a user that sent you an invitation
• Tap on the invitation
• Select Join to enter the conference room or Call to access the conference in audio-only mode. Follow Wizyconf Videoconference User Guide for details
  
  
  

• To enter the room via the App, tap Join this meeting using the App (if you don't have the app installed, select Download the App). You can still access via a web browser by selecting Launch in web: 
  

• Upon the first access via the App, you need to enter your name, the conference ID is already present, then tap Join: 
  
  

• When you are inside the conference, you can adjust different settings by tapping on Three dots icon: enable car mode, enter tile view, raise your hand and send a reaction etc: 
   

• To leave the conference room, tap the red handset icon

Multiuser group chat 

Multiuser cloud-stored group chats with possibility to add up to 500 participants and send pictures/ files. 

Create a group chat 

1. Tap + 

2. Specify the group name and tap Done

3. Add participants 

4. Tap Done to finish 
   
   

Add / remove participants 

Open the group chat management section by tapping on its name.

1. To add a participant: start typing a participant's name/ extension number in the search field, tick to add

2. To remove a participant: untick a participant or tap on a participant with indicated x icon

3. Tap Done to save changes 

   
   

   

Leave the group chat:

All the participants including the owner can leave a group chat:

• Select a group chat you would like to delete by holding it
• Tap Trash icon to leave

CLASSOUND 2 Way SMS 

Requirements

• Activated CLASSOUND
• Min. supported versions: 
  • WMS: 5.03.20210826.1
  • Android mobile app: 5.13.05
• Min. license type: UC-Business (only users with UC-Business and UC-Premium licenses can send and receive SMS)
• CLASSOUND DID configured as Office number for those users who need to exchange SMS messages via CLASSOUND
• the USA/UK Country Code (+1/+44) set in WMS Settings -> PBX -> Language and Region

To send two-way SMS:

1. Start entering a number in the Search field

2. Tap on the number and select the 2 way SMS option from the list
   
   

   
3. Chat is automatically created and when the customer replies, the incoming SMS is sent to the chat
   

History

Tap History to access the log of calls and voicemails:

• Incoming, outgoing and missed calls (highlighted in red) are displayed in All tab. In order to view only missed calls, tap Missed tab
• To view voicemail messages, tap Voicemail tab
• To view missed calls notifications for specific Call groups (Call Group notifications manager feature, tap Call groups tab

Tap the double Arrowhead icon to view user contact details and a call log:

Archive / Delete calls

• Tap on a user to display the drop-down list

• Tap Archive if you want to archive a call

• Tap Delete if you want to delete a call

Voicemails

• Tap Voicemail tab
• To download a voicemail message, tap 
• To playback a voicemail message, tap Play button
• Tap on a voicemail message to display the drop-down list: Call a user who left a message, Mark as read or Delete it

Or

• Select one or multiple Voicemails
• Click Mark as read or Delete icon 

Call Group notification manager

Starting from the App version 5.05.07, it is possible to view missed calls notifications for specific Call groups by using Call Group notification manager feature.

Check the documentation How to set up the Call Group notifications manager feature for details.

Settings

• Account: login window

• Personal: contact details

• E-mail

• mobile number

• Contact center: dynamically log into Call groups
  

  Note: This option is available for WMS v 5.04.20211108.3 or higher. 

  • Sign-On: enable this option and select Call groups in the Groups section below, to dynamically log into them

  • Unavailable on away / dnd: This option auto-pauses you in all Call groups when your status changes to Away/ DND

  • Groups: here you can see the list of all Call groups, both the CGs you’ve been statically added to (the toggle is greyed, the status cannot be changed on this page, only via WMS), and CGs you can choose to answer for

  • To save any new changes in Contact center menu, press Back button (exit Contact Center menu) 
    For more information, refer to the Contact center chapter of Call distribution in Call groups guide.
    
    

• Ringtone: change the default Wildix ringtone to one of your device’s ringtones

• Features by call class (Internal, External, Blacklist, Whitelist):

  • Activate class: available for External / Blacklist / Whitelist (activates the class)

  • Call reject: if enabled, you do not receive incoming calls

  • Call Forward Busy: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding when busy on the phone

  • Call Forward No Answer: tap the Toggle button and enter the number or VOICEMAIL, to enable call forwarding in case of no answer

  • Call Forward All: tap the Toggle button and enter the number or VOICEMAIL, to enable the forwarding of all the incoming calls

  • Call waiting: enable to be able to receive more than one call at a time

  • Mobility with timeout: if enabled, you receive incoming calls to your mobile number after the specified timeout; mobile number must be configured in Collaboration Mobile app Settings -> Personal

• Install WildixDAV (optional): sync your enterprise phonebooks
  

  Note: The option is disabled for Android 10 phones. You can use a 3rd party CardDAV sync tool (Open Sync, DAVx⁵ and DAVdroid) instead.

  The apps are available by the following links:

  • Open Sync: https://play.google.com/store/apps/details?id=com.deependhulla.opensync
  • DAVx⁵: https://play.google.com/store/apps/details?id=com.davdroid.managed
  • DAVx⁵ free version via apk: https://f-droid.org/packages/at.bitfire.davdroid/

  Read Appendix 1: Sync of enterprise phonebooks with WildixDAV for more information.
  
  

• Advanced: access and change these settings only if needed. More information on Advanced Settings in Appendix 3: Advanced Settings

• About: info about App version and developer

• Exit: quit the app

Change user picture

• Tap user picture to change the current profile photo

• Take a new one or choose the already existing photo 

  
  

Log out

• Tap Settings

• Tap the Log out icon