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Wildix Microservices Changelog

Wildix Microservices Changelog

 

WiIdix Microservices Changelog: new features and improvements for Kite, Wildix Management portal (WMP), Wildix Integration Service(WIService), Screen sharing.

For Kite, WMP: no need to upgrade, the changes are available right away.

For Wildix Integration components (WIService, Screen sharing, Fax Printer, Outlook, TAPI driver): go to Collaboration Settings -> Extensions and click Update to install a new version (for WIService, there is also an auto-update option).

Other changelogs: https://www.wildix.com/new-releases-and-updates/

Link for sharing: https://wildix.atlassian.net/wiki/x/hADOAQ

Abbreviations: 

  • sys = system

  • ca = Cloud Analytics

  • int = integrations 

  • col7 = Collaboration 7

  • wam = Wildix Analytics Manager

  • wps = Wildix Provisioning Service

  • wis = WIService 

  • tra = Transcriptions service 

  • ai+data = AI + Data Boost Bundles

Linux packages Date: 28.11.2025

Improvement

[WMS-24652] - sys: implemented an automated weekly security-update process for Linux packages on Wildix PBX systems

With this update, every Monday at around 18 p.m. all PBXs on rel60/ rel60rc, rel70/ rel70rc automatically receive updates for any original Linux packages that include fixes for high or critical security vulnerabilities.

WIService 3.20.7 Date: 27.11.2025

Fix

[WMS-24714] - dev: fixed an issue where the Jabra Engage 65/75 SE base station didn’t ring when used with Collaboration 7 / Legacy Collaboration, when the headset was on the base station

Documentation: What is WIService 

WIService 3.20.6 Date: 24.11.2025

Improvement

[WMS-24299] - int: added support for the upcoming release of x-bees / Collaboration 7 browser extension for Microsoft Edge

Documentation: What is WIService 

Cloud Analytics (CDR-View 2.0) Date: 21.11.2025

Improvements

[WMS-24476] - ca: added French, Italian, and German localization support for Cloud Analytics (СDR-View 2.0)

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Company API Keys Date: 17.11.2025

Improvements

[WMS-24379] - sys: added Company API Keys authorization support for Voice bots, Cloud Analytics, PBX, Kite and Client Integrations

Documentation: How to Create and Manage Company API Keys

WIService 3.20.5 (Windows) Date: 10.11.2025

Fix

[WMS-24273] - int: fixed an issue in which calendar sync stopped working in Outlook integration

Documentation: What is WIService 

Company Data Storage Date: 31.10.2025

Fix

[WMS-24540] - cds: fixed an issue in which CDS data was not rotated in some rare cases

Documentation: Company Data Storage Flow

Cloud Analytics (CDR-View 2.0) Date: 21.10.2025

Improvement

[WMS-24435] - ca: improved performance of the Tags report in Cloud Analytics (CDR-View 2.0), which helps to avoid the "Error in loading data" issue

Company API Keys Date: 17.10.2025

Improvements

[WMS-24352] - sys: added Company API Keys authorization support for Analytics (history, stream and insights API)  

[WMS-24291] - sys: added email notification for admins about upcoming Company API Key expiration

  • The email is sent every day at 11:00 UTC and includes 1) Company API Keys that expired in the past 24 hours; 2) API Keys that are about to expire within the next 7 days. 

Documentation: How to Create and Manage Company API Keys

WIService 3.20.4 (Windows) Date: 16.10.2025

Fix

[WMS-24235] - int: fixed an issue when using a Yealink BH70 headset connected via Bluetooth through the Yealink BT51 USB dongle, pressing the mute button could disconnect the call instead of muting it in Legacy Collaboration, Collaboration 7 and x-bees on Windows 10 / 11

Also, added support for Yealink WH64 headset and Yealink WDD60 USB DECT Dongle.

Documentation: What is WIService 

Conference, Company API Keys, Cloud Analytics Date: 03.10.2025

Improvements 

[WMS-24258] - sys: added Company API Keys authorization support for x-bees conversations, x-bees users and WMP info services

Documentation: How to Create and Manage Company API Keys

[WMS-24275] - wizy: improved conference stability and performance through better error detection and handling 

[WMS-24374] - ca: improved stability and performance of Cloud Analytics service

Documentation: How to use Cloud Analytics (CDR-View 2.0)

AI + Data Boost Bundles Date: 15.09.2025

Improvement

[WMS-23764] - wms: added visualization of AI (transcriptions and Voice bots) hours usage in WMS

How-to:

  1. Go to WMS -> PBX -> Call and chat history -> AI + Data Boost tab

  2. Under CDS space usage section, find the graph displaying the usage of transcription and Voice bot hours. Hovering the mouse over a bar graph for the selected month, you can view the number of hours used.

Documentation: Company Data Storage Flow 

TAPI driver v 1.4.10 Date: 05.09.2025

Fix

[WMS-23860] - sys: fixed an issue when TAPI driver stopped working in some cases, e.g. after closing and reopening a CRM application multiple times

Note: To ensure maximum stability and performance of the TAPI driver, it is recommended to keep the Remote Access Connection Manager service enabled and running.

Documentation: TAPI driver

Cloud Analytics (CDR-View 2.0) Date: 03.09.2025

Improvement

[WMS-24084] - wam: made UI/ UX improvements in Cloud Analytics (CDR-View 2.0) so that filters irrelevant to the current tab are now hidden

Documentation: How to use Cloud Analytics (CDR-View 2.0)

CLASSOUND Date: 29.08.2025

Improvement

[WMS-24024] - classound: added support for 2-way SMS in Switzerland

Currently, you can order the 2-way SMS DIDs for Switzerland via Customer Care. 

Documentation: How to send and receive SMS/ MMS via CLASSOUND

Transcriptions Date: 19.08.2025

Improvement

[WMS-23755] - tra: added possibility to send audio note transcriptions to internal and external email addresses

For instructions on how to configure the option, check out the guide: How to send audio note transcriptions to internal and external email addresses

AI+Data Boost Bundles Date: 18.08.2025

Improvement

[WMS-23768] - ai+data: introduced AI+Data Boost Bundles improvements:

  • Implemented 10 default hours for Voice agents and transcriptions, replacing the previous per-user allocation. Effective November 1, 2025, if the included hours are exceeded, the system automatically applies the next Bundle and charges it in the next month

  • Enabled email notifications to admins once 90% of hours are used

Documentation: AI+Data Boost Bundles Overview.

Cloud Analytics (CDR-View 2.0) Date: 13.08.2025

Improvement

[WMS-23249] - ca: added Time Bucket filter to adjust how data is grouped in charts and which can also be saved as a view

Fixes

[WMS-23782] - wam: fixed an issue in which a user could belong to multiple organizations at the same time in Cloud Analytics (CDR-View 2.0)

[WMS-23961] - ca: fixed an issue where call reports exported in .csv or .xlsx format from Cloud Analytics (CDR-View 2.0) contained incorrect recording URLs

Documentation: How to use Cloud Analytics (CDR-View 2.0)

WIService 3.20.2 Date: 11.08.2025

Fix

[WMS-23341] - int: fixed an issue when Microsoft Outlook 365 desktop application on Windows could not start when Outlook integration was enabled 

Documentation: What is WIService 

WIService 3.20.1 Date: 30.07.2025

Improvement

[WMS-23543] - col7: released native application for Collaboration 7

  • To download the app, go to Collaboration 7 Settings -> Applications -> click Download in front of the Desktop app option

Documentation: Collaboration 7 Web User Guide

Cloud Analytics (CDR-View 2.0) Date: 08.08.2025

Improvement

[WMS-23698] - ca: improved Cloud Analytics (CDR-View 2.0) performance to avoid an issue when data on Advanced Grid tab was loading slowly in some cases

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Cloud Analytics (CDR-View 2.0) Date: 05.08.2025

Improvement

[WMS-23239] - ca: added possibility to hide some digits in external phone numbers in Cloud Analytics (CDR-View 2.0) via the ACL rule “see full number in CDR-View”

  • By default, full numbers are displayed. In case the ACL permission “see full number in CDR-View” is not allowed, the last three digits in external numbers for outbound and inbound calls are hidden for the user.  

Documentation: ACL rules and Call classes management - Admin Guide

Kite Date: 17.07.2025

Fix

[WMS-19795] - kite: fixed an issue in which an old version of WIService was downloaded when starting screensharing in Kite

Cloud Analytics (CDR-View 2.0) Date: 03.07.2025

Fix

[WMS-23662] - ca: fixed an issue where filters were not applied on the Agents tab in Cloud Analytics (CDR-View 2.0)

WIService 3.19.6 (Windows) Date: 27.06.2025

Fix

[WMS-23363] - col: fixed a rare issue in which Jabra headsets automatically picked up a call on Windows

Cloud Analytics (CDR-View 2.0) Date: 30.05.2025

Improvement

[WMS-23034] - ca: made some fixes and improvements to Cloud Analytics (CDR-View 2.0) reports:

  • resolved an issue with calculations on the Calls Stats, Agents, and Companies tabs that could result in doubling call entries and call duration

  • made UI improvements and added new controls on the Calls Stats, Agents, Companies, and Tags tabs

  • removed the Agents Extended tab, merging its functionality with the Agents tab

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Cloud Analytics (CDR-View 2.0) Date: 26.05.2025

Fix

[WMS-22481] - ca: fixed an issue with exported CDR-View 2.0 reports, in which there was incorrect description of filter settings in the header of a CSV file

WIService 3.19.5 Date: 15.05.2025

Improvement

[WMS-23154] - int: made some performance improvements 

Cloud Analytics (CDR-View 2.0) Date: 23.04.2025

Improvement

[WMS-22916] - ca: added new options for filtering Cloud Analytics (CDR-View 2.0) reports:

  • Display Metric: allows you to select the metric to be calculated, calls or flows, which correspond to entire calls or their individual parts. By default, full calls are counted.
    Note: Applying this filter changes the calculation metric across all visualizations except Data Grid and Advanced Grid reports.

  •  Display Options: allows you to apply filtering and display only the first part of a call / only the last part / or all parts and include only them in all calculations. By default, all parts of the call are calculated and displayed.

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Company Data Storage Date: 14.04.2025

Improvement

[WMS-21729] - cds: updated the default rotation policy, applied for customers ordering CDS starting from April 01, 2025 or applying changes to data rotation settings

Documentation with updated maximum data retention period: Company Data Storage Flow

Wildix Provisioning Service Date: 02.04.2025

Fix

[WMS-22887] - wps: fixed an issue in which user extension number next to the user name in the top left corner on WP 5 phones was not displayed in case there was a failover

Documentation: Wildix VoIP Phones 5 User Guide

Cloud Analytics (CDR-View 2.0), WIService v. 3.19.4 Date: 26.03.2025

Improvements

[WMS-22551] - ca: added a new report “Internal communications” which displays call statistics between internal users  

[WMS-22513] - ca: improved Cloud Analytics (CDR-View 2.0) performance when generating long-term reports 

[XBS-5268] - int: improved WIService performance and stability

Fix

[WMS-21796] - ca: fixed an issue in which Cloud Analytics (CDR-View 2.0) didn’t support DST change

  • Note: Customers need to re-save their custom scheduled reports with the new timezone settings.

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Company Data Storage Date: 18.03.2025

Improvement

[WMS-22241] - cds: implemented data rotation for Cloud Analytics data (visualizations, reports data) according to the Company Data Storage license 

Documentation: Company Data Storage Flow

CLASSOUND Date: 14.03.2025

Improvement

[WMS-22446] - classound: extended the list of countries that support 2-way SMS, by adding Germany and Spain

Also, returned possibility to get 2-way SMS mobile DIDs for Italy.

Note:

  • The mentioned new mobile DIDs support 2-way SMS in x-bees only, without calls. 

  • Currently, you can order 2-way SMS DIDs for the new countries via Customer Care.  

Documentation: How to send and receive SMS/ MMS via CLASSOUND

Cloud Analytics (CDR-View 2.0) Date: 03.03.2025

Fix

[WMS-22694] - ca: fixed a rare issue in which some Cloud Analytics (CDR-View 2.0) reports were unavailable to some users 

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Cloud Analytics (CDR-View 2.0) Date: 20.02.2025

Improvement

[WMS-22395] - ca: added new metrics "Queue Time" and "Hold Time" to the Advanced Grid report in Cloud Analytics (CDR-View 2.0)

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Company Data Storage Date: 07.02.2025

Improvement

[WMS-22405] - cds: updated email notification sent in case CDS storage is fully utilized, informing that data overuse will be charged starting from 01 April 2025

Documentation: Company Data Storage Flow

WMP Date: 06.02.2025

Improvement

[WMS-22303] - sys: stopped support of the outdated TLS v1.0 and TLS v1.1 on WMP

WIService v. 3.19.3 (Windows) Date: 29.01.2025

Fix

[WMS-22251] - int: fixed the following Outlook integration issues:

  • Both personal and shared Outlook calendars appeared as "Calendar," preventing precise selection for sync

  • Viewing colleagues' calendars unintentionally added them as sync sources

Cloud Analytics (CDR-View 2.0) Date: 23.01.2025

Improvement

[WMS-21859] - ca: separated Hold and Queue time metrics from Wait time in Cloud Analytics (CDR-View 2.0)

Hold and Queue time metrics are currently accessible via API https://docs.wildix.com/guides/2024/08/24/cds-ca/ or Webhooks https://docs.wildix.com/docs/analytics/webhooks/#callcompleted. Frontend visualization will be introduced in future updates.

Fix

[WMS-22300] - wam: fixed an issue where users received an "Unauthorized" error in Cloud Analytics (CDR-View 2.0) caused by a cache expiration delay after a failed attempt due to a misconfigured license or incorrect ACL permissions

Company Data Storage, Cloud Analytics (CDR-View 2.0) Date: 17.01.2025

Improvements

[WMS-22038] - cds: updated the logic so that AI Transcriptions are stored in CDS (Company Data Storage)

Added the option AI Transcriptions to the table in WMS -> PBX -> Call and chat history -> CDS tab, where you can set Data retention period.   

Note: Only new transcriptions are uploaded to CDS. 

Documentation: Company Data Storage Flow

[WMS-22044] - ca: Cloud Analytics (CDR-View 2.0) updates and improvements which include such changes:

  • Added a new tab Calls Stats, which includes the total number of Events, total Ring Time, total Wait Time, and total Talk Time. The time bucket can be changed by clicking the Weekly date column header.

  • Updated the “Group By” filter by adding two new options: Hour of Day and Day of Week, which allow to group data by these parameters.

  • Extended the Agents tab with new columns average Ring Time, Wait Time, and Hold Time. 

  • Updated the Home tab by adding six cards with the following call metrics: Total, Completed, Missed, Inbound, Outbound, and Internal, which display call summary for the selected period.

Documentation will be updated soon: How to use Cloud Analytics (CDR-View 2.0)

WIService v. 3.19.2 (Windows) Date: 14.01.2025

Improvement

[WMS-21690] - int: added possibility to enter custom local host address for WIService on Windows 

How-to:

  • During large-scale deployment using .msi on Windows, add the following parameter to the installation command:
    loopbackIp="127.*.*.*"
    Where 127.*.*.* is the IP address.

Documentation: Large-Scale Deployment on Windows, What is WIService 

WIService v. 3.19.1 Date: 07.01.2025

Improvement

[WMS-21921] - int: renewed SSL certificate

Documentation: What is WIService 

Cloud Analytics (CDR-View 2.0) Date: 02.01.2025

Improvements

[WMS-21189] - ca: added the filter “Hour of day” which allows to filter data in Cloud Analytics (CDR-View 2.0) by a specific time frame during a month or an entire period

[WMS-22071] - ca: improved the logic so that it is possible to choose multiple tags when filtering data in Cloud Analytics (CDR-View 2.0) 

Fixes

[WMS-22155] - ca: fixed an issue in which Ring and Talk time of tagged calls was incorrectly calculated on the Tags tab

[WMS-22181] - ca: removed an incorrect link to a Liveboard in an email with scheduled reports

WIService v. 3.18.9 (Windows), Collaboration Date: 20.12.2024

Fix

[WMS-22133] - wis: fixed an issue in which Collaboration native app and x-bees app could not be automatically updated 

[WMS-22005] - sys: fixed an issue with geolocation service which could lead to missing red indicator on the map in Collaboration

CLASSOUND Date: 17.12.2024 

Improvement

[IT-2955] - classound: added statistics for incoming and outgoing WhatsApp messages and MMS to CLASSOUND reports in WMP Dashboard

To check the statistics:

  • Go to WMP -> Dashboard -> CLASSOUND

  • Navigate to the Messages statistics or List of Messages tab to view the data

Documentation: WMP Dashboards

Cloud Analytics (CDR-View 2.0), Webhook Integration Date: 13.12.2024 

Improvement

[WMS-21971] - ca: updated the logic so that the columns From Group and To Group in Cloud Analytics (CDR-View 2.0) represent the ACL Group for internal users and Company Name for external users

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Fix

[WMS-22101] - ca: fixed an issue of incorrect time calculations on the Agents tab for calls with multiple tags 

Salesforce Partner Community Date: 12.12.2024

Improvements

[IT-2856] - sfpc: improved the CDS ordering process on the Salesforce Partner Community

  • The CDS (10 GB) bundle is now automatically selected by default when generating a Quote for a potential customer

  • User can exclude the default bundle if needed by selecting "No extra storage under" Company data storage bundle section

Documentation: Salesforce Partner Community Guide, Company Data Storage Flow

[IT-3075] - sfpc: added possibility to order new mobile DIDs for Austria, Brazil, Colombia, Estonia, Finland, France, Ireland and the Netherlands via Salesforce Partner Community

The new mobile DIDs can be used:

  • For calls, both in Collaboration and x-bees

  • For 2-way SMS in x-bees

Documentation: Salesforce Partner Community Guide

Cloud Analytics Date: 09.12.2024

Improvement

[WMS-20955] - ca: added the display of the number of missed and completed calls to the Pie chart in Cloud Analytics (CDR-View 2.0)

Documentation: How to use Cloud Analytics (CDR-View 2.0)

WIService v. 3.18.7, Collaboration Date: 06.12.2024

Fixes

[WMS-21485] - int: fixed a rare issue in which Outlook integration stopped retrieving user’s calendar  

Documentation: What is WIService, Outlook integration for Microsoft Windows

[WMS-21861] - int: new firmware for DuoLED-BT / MonoLED-BT headsets with some performance and stability improvements which can help to avoid headset freeze issue

New firmware v. 0x5E2F.

Documentation: How to upgrade MonoLED-BT and DuoLED-BT firmware

[WMS-21904] - col: fixed an issue in which some buttons (e.g. Transfer) in Collaboration and Collaboration native app were unresponsive

TAPI driver v 1.4.8, Push server Date: 03.12.2024

Fixes

[WMS-21287] - sys: fixed an issue where the mobile Collaboration app (Android and iOS) failed to ring when minimized or running in the background due to an inactive push notification server

[WMS-21392] - int: fixed an issue where the TAPI driver installation failed due to a missing library component

Cloud Analytics Date: 19.11.2024

Fix

[WMS-21680] - ca: fixed an error when using Number filter in Cloud Analytics (CDR-View 2.0), which occurred if the search started with “+” symbol

Documentation: How to use Cloud Analytics (CDR-View 2.0)

WIService v. 3.18.6, Company Data Storage, Cloud Analytics Date: 15.11.2024

Improvements

[WMS-21395] - wis: improved audio quality in Collaboration in case headset was used

New WIService v. 3.18.6

[WMS-21728] - cds: added possibility to set data retention period for Company Data Storage less than 1 month

How-to:

Enter one of the following supported values in WMS-> PBX -> Call and chat history -> CDS -> Data retention period column:

  • 0.75 month (stands for 3 weeks)

  • 0.5 month (2 weeks)

  • 0.25 month (1 week)

  • 0.1 month (3 days)

Documentation: Company Data Storage Flow

Fix

[WMS-21467] - ca: fixed Authorization failed error in x-bees and Collaboration Analytics, which occurred after some inactivity time (e.g. after device was in sleep mode)

CLASSOUND Date: 08.11.2024

Improvement

  • Extended the list of countries that support sending 2-way SMS via x-bees with France and Austria mobile DIDs

CLASSOUND, Salesforce Partner Community Date: 06.11.2024

Improvement

[IT-1621] - sfpc: added possibility to order CLASSOUND in Salesforce Partner Community via a dedicated CLASSOUND Ordering tab

Documentation: CLASSOUND Activation Request

Cloud Analytics (CDR-View 2.0) Date: 01.11.2024

Fixes

[WMS-20474] - ca: fixed an issue, in which agent extension was not displayed in “From number” column in Cloud Analytics (CDR-View 2.0) when agent called an external number and DTMF was used  (both “From number” and “To number” columns displayed the called number) 

To apply the fix, Send DTMFs Dialplan needs to be updated:

  • Add a Custom application with the following variables in “finish” section, before Custom application: Return():
    CelGenUserEvent(LookUp,${CONNECTEDLINE(name)},,${CONNECTEDLINE(num)},,inc)

Updated Send DTMFs Dialplan template is available in the documentation: How to set up Automatic DTMF Sending

[WMS-21647] - ca: fixed an inconsistency in calculations of missed and completed calls in Agents, Tags and Companies reports

All parts of the call are calculated; Call ID stands for the ID of the whole call.

Cloud Analytics (CDR-View 2.0) Date: 24.10.2024

Improvement

[WMS-21633] - ca: improved Cloud Analytics (CDR-View 2.0) performance

Cloud Analytics (CDR-View 2.0), WIService v. 3.18.5 (macOS) Date: 23.10.2024

Fixes

[WMS-21061] - wis: fixed an issue in which Wildix login item was still present in macOS Settings after WIService was uninstalled 

[WMS-21530] - ca: fixed an issue when it was impossible to download recording in Cloud Analytics (CDR-View 2.0) on Virtual PBX

Cloud Analytics (CDR-View 2.0) Date: 04.10.2024

Improvements

[WMS-20949] - ca: improved the logic so that timezone is automatically set based on user browser settings

  • As long as timezone is set automatically, Timezone option get hidden from the Filters panel. 

  • To manage automatic timezone detection, a dedicated button (Settings icon) was added to the right of the screen. When you click on it, you can disable Automatic timezone detection. If disabled, you can set timezone using the Timezone filter as before. 

[WMS-21430] - ca: made some improvements to Cloud Analytics (CDR-View 2.0):

  • Improved speed and performance

  • Added internal calls display in Agents and Agents Extended reports

  • Added Wait time column to Agents and Agents Extended reports, which reflects time spent e.g. in IVR, on hold

Cloud Analytics (CDR-View 2.0) Date: 20.09.2024

New Feature

[WMS-18979] - ca: added possibility to download Cloud Analytics (CDR-View 2.0) data from CDS

Improvement

[WMS-20300] - ca: added display of multiple recordings of a call in CDR-View 2.0 (Cloud Analytics) report

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Fix

[WMS-21084] - ca: fixed an issue in which it wasn’t possible to filter internal calls by agent

[WMS-21205] - ca: fixed an issue of incorrect Talk Time on the Agents tab when using filters with no agent added as a filter

CLASSOUND Date: 23.08.2024

Improvement

  • Added possibility to request FTP account creation for storing CLASSOUND CDRs by opening Customer Care ticket. |
    For information that needs to be provided with the request, check out the guide CLASSOUND Activation Request (see the section Set up FTP for CLASSOUND CDRs) 

Company Data Storage Date: 23.08.2024

Improvement

[WMS-20879] - cds: improved data rotation logic, so that data rotation cleanup according to the data retention period set is performed on a nightly basis instead of once a month 

Note: In case of changing data retention period, the new settings are applied in 24 hours.

Documentation: Company Data Storage Flow

Cloud Analytics (CDR-View 2.0), WIService v. 3.18.4 (Windows) Date: 22.08.2024

Improvements

[WMS-20346] - ca: added Tags tab to Cloud Analytics (CDR-View 2.0) which displays call statistics (the number of missed and completed calls, ring and talk time) grouped by tags

[WMS-20538] - ca: added possibility to filter CDR-View 2.0 data by an individual tag, rather than by a string of tags (e.g. in cases when multiple tags are added to a call)

Note: Only one tag can be selected as a filter.

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Fix

[WMS-20839] - int: fixed an issue with Outlook integration in which calendar sync and contact search didn’t work correctly in some cases

Documentation: What is WIService, Outlook integration for Microsoft Windows

Company Data Storage Date: 19.08.2024

Improvement

[WMS-20716] - cds: updated the logic so that Cloud analytics calls statistics are stored in CDS (Company Data Storage)

Documentation: Company Data Storage Flow.

Salesforce Partner Community Date: 09.08.2024

Improvements

[IT-159] - int: moved the PBX Configuration process (PBX Model, Region, Name) and Service Licenses to Order Confirmation, to speed up the process 

During Order Confirmation, you can:

  • Validate PBX name

  • Create WMS Network

  • Add different PBX models

  • Enter and validate Master PBX Name and Client PBX Name

[IT-559] - int: added possibility to manage records (create a project, a quote and an order) on behalf of a Reseller

How-to:

  1. Create a Project

  2. On the Project page, fill out the field "Managed by Reseller" choosing the reseller name

When you create a quote for this project, the chosen Reseller's name automatically appears on the quote.

[IT-869] - int: added the Logistics and Open Master Box fees to the process of Order to Stock 

Documentation will be updated soon: Salesforce Partner Community Guide

[IT-988] - int: updated the logic of converting CAPEX into HWaaS and HWaaS devices transfer 

Documentation: How to convert CAPEX into HWaaS via Salesforce Partner Community, How to transfer HWaaS devices to another Customer via Salesforce Partner Community

Cloud Analytics (CDR-View 2.0) Date: 07.08.2024

Fix

[WMS-20563] - ca: fixed an issue where Ring and Wait time were incorrectly set to 0 for all calls in Collaboration Analytics scheduled reports

Salesforce Partner Community Date: 30.07.2024

Improvements

  • Added possibility to specify Preferred Porting Date during the process of ordering CLASSOUND Full Porting 

  • Added new address type "Reseller Address" which can be chosen when submitting HWaaS replacement or cancellation cases

  • Added possibility to submit HWaaS Upgrade requests via Salesforce Partner Community

  • Added possibility to access WMP via Salesforce Partner Community. To log in, click on the WMP button in the top panel. 

Documentation: Salesforce Partner Community Guide, Submit a Case via Salesforce Partner Community