Debugging of Wildix Integration Service and related components

Owned by Ksenia Babych
Last updated: Feb 17, 2023 by Tatiana Bieliakova
3 min read

This Article explains how to debug Wildix Integration Service and related components.

Updated: January 2023

Permalink: https://wildix.atlassian.net/wiki/x/RRzOAQ

Review of versions 

All integrations/ components can be installed from Collaboration - > Settings - > Extensions:

If an integration/ a component is not yet installed, click INSTALL to download a package and launch the installation.

If a new version is available, click UPDATE  to get the latest one. INSTALLED indicates that the latest version is installed.

For more information on WIService installation and update process, check out the guide What is WIService: Installation

How to collect WIService logs on macOS

  • Open "Go to Folder" window by pressing Shift+Cmd+G
  • Insert the path of the folder: ~/Library/Application Support/com.wildix.wiservice 
  • Сlick Go

Or

  • Go to macOS status menu
  • Click on Wildix Integration Service icon 
  • Select About and click Send Feedback

  • Enter description of the bug you've encountered and click Send Feedback

Note: The checkbox Send logs is ticked off by default. Make sure not to disable it.


Note: Starting from v 3.2.17, WIService logs include Headset integration logs. 

Starting from v 3.4.1, WIService also includes Screen sharing logs.

How to collect logs from Wildix integrations - Windows

Collect WIService logs

  • Open Windows Explorer (File Explorer)
  • Insert the path of the folder: %APPDATA%\Wildix\WIService

To view logs, open wislog.txt file.

Or

  • Go to Windows Quick Launch toolbar
  • Click on Wildix Integration service icon
  • Select About and click Logs 

  • Enter description of the bug you've encountered, provide contact email, and click Send Feedback

Note: The checkbox Send logs is ticked off by default. Make sure not to disable it.


Note: Starting from WIService v 3.2.2, logs also include Headset integration data.

Starting from v 3.4.1, WIService also includes Screen sharing logs.

Collect Outlook Integration logs

  • Open Windows Explorer (File Explorer)
  • Insert the path of the folder: %APPDATA%\Wildix\OutlookIntegration

Or

  • Go to Outlook Calendar -> Wildix
  • Select About and click Logs 

To view logs, open log.txt file.

Restart WIService - MacOS

To restart Wildix Integration Service, run the following commands:

launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
su -l wildix -c '/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist'

Uninstall WIService - MacOS


Note: Starting from WIService v. 3.10.5, it is possible to delete WIService on Mac the same way as other apps (e.g. by moving Wildix Integration Service app to Bin from Launchpad/ Library/ Applications folder) 

To delete Wildix Integration Service, run the following commands:

sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist > /dev/null 2>&1
sudo launchctl unload /Library/LaunchDaemons/com.wildix.wiservice-autoUpdate.plist > /dev/null 2>&1
/bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist > /dev/null 2>&1
/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist > /dev/null 2>&1
sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist > /dev/null 2>&1
sudo rm /Library/LaunchDaemons/com.wildix.wiservice-autoUpdate.plist > /dev/null 2>&1
sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist > /dev/null 2>&1
sudo rm /Library/LaunchAgents/com.wildix.WIService.plist > /dev/null 2>&1
sudo rm -r /Library/Services/WIService > /dev/null 2>&1

Silent Uninstall (only for .msi packages) - Windows

Run the following command through the Command Line: 

for /f "usebackq skip=1 tokens=*" %i in (`wmic product where "Name like 'Wildix Integration Service'" get IdentifyingNumber ^| findstr /r /v "^$"`) do @cmd /c "msiexec /uninstall %i /qn"

List of possible product id:

  • {54F01ADF-1AF3-421E-A848-38FD7AC2C3D5} — Integration Service 
  • {DB00FEA0-20BF-4BEE-9EEE-8C6D7C19462A} — Screen Sharing component
  • {254F78D9-6A62-4C32-BC02-864D49A373A5} — Outlook Integration
  • {F9355602-990F-4244-9B43-E462EFD6A6DD} — Headset Integration
  • {DFC64212-94A2-489A-864D-16B57B566884} — Fax Printer