How to upgrade Wizyconf PTZ and 4K Cameras

Requirements

• Windows 10 OS
• USB 3.0 Type A-Type B hi-quality cable, one meter max length
• USB hub/ extender with an external power supply
• Wildix Wizyconf PTZ Camera/ 4K Camera

Upgrade procedure

1. Run WildixCameraUpgrader_v1.0.5.exe application:

   

2. Connect the PTZ / 4K Camera using USB hub or extender to the USB 3.0 port on your computer/ laptop

3. Wait till the application detects the camera:

   
   

4. Download the PTZ Camera firmware (v 3.1.71_56) / 4K Camera firmware (v 8.4.144) and click Select File to upload it: 

   
   
   
   

5. Click Upgrade button and confirm the upgrade procedure by clicking Yes:

   
   

6. Wait til the application upgrades the PTZ / 4K Camera

   Important: the procedure can take up to 20 minutes. Do not disconnect the camera during the upgrade procedure. It can harm your camera!

   
    

7. When the upgrade is completed, a popup window with a success message is displayed: 

   
   

Appendix 1. Troubleshooting

Q: Camera upgrade failed or Application can’t detect the PTZ / 4K Camera

A: 

• Try to use a different USB cable
• Try to use a different USB3.0 port on your computer
• Disconnect any unnecessary USB devices from your computer/ laptop
• Do not use any USB hubs or extenders

Q: I connected the PTZ / 4K Camera, but I see the “Unsupported device connected” message

A: Disconnect all other USB devices and connect only the Wildix PTZ / 4K Camera.

Q: I accidentally disconnected the PTZ Camera during the upgrade procedure 

A: Connect the PTZ Camera back and follow the instructions described above.