Monitor Wildix PBX using Zabbix

Step 1. Setup of zabbix-agent

1. Access PBX via SSH as root:

• Go to WMS and select Terminal from the top secondary menu 

• Access PBX via SSH as a root 

  su wildix (Password line) !1

2. Create a file:

• Use the command: 

  nano-tiny /etc/zabbix/zabbix_agentd.d/my.conf

• Enter two lines: 

  StartAgents=3 Server=192.168.0.1

where 192.168.0.1 is the IP address of your server

3. Restart zabbix-agent:

Use the command: 

Step 2. Setup of zabbix-server

1. Download the template file from https://files.wildix.com/images/zabbix-templates/wildix.xml 

2. Access Zabbix -> Configuration -> Templates

3. Click Choose File to upload the template file that you have saved on your PC, then click Import

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4. Go to Configuration -> Hosts

5. Click Create host and fill in:

   • Host name

   • Groups: select group(s) from “Other groups” section and move the selected group(s) to “In groups” section

   • Agent interfaces: enter IP address or DNS name of your Wildix PBX (depending on what you selected, choose Connect to IP or DNS

6. Click Add

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7. Go to Configuration -> Templates, 

8. Click Group and select “Wildix Templates” from the list

9. Tick off “Template Wildix-PBX” and click Select

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10. Go to Configuration -> Hosts and find your Host on the list by its Host name

Status: “Enabled” (green)

ZBX: green (it might take some time for ZBX icon to turn green)

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Ports used by Zabbix

• 8099 TCP for IP 52.18.154.170 

• 10050 TCP for local Zabbix

To check it, use the command: 

Monitoring tools

1. Go to Monitoring -> Graphs

2. Select your Host in the upper right section

3. Select the Graph from the list of available graphs:

• Callweaver Restart

• Collaboration Users

• CPU jumps

• CPU load

• CPU utilization

• Disc space usage*

• Memory usage

• Network traffic*

• PBX temperature cpu

• PBX temperature mb

• PBX users

• Phone calls

• SIP Proxy Restarts

*these sensors become available after some time (it is necessary to update the web page)

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Monitoring problems

• Go to Monitoring -> Problems. Here you can see what issues you currently have with PBX. Issues are those triggers that are in the “Problem” column. When a trigger is detected, a new problem notification appears in the list. Refer to this chapter to see what each column means

• Find your Host in the list of all current problems. You can use Filter to find it:

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• Click on the Time to open problem details:

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• Details about the problem (Event details), its source, acknowledgements, actions taken (messages, remote commands) and previous similar problems are displayed:

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