CLASSOUND EU (E112 ES) Emergency Services Compliance

The Document describes CLASSOUND Regulations regarding E112 Emergency Services or other local emergency numbers and provides the requirements to comply with the Regulations.

Created: January 2023


E112 Emergency Services Regulations

E112 is a location-enhanced version of the 112 emergency service operating in nearly all EU countries, allowing responders to quickly and accurately locate people in distress.

Recently The European Commission has published a delegated regulation supplementing the European Electronic Communications Code (directive 2018/1972) that aims to ensure that 112 emergency calls are effective as regards:

  • information on caller location
  • access for disabled people
  • directing communications to the most appropriate Public Safety Answering Point (PSAP)

In order to comply with the Regulations, take the following steps:

Step 1. Provide geolocation data per each DID to Wildix

Limits of liability: 

  • Customer is liable for providing geolocation data
  • If the geolocation data is not provided, it will be impossible to call emergency services
  • Open a customer care ticket via WMP: select the topic "CLASSOUND" - "General question", subject "E112 compliance" (check How to open a customer care ticket for detailed description)

  • Within the request, provide the following information:
CountryRequired Information
All EU countries
  • DIDs

  • Country

  • Locality/ Municipality

  • City

  • Street

  • Building Number

  • Postal Code

  • Company Name

  • Company Registration ID

  • Company VAT

Additionally for Italy
  • First Name

  • Last Name

  • Email Address
  • Date of Birth

  • Place of Birth

  • Personal Tax code (16 characters long one; not a company code)

  • Nationality

  • Type of ID (for example, Passport or National ID)

  • ID Number

  • ID Issuing Authority

  • ID Issuing Date

Step 2. Set Country Code

Make sure that Country Code is set up in WMS Settings -> PBX -> Language & region or user's office number has the country's corresponding prefix