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x-bees and Collaboration 7 Troubleshooting

x-bees and Collaboration 7 Troubleshooting

Owned by Ksenia Babych

This Article explains how to troubleshoot various x-bees/ Collaboration 7 issues.

Other documentation: x-bees documentation, Collaboration 7 Documentation

Created: October 2022

Updated: May 2025

Permalink: https://wildix.atlassian.net/wiki/x/yBfOAQ

How to send feedback

If you encounter any issues with x-bees or Collaboration 7, send us feedback to investigate them

  1. Click on your user picture in the upper left-hand part of the screen to open Settings
  2. Under Support, click Send Feedback
  3. Evaluate x-bees / Collaboration 7 and describe your issue
  4. Click Submit to send 

How to troubleshoot push notifications

Problem

I do not receive push notifications.

Possible Solutions

To ensure the correct behaviour of push notifications, the following settings must be enabled:

  • Focus time in macOS Settings -> Notifications & Focus -> Focus
  • Browser notifications 
  • Chrome notifications in macOS Settings -> Notifications & Focus  
  • Notifications in x-bees Settings -> Notifications & Focus -> Notifications  

If the issue still exists, send feedback.