Wildix VoIP Phones - User Guide

Packing list

• 1 x Start, WorkForce, WelcomeConsole Phone 
• 1 x handset
• 1 x handset cord (Start)/ 2 x handset cords, 2,5 m and 3,5 m (WorkForce, WelcomeConsole)
• 1 x stand
• 1 x extension module (WelcomeConsole)
• 1 x RJ12 cord (WelcomeConsole)

Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter in WMP cart.

Phone overview

Connecting the phone

Rear panel:

1 – handset port

Attach the handset using the handset cord.

2 – headset port

Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO).

3 – Internet port

Connect the phone to the Wildix PoE Switch using Ethernet cable.

4 – PC port

Connect to PC (optional).

5 – AC power jack

If Power Over Ethernet is not used: connect the phone to AC power using an External Power Adapter (check WP datasheet for compatible adapters) and connect the phone’s Internet port (3) to the Internet using Ethernet cable.

6 – Ext port (WP480G/WP490G/ WelcomeConsole)

Used to connect wireless headset adapter WPEHS (WP480G/ WP490G/ WelcomeConsole) / keypad extension module WelcomeConsole-EXT (WP490G/ WelcomeConsole); online guide: Phones Accessories Quick Start Guide.

7 – USB port (WelcomeConsole)

Connect USB Headset (optional, we recommend Mono/ DuoLED, WMP codes: MonoLED, DuoLED).

8 - 2 x USB Type-C ports (WorkForce)

Connect USB Headset (optional, we recommend Mono/ DuoLED, WMP codes: MonoLED, DuoLED) and WorkForce WiFi Dongle (can be purchased as a HWaaS item).

Mounting instructions

Start (ex WP410): attach the stand to the phone (desk mounting) or hang the phone on the wall (without attaching the stand). 

Recommendations for Start wall mounting:

• Round (convex) screw head type of max 10 mm diameter
• Any screw drive type
• Any screw thread type depending on wall material 

Example:

WorkForce, WP480G / WP490G / WelcomeConsole: attach the stand to the phone (desk mounting); for wall mounting (WorkForce, WP480G only), use wall mount bracket (article can be purchased separately, code: WallMount for WP480G; WorkForce-WallMount for WorkForce)

WorkForce, WP480G wall mount bracket: 

Keypad instruction

1 – LED indicator

• Flashing: Incoming call / Missed call / New VM message
• Off: In the standby mode

2 – Soft keys

Used to confirm different operations indicated on the screen above the corresponding soft keys.

On the idle screen soft keys provide access to phone’s menus: History; Phonebook; Features; Menu:

• History: access call history and call from history
• Phonebook: access to shared PBX phonebooks and call from phonebooks
• Features: call features, read Appendix 2: Call features for details
• Menu: phone settings, read Appendix 3: Menu for details

3 – Navigation keys

Use Navigation keys to select and the central key to confirm different menu options; Use Navigation keys to move between the pages of BLF keys

4 – BLF / function keys

Monitor users and features

5 – Speaker key

Press to place a call / answer a call in speaker mode or press during a call to switch between speaker / handset mode

6 – Volume keys

Use to adjust the audio volume (during a call), the ringer volume (in the standby mode or while receiving an incoming call), the speaker volume (in the speaker mode)

7 – Headset key

Press to place a call / answer a call in headset mode (when headset is connected) or press during a call to switch between speaker / headset / handset mode

8 – Mute key

Press during a call to disable / enable the microphone

9 – Redial key

Press twice to redial the last called number

10 – Voicemail key

Access Voicemail graphical menu (long press on Start / WP480G 2016)

11 – Quick DND key

Long press enables / disables “Do not disturb”

12 – Phonebook key

Press to access the PBX shared phonebooks

13 – Transfer key

Log in

Dial 99 from the phone (“Login” feature code) and follow the audio instructions:

1. Enter your extension number
2. Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password)
   To enter the user password from the phone’s dialpad, take into account the following:
   • To enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)

   • To enter special characters (%, ^, &, etc), press the star key (*) 

     Note: A phone will be blocked in case of invalid entering of a password: 5 attempts - 30 seconds, 10 attempts - 30 seconds, every next - 60 seconds.

     Example: if user pas