Take the steps described in this Guide to upgrade Wizyconf PTZ Camera in order to activate audio-tracking mode (available starting from Wizyconf App v. 1.2.1) / Wizyconf 4K Camera.
Created: June 2020
Updated: December 2021
Run WildixCameraUpgrader_v1.0.5.exe application:
Connect the PTZ / 4K Camera using USB hub or extender to the USB 3.0 port on your computer/ laptop
Wait till the application detects the camera:
Download the PTZ Camera firmware (v 3.1.71_56) / 4K Camera firmware (v 8.4.144) and click Select File to upload it:
Click Upgrade button and confirm the upgrade procedure by clicking Yes:
Wait til the application upgrades the PTZ / 4K Camera
Important: the procedure can take up to 20 minutes. Do not disconnect the camera during the upgrade procedure. It can harm your camera!
When the upgrade is completed, a popup window with a success message is displayed:
A: Disconnect all other USB devices and connect only the Wildix PTZ / 4K Camera.
A: Connect the PTZ Camera back and follow the instructions described above.
Important: this scenario is not applicable to the 4K Camera. Please make sure you do not disconnect it as it can harm the camera!