Phones Accessories Quick Start Guide

WHS – Wildix Headsets

• WHS-MONO (one ear)
• WHS-DUO (two ears)

Third party headsets integrated with Wildix phones: Wildix Compatible Headsets - Jabra, Plantronics, EPOS Sennheiser, JPL, Axtel, Orosound.

WHS-MONO / WHS-DUO

Packing list:

• 1 x headset WHS-MONO/ WHS-DUO
• 1 x  RJ9 cable
• 1 x 3.5 mm cable
• 1 pair x foam ear pads 

Compatibility

• WP4X0 2015/ WP4X0G/ Start pre 2024/ WorkForce pre 2024/ WelcomeConsole pre 2024
• WP600A/ ACG/ Vision/ SuperVision
• WP old series
• W-AIR Basic (EOL)/ W-AIR 100 (EOL)/ W-AIR LifeSaver/ W-AIR LifeSaver-EX/ W-AIR Med/ W-AIR Office
• Compatible with iPhone and Android phones
• Compatible with Apple Mac and Windows PC

Connection

• Use RJ9 cable for WP4X0/ WP4X0G/ Start/ Workforce/ WelcomeConsole and WP old series
• Use 3,5 mm cable for WP600A/ACG, Vision/ SuperVision, W-AIR Basic / W-AIR 100 (EOL)/ W-AIR LifeSaver/ W-AIR LifeSaver-EX / W-AIR Med/ W-AIR Office, iPhone and Android phones, Apple Mac and Windows PC

WelcomeConsole-EXT – Extension module

Packing list

• 1 x Extension module
• 1 x RJ12 cable

Compatibility

• WP490 2015/ WP490G/ WelcomeConsole pre 2024

Features

• WP490EXT 2017: 40 Programmable BLF keys, 4.3” 272*480 COLOR Display
• WP490EXT pre 2017: 20 Programmable BLF keys; 4.3” 272*480 Graphical LCD with Backlight
• Powered by Wildix phone
• Up to 3 Modules Daisy-chain

Port description

• 2 RJ12 ports for data in and out
• AC Power Adapter jack: Input: AC 100-240V; Output: DC 5V/1A

Quick Installation Guide

Connection

Connect the EXT IN port of the extension module to the EXT port of the Wildix phone using RJ12 cable.

To connect another WelcomeConsole-EXT in chain, connect the EXT OUT port of the first extension module to the EXT IN port of the second extension module.

You can connect up to 3 extension modules in chain. In case you connect three modules, it’s necessary to connect the power adapter to the 3rd extension module (available on demand, code: PS-5V2A; also compatible with older version, code: PS-WP4X0G). Also in case you connect two modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module.

Configuration

Configure the BLF keys via Wildix Collaboration Settings -> Function keys.

After having configured 20 Function keys (BLF), proceed as follows:

• Click Exp module to add one or several extension modules (Add several Exp modules in case you have more than one extension modules connected in chain):
  
  

  

• Add Feature Keys to be monitored via the expansion module and move them under the desired section (under Exp module 1 / Exp module 2 / Exp module 3…)
• Click Save

WiFi Dongle 

Packing list

• 1 x WorkForce WiFi Dongle

• 1 x Type-C adapter

Compatibility:

• WorkForce 
• WorkForce 5 (2024)
• WelcomeConsole 5 (2024)

Features

• IEEE802.11b/g/n/a/ac Wireless standard
• WPA-PSK/WPA2-PSK; WPA/WPA2 Encryption
• 2.4GHz and 5GHz Dual band frequencies
• Wireless speed up to 600 Mbps

Quick Start Guide

WiFi Dongle Connection

1. Connect WorkForce WiFi Dongle to Type-C adapter

2. Plug the Dongle into WorkForce USB Type-C port

   
   

Network connection

To connect WorkForce to a Wi-Fi network:

• Press Menu soft key on WorkForce
• Go to Network menu and select WLAN option
• Enable Wi-Fi connection: use Navigation keys or press Switch soft key to change Wi-Fi connection status from Disable to Enable; press Save soft key
• Searching for Wi-Fi Networks is in progress. After it is completed, there is a list of all available networks
• Select a Wi-Fi network from the list and press Connect soft key
• Enter password and press Save soft key
• WorkForce is now connected to the Wi-Fi network; the LED indicator blinks with fast short blue flashes during data transfer

WPEHS – Wireless Headset Adapter

Packing list

• 1 x EHS Adapter
• 1 x RJ45 cable
• 1 x RJ12 cable
• 1 x RJ9 spiral cord

Compatibility

• Compatible with WP480G/ WP490 2015/ WP490G/ WelcomeConsole
• Compatible with Jabra, Poly (formerly Plantronics) and Sennheiser wireless headsets

Compatible models:

• Jabra: PRO 9450, GN 9350e, GN 9330e, GN 9125
• Poly (formerly Plantronics): Savi 700 Series (710, 720, 730, 740, 745), CS500 Series (510, 520, 530, 540), Voyager Legend CS
• Sennheiser: DW Office (running firmware version 96 or later), SD Office

Features

• Answer and hangup calls remotely
• Powered by Wildix phone

Port description

• 1 x RJ12 port (port 1 on the picture) to connect to Wildix phone
• 1 x RJ45 port (port 2 on the picture) to connect to Jabra headsets

• 1 x 3.5 mm Jack (port 3 on the picture) to connect to Poly (formerly Plantronics) headsets

  
  

  

Connection

Jabra (GN Netcom):

Poly (formerly Plantronics):

Sennheiser:

Firmware Upgrade (WelcomeConsole-EXT and WPEHS)

WelcomeConsole-EXT 

Firmware update is included into provisioning and there is no need to do it manually.

WPEHS

WPEHS firmware upgrade is performed via WP web interface.

Proceed as follows:

• Download the firmware file from the corresponding folder: https://drive.google.com/open?id=0B4EVs-56WfKZOV9NMmlVdmJiQlk (file with *.rom extension)
• Access the WP web interface
• Go to the menu Phone -> Ext Key ->  Ext Upgrade -> choose the firmware file 
• Click Submit
• Click Ok to confirm

After the upgrade is completed, the version is indicated in Firmware Version field: