How to update Firmware of WHS with USB connector 2017

Owned by Ksenia Babych
Last updated: Aug 23, 2022 by Tatiana Bieliakova
3 min read

This technical note explains how to update Wildix headset WHS with USB connector 2017.

Permalink: https://wildix.atlassian.net/wiki/x/uxvOAQ

Updated: October 2021

WHS with USB connector 2017

If USB connector for your WHS looks like this one, this means you can follow these instructions to update the Firmware:

 

To understand whether or not you need to update the firmware, and to which version, please see the How to update Firmware of WHS with USB connector 2017#Changelog.

Changelog

Version with increased audio output for noisy environments

Disclaimer:

Uploading this FW will increase volumes above the EU regulation of 80 dBM as documented here:

http://ec.europa.eu/health/scientific_committees/opinions_layman/en/hearing-loss-personal-music-player-mp3/l-2/3-hearing-protection-limits.htm#0

Changelog: 

  • Increased audio level on Speaker

How to update FW to this version?

To update the Headset integration and the Firmware of the USB connector of your WHS 2017 to the latest version, proceed as follows:

Step 1. Make sure Headset Integration and Integration Service are updated to the latest version

  • Go to Collaboration Settings → Extension and make sure Integration Service and Headset Integration are updated to the latest version (if not, update them)

  • Headset integration is removed on Windows, all its functionality is merged into WIService starting from v 3.2.2.
  • On macOS, Headset integration is also removed, all its functionality is merged into WIService starting from v 3.2.17.


Step 2. Update Firmware 

For Windows PC: download the ZIP archive from this folder – LINK:

  1. Unarchive the folder

  2. Launch UpgradeFirmware.exe

  3. Connect the WHS headset to PC using USB cord

  4. Click Browse

  5. Select Firmware Patch File (*.ptc) 

  6. Select "CNXT_LYNC_Patch_1B-00-01_Rev_0101_NVM-CATP_dp_00.02.00.01.ptc"

  7. Click Upgrade

    IMPORTANT: do not power off the PC, do not disconnect the device and do not close the program during the update procedure!!! 

  8. Wait till the firmware upgrade is finished

  9. Disconnect the USB connector and connect it again to see the change

To roll back the changes, repeat the procedure but on step 5 select Full Firmware File (*.ptf) and select "new.ptf"

Version for correct behavior of call control and LED on WHS with USB 2017 

This version resolves the following issues:

  • Call control does not work correctly on new WHS via USB connector 
    • Correct behavior: press call button once to answer a call / to hang up; press Volume control buttons to adjust volume; press Mute button once to mute / unmute
  • LEDs do not work correctly 
    • Correct behavior: call button LED turns on during a call / ringing; mute LED turns on when the other party is muted.

How to update FW to this version? 

Proceed as follows:

Step 1. Make sure Headset Integration and Integration Service are updated to the latest version

  • Go to Collaboration Settings -> Extensions and make sure Integration service is updated to the latest version (if not, update it).

  • Headset integration is removed on Windows, all its functionality is merged into WIService starting from v 3.2.2
  • On macOS, Headset integration is also removed, all its functionality is merged into WIService starting from v 3.2.17

Step 2. Update Firmware 

On Windows PC: download the ZIP archive from this folder – LINK

  1. Unarchive the folder
  2. Launch UpgradeFirmware.exe
  3. Click Browse
  4. Select Full Firmware File (*.ptf) 

  5. Select Wildix WHS.ptf

  6. Connect the WHS headset to PC using USB cord

  7. Click Upgrade

    IMPORTANT: do not power off the PC, do not disconnect the device and do not close the program during the update procedure!!! 

  8. Wait till the firmware upgrade is finished
  9. Disconnect the USB connector and connect it again to see the change