How to send and receive SMS/ MMS via CLASSOUND

This document describes how to exchange SMS messages using CLASSOUND service.

Created: August 2020

Updated: November 2024

Permalink: https://wildix.atlassian.net/wiki/x/2Q-OAQ

Introduction

The feature allows exchanging SMS messages with external users via CLASSOUND service. PBX users can initiate communication directly from Collaboration / x-bees and also use their mobile apps for further SMS exchange. For this purpose, you need to have activated CLASSOUND DID on your PBX and assign it as Office number for those PBX users / SMS number for Call Group in case of x-bees who need exchanging SMS messages with their customers. External users can send messages to a company number published on a website. x-bees users can also send MMS messages (available for US / Canadian DIDs only).

Note: By default, Wildix provides a package of 200 SMS per each user per month. Once the package is used, a fee will be charged for each sent SMS. The same fee as for calls is applied (CallTerminationArea_1). You can check the fee in Salesforce Partner Community -> Pricing -> Price Book -> choose Product Type CLASSOUND.

Note:

For some countries, it is necessary to register your sender ID. As a local regulator, it can block SMS sender IDs that are not registered. The list of countries is listed here <