How to configure and use CLASSOUND

What is CLASSOUND?

CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.

CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls. 

CLASSOUND is available in two tiers:

1. CLASSOUND Core: included by default in all UC subscription plans (Essential, Business, and Premium). It provides the built-in CLASSOUND connectivity package for standard calling and messaging needs.

2. CLASSOUND Pro: paid upgrade for customers who need a larger international calling bundle and advanced messaging capabilities.

For a detailed comparison and setup information, see CLASSOUND Core and Pro Guide.

Features

• DIDs and FreePhone numbers in 100+ countries

• Outbound calls to 200+ countries

• The only one with OPUS (super HD codec)

• Three POPs in USA, Europe and Asia to shorten your RDP traffic path

• The only one encrypted with TLS and SRTP (SRTP coming soon)

• The only one that doesn’t need any configuration - everything is already set up in your PBX

• SMS capability

• CNAM lookup service (Worldwide Phonebook) for the USA and Germany

• Extended CNAM

• Instant Virtual Porting

• E911 Compliance

• STIR/SHAKEN Inbound Verification

Requirements

• Only per-user systems with recurrent subscriptions (no lifetime)

• Min. supported WMS version: 6.0X and higher

• Check open ports: CLASSOUND ports

How to order

CLASSOUND activation procedure consists of two steps:

1. Download and fill out the documents for your country

2. Order CLASSOUND in Salesforce Partner Community and attach all the required documents 

Please follow the instruction described here: CLASSOUND Activation Request.

CLASSOUND Terms of license 

All services related to the same PBX have the same terms and expiration date.

E.g. if you have a PBX with yearly licenses, same terms are applied to CLASSOUND and/ or HWaaS ordered for this PBX. If you have a PBX with monthly licenses, same terms are applied to CLASSOUND and/ or HWaaS ordered for this PBX. This means, for example, you cannot have a monthly service (such as CLASSOUND or HWaaS) applied to a PBX which has yearly licenses.

Example: you activate a PBX with yearly licenses in May 2025: expiration will be in May 2026. You order CLASSOUND for that PBX in August 2025. In this case, CLASSOUND will expire the same date as the PBX: May 2026, and the cost will be prorated to the effective period (August 2025 - May 2026). The same rules apply to monthly and 5 year services. This means, the expiration date is always the same for the PBX and the services connected to that PBX.

Where to check the price list

Follow the steps:

1. Go to Salesforce Partner Community

2. Navigate to Pricing at the bottom of the page and click Price Book:

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3. In the window that opens, select Opex as the Product Type, choose the required Price List Type (Gold, Silver, or Reseller), and click Next:

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To check DID pricing, select DID & Call Termination:

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4. Search for the required option in the Search field. To download the full list, select Export to xlsx, Export to csv, or Export to pdf:

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Salesforce Partner Community provides two CLASSOUND price lists. The Opex price list includes the Monthly Flat Fee. To check price-per-minute rates, DID pricing, FreePhone numbers, and Call Termination coverage for each supported country, use the DID & Call Termination price list.

Price list Guidelines

Use the following guidelines to understand how the price list works and to explain the pricing structure clearly to your customers.

• Monthly Flat Fee

The Monthly Flat Fee depends on the customer’s business size and the selected CLASSOUND tier. CLASSOUND Core is included by default with all UC subscription plans and provides the standard built-in connectivity package. CLASSOUND Pro is a paid upgrade that includes the larger international calling bundle: 5000 minutes per user to countries listed under Call Termination Area 1. After the included minutes are used, calls are charged per minute according to the applicable Call Termination Area in the price list.

• The Monthly Flat Fee is a fixed cost that must be applied at any level and to any kind of contract

For example, the CLASSOUND-FLAT-1m plan (Flat CLASSOUND 5000 min / 200 SMS Call Termination Area 1 per user) provides each user with 5000 minutes for calls to countries in Call Termination Area 1. A customer with 4 users pays the listed per-user price multiplied by 4 and receives a total of 20000 included minutes. After the included minutes are used, additional calls are charged according to the applicable Call Termination Area rates in the price list.