CLASSOUND Activation Request

Introduction

CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.

CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls. 

More information on CLASSOUND: https://www.wildix.com/product/classound-international-calling-service/.

Read the document How to configure and use CLASSOUND. 

CLASSOUND Terms of license

All services related to the same PBX have the same terms and expiration date. 

Here are some examples: 

1. In case you activate CLASSOUND on a PBX with yearly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Yearly as well. 
2. You have a PBX with monthly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Monthly as well.

-> You cannot have a monthly service connected to a yearly PBX (or to any PBX with a different kind of license).

Ex. of the same expiration date for services and a PBX:

1. You activate a PBX with yearly licenses in May 2020: expiration will be in May 2021. After a while, you order CLASSOUND for that PBX in August 2020. In this case, CLASSOUND will expire the same date as the PBX: May 2021, and the cost will be prorated to the effective period (August 2020 - May 2021).
2. The same rules apply to monthly and 5 year services.

-> The expiration date must be the same for the PBX and the services connected to that PBX.

Procedure to order new CLASSOUND DIDs or full DIDs porting

Step 1. Prepare the documents

Order new DIDs

To order a new DID number, you need to provide address information and prepare the following documents. At the next step, you need to attach them to the order form.

Order new mobile DIDs

New mobile DIDs support calls in Collaboration and x-bees. Also, they allow to send 2-way SMS in x-bees. To order a new mobile DID number, you need to provide address information and prepare the following documents. At the next step, you need to attach them to the order form.

Port existing DIDs 

For number porting you need to prepare the following documents:

• Download, fill out and sign the LOA documents (find the LOA documents for your country below) 

  Professional Formatting:
  The Letter of Authorization should be typed and formatted in a clear and professional manner. All the information in the LOA should be readable. Printed text is highly appreciated to enhance readability.

  Accuracy of Information:
  It is mandatory that all information in the LOA matches the details in the Customer Service Records with your current service provider or is consistent with your latest invoice.

  Completeness:
  Fill in the LOA accurately and completely. Ensure that all relevant fields are correctly and comprehensively filled out.

  Number Information:
  Include all the numbers that need to be ported and specify the type of numbers if known. This helps us process the porting request accurately.
  If you do not wish to transfer all associated numbers, it is essential to break the skip group with your current operator. This ensures that only the desired numbers are ported.

  End-User Signature and Stamp:
  The LOA must be signed and stamped by the End-user or the person authorized to make this request on behalf of the customer or company, confirming their consent to the porting process.

• Last invoice 

Step 2. Fill out the form and upload all the required documents

DIDs ordering/ porting can be managed via WMP. There you can add new activation/ porting requests, track the progress of already submitted ordering/ porting requests and view the list of ordered/ ported DIDs. Additionally, you are automatically updated via email about activation/ DIDs porting status.

Time frame for DIDs ordering/ porting:

• New DIDs ordering - up to 3 days 

• Full porting: incoming DIDs - 5-20 working days; outgoing DIDs - up to 2 days
  

  Note: In case of Instant Virtual Porting, the time frame for incoming DIDs is up to 2 days. 

• Only outgoing DIDs porting - up to 2 days 

You can submit your CLASSOUND request via Salesforce Partner Community in several ways:

a) Via the CLASSOUND Ordering option, which is quite quick and convenient and ideal if you need to order CLASSOUND only

b) During Quote creation process (e.g. when you order PBX, devices). 

Both options are described below:  

a) CLASSOUND Ordering via Salesforce Partner Community

1. Log in to Salesforce Partner Community 

2. Click CLASSOUND Ordering at the top:

3. Fill out the following fields:

• Customer Account: choose the Customer 

  Note: To be able to use the CLASSOUND Ordering option, your Customer should be active (with confirmed order, active PBX licenses). Otherwise, you can order CLASSOUND when creating quote for the Customer (see the section "b) Request CLASSOUND during Quote creation in SFPC" of this guide).

• Country: select country 
• CLASSOUND Service: choose the option:
  • Full Porting - port existing numbers to  for inbound and outbound calls
  • Outbound only - use existing phone numbers for outbound calls
  • New DIDs - order new numbers for inbound and outbound calls
  • New Free Phone - order new free phone (toll-free) numbers for inbound and outbound calls
    
    

4. Fill out the required fields depending on the chosen CLASSOUND service:

Full Porting

1. Choose Contact

2. Provide Address

3. In the List of Number field, specify the numbers in an international format

4. Fill out the rest details: 

• Choose the Preferred Porting Date (1)

• Indicate if Instant Virtual Porting is required (2)

• Upload LOA file (3) and Invoice (4) for the requested numbers:

5. Once filled out, click Next.

6. An order gets created:

7. On the order created screen, click on the link to open the order:

8. Confirm the order (for detailed instruction on the Order confirmation process, check the document How to Create Quote and Confirm Order in Salesforce Partner Community):

Outbound Only

To use existing numbers for performing outbound calls:

1. Specify the numbers in international format (1) and choose if Virtual numbers are required (2): 

2. Once you filled out, click Next. An order gets created:

3. On the order created screen, click on the link to open the order:

4. Confirm the order (for detailed instruction on the Order confirmation process, check the document How to Create Quote and Confirm Order in Salesforce Partner Community):

New DID or New Free Phone

1. Choose Contact

2. Provide Address

   Note: Please enter only the street name and house/building number in the Street field. Avoid adding company names, city, or other details.

3. In the DID Range field, choose how many numbers you need within the range (e.g. 1/ 10/ 100/ 1K/ 10K):
   
   

   Note: For some countries, DID Range is 1 by default. 

   
   

4. Choose DID Option (available for New DID and for some countries only): choose if you need regular DID or mobile DID
   
   
   

   Note:

   • Mobile DIDs are available for the following countries: UK, Belgium, Denmark, Poland, Sweden, Austria, Brazil, Colombia, Estonia, Finland, France, Ireland, Netherlands.
   • In case of x-bees, the mobile DIDs support two-way SMS (for more details, check out the guide How to send and receive SMS/ MMS via CLASSOUND). In case of Collaboration, the new mobile DIDs are available for calls only. 

5. Enter DID Quantity, which is the quantity of the DID Range order. Example: You need 100 numbers of the same range. In this case, you need to choose 100 in DID Range field and enter 1 in Quantity field. If you need 2x of that amount (200 numbers), enter 2 in Quantity field, while in DID range field the option 100 remains.
   
   
   

   Note:

   • In case of New DID order please indicate in the Comment field the following information:
     • Local Area Code
     • Local address for ordering the number(s)
     • SIRET code (for France only)
     • CIF/NIF code (for Spain only) 
   • In case of Mobile DID, DID range is 1 by default. 
6. DID Country
7. Once filled out, click Next.
8. An order gets created. On the order created screen, click on the link to open the order:
   
   
9. Confirm the order (for detailed instruction on the Order confirmation process, check the document How to Create Quote and Confirm Order in Salesforce Partner Community):

b) Request CLASSOUND during Quote creation in SFPC

You can also place CLASSOUND order when creating a quote in Salesforce Partner Community (documentation: How to Create Quote and Confirm Order in Salesforce Partner Community). For this, follow the steps below: 

1. Choose the necessary Project (for information on how to create and manage projects, check out the Projects section of the Salesforce Partner Community Guide)
2. On the Project page, click the Create Quote button:
   
   
   
3. In the General Questions section, in Additional Configuration field (1), make sure to select CLASSOUND (2): 
   
   
   When you select CLASSOUND as an Additional Configuration, CLASSOUND section is added to the Quote. Otherwise, it will not be displayed. 
   
   
4.  In the CLASSOUND section, fill out the following fields:
   • Activation Date: choose the preferred activation date 
   • CLASSOUND Service: select the necessary option:
     • Full Porting: port existing numbers to  for inbound and outbound calls
     • Outbound Only: to use existing numbers for performing outbound calls
     • New DID: order new numbers for inbound and outbound calls
     • New Free Phone: order new free phone (toll-free) numbers for inbound and outbound calls
       
       
       
   • Region: select the region
   • Country: choose country
     
     

   • DID Option (available for New DID and for some countries only): choose if you need regular DID or mobile DID
     
     
     

     Note:

     • Mobile DIDs are available for the following countries: UK, Belgium, Denmark, Poland, Sweden, Austria, Brazil, Colombia, Estonia, Finland, France, Ireland, Netherlands.
     • In case of x-bees, the mobile DIDs support two-way SMS (for more details, check out the guide How to send and receive SMS/ MMS via CLASSOUND). In case of Collaboration, the new mobile DIDs are available for calls only. 

     
     

   • DID Range: choose how many numbers you need within the range (e.g. 1/ 10/ 100/ 1000)
     
     
     

     Note: For some countries, it is 1 by default. 

   • Quantity: enter the quantity of the DID Range order.
     

     Example: You need 100 numbers of the same range. In this case, you need to choose 100 in DID Range field and enter 1 in Quantity field. If you need 2x of that amount (200 numbers), enter 2 in Quantity field, while in DID range field the option 100 remains. 

     
     

   • List of numbers (for Full Porting only): specify the numbers in an international format
     

     Important: 

     • Partner is fully responsible for ensuring that the numbers provided are correct and correspond to the requirements. 
     • Emergency service calls, toll-free calls, and short-code calls are not available for Outbound Only DIDs.
     • Mobile numbers are not allowed to be presented as DID. 

     

     
     
     
5. Save the Quote and create Order from the Quote (please follow instructions from the guide How to Create Quote and Confirm Order in Salesforce Partner Community) 
6. On the Order page, click Finalize CLASSOUND Order:
   
   
   
7. On the window that pops up, fill out the necessary fields, which depend on the CLASSOUND service chosen, e.g.: 
   
   • Address: provide address

   • Preferred Porting Date (for Full Porting only): specify the preferred date for porting

     Note: Please take into account the Time frames for DIDs Full porting: incoming DIDs - 5-20 working days depending on the country.

     If Full porting is not yet ready by the date chosen in the Preferred Porting Date field, porting is performed on the nearest date when porting becomes available.

   • Comment for Numbers: leave any comments if required

     Note: In case of New DID order please indicate in the Comment field the following information:

     • Local Area Code
     • Local address for ordering the number(s)
     • SIRET code (for France only)
     • CIF/NIF code (for Spain only) 

   • Instant Virtual Porting (available for Full Porting only): the feature allows to receive incoming calls to your existing numbers via CLASSOUND almost instantly, without the need to wait for 2+ weeks till full porting is done. For detailed instructions, check out this guide: CLASSOUND Instant Virtual Porting (IVP) 
     
     

   • Virtual Number to be Assigned (available for Outbound DID only): the option allows to get dedicated Virtual DID, so that you can configure call forwarding from your original DID to the Virtual DID, and have both outbound and inbound calls performed via CLASSOUND. To read more about Instant Virtual Porting, refer to the guide: CLASSOUND Instant Virtual Porting (IVP). 
     
     
     

   • Upload the necessary documents if required:
     
     
   • Click Next to proceed with finalizing the order
   
   
8. Click Confirm Order and fill out required data to proceed with Order confirmation (for detailed instructions, check the guide How to Create Quote and Confirm Order in Salesforce Partner Community)