/
Wildix VoIP Phones 5 User Guide

Wildix VoIP Phones 5 User Guide

This Guide explains how to connect and use Start, WorkForce, WelcomeConsole and ForcePro phones. 

The support starts from WMS version 6.05.20240209.1. 

Useful links:

Created: January 2024

Updated: December 2025

Permalink: https://wildix.atlassian.net/wiki/x/HRnOAQ

Currently these devices are available as HWaaS, with Start 5 and WorkForce 5 additionally available for order as Capex.

Introduction

Throughout this Guide, we explore the following phones:

  • Start is en entry-level desk phone recommended for unattended spaces like corridors, lobbies, or common areas. It provides essential call functions, including hold, transfer, and pickup, making it a reliable choice for less phone-intensive environments

  • WorkForce is an office phone tailored for daily operations, perfect for individuals who use the phone regularly but don't spend their entire day managing calls. With 21 BLF keys and a USB port for a Wi-Fi dongle, it offers a balanced user experience for those who primarily work on their laptops

  • WelcomeConsole is perfect for those who need to monitor a large number of colleagues and manage high call volumes. With up to 106 BLF keys, including 32 keys on the built-in extension module, you can easily keep track of your colleagues' availability and handle multiple calls simultaneously. The WelcomeConsole also offers Bluetooth connectivity for headsets and a USB port for Wi-Fi dongles

  • ForcePro is visually stunning phone with built-in Bluetooth, Wi-Fi support, and a USB port. It is designed for customer-facing roles, such as contact center employees and customer success specialists. Supporting up to 45 BLF keys over 5 pages,  ForcePro enhances the user experience for those who spend considerable time interacting with customers remotely

Packing list

  • 1 x Start / WorkForce / WelcomeConsole / ForcePro phone

  • 1 x handset

  • 1 x handset cord

  • 1 x stand

Additionally you can purchase extra accessories like handsets, headsets, EHS adapter, wall mount bracket, power adapter in Salesforce Partner Community.

Phone overview

Connecting the phone

Rear panel:

Index

Interface

Description

1

AC power jack

If PoE is not used: connect the phone to AC power using an external power adapter (check WP Datasheet for compatible adapters) and connect the phone’s Network port (3) to the Internet using the Ethernet cable

2

USB port

Connect USB Headset (optional, we recommend Mono/ DuoLED series) and Wi-Fi Dongle (recommended specs: 802.11ac NIC; Product ID: 0xc811; Vendor: Realtek; Version: 2.00; e.g., Realtek RTL8811CU Wi-Fi Dongle)

3

Network port

Connect the phone to the Wildix PoE Switch using the Ethernet cable

4

PC port

Connect to PC (optional)

5

Headset port

Connect a headset (optional; we recommend Wildix Headsets)

6

Handset port

Connect the handset using the handset cord

Note: For provisioning of Start, Workforce, WelcomeConsole and ForcePro read WMS Start Guide.

Mounting instructions

Start, WorkForce, ForcePro support desk and wall mounting. WelcomeConsole supports only desk mounting

  • For desk mounting, attach the stand to the phone

  • For wall mounting, use wall mount bracket (it can be purchased separately in Salesforce Partner Community)

Example of wall mounting of WorkForce: 

Wall mounting
Wall mounting

Example of desk mounting of ForcePro:
     

Keypad instruction

Index

Key

Description

1

LED indicator

  • Flashing: Incoming call / Missed call / New VM message

  • Off: In the standby mode

System administrator can control the behavior of the LED indicator using Provisioning Custom Settings.

2

Soft keys

 

Use Soft keys to confirm different operations indicated on the screen above the corresponding soft keys.

On the idle screen soft keys provide access to phone’s menus: History; Phonebook; Features; Menu:

  • History: access call history and call from history

  • Phonebook: access to shared PBX phonebooks and call from phonebooks

  • Features: call features, read Appendix 2: Call features for details

  • Menu: phone settings, read Appendix 3: Menu for details

3

Navigation keys

Use Navigation keys to select and the central key to confirm different menu options; use Navigation keys to move between the pages of BLF keys

4

BLF / Function keys

Monitor users and features

5

Phonebook key

Press to access the PBX shared phonebooks. Note: phonebooks must be set up by the PBX administrator on WMS side

6

Voicemail key

Access Voicemail graphical menu 

7

Redial key

Press twice to redial the last called number

8

Headset key

Press to place a call / answer a call in headset mode (when headset is connected) or press during a call to switch between speaker / headset / handset mode

9

Speaker key

Press to place a call / answer a call in speaker mode or press during a call to switch between speaker / handset mode

10

Mute key

Press during a call to disable / enable the microphone

11

Volume keys

Use to adjust the audio volume (during a call), the ringer volume (in the standby mode or while receiving an incoming call), the speaker volume (in the speaker mode)

12

Quick DND key

Long press enables / disables “Do not disturb”

13 on Start/ WelcomeConsole

Transfer key

Press during a call to transfer it to another contact

13 on WorkForce/  ForcePro

Home key

Press to return to the Idle state

14 on Start/ WelcomeConsole

Hold key

Press during a call to hold/ resume 

14 on WorkForce/ ForcePro

Return key

Press to return to a previous menu

15 on WelcomeConsole

Log in

Dial 99 from the phone (“Login” Feature code) and follow the audio instructions:

  1. Enter your extension number

  2. Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password)

To enter the user password from the phone’s dialpad, take into account the following:

  • to enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)

  • to enter special characters (%, ^, &, etc), press the star key (*)

 Note: A phone will be blocked in case of invalid entering of a password: 5 attempts - 30 seconds, 10 attempts - 30 seconds, every next - 60 seconds.

Example: if user password is 4Ag7$Zl@, then you have to dial 4247* 

VoIP Phones-enter password (1).png

  1. Dial 1 to use this phone

After a few seconds, the extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls.

If you perform logout via Feature code 99 on a phone, you are automatically logged out of all the phones assigned to your account. To change the behavior, use Custom Dialplan variable "MULTILOGIN_SUPPORT=yes", consult Custom Global Dialplan Variables List for details.

Statuses and notification icons overview

WelcomeConsole, WorkForce, ForcePro

Before starting

Icon

Explanation

IP obtaining is in progress

Under provisioning

Provisioned and ready to be assigned

User statuses 

Icon

Explanation

Online

Away

Reachable by phone

(user is not connected to Legacy Collaboration/ Collaboration 7/  x-bees but has an active device)

DND (Do Not Disturb)

Call related icons

Icon

Explanation

Incoming call

Call in progress

Missed call

Outgoing call

Call on hold

Muted microphone

Speaker activated

Connected headset

Call is established via Opus codec

Call is established via SRTP 

Call quality

Voicemail

Other icons and labels

Icon

Explanation

Silent mode activated

CFN:destination number/ voicemail -> Call Forwarding activated

Wi-Fi connected

Bluetooth activated

Start

 

Icon

Explanation

IP obtaining is in progress

Under provisioning

Provisioned and ready to be assigned

Online

Away

DND

Incoming call

Call in progress

Missed call

Outgoing call

Call on hold

Muted microphone

Speaker activated

Connected headset

Call is established via Opus codec

Call is established via SRTP 

Call quality

Voicemail

Silent mode activated

CFN:destination number/ voicemail -> Call Forwarding activated

BLF / Function keys

BLF / Function keys allow you to monitor users and features, make/ transfer/ pick up/ park a call, change status of features.

BLF / Function keys must be set by user in Legacy Collaboration Settings -> Fn keys, Collaboration 7/ x-bees -> Favorites or by PBX administrator via WMS. Detailed information on setting Function keys: Legacy Collaboration - User Guide, x-bees Web User Guide and Collaboration 7 Web User Guide.

Refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.

List of function keys

The following function keys are supported on the phones:

Icon

BLF Key 

Function

Presence icon

Colleague

Monitor call status (incoming call / in call), monitor user status (available, DND, away), make a call, transfer a call, pick up a call, check who is calling (see the chapter below for more details)

Park Location

Park a call and resume (see the chapter below for more details)

Line

Press to use this line (to place a new call, answer a call or to resume a call from hold)

Speed Dial

Press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read Feature Codes notes for more information

Trunk

Monitor status of trunk (except for SIP trunks) and place a call via this trunk

Timetable / Switch / 3 state switch

Monitor the status of switch / timetable, press to change status

Group pick up

Press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)

Call group

Monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling

Send DTMF

Press to send DTMF tone

Contact center

Log into Call groups as a dynamic user (see the chapter below)

Voicemail

Press to access shared voicemail of another user (see the chapter below)

Prefix

Press to add the predefined value set up in Prefix BLF key, before dialling a number or pressing another BLF key