Wizyconf Station Quick Start Guide
This Quick Start Guide explains how to provision Wizyconf Station via WMP and how to access and participate in conferences.
Before proceeding to this Guide, please make sure you have assembled Wizyconf Stand (you can order it separately, it is free of charge), installed Wizyconf Core and connected all the hardware components. Find the Guides on this page: Wizyconf Installation Documentation.
Created: September 2019
Updated: May 2022
Minimum WMS version: 4.01.44034.20
Permalink: https://wildix.atlassian.net/wiki/x/ZATOAQ
- 1 Prerequisites
- 2 Provisioning and configuration
- 3 Remote control overview
- 4 The upgrade
- 5 Access the conference
- 6 Integration with Wizywebinar and third party conference providers
- 7 Appendix 1. Troubleshooting
- 7.1 Set up static IP address on Wizyconf
- 7.2 Notification "Connection Error" is displayed on Wizyconf
- 7.3 Impossible to access Wizyconf after applying backup on the PBX
- 7.4 After entering a conference, there is infinite loading
- 7.5 How to grab logs from Wizyconf
- 7.6 How to re-provision Wizyconf to a different PBX
Prerequisites
Note: Wizyconf Station is available as HWaaS only. Wizyconf Stand is optional and free of charge.
Wizyconf Station can be found by the following codes in Salesforce Partner Community:
With stand: R-With-Stand-Wizyconf-1m/1y/5y
Without stand: R-Without-Stand-Wizyconf-1m/1y/5y
Wizyconf Room license is automatically added to the PBX with the Wizyconf Station purchase.
Refer to the Wizyconf Installation Documentation to connect all the components to the Wizyconf Core and install the Wizyconf Stand if you ordered it.
Before you start, make sure you update WMS to the latest stable version (rel60/ rel50)
To use Wizyconf, you need to create a new user in WMS -> Users and assign the License type "Wizyconf Room" (license is added to PBX automatically with Wizyconf Station purchase):
Provisioning and configuration
Starting from Wizyconf App v. 1.1.2 there is a possibility to re-provision the device to a different PBX. Follow the steps from How to re-provision Wizyconf to a different PBX to complete the procedure.
Provisioning
Prerequisite: you must have an available Wizyconf which you had previously ordered and had it shipped to you.
For instructions, check out the document Assign Devices to Customer PBX via Salesforce Partner Community
Important: After Wizyconf is provisioned, its status in WMS -> Devices stays grey, no IP and firmware version is indicated. The password is used by Wizyconf for PBX authentication. Ongoing upgrade procedures are not displayed in WMS.
Assign Wizyconf to user
Note: Wizyconf Station is available as HWaaS only and Wizyconf Room license is automatically added with Wizyconf Station purchase.
Go to WMS -> Devices
Select Wizyconf and click Assign to user
Choose a user and click Save
Note: Once the user is assigned, it is impossible to delete it, you can just re-assign Wizyconf to another user. After re-assigning, turn on/ off Wizyconf via Power key on Wizyconf Core.
Important: 1 Wizyconf user can only be used with 1 Wizyconf. You cannot assign it to another Wizyconf.
Remote control overview
Make sure you have inserted the dongle of the Wizyconf Remote into the Wizyconf Core, as described in the document.
Optionally you can use a keyboard and a mouse to control the conference.
Power on/ off: turn on/ turn off Wizyconf Core
Cursor control: press the button and use the Navigation keys to control the cursor
Volume up/ down: adjust the volume level
Navigation keys Up/ Down/ Right/ Left: navigate between different menu options; rotate PTZ cam (Up/ Down/ Right/ Left), change focus of 4K cam (first press the key Camera Control)
Back key: go back to the previous page
Camera options: press the key once to switch between the following states: Camera off/ Switch to 4K camera/ Switch to PTZ camera/ Switch to the next camera (if available)
LED Indicator: blinks red when you press any key; no blink means there is no connection (check that the USB dongle is installed correctly or move closer to the Wizyconf Core) or the battery of the remote control is down
Camera control: press the key to be able to activate auto tracking mode for the PTZ cam and auto framing mode for the 4K cam. Check Camera controls for details
Camera zoom in/ out: adjust the zoom of the PTZ cam
Mute on/ off: mute/ unmute your microphone
Central Navigation key: confirm different operations
Home key: press to leave the conference
Micro-USB interface: connect the charging adapter to charge the remote control unit
The upgrade
Prerequisites:
DHCP Server (if not available, set up a static IP address as described in Chapter Set up static IP address on Wizyconf)
Stable internet connection
Wizyconf must be able to reach the PBX via its public IP (even in case the PBX is local)
The first upgrade
Upon the first launch, Wizyconf automatically upgrades its firmware. The notification about the upgrade is displayed. It takes up to 10 minutes to complete the upgrading process (depends on the Internet connection). Then Wizyconf is rebooted automatically.
Notes:
Wizyconf is upgraded from firmware.wildix.com server
Port used by Wizyconf: tcp:443
Further upgrades
Wizyconf is distinguished by updates from 3 different branches:
Wizyconf app via Chromium OS (automatic upgrade). The system checks for updates once an hour. If there is a new version, it is downloaded and installed upon the next start. To upgrade:
Power the device off/on by pressing Power button on Wizyconf Core or put it into a standby mode by pressing Power On/ Off button on Remote Control
To check the App version, press Home button on a keyboard -> go to Wizyconf Settings menu (Google chrome icon)-> click on Main menu (three lines) -> select About Chromium OS (a mouse and a keyboard are required)
WMS interface (manual upgrade). To upgrade:
Upgrade WMS to the latest version from rel60beta or rel60 / rel50beta or rel50 repositories
Conference server: no need to upgrade, the changes are available right away