How to configure holiday alert voicemail greeting

Owned by Ksenia Babych
Last updated: Aug 31, 2022 by Tatiana Bieliakova
2 min read

The Document describes how to set up personal voicemail greeting to be played before the default voicemail greeting.

Created: June 2019

Permalink: https://wildix.atlassian.net/wiki/x/8wnOAQ

Use case 

A user wants to create a recorded message that is played before the default voicemail greeting. This could be a message that announces working hours or time off and is user specific.

Dialplan configuration

Add two called numbers:

  1. 1AltGreetXXX - a message is played before the default voicemail greeting
  2. 2AltGreetXXX - a message is played instead the default voicemail greeting

Then add the following Dialplan applications:

  • Set -> theExt -> ${EXTEN:9} - creates a variable called "theExt" and assigns extensions to it
  • Custom application -> Playback(/var/spool/callweaver/voicemail/${theExt}/1) (add it to the first called number) / Playback(/var/spool/callweaver/voicemail/${theExt}/2) (add it to the second called number) - plays personal recordings
  • Go to voicemail -> ${theExt} -> sends a call to voicemail 


How to use it

A user can forward calls to either "1AltGreetXXX" or 2AltGreetXXX" where "XXX" is an extension number.

Option 1. Add a message to be played before the default voicemail greeting

If you want to have a personal greeting like "Holiday Alert, I will be away until Tuesday July 2nd" that is played before the default greeting, proceed with the following steps:

Step 1. Record a personal greeting

Record a message using the string 84*1*1

where 

  • 84 - Feature code "Personal Record"
  • 1 - the ID number of a recording
  • 1 - the option allowing you to start the recording

Step 2. Set up call forwarding

  • Go to Collaboration -> Settings -> Features
  • Activate "away" status and enable "Call Forward All" option
  • Start typing 1AltGreetXXX, where "XXX" - is your extension number
  • Click Save


Note: if you have Outlook integration that might change your Collaboration user status, add "1AltGreetXXX" to all call statuses (available, DND, away) for Internal and External call types.


Option 2. Add a message to be played instead of the default voicemail greeting

If you want to record a personal greeting that has alternate instructions for callers that completely replaces the default greeting, proceed with the following steps:

Step 1. Record a personal greeting

Record a message using the string 84*1*1

where 

  • 84 - Feature code "Personal Record"
  • 2 - the ID number of a recording
  • 1 - the option allowing you to start the recording

Step 2. Set up call forwarding

  • Go to Collaboration -> Settings -> Features
  • Activate "away" status and enable "Call Forward All" option
  • Start typing 2AltGreetXXX, where "XXX" - is your extension number
  • Click Save