How to configure and use CLASSOUND

What is CLASSOUND?

CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.

CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls. 

Features

• DIDs and FreePhone numbers in 100+ countries

• Outbound calls to 200+ countries

• The only one with OPUS (super HD codec)

• Three POPs in USA, Europe and Asia to shorten your RDP traffic path

• The only one encrypted with TLS and SRTP (SRTP coming soon)

• The only one that doesn’t need any configuration - everything is already set up in your PBX

• SMS capability

• CNAM lookup service (Worldwide Phonebook) for the USA and Canada 

• Instant Virtual Porting

• E911 Compliance

• STIR/SHAKEN Inbound Verification

Requirements

• Only per-user systems with recurrent subscriptions (no lifetime)

• Min. supported WMS version: 6.0X and higher

• Check open ports: CLASSOUND ports

How to order

CLASSOUND activation procedure consists of two steps:

1. Download and fill out the documents for your country

2. Order CLASSOUND in Salesforce Partner Community and attach all the required documents 

Please follow the instruction described here: CLASSOUND Activation Request.

CLASSOUND Terms of license 

All services related to the same PBX have the same terms and expiration date.

E.g. if you have a PBX with yearly licenses, same terms are applied to CLASSOUND and/ or HWaaS ordered for this PBX. If you have a PBX with monthly licenses, same terms are applied to CLASSOUND and/ or HWaaS ordered for this PBX. This means, for example, you cannot have a monthly service (such as CLASSOUND or HWaaS) applied to a PBX which has yearly licenses.

Example: you activate a PBX with yearly licenses in May 2020: expiration will be in May 2021. You order CLASSOUND for that PBX in August 2020. In this case, CLASSOUND will expire the same date as the PBX: May 2021, and the cost will be prorated to the effective period (August 2020 - May 2021). The same rules apply to monthly and 5 year services. This means, the expiration date is always the same for the PBX and the services connected to that PBX.

Where to check the pricelist

Follow the steps:

1. Go to Salesforce Partner Community

2. Navigate to Pricing at the bottom of the page and click Price Book:

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3. On the screen that pops up, choose the Product -> CLASSOUND and Price Book Type (Gold/ Silver/ Reseller) and click Next:

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4. Look for the necessary option in the Search field. Or, if you want to download the entire list, choose the option Export to xlsx or Export to csv:

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In the document generated in Salesforce Partner Community you find your price list covering monthly flat fees, DIDs, FreePhones and CallTermination for each of the covered countries.

Pricelist Guidelines

Below you will find the guidelines that explain how the price list work and how you can explain it to your customer. Let’s go through it and learn how the pricing works. 

• Monthly Flat Fee

The Monthly Flat Fee changes according to the size of your customer’s business and always includes 3000 minutes per user to countries listed under Call Termination Area 1. Once the 3000 minutes are used, a per-minute fee will be charged in accordance with the appropriate Areas table.

• The Monthly Flat Fee is a fixed cost that must be applied at any level and to any kind of contract

For example: “CLASSOUND-FLAT-1m,” the plan with the description “Flat CLASSOUND 3000 min per user for 1 month (Users 1-5),” is dedicated to businesses with up to 5 users. This means that a customer with 4 users will pay the listed price multiplied by 4 and will get 12000 minutes of calls to countries listed under Call Termination Area 1.  

CLASSOUND allows your customer to make outbound calls even without porting DIDs.

In this case, once the 3000-minute package included with the Monthly Flat Fee is exhausted, customers will be charged for calls in accordance with the Call Termination price list and the applicable Areas section. 

Pricelist FAQ