Ports used by Wildix services
Make sure that these ports are open on your router / firewall in order to be able to access and use different Wildix services.
It is recommended to open incoming custom secure port or default 443 from outside on PBX.
Created: June 2018
Updated: January 2026
Permalink: https://wildix.atlassian.net/wiki/x/NhXOAQ
- 1 CDS
- 2 Cloud analytics in Collaboration and x-bees
- 3 Cloud PBX
- 4 Firewall Checker
- 5 Remote Collaboration Apps
- 5.1 WIService
- 5.2 iOS/Android
- 6 Remote Wildix IP Phones
- 7 SIP Trunk / VoIP Provider
- 8 Video Conference
- 9 WMS Network
- 10 RNA applications (x-bees, Collaboration 7, x-hoppers)
- 11 Other Services
- 11.1 Cloud integrations
- 11.2 teams4Wildix
- 11.3 Remote support
- 11.4 Rsyslog
- 11.5 SMS sending with remote GSM gateway
- 11.6 Zabbix monitoring
CDS
Access to external servers:
Service / Purpose | Protocol | Outbound traffic | Inbound traffic 443 or another custom secure port |
|---|---|---|---|
To upload files | TCP |
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To display CDS usage statistics in WMS interface | TCP |
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Other | TCP |
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TCP |
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TCP |
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Cloud analytics in Collaboration and x-bees
Access to external servers:
Service / Purpose | Protocol | Outbound traffic | Inbound traffic 443 or another custom secure port |
|---|---|---|---|
Cloud analytics (CDR-View 2.0) | TCP |
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TCP |
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Cloud PBX
Outgoing ports:
Outgoing traffic towards Cloud PBX to the Internet is not limited: any port from 1-65536 range
Incoming ports:
Service / Purpose | Protocol | Outbound traffic |
|---|---|---|
Cloud PBX | TCP |
|
| UDP |
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Access to external servers |
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Also, give access to the following external servers:
Service / Purpose | Protocol | Outbound traffic |
|---|---|---|
License activation / check | TCP |
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Authorization | TCP |
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Upgrade | TCP | WMS-6.xx and WMS-7.xx:
|
Upgrade of devices (starting from WMS 6.05, in case of Hardware or Virtual PBX) | TCP |
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SSL certificate renew | TCP |
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Text-to-speech | TCP |
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Speech-to-text | TCP |
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Firewall Checker
Access to external servers:
Service / Purpose | Protocol | Outbound traffic |
|---|---|---|
Check open ports | TCP |
|
Check External IP | TCP |
|
Remote Collaboration Apps
Service / Purpose | Protocol | Incoming traffic | Outbound traffic |
|---|---|---|---|
Collaboration and Web Phone | TCP |
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UDP |
| ||
Cloud-stored group chats | TCP |
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File / image sharing (both PBX and Client) | TCP |
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Geolocation services |
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WebRTC Kite service | TCP |
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UDP |
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WIService
(Wildix Integration Service, used by CDR-View, Screen Sharing, Headset Integration, Fax printer, Click2call from Windows, Popup App and other Wildix applications):
Make sure that FQDN “wildixintegration.eu” is correctly resolved with the IP: 127.0.0.1 by your DNS (on the user PC or on the router side)
iOS/Android
Service / Purpose | Protocol | Inbound traffic 443 or another custom secure port | Outbound traffic |
|---|---|---|---|
SIP, XMPP, Configuration | TCP | 443 or another external secure port (SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs) Add the port manually on the app login page: Account > Domain, example: pbx.wildixin.com:443 (for iOS works only with public IP) |
|
| UDP |
Note: The range depends on the number and type of licenses (subscription plans) on the PBX; check SIP-RTP page for details. |
|
| UDP | 10000-59999 |
|
| TCP |
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|
TCP |
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Ports:
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TCP |
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Ports:
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Important: Use a transparent port forwarding scheme between the external port on the firewall and the external custom secure port on the PBX, example: 4443 – 4443
Note: Starting from WMS 6.06.20240425.1, the service used for sending push notifications was changed from push.wildix.com to notifications.wildix.com. Make sure to use notifications.wildix.com for WMS 6.06.20240425.1 and higher.
Remote Wildix IP Phones
Access to external servers:
Service / Purpose | Protocol | Inbound traffic 443 or another custom secure port | Outbound traffic |
|---|---|---|---|
Devices sync with portal | TCP |
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Remote provisioning of devices | TCP |
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UDP |
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RTP (VM/ HW PBX) | UDP |
Note: The range depends on the number and type of licenses (subscription plans) on the PBX; check SIP-RTP page for details. |
|
RTP (Cloud PBX) | UDP |
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Multicast paging | UDP |
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Vision (EOL)/ SuperVision (EOL)SIP, XMPP, Configuration | TCP |
|
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| TCP |
(SIP-RTP page in WMS Settings -> PBX (VM and HW PBXs) |
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RTP (VM/HW PBX) | UDP |
Note: The range depends on the number and type of licenses (subscription plans) on the PBX; check SIP-RTP page for details. |
|
RTP (Cloud PBX) | UDP |
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Upgrade of firmware/ applications |
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SIP Trunk / VoIP Provider
Access to external servers:
Service / Purpose | Protocol | Inbound traffic 443 or another custom secure port | Outbound traffic |
|---|---|---|---|
SIP Trunks registration | UDP |
|
or another custom port specified in trunk settings |