Range of MAC addresses of PBXs which might have USB issue: 9C7514206XXX – 9C7514207XXX.
Permalink: https://wildix.atlassian.net/wiki/x/shvOAQ
Problem
Before proceeding, check if you need to do this operation:
Connect via SSH and run the command:
dmesg | egrep –color usb
Check the output. If you see any of the errors listed below, you have the issue with your USB key:
usb 1-1: new high speed USB device using ehci_hcd and address 2
usb 1-1: device not accepting address 2, error -110
usb 1-1: new high speed USB device using ehci_hcd and address 3
usb 1-1: device not accepting address 3, error -110
usb 1-1: new high speed USB device using ehci_hcd and address 4
usb 1-1: device not accepting address 4, error -110
usb 1-1: new high speed USB device using ehci_hcd and address 5
usb 1-1: device not accepting address 5, error -110
hub 1-0:1.0: unable to enumerate USB device on port 1
Solution
Instruction 1
Follow the steps below to fix the USB issue:
Connect a USB keyboard to PBX
Reboot or power off/power on the PBX
Once you hear a short beep – press Del key multiple times for about 5 seconds. Now type the following keys on the keyboard to change the needed BIOS parameter:
Press Enter
Press Arrow Up
Press Enter
Press F10
Press Enter
PBX reboots. Now the USB key should be detected correctly
Make sure the operation was successful:
Log in to PBX via SSH and run again:
dmesg | egrep –color usb
In the bottom of the output you should see something like (example with Wildix USB key):
usb 1-4: Product: SLC Storage 2GB
usb 1-4: Manufacturer: WILDIX
usb 1-4: SerialNumber: 01234A56B78C9012
Instruction 2
In case if you not sure that you have correctly followed steps:
Press Esc
Press Enter
PBX reboots discarding any changes you have done
Return to the Instruction 1 step 3