CLASSOUND EU/EEA (E112, 999 ES) Emergency Services Compliance

The Document describes CLASSOUND Regulations regarding E112 Emergency Services or other local emergency numbers and provides the requirements to comply with the Regulations.

Created: January 2023

Updated: December 2024

Permalink: https://wildix.atlassian.net/wiki/x/AQCZBg

E112 Emergency Services Regulations

E112 is a location-enhanced version of the 112 emergency service operating in nearly all EU countries, allowing responders to quickly and accurately locate people in distress.

Recently The European Commission has published a delegated regulation supplementing the European Electronic Communications Code (directive 2018/1972) that aims to ensure that 112 emergency calls are effective as regards:

  • information on caller location
  • access for disabled people
  • directing communications to the most appropriate Public Safety Answering Point (PSAP)

In order to comply with the Regulations, take the following steps:

Step 1. Provide geolocation data per each DID to Wildix

Limits of liability: 

  • Customer is liable for providing geolocation data
  • If the geolocation data is not provided, it will be impossible to call emergency services
  • The correct codes for Emergency calls have to be used (see the section "Available codes for Emergency calls" of this guide)
  • Open a customer care ticket via Salesforce Partner Community: select the Case Reason "CLASSOUND" -> Category: "General question"; then, when filling subject, enter "E112 compliance" (check Submit a Case via Salesforce Partner Community for detailed description)

  • Within the request, provide the following information:
CountryRequired Information
All EU countries
  • DIDs

  • Country

  • Locality/ Municipality

  • City

  • Street

  • Building Number

  • Postal Code

  • Company Name

  • Company Registration ID

  • Company VAT

Additionally for Italy
  • First Name

  • Last Name

  • Email Address
  • Date of Birth

  • Place of Birth

  • Personal Tax code (16 characters long one; not a company code)

  • Nationality

  • Type of ID (for example, Passport or National ID)

  • ID Number

  • ID Issuing Authority

  • ID Issuing Date

Step 2. Set Country Code

Make sure that Country Code is set up in WMS Settings -> PBX -> Language & region or user's office number has the country's corresponding prefix

Available codes for Emergency calls

DestinationCode
Germany11X
Italy11X
France112, 15, 17, 18
United Kingdom112, 999
Spain112
Switzerland112, 144
Ireland112, 999
Sweden112
Denmark112
Austria112, 122, 128, 133, 140, 141, 142, 144, 147