CLASSOUND EU/EEA (E112, 999 ES) Emergency Services Compliance

Owned by Ksenia Babych
Last updated: Oct 21, 2024 by Tatiana Bieliakova
2 min read

The Document describes CLASSOUND Regulations regarding E112 Emergency Services or other local emergency numbers and provides the requirements to comply with the Regulations.

Created: January 2023

Updated: October 2024

Permalink: https://wildix.atlassian.net/wiki/x/AQCZBg

E112 Emergency Services Regulations

E112 is a location-enhanced version of the 112 emergency service operating in nearly all EU countries, allowing responders to quickly and accurately locate people in distress.

Recently The European Commission has published a delegated regulation supplementing the European Electronic Communications Code (directive 2018/1972) that aims to ensure that 112 emergency calls are effective as regards:

  • information on caller location
  • access for disabled people
  • directing communications to the most appropriate Public Safety Answering Point (PSAP)

In order to comply with the Regulations, take the following steps:

Step 1. Provide geolocation data per each DID to Wildix

Limits of liability: 

  • Customer is liable for providing geolocation data
  • If the geolocation data is not provided, it will be impossible to call emergency services
  • Open a customer care ticket via Salesforce Partner Community: select the Case Reason "CLASSOUND" -> Category: "General question"; then, when filling subject, enter "E112 compliance" (check Submit a Case via Salesforce Partner Community for detailed description)

  • Within the request, provide the following information:
CountryRequired Information
All EU countries

  • DIDs

  • Country

  • Locality/ Municipality

  • City

  • Street

  • Building Number

  • Postal Code

  • Company Name

  • Company Registration ID

  • Company VAT

Additionally for Italy

  • First Name

  • Last Name

  • Email Address

  • Date of Birth

  • Place of Birth

  • Personal Tax code (16 characters long one; not a company code)

  • Nationality

  • Type of ID (for example, Passport or National ID)

  • ID Number

  • ID Issuing Authority

  • ID Issuing Date

Step 2. Set Country Code

Make sure that Country Code is set up in WMS Settings -> PBX -> Language & region or user's office number has the country's corresponding prefix