In case you hare having a problem with Collaboration / Wizyconf Videoconference, collect the logs before opening a ticket to tech support.
Follow the steps to collect debug and attach it to your support ticket:
Open Developer Console of Chrome (without refreshing the browser page!): click on three dots in the upper right corner of the browser page, select More Tools → Developer Tools
Go to the tab Console
Right click and select Save as
The log is saved (by default, to the Downloads folder)
Open a ticket to Wildix support, describe the problem, include WMS version and attach the log file
Problem with Web Push notifications
Web Push notifications can be enabled in Chrome browser in Collaboration Settings → Personal. If enabled, user can receive incoming calls / chats even in case Collaboration tab is closed (but Chrome is running).
In case Web push is enabled in Collaboration Settings, but web push is not working, check the following:
user should not be logged out from Collaboration
Chrome must be running and not in Incognito mode
check subscription to Web push notifications (the following command checks subscription to iOS/Android and Web push notifications, you should be able to see all the subscriptions after launching the command:
Access via SSH as root and launch the following command: