Monitor Wildix PBX using Zabbix

Step 1. Setup of zabbix-agent

1. Access PBX via SSH as root:

• Go to WMS and select Terminal from the top secondary menu 

  Note: Terminal is available only for admin users.

• Access PBX via SSH as a root 

  su
  wildix (Password line)
  !1

2. Create a file:

• Use the command: 

  nano-tiny /etc/zabbix/zabbix_agentd.d/my.conf

• Enter two lines: 

  StartAgents=3
  Server=192.168.0.1

where 192.168.0.1 is the IP address of your server

3. Restart zabbix-agent:

Use the command: 

• On systems with WMS 6 version:

  systemctl restart zabbix-agent.service

• On systems with WMS 5 version:

  /etc/init.d/zabbix-agent restart

Step 2. Setup of zabbix-server

1. Download the template file from https://files.wildix.com/images/zabbix-templates/wildix.xml 

2. Access Zabbix -> Configuration -> Templates

3. Click Choose File to upload the template file that you have saved on your PC, then click Import
   

   
   

   

4. Go to Configuration -> Hosts
5. Click Create host and fill in:
   
   • Host name
   • Groups: select group(s) from “Other groups” section and move the selected group(s) to “In groups” section
   • Agent interfaces: enter IP address or DNS name of your Wildix PBX (depending on what you selected, choose Connect to IP or DNS

6. Click Add

   
   
   
7. Go to Configuration -> Templates, 
8. Click Group and select “Wildix Templates” from the list

9. Tick off “Template Wildix-PBX” and click Select

   
   
   
10. Go to Configuration -> Hosts and find your Host on the list by its Host name

Status: “Enabled” (green)

ZBX: green (it might take some time for ZBX icon to turn green)

Ports used by Zabbix

• 8099 TCP for IP 52.18.154.170 
• 10050 TCP for local Zabbix

To check it, use the command: 

/etc/zabbix/zabbix_agentd.conf 

Monitoring tools

1. Go to Monitoring -> Graphs
2. Select your Host in the upper right section
3. Select the Graph from the list of available graphs:

• • Callweaver Restart
  • Collaboration Users
  • CPU jumps
  • CPU load
  • CPU utilization
  • Disc space usage*
  • Memory usage
  • Network traffic*
  • PBX temperature cpu
  • PBX temperature mb
  • PBX users
  • Phone calls
  • SIP Proxy Restarts

*these sensors become available after some time (it is necessary to update the web page)

Monitoring problems

• Go to Monitoring -> Problems. Here you can see what issues you currently have with PBX. Issues are those triggers that are in the “Problem” column. When a trigger is detected, a new problem notification appears in the list. Refer to this chapter to see what each column means
• Find your Host in the list of all current problems. You can use Filter to find it:

• Click on the Time to open problem details:
  

• Details about the problem (Event details), its source, acknowledgements, actions taken (messages, remote commands) and previous similar problems are displayed:

Columns' description