Wildix VoIP Phones - User Guide

Packing list

• 1 x Start, WorkForce, WelcomeConsole Phone 

• 1 x handset

• 1 x handset cord (Start)/ 2 x handset cords, 2,5 m and 3,5 m (WorkForce, WelcomeConsole)

• 1 x stand

• 1 x extension module (WelcomeConsole)

• 1 x RJ12 cord (WelcomeConsole)

Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter in WMP cart.

Phone overview

Connecting the phone

Rear panel:

Open

1 – handset port

Attach the handset using the handset cord.

2 – headset port

Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO).

3 – Internet port

Connect the phone to the Wildix PoE Switch using Ethernet cable.

4 – PC port

Connect to PC (optional).

5 – AC power jack

If Power Over Ethernet is not used: connect the phone to AC power using an External Power Adapter (check WP datasheet for compatible adapters) and connect the phone’s Internet port (3) to the Internet using Ethernet cable.

6 – Ext port (WP480G/WP490G/ WelcomeConsole)

Used to connect wireless headset adapter WPEHS (WP480G/ WP490G/ WelcomeConsole) / keypad extension module WelcomeConsole-EXT (WP490G/ WelcomeConsole); online guide: Phones Accessories Quick Start Guide.

7 – USB port (WelcomeConsole)

Connect USB Headset (optional, we recommend Mono/ DuoLED, WMP codes: MonoLED, DuoLED).

8 - 2 x USB Type-C ports (WorkForce)

Connect USB Headset (optional, we recommend Mono/ DuoLED, WMP codes: MonoLED, DuoLED) and WiFi Dongle (recommended specs: 802.11ac NIC; Product ID: 0xc811; Vendor: Realtek; Version: 2.00; e.g., Realtek RTL8811CU WiFi Dongle)

Mounting instructions

Start (ex WP410): attach the stand to the phone (desk mounting) or hang the phone on the wall (without attaching the stand). 

Recommendations for Start wall mounting:

• Round (convex) screw head type of max 10 mm diameter

• Any screw drive type

• Any screw thread type depending on wall material 

Example:

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WorkForce, WP480G / WP490G, WelcomeConsole: attach the stand to the phone (desk mounting); for wall mounting (WorkForce, WP480G only), use wall mount bracket (article can be purchased separately, code: Wallmount5 for WP480G/WorkForce)

WorkForce, WP480G wall mount bracket: 

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Keypad instruction

Open

Open

1 – LED indicator

• Flashing: Incoming call / Missed call / New VM message

• Off: In the standby mode

2 – Soft keys

Used to confirm different operations indicated on the screen above the corresponding soft keys.

On the idle screen soft keys provide access to phone’s menus: History; Phonebook; Features; Menu:

• History: access call history and call from history

• Phonebook: access to shared PBX phonebooks and call from phonebooks

• Features: call features, read Appendix 2: Call features for details

• Menu: phone settings, read Appendix 3: Menu for details

3 – Navigation keys

Use Navigation keys to select and the central key to confirm different menu options; Use Navigation keys to move between the pages of BLF keys

4 – BLF / function keys

Monitor users and features

5 – Speaker key

Press to place a call / answer a call in speaker mode or press during a call to switch between speaker / handset mode

6 – Volume keys

Use to adjust the audio volume (during a call), the ringer volume (in the standby mode or while receiving an incoming call), the speaker volume (in the speaker mode)

7 – Headset key

Press to place a call / answer a call in headset mode (when headset is connected) or press during a call to switch between speaker / headset / handset mode

8 – Mute key

Press during a call to disable / enable the microphone

9 – Redial key

Press twice to redial the last called number

10 – Voicemail key

Access Voicemail graphical menu (long press on Start / WP480G 2016)

11 – Quick DND key

Long press enables / disables “Do not disturb”

12 – Phonebook key

Press to access the PBX shared phonebooks

13 – Transfer key

Log in

Dial 99 from the phone (“Login” feature code) and follow the audio instructions:

1. Enter your extension number

2. Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password)

To enter the user password from the phone’s dialpad, take into account the following:

• To enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)

• To enter special characters (%, ^, &, etc), press the star key (*) 

Example: if user password is 4Ag7$Zl@, then you have to dial 4247* 

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3. Dial 1 to use this phone

After a few seconds, extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls.

Statuses and notification icons overview

WelcomeConsole, WorkForce

Before starting

Icon	Explanation
Open	IP obtaining is in progress
Open	Under provisioning
Open	Provisioned and ready to be assigned

User statuses 

Icon	Explanation
Open	Online
Open	Away
Open	Reachable by phone (user is not connected to Legacy Collaboration/ Collaboration 7/ x-bees but has an active device)
Open	DND (Do Not Disturb)

Call related icons

Icon	Explanation
Open	Incoming call
Open	Call in progress
Open	Missed call
Open	Outgoing call
Open	Call on hold
Open	Muted microphone
Open	Speaker activated
Open	Connected headset
Open	Call is established via Opus codec
Open	Call is established via SRTP
Open	Voicemail

Other icons and labels

Icon	Explanation
Open	Silent mode activated
Open	CFN:destination number/ voicemail -> Call Forwarding activated

Start

Icon	Explanation
Open	IP obtaining is in progress
Open	Under provisioning
Open	Provisioned and ready to be assigned
Open	Online
Open	Away
Open	DND
Open	Incoming call
Open	Call in progress
Open	Missed call
Open	Outgoing call
Open	Call on hold
Open	Muted microphone
Open	Speaker activated
Open	Connected headset
Open	Call is established via SRTP
Open	Voicemail
Open	Silent mode activated
Open	CFN:destination number/ voicemail -> Call Forwarding activated

BLF / Function keys

BLF / Function keys allow you to monitor users and features, make a call, transfer a call, pick up a call, park a call, change status of features.

BLF / Function keys must be set by user in Legacy Collaboration Settings -> Function keys, Collaboration 7/ x-bees ->Favoritesor by PBX administrator via WMS. Detailed information on setting Function keys: Legacy Collaboration - User Guide, x-bees Web User Guide and Collaboration 7 Web User Guide.

For WP490 with extension module/ WelcomeConsole, you can additionally set up up to 40 BLF keys on each extension module (up to 3 modules are supported). Detailed information: Phones Accessories Quick Start Guide. 

Note: To use the keypad extension, add "Exp module" BLF key after having added 20 keys.

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Start supports up to 4 BLF keys distributed on 2 pages, WorkForce and WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, WelcomeConsole supports up to 60 Function keys including extension module. Refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.

List of function keys:

• Colleague: monitor call status (incoming call / in call), monitor user status (available, DND, away), make a call, transfer a call, pick up a call, check who is calling (see the chapter below for more details)

• Park Location: park a call and resume (see the chapter below for more details)

• Line: press to use this line (to place a new call)/ press to make a call with user's identity extension (see the chapter below)

• Speed Dial: press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read Feature Codes notes for more information

• Trunk: monitor status of trunk (except for SIP trunks) and place a call via this trunk

• Timetable / Switch / 3 state switch: monitor the status of switch / timetable, press to change status

• Group pick up: press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)

• Call group: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling

• Send DTMF: press to send DTMF tone

• Contact center: log into Call groups as a dynamic user (see the chapter below)

• Identities: press to change the identity of numbers for outgoing/ incoming calls (see the chapter below)

• Voicemail: press to access shared voicemail of another user (see the chapter below)

Colleague BLF

List of supported features/ actions:

• monitor call status (incoming call/ active call); additionally you can see who is calling and enable a beep or a ringtone when a monitored colleague receives an incoming call (details in Legacy Collaboration - User Guide, x-bees Web User Guide and Collaboration 7 Web User Guide)

• monitor user status (available/ DND/ away) (available with min. Essential subscription)

• press BLF key to place a call (when idle) or to transfer a call (during a call), to pick up a call (when monitored user is receiving an incoming call)

Park Orbit

Video:

More details in the guide: How to implement the Parking feature.

Contact center BLF

It is possible to log into Call groups as a dynamic user via "Contact center" BLF on VoIP phones. Detailed information can be found in Call distribution in Call groups Guide.

Identities

Allows you to change the Caller number and name for internal and external outgoing/ incoming calls. Detailed information can be found in Identities Feature guide.

Video:

Shared voicemail and Call Group notifications manager BLF 

Shared voicemail

Shared voicemail feature allows you to monitor and listen to voicemail messages of other users via a configured "Voicemail" Function key. The feature is disabled by default. To enable it, PBX admin must add ACL ability "Can" - "See voicemail" - "Group". After that, Function key can be configured in WMS (Users -> Edit preferences -> Settings -> Function keys), Legacy Collaboration (Settings -> Function keys) or x-bees / Collaboration 7 (Favorites).  

When a monitored user receives a new voicemail message, LED indicator becomes steady blue. You can listen to / delete / dial a user who left the message.

Call Group notifications manager

Call Group notification manager feature allows users to view missed calls and voicemails notifications for specific Call groups. Follow the Guide How to set up the Call Group notifications manager feature to check the setup.

BLF key Prefix

Starting from WMS 6.01.20221019.4, it is possible to configure BLF key Prefix, which allows to add a certain predefined value to a dialled phone number or BLF on WorkForce and WelcomeConsole. To learn more about the feature, check out documentation How to Configure BLF type Prefix and the video tutorial below. 

Video:

Call management

Place a call

1. Lift the handset

2. Dial the number and press Send Soft key or wait till the call is placed automatically

Call from Phonebook:

1. Press Phoneb Soft key or Phonebook key

2. Press Filter Soft key and select a phonebook

3. Press Search Soft key then type the name/ number  

4. Press Enter Soft key to confirm

5. Press Dial Soft key

Call from History

1. Press History Soft key 

2. Select a colleague from the list

3. Press Dial Soft key

4. Lift the handset

Call via BLF Keys 

1. Lift the handset

2. Press a BLF key assigned to a colleague / group you would like to call 

Answer a call

Lift the handset or press the Speaker key.

Answer a second incoming call

Press Answer Soft key.

Mute the ring of an incoming call without answering

Press Silence Soft key.

Forward a call without answering

• Press Fwd Soft key, dial the number

• Press OK Soft key

Decline a call

Press Reject Soft key.

Hold / Second call

• Press Hold Soft key during a call

• Press Resume Soft key to resume

If you have several calls on hold: use Navigation keys to select the call, then press Resume.

Make a second call:

• Press New Soft key

• Dial a number or press Select Soft key to search for a contact in History or in Phonebook

Transfer

Blind transfer

Transfer without notifying the person who receives the call transfer:

1. Press Trans Soft key or Transfer key during a call (the call is put on hold)