How to configure and use CLASSOUND

What is CLASSOUND?

CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.

CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls. 

Features

• DIDs and FreePhone numbers in 100+ countries
• Outbound calls to 200+ countries
• The only one with OPUS (super HD codec)
• Three POPs in USA, Europe and Asia to shorten your RDP traffic path
• The only one encrypted with TLS and SRTP (SRTP coming soon)
• The only one that doesn’t need any configuration - everything is already set up in your PBX
• SMS capability
• CNAM lookup service (Worldwide Phonebook) for the USA and Canada 
• Instant Virtual Porting
• E911 Compliance
• STIR/SHAKEN Inbound Verification

Requirements

• Only per-user systems with recurrent subscriptions (no lifetime)
• Min. supported WMS version: 5.0X

• Check open ports: CLASSOUND ports

  Limitation: max call duration via CLASSOUND is four hours.

How to order

CLASSOUND activation procedure consists of two steps:

1. Download and fill out the documents for your country
2. Order CLASSOUND in Salesforce Partner Community and attach all the required documents to a Customer Care ticket

Please follow the instruction described here: CLASSOUND Activation Request.

CLASSOUND Terms of license 

All services related to the same PBX have the same terms and expiration date.

E.g. if you have a PBX with yearly licenses, same terms are applied to CLASSOUND and/ or HWaaS ordered for this PBX. If you have a PBX with monthly licenses, same terms are applied to CLASSOUND and/ or HWaaS ordered for this PBX. This means, for example, you cannot have a monthly service (such as CLASSOUND or HWaaS) applied to a PBX which has yearly licenses.

Example: you activate a PBX with yearly licenses in May 2020: expiration will be in May 2021. You order CLASSOUND for that PBX in August 2020. In this case, CLASSOUND will expire the same date as the PBX: May 2021, and the cost will be prorated to the effective period (August 2020 - May 2021). The same rules apply to monthly and 5 year services. This means, the expiration date is always the same for the PBX and the services connected to that PBX.

Where to check the pricelist

Follow the steps:

1. Go to Salesforce Partner Community
2. Navigate to Pricing at the bottom of the page and click Price Book:
   
   
   
3. On the screen that pops up, choose the Product -> CLASSOUND and Price Book Type (Gold/ Silver/ Reseller) and click Next:
   
   
   
4. Look for the necessary option in the Search field. Or, if you want to download the entire list, choose the option Export to xlsx or Export to csv: