How to reset voicemail messages for a deleted user

The Article explains the way of resetting voicemail messages left via Feature Code "Voicemail" 81 for a deleted user.

Created: November 2020

Permalink: https://wildix.atlassian.net/wiki/x/kRXOAQ

Problem

After deleting a user, voicemail messages left via Feature Code "Voicemail" 81 are still present for a newly created user with the same extension. 

Solution

You can delete voicemail messages via Terminal:

  1. Access your PBX as a root
  2. Run the command:

    rm -rf /mnt/cticonnect/<ext.number>

Warning: Be careful while running the command as any inaccuracy in a command path can lead to the system failure.