x-bees and Collaboration 7 Troubleshooting
This Article explains how to troubleshoot various x-bees/ Collaboration 7 issues.
Other documentation: x-bees documentation, Collaboration 7 Documentation
Created: October 2022
Updated: May 2025
Permalink: https://wildix.atlassian.net/wiki/x/yBfOAQ
How to send feedback
If you encounter any issues with x-bees or Collaboration 7, send us feedback to investigate them
Click on your user picture in the upper left-hand part of the screen to open Settings
Under Support, click Send Feedback
Evaluate x-bees / Collaboration 7 and describe your issue
Click Submit to send
How to troubleshoot push notifications
Problem
I do not receive push notifications.
Possible Solutions
To ensure the correct behaviour of push notifications, the following settings must be enabled:
Focus time in macOS Settings -> Notifications & Focus -> Focus
Browser notifications
Chrome notifications in macOS Settings -> Notifications & Focus
Notifications in x-bees Settings -> Notifications & Focus -> Notifications
If the issue still exists, send feedback.