Wildix Microservices Changelog

CLASSOUND Date: 23.08.2024

Improvement

• Added possibility to request FTP account creation for storing CLASSOUND CDRs by opening Customer Care ticket. |
  For information that needs to be provided with the request, check out the guide CLASSOUND Activation Request (see the section Set up FTP for CLASSOUND CDRs) 

Company Data Storage Date: 23.08.2024

Improvement

[WMS-20879] - cds: improved data rotation logic, so that data rotation cleanup according to the data retention period set is performed on a nightly basis instead of once a month 

Note: In case of changing data retention period, the new settings are applied in 24 hours.

Documentation: Company Data Storage Flow

WIService v. 3.18.4 (Windows) Date: 22.08.2024

Fix

[WMS-20839] - int: fixed an issue with Outlook integration in which calendar sync and contact search didn’t work correctly in some cases

Documentation: What is WIService, Outlook integration for Microsoft Windows

Cloud Analytics (CDR-View 2.0) Date: 22.08.2024

Improvement

[WMS-20346] - ca: added Tags tab to Cloud Analytics (CDR-View 2.0) which displays call statistics (the number of missed and completed calls, ring and talk time) grouped by tags

[WMS-20538] - ca: added possibility to filter CDR-View 2.0 data by an individual tag, rather than by a string of tags (e.g. in cases when multiple tags are added to a call)

Note: Only one tag can be selected as a filter.

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

Salesforce Partner Community Date: 09.08.2024

Improvements

[IT-159] - int: moved the PBX Configuration process (PBX Model, Region, Name) and Service Licenses to Order Confirmation, to speed up the process 

During Order Confirmation, you can:

• Validate PBX name
• Create WMS Network
• Add different PBX models
• Enter and validate Master PBX Name and Client PBX Name

[IT-559] - int: added possibility to manage records (create a project, a quote and an order) on behalf of a Reseller

How-to:

1. Create a Project
2. On the Project page, fill out the field "Managed by Reseller" choosing the reseller name

When you create a quote for this project, the chosen Reseller's name automatically appears on the quote.

[IT-869] - int: added the Logistics and Open Master Box fees to the process of Order to Stock 

Documentation will be updated soon: Salesforce Partner Community Guide

[IT-988] - int: updated the logic of converting CAPEX into HWaaS and HWaaS devices transfer 

Documentation: How to convert CAPEX into HWaaS via Salesforce Partner Community, How to transfer HWaaS devices to another Customer via Salesforce Partner Community

Cloud Analytics (CDR-View 2.0) Date: 07.08.2024

Fix

[WMS-20563] - ca: fixed an issue where Ring and Wait time were incorrectly set to 0 for all calls in Collaboration Analytics scheduled reports

Salesforce Partner Community Date: 30.07.2024

Improvements

• Added possibility to specify Preferred Porting Date during the process of ordering CLASSOUND Full Porting 
• Added new address type "Reseller Address" which can be chosen when submitting HWaaS replacement or cancellation cases

• Added possibility to submit HWaaS Upgrade requests via Salesforce Partner Community

• Added possibility to access WMP via Salesforce Partner Community. To log in, click on the WMP button in the top panel. 

Documentation: Salesforce Partner Community Guide, Submit a Case via Salesforce Partner Community

Cloud Analytics (CDR-View 2.0) Date: 25.07.2024

Fixes

[WMS-20201] - ca: fixed an issue in which Cloud Analytics (CDR-View 2.0) scheduled report failed to be sent every 30 minutes in some cases 

[WMS-20539] - ca: fixed an issue in which it wasn’t possible to add other users’ email to a scheduled report 

Cloud Analytics (CDR-View 2.0), Company Data Storage Date: 05.07.2024

Improvement

[WMS-20499] - cds: performed one-time sync of rotation period for Call recordings from PBX -> Call and Chat History -> Settings to PBX -> Call and Chat History -> CDS

In case CDS data retention settings were not yet configured, the settings for recordings were synced from Call and Chat History -> Settings.

Documentation: Company Data Storage Flow

Fix

[WMS-20537] - ca: fixed an issue with permissions in which it wasn’t possible to download reports in Cloud Analytics (CDR-View 2.0)

[WMS-19612] - wda: fixed an issue in which filtering Cloud Analytics (CDR-View 2.0) report by Department didn’t work correctly, displaying agents that didn’t belong to the selected Department

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

WIService v. 3.18.3 Date: 05.07.2024

Fix

[WMS-20319] - int: fixed memory leak  issue after receiving a video call from a doorphone

WIService v. 3.18.2 Date: 28.06.2024

Fix

[WMS-20248] - int: fixed an issue with headset update in which guide screen with instructions to press and hold the Mute and Volume Down buttons was not displayed on version lower than 0x5DE9

Cloud Analytics (CDR-View 2.0) Date: 19.06.2024

Improvement

[WMS-20339] - ca: made some UI/UX improvements:

• Added Home tab, which includes Call Distribution Map, Calls by Status, and Calls by Direction  
• Renamed “Data grid” tab into “Advanced grid” and added a new “Simple grid” tab with less columns compared to the advanced one, and renamed some columns (e.g. “Ring Time” into “Ring”, “From ACL Group” into “From Group”)
• Split the Name filter into two filters: "Agent" and "Client”
• Removed MOS-related column
• Added "Companies" tab with call stats by Companies

Documentation will be updated soon.

Cloud Analytics (CDR-View 2.0) Date: 07.06.2024

Fix

[WMS-20341] - ca: fixed an issue in which Cloud Analytics (CDR-View 2.0) could not be loaded, resulting in a blank page in some cases

Cloud Analytics (CDR-View 2.0) Date: 30.05.2024

Improvement

[WMS-19899] - ca: improved the logic so that the ACL permission can / cannot see call recordings is applied to Cloud Analytics (CDR-View 2.0) in Collaboration 

Fix

[WMS-20210] - col: fixed an issue in which it wasn’t possible to download Cloud Analytics reports in PNG format

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

Company Data Storage Date: 21.05.2024

Improvement

[WMS-19306] - wms: added possibility to configure CDS data rotation settings in WMS -> PBX -> Call and chat history -> CDS tab and added the display of expected number of months the data might be stored in CDS taking into account the current rotation policy and data usage

For details and instructions, check the documentation: Company Data Storage Flow

WIService v. 3.17.10, MonoLED-BT/ DuoLED-BT Firmware v. 0x5DE9 Date: 13.05.2024

Improvement

[WMS-19955] - int: made improvements to DuoLED-BT / MonoLED-BT headsets firmware update process, so that there is no need to press ​and hold Mute and Volume Down buttons to enable the upgrading mode

Starting from v. 0x5DE9, the upgrade is started automatically after connecting the headset to your PC.

Documentation: How to upgrade MonoLED-BT and DuoLED-BT firmware

Wildix Partner Community Date: 03.05.2024

Improvements

• Added possibility to Request assistance (POC, Pre-Sales, Feature Request) via the Project page
  Documentation: Submit a Case via Wildix Partner Community
• Made updates to New Fast Pipeline, New Project and Order Confirmation process
  Documentation: Wildix Partner Community Guide

Cloud Analytics (CDR-View 2.0) Date: 26.04.2024

New Feature

[WMS-18870] - ca: added the Cost column to Cloud Analytics (CDR-View 2.0), which displays cost for external calls  

Note: The feature is supported starting from WMS 6.06.20240425.1.

Notifications Service Date: 29.04.2024

Fix

[WMS-19960] - wms: fixed an issue in which files sent by Wildix mailserver (e.g. faxes, voicemails, call recordings) were corrupt

CLASSOUND Date: 18.04.2024

Improvements 

• Added possibility to request Virtual DIDs via WMP, within the Outbound Calls DID order. A Virtual DID allows to route incoming calls via CLASSOUND.
  How-to: When ordering Outbound Calls DID, tick off the checkbox “Virtual Number to be assigned”.
  Documentation: CLASSOUND Virtual DIDs
  
• Extended the list of countries where CLASSOUND DIDs can be ordered with French Islands (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion).
  To get DIDs, choose the necessary location in the Country list in WMP during your CLASSOUND order.  
  
  

Cloud Analytics (CDR-View 2.0) Date: 15.04.2024

Fixes

[WMS-19008] - wda: fixed an issue in which tags were not displayed correctly in Cloud Analytics (CDR-View 2.0) in some cases

Note: The fix is available starting from WMS Beta 6.06.20240412.1.

[WMS-19797] - wam: fixed an issue in which incorrect ACL permissions were applied to users accessing Cloud Analytics (CDR-View 2.0)

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration, CDR-View in x-bees. 

Cloud Analytics (CDR-View 2.0) Date: 12.04.2024

Fix

[WMS-19615] - ca: fixed an issue with Analytics in Collaboration, in which the links to recordings didn’t work in case of a Hardware PBX with a custom secure port

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration.

Cloud Analytics (CDR-View 2.0) Date: 11.04.2024

Fix

[WMS-18928] - ca: fixed an issue in which scheduled reports in CDR-View2.0 disappeared from the list of scheduled reports after some time

Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.

Cloud Analytics (CDR-View 2.0) Date: 04.04.2024

Fix

[WMS-19402] - sys: fixed an issue in which it was impossible to use Cloud Analytics (CDR-View2.0) in case of a large amount of ACL groups

Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.

Company Data Storage Date: 02.04.2024

Fix

[WMS-19628] - sys: fixed an issue in which after enabling Data Storage the recording file in Collaboration History was downloaded instead of being opened in a new tab

Documentation: Company Data Storage Flow

Cloud Analytics (CDR-View 2.0) Date: 29.03.2024

Improvement

[WMS-18622] - wda: improved the logic of Ring and Wait Time metrics in Cloud Analytics (CDR-View 2.0) to provide more accurate data 

Ring time reflects the time when an agent is being called. In case of a call group, if at least 1 available agent is called, it is considered ring time. If there are no available members in the call group, it is considered wait time. Wait time consists of time spent in IVR, listening to announcements, in queue while no agents are available, and time when the call was put on hold. 

Note: The updated logic is applied starting from WMS Beta 6.06.20240328.1. 

Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.

Cloud Analytics (CDR-View 2.0) Date: 25.03.2024

Fix

[WMS-19011] - ca: fixed an issue in which scheduled reports in CSV format with Rolling date filter displayed incorrect data (the same report was sent every time)

Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.

WIService v. 3.17.8  Date: 22.03.2024

Fix

[WMS-18940] - int: fixed an issue in which after receiving a call and answering via Epos Sennheiser DW headset, there was no audio and it was not possible to hang up a call in some cases 

[WMS-19190] - int: fixed an issue in which a call was answered automatically in case of DuoLED-BT headset and multiple devices connected to the headset

New firmware v. 0x5DD6. To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware

Documentation: What is WIService

Wildix Partner Community Date: 23.02.2024

Improvements

[CRM-1557] - crm: added possibility to rate customer/ tech support service and leave feedback after the case was closed

Documentation: Submit a Case via Wildix Partner Community

[CRM-1580] - crm: added possibility to provide start date for different items during Quote creation

Documentation: Wildix Partner Community Guide

Cloud Analytics (CDR-View 2.0) Date: 22.02.2024

Fix

[WMS-19164] - ca: fixed an issue in which "Error in loading data Query timed on database" message was displayed in scheduled report file instead of the actual data

[WMS-19284] - ca: improved the loading speed of Cloud Analytics (CDR-View 2.0) reports

Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.

WIService v. 3.17.7, MonoLED-BT/ DuoLED-BT Firmware v. 0x5DCB Date: 15.02.2024

Improvement

[WMS-18907] - int: made improvements to noise reduction to avoid the breathing noise issue on MonoLED/ DuoLED-BT headsets

New firmware v. 0x5DCB. To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware

Fix

[WMS-18738] - int: fixed some issues with MonoLED/ DuoLED-BT headset in which 1) after answering the second call, the call was dropped; 2) it was not possible to hang up the first call with Multi-function button

Documentation: What is WIService

WIService v. 3.17.6 (Windows) Date: 06.02.2024

Fix

[WMS-19128] - int: fixed an issue with Outlook integration in which contact name during a call was displayed incorrectly due to Outlook contact lookup overwriting internal extension number

Documentation: What is WIService, Outlook integration for Microsoft Windows

WMP Date: 02.02.2024

Improvement

[WMS-19030] - wmp: added Canada (Calgary) to the list of PBX regions in WMP

WIService v. 3.17.4 (Windows) Date: 01.02.2024

Fixes

[WMS-17813] - int: fixed an issue in which caller name lookup via Outlook Integration stopped working and caller number was displayed instead of the caller name

[WMS-18003 ] - int: fixed an issue in which new draft emails were generated after enabling Outlook integration

Documentation: What is WIService, Outlook integration for Microsoft Windows

Wildix Partner Community Date: 29.01.2024

Improvements

[CRM-1197] - crm: added possibility to manage HWaaS (replace or cancel devices) via Partner Community

Documentation: Submit a Case via Salesforce Partner Community

Cloud Analytics (CDR-View 2.0) Date: 25.01.2024

Fix

[WMS-19022] - ca: fixed an issue in which personalized views were mistakenly shared with multiple organisations and updated the logic so that personalized view cannot be shared 

Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.

Cloud Analytics (CDR-View 2.0) Date: 23.01.2024

Fix

[WMS-18497] - col: added Agents tab to Cloud Analytics CDR-View2.0, which displays data grouped by users including the number of calls, talk time and ring time

Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.

WIService v. 3.17.3 Date: 17.01.2024

Improvement

[WMS-18846] - int: made some security improvements

Documentation: What is WIService 

Wildix Partner Community Date: 16.01.2024

Improvements

• Added display of availability of items in Wildix stock during quote creation and order confirmation
• Added possibility to order CAPEX products to Partner stock, to give possibility to order items anytime and use them with new or existing PBX.
  How-to:
  1. Go to the Order tab and click on the Order to Stock button
  2. Select the desired CAPEX products and click Next
  3. To enter the needed quantity of items, hover the mouse next to the necessary item and click on the Edit button (pencil icon)
  4. Enter the necessary number of items, click Next and confirm your order

Documentation: Wildix Partner Community Guide

WMP Update Date: 09.01.2024

Improvement

[WMS-18628] - wmp: added a new tab to MRR Dashboard in WMP, named Early/ Late Pay, which displays the billing status, as well as the amount of reward for early payments and charges for late payments of invoices

Documentation: WMP Dashboards

WIService v. 3.17.1 Date: 09.01.2024

Improvement

[WMS-18711] - int: renewed SSL certificate

Documentation: What is WIService 

Cloud Analytics (CDR-View 2.0) Date: 05.01.2024

Fix

[WMS-18408] - wda: fixed an issue with Trunk field in CDR-View 2.0 being empty for a transferred part of a call

Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.

CLASSOUND Date: 21.12.2023

Improvements 

• Made Extended CNAM available for Collaboration licenses (US-Essential or higher). To activate it, open a Customer Care ticket.
  Documentation: CLASSOUND Extended CNAM
• Extended the list of countries that support 2-way SMS, by adding Belgium, Denmark, Czech Republic, Italy, Lithuania, Poland, Singapore, Sweden. Currently, you can order 2-way SMS DIDs for the mentioned countries via Customer Care.  
• Added the ability to use Instant Virtual Porting for Outbound Only DIDs, which allows to get a Virtual DID and configure call forwarding from the original DID to the Virtual DID, so that both outbound and inbound calls are performed via CLASSOUND. Unlike Full Porting DIDs, the Virtual DID provided by Instant Virtual Porting for Outbound Only DIDs is not temporary but permanent. 
  To order Virtual DID, open a Customer Care ticket. 
  To read more about Instant Virtual Porting, check guide: CLASSOUND Instant Virtual Porting (IVP)
• Improved the logic of Callback number for E911 calls, so that the Callback number is the number that is making the 911 call.
• Ensured x-bees compliance with E911 requirements.
  Note: The support starts from WMS v. 6.05.20231210
  Documentation: CLASSOUND E911 Compliance

Cloud Analytics (CDR-View 2.0) Date: 12.12.2023

Improvement

[WMS-18687] - applied data retention policy for Cloud Analytics (CDR-View 2.0) according to Storage licenses on a PBX

By default, Cloud Analytics includes the data for 3 months. During this period, all relevant data is retained and available for analysis. If you require the data to be stored for a longer period of time, you need to order additional storage licenses.

See more in documentation: Rotation Policy for Cloud Analytics

Cloud Analytics (CDR-View 2.0) Date: 05.12.2023

Fix

[WMS-17856] - col: fixed an issue in which Analytics tab in Collaboration was not working in case of a Hardware/ Virtual PBX with custom secure port set

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

Cloud Analytics (CDR-View 2.0) Date: 30.11.2023

Fix

[WMS-18283] - sys: fixed an issue in which Data grid report in Collaboration Analytics could not be downloaded in any format and scheduled reports were not sent

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

WMP Update Date: 29.11.2023

Improvement

[WMS-18351] - wmp: added possibility to get Storage license for Hardware/ Virtual PBXs in WMP

In case of WMS Network, after getting the license for a Server PBX, it is automatically applied on every Client PBX (Cloud only). There is a separate charge for each individual Client PBX (e.g. if there are 3 PBXs in WMS Network and 1 storage license is purchased, the charge is applied to each PBX, resulting in a total of 3 charges). Storage licenses are required if you want to increase data storage duration for Cloud Analytics (CDR-View 2.0).

For more information, see the documentation: Rotation Policy for Cloud Analytics

WIService v. 3.16.8 (Windows) Date: 28.11.2023

Improvement

[WMS-18517] - int: fixed an issue in which incorrect error message (“Unsupported PBX version” instead of “Collaboration not connected”) was displayed when creating a conference in Outlook Integration, when Collaboration was not connected

Documentation: What is WIService, Outlook integration for Microsoft Windows

Wildix Partner Community Date: 28.11.2023

Improvements

• Added a new case type - CSS, which allows to escalate your issue to Customer Success Specialist team

Documentation: Wildix Partner Community Guide

• Added possibility for Resellers to submit a case via Partner Community

The submitted case is assigned to Partner’s queue and Partner, if required, can reassign the case to Customer Care / Tech Support team.
For more information, check out the document Wildix Partner Community Guide (see the section Submit a Case > For Resellers)

WIService v. 3.16.7 (Windows) Date: 21.11.2023

Fix

[WMS-18393] -  int: fixed an issue in which it was impossible to create Wildix Conference via Outlook integration in case a custom domain was used for connecting to the PBX

Documentation: What is WIService

Cloud Analytics (CDR-View 2.0) Date: 13.11.2023

Improvements

[WMS-18336] - wda: added possibility to save filter settings, so that when opening the report the next time, the previously saved set of filters is applied. 

How-to: 

1. Apply the necessary filters
2. Click on the button to the left of the filter section at the top and press Save view
3. Enter the name and click Save

The next time you open Analytics, the system automatically opens the report in the saved view. 

The saved filter settings can be shared with other users. Also, you can use the saved views in the reports scheduling. 

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

Wildix Partner Community Date: 10.11.2023

Improvements

• Added possibility to change Order Start Date during order confirmation, as well as choose different start dates for different items. 
• Added possibility to change PBX DNS name during order confirmation.
• On the Order confirmation screen with Billing and Shipping addresses, added the button Copy Billing to Shipping, which allows to use Billing address as Shipping address in just one click. 
• Added translations of x-hoppers proposal in supported languages (previously, only English was available).

Documentation: Wildix Partner Community Guide

Cloud Analytics (CDR-View 2.0) Date: 10.11.2023

Improvements

[WMS-18334] - wda: added the column Service Number which displays a) for an incoming call: the phone number of the trunk a customer called to b) for an outcoming call: the phone number of the trunk via which the outcoming call was made and which is displayed to a customer

Note: Service Number column is available starting from WMS 6.04. 

[WMS-18296] - wda: added the column Wait Time which displays the waiting time (in seconds) in such cases as call put on hold, IVR etc. 

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

WIService v. 3.16.6 (Windows) Date: 03.11.2023

Fix

[WMS-18139] - int: made some security improvements

Documentation: What is WIService

s2s Update Date: 01.11.2023

Improvement 

[WMS-18277] - sys: updated s2s-client-php library used for WMS API requests, for improved performance  

Documentation: WMS 5 API Authentication

Cloud Analytics (CDR-View 2.0) Date: 26.10.2023

Improvement

• Added possibility to filter report data by choosing the necessary filter value right on the report

How-to:

1. Select the item you want to filter data by (e.g. a phone number, internal/ outbound calls, country)
2. Right-click on it and press Filter
3. Have the report filtered  by the selected value

Note: The support starts from WMS 6.04.

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

Cloud Analytics (CDR-View 2.0) Date: 18.10.2023

Fix

[WMS-18115] - wda: fixed an issue in which scheduled reports were not sent when PDF file type was selected

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

WIService v. 3.16.5 (Windows) Date: 12.10.2023

Fix

[WMS-18140] - int: fixed a rare issue in which WIService crashed after user status was changed

Documentation: What is WIService

WIService v. 3.16.4 (Windows) Date: 06.10.2023

Improvement

[WMS-18156] - int: improved performance and stability of Outlook integration 

Documentation: What is WIService, Outlook integration for Microsoft Windows

Cloud Analytics (CDR-View 2.0) Date: 03.10.2023

Improvement

Improved the display of Talk Time on the Data Grid report, so that the data is displayed in the format hh:mm:ss for more convenience. 

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

WIService v. 3.16.3 (Windows) Date: 02.10.2023

Fix

[WMS-17926] - int: fixed an issue in which sync with Outlook integration failed due to increased CPU usage

Documentation: What is WIService, Outlook integration for Microsoft Windows

WIService v. 3.16.2 Date: 27.09.2023

Improvement

[WMS-17971] - int: improved the logic so that logs of Collaboration native app are sent via WIService -> About -> Send Feedback button

Note: The support starts from Collaboration native app v. 2.6.2

Fix

[WMS-17948] - int: fixed an issue in which Settings options were not displayed in Outlook integration

Documentation: What is WIService, Outlook integration for Microsoft Windows

Cloud Analytics (CDR-View 2.0) Date: 21.09.2023

Improvements

[WMS-18078] - wda: added possibility to download call recordings in Cloud Analytics

How-to:

1. Open the Analytics tab in Collaboration 
2. On the report on Data Grid tab, find the column with the sound icon
3. Click on the sound icon next to the relevant call to download the call recording

Current limitations: 

• In case of a WMS Network, you need to be logged in to the PBX, which the recording belongs to. Otherwise, the recording cannot be downloaded.  
• If there were several recordings during a call, only the latest recording is displayed. 

Another improvement: in the PBX field on the Data Grid report, PBX domain name is now displayed, instead of the serial number.

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

WIService v. 3.16.1 Date: 11.09.2023

Improvement

[WMS-17712] - int: moved Outlook integration installation folder to the WIService folder on Windows

Fixes 

[WMS-17938] - int: fixed an issue with Outlook integration on Windows in which installer window continuously appeared for a very short period of time until WIService was stopped

[WMS-17956] - int: made improvements to the WIService icon in tray menu, so that it displays user status from an active Collaboration / x-bees tab 

• Presence on the WIService icon is updated automatically once user presence is changed in Collaboration / x-bees. 
• If Headset integration is enabled, there is also a tooltip with the name of the status (available, away, do not disturb / busy). 

Documentation: What is WIService

CLASSOUND Date: 06.09.2023

Improvement

• Added possibility to activate Extended CLASSOUND CNAM for US DIDs

Documentation and instructions on how to activate it: CLASSOUND Extended CNAM

WIService v. 3.15.11 (Windows) Date: 30.08.2023

Improvement

[WMS-17909] - int: improved the logic of Collaboration native app auto update on Windows, so that old Windows OS like 8.1 or earlier do not get the Collaboration native app version that supports Windows 10 or higher only

Documentation: What is WIService

WIService v. 3.15.10 (Windows) Date: 24.08.2023

Fixes

[WMS-17842] - int: fixed a rare issue in which some antivirus software mistakenly detected WIService as a keylogger

[WMS-17845] - int: fixed an issue of WIService crash after disconnecting a headset on Windows

Documentation: What is WIService

Cloud Analytics (CDR-View 2.0) Date: 11.08.2023

Fix

[WMS-17723] - wda: fixed an issue of missing tags for calls consisting of multiple parts (no tag after the call was transferred)

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration.

WIService v. 3.15.9 (Windows) Date: 10.08.2023

Improvement

[WMS-17705] - int: made some performance and stability improvements during installation and update of WIService on Windows

Documentation: What is WIService

WIService v. 3.15.8 Date: 08.08.2023

Fix

[WMS-17729] - int: fixed an issue in which WIService crashed if EPOS headsets were connected during the screen was locked

Documentation: What is WIService

Cloud Analytics (CDR-View 2.0) Date: 04.08.2023

Fix

• Fixed an issue which could lead to "Liveboard not found" error in Cloud Analytics 

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration.

WIService v. 3.15.6, MonoLED-BT/ DuoLED-BT Firmware v. 0x5a15 Date: 03.08.2023

Fixes

[WMS-17504] - int: fixed an issue of incorrect status display on MonoLED-BT and DuoLED-BT headsets after user left the conference

[WMS-17572] - int: fixed an issue on Windows  in which WIService crashed when user signed in to another Windows session,  with EPOS Sennheiser headset connected

[WMS-17649] - int: fixed an issue in which it wasn’t possible to pick up a second incoming call with multi-function button on MonoLED-BT/ DuoLED-BT headsets with firmware ​​0x59EE, if the headset was connected to WorkForce

Note:

• The support starts from MonoLED-BT/ DuoLED-BT Firmware v. 0x5a15.
  To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware

Documentation: What is WIService

Cloud Analytics (CDR-View 2.0) Date: 02.08.2023

Improvement

• Made improvements to the Date filter, by extending the list of filtering options you can choose from. Previously, you could select the required period using on/ before/ between values only. Now, there is more flexibility with the new options added: yesterday, today, this/ last week/ month, etc. There are now two tabs on the Date filter screen: Fixed (with some of the values that were already available) and Rolling (includes the values introduced in the current release).

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration

WIService v. 3.15.4 Date: 31.07.2023

Fix

[WMS-17683] - int: fixed an issue of Datto Autotask integration not connecting because *.wildixin.com could not be allowed in WIService

Documentation: What is WIService, How to set up Wildix integration with Datto Autotask

Cloud Analytics (CDR-View 2.0) Date: 28.07.2023

Improvements and Fixes

• Improved the performance, reduced query time
• Added a new report "Calls Distribution Map" showing geographical data
• Fixed an issue that led to a broken Analytics environment rollout (Liveboard not found: CDRView 2.0)
  • known issue for first-time login: you might encounter the "Liveboard not found: CDRView 2.0" issue. However, if you refresh the page after 2-3 minutes, everything will start working properly
• Fixed chart names, small visual improvements

Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration.

WIService v. 3.15.2 (macOS) Date: 18.07.2023

Fix

[WMS-17381] - int: fixed an issue in which WIService crashed after putting a call on hold on macOS if Kuando Busylight was connected

Documentation: What is WIService

WIService v. 3.15.2 (Windows) Date: 11.07.2023

Fix

[WMS-17528] - int: fixed an issue when in some cases Outlook calendar events were missing in Collaboration on Windows 

Documentation: What is WIService

WIService v. 3.15.1 Date: 10.07.2023

Improvement 

[WMS-17213] - int: improved support and performance of EPOS Sennheiser headsets

Documentation: Wildix Compatible Headsets - Jabra, Plantronics, EPOS Sennheiser, JPL, Axtel, Orosound

CLASSOUND Date: 07.07.2023

Improvement

[WMS-15803] - sys: added possibility to send SMS from the call dialog in Collaboration

How-to:

• During the call, press the drop-down menu and click SMS.

 Note:

• The support starts from WMS 6.03.20230630.3.
• The feature is available for CLASSOUND users. In case CLASSOUND is not activated, the SMS won’t be sent.
• CLASSOUND users in the UK (in case of “United Kingdom (2-way SMS) CLASSOUND DID”), US and Canada can also see the option Two-Way SMS.  

Documentation: Collaboration User Guide, How to send and receive SMS/ MMS via CLASSOUND

WIService v. 3.14.11 Date: 06.07.2023

Fix

[WMS-17341] - int: fixed an issue in which Collaboration could not connect to WIService after a host was edited

WIService v. 3.14.10 Date: 03.07.2023

Fixes

[WMS-17296] - int: fixed an issue when Wizyconf user could not unmute himself when another user shared a YouTube video 

[WMS-17478] - int: fixed an issue with Outlook calendar sync of recurrent events 

Documentation: What is WIService

WIService v. 3.14.9 Date: 26.06.2023

Fix

[WMS-17442] - int: fixed an issue in which URL Popup / App feature didn’t work if the parameters had to be entered in the uppercase

WMP Update date: 19.06.2023 

Improvement 

[WMS-17286] - wmp: added a new tab “Wildix Grand Prix” which includes Wildix Q2 2023 Final Lap report  

"Q2 Grand Prix - Final Lap" terms are as follows: a prize per Region is to be given to the top 5 Partners who go above and beyond and surpass in June their own monthly past achievements since January 2023. The algorithm takes into account MRR pace on a monthly basis, which will determine the winners.

WIService (Windows) v. 3.14.6 Date: 19.06.2023

Improvement

[WMS-17099] - int: included VC Redist into WIService to avoid situations when WIService didn’t work on Windows because VC Redist was not installed or its version was incompatible

Fix

[WMS-16867] - int: fixed an issue in which notification about sent feedback was not displayed on Windows 11

Documentation: What is WIService

CLASSOUND Date: 15.06.2023

Improvement

[WMS-17353] - sys: improved Identities feature so that CLASSOUND flat fee is applied to the original caller instead of a single account assigned to the DID number

Note: The support starts from WMS Beta 6.03.20230613.1

Documentation: How to configure and use CLASSOUND, Identities Feature

WIService v. 3.14.5 Date: 08.06.2023

Improvement

[WMS-16881] - int: made some security improvements

[WMS-17061] - int: updated the logic of the initial URI settings configuration on Windows to avoid a rare issue in which click-to-call feature could not work

Documentation: What is WIService

WIService v. 3.14.4 Date: 26.05.2023

Improvement

[WMS-16884] - int: improved performance of Outlook calendar sync on Windows and improved WIService stability on macOS

Documentation: What is WIService

WMP Update Date: 25.05.2023

Improvement

[WMS-16812] - wmp: added possibility to view quarterly MRR on WMP Dashboard 

Note:

• Quarterly MRR is available in WMP Dashboards -> MRR -> Charts tab.
• The Charts tab now includes Bonus increase and Quarterly rebates data, displayed to the left of the chart. 
• On the WMP Dashboards -> MRR -> Data tab, it is also now possible to switch between quarterly, yearly, or total MRR.  

Documentation: WMP Dashboards

[WMS-15741] - wmp: added display of tracking number for orders shipped in the USA

[WMS-16761] - wmp: added possibility to enable early auto-payment of bills, which lets to save up to 12% off your invoices per year

In case of paying an invoice a month before the due date, you get 1% off it, which is shown as a discount on the next invoice. The discount is calculated as a daily rate of 12% per annum, so every day counts. 

How to enable:

1. Log in to WMP
2. Go to Orders & Billing -> Account Balance
3. Click Enable early auto-payment

Note: 

• Each invoice must be paid in full.
• The discount must be 20 CHF/EUR/GBP/USD or more to be credited.
• Deductions do not affect MRR.
• If the payment for the invoice is overdue by three days or more, we will now charge a blanket 12% annual interest on late payments, calculated as a daily rate.
• A minimum of 20 CHF/EUR/GBP/USD will be charged for the late payment.
• Interest will be added to the next invoice as a separate charge.

PBX Images Date: 22.05.2023

Fix

[WMS-17128] - sys: fixed an issue in which it wasn’t possible to edit Dialplan on a newly created Virtual or Hardware PBX

Updated images are available in the documentation: Deploying WMS 6.0 on Hardware, Virtual, Cloud PBXs

WIService Date: 05.05.2023

Fix

[16891] - int: fixed an issue in which Collaboration users couldn’t use WIService (v. 3.13.3 and above) until the page was reloaded

Note: The fix is available immediately, no update is required.

Documentation: What is WIService

WIService (Windows) v. 3.14.2 Date: 27.04.2023

New Feature

[WMS-16807] - int: added an option that allows user to pause media playback when a call starts and resume the playback when the call ends if the call duration is less than 5 minutes on Windows 

How-to: 

1. Click on the WIService icon in tray menu
2. Enable the option Pause Media on Call 

Note:

• The support starts from Windows 10, version 1809. Supported browsers are: Google Chrome, Microsoft Edge, Firefox.
• The option is available only if Headset Integration is enabled. 
• Some apps may require enabling the option in the app’s settings. 

Documentation: What is WIService

CLASSOUND Date: 20.04.2023

Fix

[WMS-16667] - classound: fixed an occasional issue in which sending SMS failed if sender name contained unsupported characters 

Note: Unsupported symbols in the sender name are converted to the nearest similar letter (e.g. "â" to "a") or the“?“ sign.

Documentation: How to send and receive SMS/ MMS via CLASSOUND

WIService (Windows) v. 3.14.1 Date: 12.04.2023

Improvement

[WMS-16135] - int: moved to Microsoft Outlook Messaging API "Extended MAPI" for improved stability and performance of Outlook integration 

Note: Contacts are now synced even when Outlook is not running. 

Fixes

[WMS-16413] - int: fixed an occasional issue in which WIService installation process froze on some Windows devices 

[WMS-16726] - int: fixed an auto-update issue of Collaboration native app on Windows

Documentation: What is WIService 

WIService v.3.13.3, MonoLED-BT/ DuoLED-BT Firmware v. 0x59EE Date: 14.03.2023

Improvement

[WMS-16432] - int: added possibility to disable/ enable beep tone mute reminder for MonoLED-BT and DuoLED-BT headsets 

How-to:

1. Click on the WIService icon in Menu Bar on macOS / Toolbar on Windows
2. Disable / enable the option Mute Reminder 

Note:

• The support starts from MonoLED-BT/ DuoLED-BT Firmware v. 0x59EE.
  To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware
• Beep tone mute reminder delay was increased from 10 sec to 30 sec.

Fix 

[WMS-16240] - int: fixed an issue in which screen sharing continued after user closed Collaboration tab during screen sharing, and popup window with the message to close or continue sharing screen wasn’t displayed 

Documentation: What is WIService 

CLASSOUND Date: 01.03.2023

Fix

[WMS-16300] - classound: fixed an issue in which outbound call made from Collaboration was dropped after starting a conference if the call was established in Opus codec 

WIService v. 3.13.1 Date: 01.03.2023

Improvement

[WMS-15871] - int: some performance and security improvements

Documentation: What is WIService 

MonoLED/ DuoLED Firmware v. 0x59ED Date: 23.02.2023

Improvement

[WMS-16431] - dev: stability improvements for Mono/ DuoLED Headset on macOS Ventura with M-series chips

To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED and DuoLED firmware.

WMP Date: 08.02.2023

Improvements

[WMS-13108] - wmp: updated HWaaS replacement procedure

To request HWaaS replacement:

1. Choose Customer -> go to Devices tab
2. Select HWaaS device -> click Replace HWaaS button at the top
3. Fill out the form -> click Submit

Documentation: HWaaS cancellation and replacement

[WMS-13109] - wmp: updated HWaaS cancellation procedure

To request HWaaS cancellation: 

1. Go to the Customer tab -> select Customer -> and proceed to the PBXes
2. Choose necessary PBX and proceed to Devices
3. Select HWaaS device -> click Cancel HWaaS
4. Fill out the form and click Confirm cancellation

Documentation: HWaaS cancellation and replacement

[WMS-16217] - wmp: made some changes in Orders & Billing:

• renamed RMA tab into RMA Overview;
• renamed the Add button on the RMA Overview tab into RMA CAPEX only; the button can now be used only for CAPEX RMA requests only

Documentation: How to open an RMA request for CAPEX

WIService v. 3.12.3 Date: 23.01.2023

Fix

[WMS-15934] - int: fixed an issue in which in some cases the hidden Taskbar on Windows didn’t pop up when hovering the mouse at the bottom of the screen during screen sharing; now, Taskbar auto-hide feature is disabled during screen sharing sessions  

Improvements

[WMS-16113] - int: released Wildix DuoLED-BT/ MonoLED-BT headset firmware with the improved logic in which ringtones from Collaboration or a phone are used instead of internal headset ringtone

Headset firmware v. 0x5669. To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware

[WMS-16151] - int: improved the logic so that Headset Integration in WIService settings is enabled by default

Documentation: What is WIService 

WIService (Windows) v. 3.12.2 Date: 18.01.2023

Improvement

[WMS-15592] - col: added possibility to create Wildix Conference via Outlook integration on Windows 

How-to:

1. Click on the button New Wildix Conference on the Home screen
2. Enter necessary details, like title and time of the conference
   Both an event in Outlook and Wildix Conference are created. The event description includes the link to Wildix Conference as well as dial-in numbers.

When creating an Appointment in Outlook, you can also add Wildix Conference: just click on the Wildix Conference button next to the Actions section.

Current limitation:

In case you have a MS Teams meeting add-in, it is recommended to disable the setting "Add online meeting to all meetings” in Files -> Options -> Calendar -> Add meeting provider.

Documentation will be updated soon: Outlook integration for Microsoft Windows

CLASSOUND Date: 10.01.2023

Improvement

[WMS-15833] - classound: streamlined the process of getting CLASSOUND Outbound calls and Full Porting, making DIDs available in WMP instantly, as soon as the order is placed

Documentation: CLASSOUND Activation Request

WMP Date: 04.01.2023

Improvement

[WMS-15935] - wmp: updated links to PBX VM images, making the images available for download only for authenticated users (users logged in to WMP)

Documentation with updated links: 

• /wiki/spaces/DOC/pages/30283187
• Deploying WMS 6.0 on Hardware, Virtual, Cloud PBXs

WIService v. 3.12.1 Date: 04.01.2023

Improvement

[WMS-15990] - int: renewed SSL certificate

Documentation: What is WIService 

WIService v. 3.11.4 Date: 27.12.2022

Improvements 

[WMS-13437] - int: updated internal database of telephone codes to avoid an issue in which some area codes were recognized incorrectly in CDR-view

[WMS-15850] - int: improved WIService restart behaviour for better performance

Documentation: What is WIService 

WMP Date: 14.12.2022

Improvement 

[WMS-15648] - wmp: extended the list of available regions with Zurich and Spain when adding a PBX in WMP

Documentation: PBX Licensing and Activation - Admin guide

CLASSOUND Date: 25.11.2022

Improvements

[WMS-15672] - classound: made some improvements to CLASSOUND Orders report in WMP:

• The report is now refreshed in real-time
• Added two new columns: PBX Serial number and Temporary DID   
• Updated default sorting by Order Date, in descending order  

Documentation: WMP Dashboards

WIService v. 3.11.3 Date: 24.11.2022

Fix

[WMS-13330] - int: fixed an issue of incorrect behaviour of DuoLED-BT headset during two incoming calls (e.g. Multi-function button rejected a call instead of accepting it) 

Documentation: What is WIService 

Improvement

[WMS-15645] - int: added support of new Jabra headsets 

New headset models supported:

• Jabra Biz 1500 Duo USB
• Jabra Biz 2300 Duo USB
• Jabra Biz 2400 II Duo USB
• Jabra Evolve2 75

Note: The new headsets are supported by Collaboration with installed WIService and enabled Headset integration. 

WIService (Windows) v. 3.11.2 Date: 18.11.2022

Fix

[WMS-11612] - int: added possibility to update Wildix MonoLED-BT or DuoLED-BT headsets firmware to fix some issues

Documentation with upgrade instructions: https://wildix.atlassian.net/wiki/x/AQCvB

Headset firmware v. 0x5642. The new firmware contains fixes of the issues in which: 

• it was impossible to hold/ unhold a call by pressing Multi-function button
• LED indication didn’t switch to Auto/ away status
• LED indication was disabled after disconnecting second Android/iOS device
• there was no audio from mic in Wizyconf after hanging up an existing call
• virtual keyboard on Vision/ SuperVision didn’t work with connected DuoLED-BT
• beep sounds which appeared after changing mic volume on DuoLED-BT

WIService (macOS) v. 3.11.1 Date: 10.11.2022

Fix

[WMS-15281] - int: fixed an issue in which WIService icon was displayed as too small in case of an external monitor on Mac 

Documentation: What is WIService 

CLASSOUND Date: 28.10.2022

Improvements

[14945] - classound: added possibility to send bulk outbound SMS from customer’s DID, to comply with US requirements in terms of numeric sender ID

Important: Office DID should be indicated in WMS -> User -> Office number

Documentation: How to send and receive SMS/ MMS via CLASSOUND

[14591] - wmp: added display of estimated cost when ordering CLASSOUND service via WMP

Documentation: CLASSOUND Activation Request

WIService v. 3.10.9 Date: 26.10.2022

Fix

[WMS-15202] - int: fixed an issue in which Outlook integration crashed in some cases 

Documentation: What is WIService 

SMTP client Date: 25.10.2022

New Feature

[WMS-15423] - sys: added support for AWS SES SMTP client to send email notifications about new voicemails, missed calls, chat requests, call recordings, faxes, etc

• Note: If you have previously added sendgrid.wildix.com to authorized addresses/domains list of your mail server, add eu-west-1.amazonses.com or 54.240.53.220 IP as well.

WIService v. 3.10.8 Date: 20.10.2022

Fix

[WMS-10754] - col: fixed an issue with no CDR-View search results being displayed if searched contacts were not stored in a local phonebook

WIService v. 3.10.7, Collaboration Chrome Extension v. 2.0.3 Date: 14.10.2022

Fixes

[WMS-15206] - int: fixed an issue in which WIService update stuck on installing Fax printer component on Windows

[WMS-15283] - sys: fixed an issue in which Settings menu of Wildix Collaboration browser extension appeared after initiating a call via dialing hot key

• Wildix Collaboration in Chrome Web Store: https://chrome.google.com/webstore/detail/wildix-collaboration/lobgohpoobpijgfegnlhdnppegdbomkn 

WIService v. 3.10.5. Date: 05.10.2022

Improvements 

[WMS-14524] - int: disabled internal ringing on DuoLED-BT/ MonoLED-BT headsets on Windows during an incoming call, in case user changed audio settings to use speakers  

[WMS-15043] - int: added possibility to remove WIService on Mac the same way as other apps (by moving Wildix Integration Service app to Bin e.g. from Launchpad/ Library/ Applications folder) 

Documentation: What is WIService 

WMP Date: 04.10.2022

Improvement

[WMS-14754] - wmp: added “Pay My Bill” button to the invoice PDF and emails with invoice sent to US Partners

WIService v. 3.10.4. Date 30.09.2022

Improvement

[WMS-15120] - added possibility to open a browser tab with Collaboration via WIService

How-to:

1. Click on the WIService icon
2. Choose the option “Open PBX_LINK”, where PBX_LINK is the link to the last opened PBX. 

Note: The option is not displayed if you have a native Collaboration app installed, or if there is a Collaboration tab already opened in a browser.

Documentation: What is WIService 

CLASSOUND Date: 22.09.2022

Improvement

[WMS-14757] - wmp: added Instant Virtual Porting option when ordering Full DIDs Porting via WMP, which allows to receive incoming calls to existing numbers via CLASSOUND almost immediately

For more information and detailed instructions, see the guide: CLASSOUND Instant Virtual Porting (IVP)

WIService v. 3.10.3. Date 19.09.2022

Improvements

[WMS-14917] - int: added possibility to answer a call via Headset even if Windows computer screen is locked 

[WMS-15047] - int: added possibility to launch Collaboration native app via WIService icon in Menu Bar on Mac / Quick Launch Toolbar on Windows 

How-to:

1. Go to Menu Bar/ Quick Launch Toolbar 
2. Click “Start Collaboration" 

Also, added “Help” link on the WIService About screen, which leads to WIService documentation. 

WMP Date: 16.09.2022

Improvement

[WMS-15039] - wmp: added possibility for US Partners to use Apple Pay/ Google Pay options for paying bills via WMP

Apple Pay/ Google Pay button appears if the following requirements are met:

Apple Pay: 

• macOS 10.14.1 or higher /  iOS 12.1 or higher
• Safari browser
• A valid card registered with Apple Pay

Google Pay:

• Google Chrome or Safari browser
• A valid card registered with Google Pay.

Documentation: How to process and pay bills directly via WMP

WIService v. 3.10.2. Date 13.09.2022

Fix

[WMS-15062] - int: fixed an issue in which WIService 3.10.1 could not be installed or executed on some Windows devices

Documentation: What is WIService 

WIService v. 3.10.1. Date 05.09.2022

Improvement

[WMS-11092] - int: made some screen sharing performance improvements

Documentation: What is WIService 

WMP Date: 02.09.2022

Fix

[WMS-14348] - wmp: fixed an issue in which CAPEX devices assigned to Resellers were displayed as assigned to End Users, and added possibility for Resellers to provision CAPEX devices to PBX: 

Once a device is assigned to a Reseller, it appears on the Devices tab on the Reseller panel in WMP. Then, the following needs to be done: 

1) Reseller assigns device to Customer:  Select Customer -> choose Devices option -> click Add CAPEX -> choose device from the list ->  click Add. 

2) Reseller provisions device to PBX: Go to PBXs tab -> select PBX and proceed to Devices -> click Add CAPEX -> choose device from the list ->  click Add.

Documentation: Provisioning of Wildix devices - Admin Guide

Collaboration Chrome Extension v. 2.0.2 Date: 25.08.2022

Fix

[WMS-14627] - sys: fixed an issue in which Collaboration Chrome extension occasionally displayed “Host available” message after upgrade to v. 2.0.0

New Collaboration Chrome extension v. 2.0.2

Wildix Collaboration in Chrome Web Store: https://chrome.google.com/webstore/detail/wildix-collaboration/lobgohpoobpijgfegnlhdnppegdbomkn 

CLASSOUND Date: 23.08.2022

Improvement

[WMS-14227] - wmp: made some improvements on the “Stats of calls” and “List of calls” tabs of the CLASSOUND Dashboard in WMP:

• On the “Stats of calls” tab, added two more sections that neatly visualize (depending on the chosen filters) duration, total cost, End User price of outgoing calls by country, Reseller, User, area zone, PBX etc.
• Total cost is now displayed not only for outgoing but also for incoming calls, where applicable.
• Improved the tables on the “List of calls” tab with more detailed information about outgoing and incoming calls, such as PBX, End User price, whether the call was included in Bundle or not.  
• Added filters to “Stats of calls” tab and extended filter options on the “List of calls” tab

Documentation: WMP Dashboards

WIService v. 3.9.1 Date 16.08.2022

Fix 

[WMS-14474] - int: worked out solution for Windows users with Sophos antivirus to fix an issue, in which Sophos blocked WIService automatic updates starting from WIService v. 3.7.3

There are two options:

a) Option 1: Add WIService to Sophos exceptions

1. Go to Sophos Dashboard -> Protection -> Exceptions
2. Add Wildix folder path to the Sophos exceptions: “C:\Program Files\Wildix” 

b) Option 2: Switch to WIService.msi installer.

Note: Before installing WIService.msi, you need to delete WIService.exe file from the Program Files folder. 

MSI file for Windows:

• https://files.wildix.com/integrations/win/wiservice/WIService.msi 

WIService documentation: What is WIService

WIService v. 3.9.1 Date: 15.08.2022

Improvement

[WMS-12727] - int: added possibility to send feedback about WIService 

How-to:

1. Click on the WIService icon -> About
2. Click Send Feedback 
3. Select subject: Bug, Feature, or Other
4. Enter description and contact email 
5. Click Send Feedback

Documentation: What is WIService 

CLASSOUND Date: 12.08.2022

Improvement

[WMS-14061] - classound: in the scope of E911 Compliance, added possibility to set up multiple Callback numbers used for emergency calls in the USA

How-to:
Open Customer Care ticket via WMP -> Help Desk-> Customer Care -> CLASSOUND, providing the necessary End User data: Company name/ User name and Callback numbers.

Fix

[WMS-14593] - classound: fixed an issue in which it was not possible to send SMS if sender name included umlauts

Notes:

• The following symbols are supported in the sender name: a-zA-Z0-9@£$¥èéùìòÇØøÅåΔ_ΦΓΛΩΠΨΣΘΞÆæßÉ !"#¤%&()*+,-./:;<>=?¡äöñüà
• Non-latin capital letters are converted to small letters, e.g. "Ö" -> "ö"
• Maximum 11 symbols are allowed in the sender name, longer sender names are cut.   
• Unsupported symbols in the sender name are converted to “?“ sign

Documentation: How to send and receive SMS/ MMS via CLASSOUND

WMP Date: 09.08.2022

Improvement

[WMS-14287] - wmp: added a new payment method for US Partners, which allows payments with Credit card

Documentation: How to process and pay bills directly via WMP

WIService v. 3.8.3 Date: 03.08.2022

Fix

[WMS-14611] - int: improved support of Plantronics D100 headsets and fixed an issue in which Plantronics D100 headsets connected to Windows PC were displayed as several devices in WIService

CLASSOUND Date: 02.08.2022

Improvements 

[WMS-12078] - classound: added possibility to set up Failover PBX that would accept inbound traffic in case PBX with CLASSOUND DIDs in WMS Network is not reachable for some reason

How-to:

1. Submit Customer Care ticket in WMP, providing serial number of the PBX for failover.
2. Configure CLASSOUND Dialplan on Failover PBX for incoming calls same as on the Master PBX. 

Documentation: https://confluence.wildix.com/x/noCVBw

[WMS-13872] - classound: allowed calls via CLASSOUND from any PBX in WMS Network if at least one PBX has CLASSOUND license

WMP Date 02.08.2022

Improvement

[WMS-14565] - wmp: added information about expected shipment of orders in WMP 

• if at least one item from the order was shipped, the status of the order on the “Orders & Billing -> Orders” page changes to “Partially shipped” (instead of “Processing” as before)
• added a new column “Shipment date” on the order details page, which displays the date of expected shipment

WMP Date: 29.07.2022

Fix

[WMS-14648] - wmp: fixed an issue in which Promo devices were not displayed in the Add CAPEX list in WMP and it was not possible to assign them to customers

WIService v 3.8.2 Date: 27.07.2022

Fix 

[WMS-14512] - int: fixed an issue in Outlook integration in which calendars in Calendars -> Wildix Add-in -> Settings were not displayed

[WMS-14683] - int: fixed an issue in which WIService could not be started on macOS 11.6.8 or earlier after upgrade to WIService v. 3.8.1

WMP Date: 26.07.2022

Improvement

[WMS-11752] - wmp: added possibility to activate automatic payment of invoices via WMP

How-to:

Go to WMP -> Order & Billing -> Account Balance -> click Activate auto-withdrawal button

Important: You need to make at least one more payment manually before the Auto-withdrawal option can be activated. 

Documentation: How to process and pay bills directly via WMP 

WMP Date: 25.07.2022

Improvement

[WMS-14370] - wmp: added possibility to transfer HWaaS devices from one PBX to another via WMP

How-to: 

1. Choose customer in WMP -> PBX
2. Next to the necessary PBX, click the three dots button -> “Devices” option
3. Choose device(s) for transfer 
4. Click the “Transfer HWaaS” button in the top menu
5. Select the PBX for transfer and press Ok. 

Notes:

• Automatic HWaaS transfer is possible only between PBXs that have the same subscription length and the same expiration. Otherwise, a Customer Care ticket should be submitted.
• Automatic HWaaS transfer to a PBX with LifeTime subscription is not possible. 
• HWaaS transfer is currently free of charge and doesn’t require a minimum 6 months HWaaS usage before transfer can be completed. 
• You can arrange transfer to another PBX, regardless of which End User or Reseller it belongs to. 

WIService v. 3.8.1 Date: 22.07.2022

Improvement

[MS-14427] - int: made some performance improvements for Headset integration:

• improved headsets support
• fixed an issue on some headset models in which it wasn’t possible to resume a call from hold via the headset if “Ring on hold” option was disabled 
• fixed an issue with unhold functionality on Sennheiser SC 660 headset, with “Ring on hold” enabled 

WMP Date: 05.07.2022

Improvement

[WMS-13588], [WMS-14407] - wmp: implemented the policy of adding support cost to the purchase of a LifeTime license and added a relevant notification on the WMP

WIService v. 3.7.17 (Windows) Date: 04.06.2022

Fix

[WMS-14207] - int: fixed an issue with Outlook integration in which it wasn’t possible for user to choose calendars for sync with Collaboration in some cases

WMP Date: 30.06.2022

Improvement

[WMS-13703] - wmp: added possibility to download Wildix training certificates via WMP

How-to: 

1. Go to WMP -> Dashboard -> Reports
2. Proceed to Certificates tab
3. Select and download necessary certificates 

Documentation: WMP Dashboards 

[WMS-13736] - wmp: implemented the policy of one-year warranty for items purchased after July 1, 2022 (instead of five-years warranty) 

Note: you can use the HWaaS model to make sure your devices are fully covered without any limitations.

WMP, CLASSOUND Date: 20.06.2022

Improvement

[WMS-13661] - wmp: added possibility to add/ edit Emergency 911 address via WMP

How-to:

1. Log in to WMP -> Customers -> Devices
2. Select device and click Edit emergency address button on the right
3. Enter address and click Submit
   The address validation status is displayed in the DLR Validation column. 

WIService v. 3.7.16 (macOS, Windows), v. 3.7.17 (MSI Installer) Date 17.06.2022

Fix

[WMS-14262] - int: fixed an issue when incoming calls were automatically answered by Jabra Pro 935 headset in some cases

[WMS-14279] - int: fixed an issue in which after installing new WIService version via MSI Installer on Windows device with several admin users, the old WIService version was not uninstalled

WIService v. 3.7.15 Date: 14.06.2022

Fix

[WMS-14333] - int: fixed an issue in which it wasn’t possible to resume a call from hold on MonoLED/ DuoLED headset if Ring on Hold feature was disabled

WIService v. 3.7.14 Date: 13.06.2022

Fix

[WMS-14110] - int: fixed an issue in which screen sharing started from MacBook Pro (14", 2021) or monitors with non-standard resolution, was not displayed correctly on devices of users the screen was shared with

WIService v. 3.7.12 Date: 08.06.2022

Fix

[WMS-14297] - int: fixed an issue in which Fax Printer didn’t work after WIService auto-update to v. 3.7.3 on Windows; performance improvements on macOS

WMP Date: 03.06.2022

New Feature

[WMS-13798] - wmp: added possibility to convert CAPEX devices into HWaaS

• Documentation: HWaaS - Hardware as a Service

WIService v 3.7.10 (Windows) Date: 31.05.2022

Fixes

[WMS-13786] - int: fixed an issue in which Teams user presence was not displayed in Outlook after WIService upgrade to v. 3.5.1

• Note: Admin rights are required to activate Outlook integration in WIService settings. When activated, Outlook integration gets enabled for all PC users. 

[WMS-13855] - int: fixed an issue in which WIService was blocked by Sophos antivirus on Windows, starting from WIService v. 3.7.3

WMP Date 26.05.2022

Improvement

[WMS-14102] - wmp: added possibility to order CLASSOUND DIDs for Resellers via Wildix Management Portal 

• Documentation: CLASSOUND Activation Request

WIService v 3.7.9 Date: 17.05.2022

Fix

[WMS-13706] - int: fixed a rare issue in which an incoming group call to a user with Collaboration (Windows) and DuoLED-BT headset was accepted and instantly hung up by the headset 

Improvements

[WMS-14056] - int: added possibility to hold/ resume a call via MonoLED/ DuoLED headset 

• How-to: Press and hold the on/ off-hook button for several seconds during a call

CLASSOUND Date: 16.05.2022

Fix

[WMS-14070] - classound: fixed an issue in which data about outbound SMS was missing in WMP -> Dashboard -> CLASSOUND -> Stats of SMS/ List of SMS reports

• Note: Outbound SMS data is displayed starting from 05 May 2022

WMP Date  12.05.2022

Improvement

[WMS-14018] - wmp: improved possibility for Partners to manage Resellers 

• To manage existing Resellers, go to the Reseller’s Contacts -> click Add and create a new Contact. The new Contact is activated automatically (no email confirmation required), and allows Portal access. 
• When adding a new Reseller, you are now immediately asked to create a Contact for the Reseller. This Contact is automatically granted Portal access.

WMP Date 09.05.2022

Improvement

[WMS-13644] - wmp: added a new option "Convert LT to Recurrent 2022" under Customer Care -> Promo related questions in WMP, which allows to send a request  for converting LifeTime PBXs into recurrent ones

Note: To have the request processed correctly, the following details should be provided:

• List of PBXs to be converted from LT to Recurrent
• Expected number and type of licenses on each PBX

WMP Date: 05.05.2022

Improvement

[WMS-13591] - wmp: allowed to add services to PBXs under Commitment

Notes: 

• Removing services remains unavailable
• Commitment start/ end dates don’t change after adding services
• Billing is applied from the date of order (not the Commitment start date)

[WMS-13905] - wmp: added a note to Commitment confirmation that any HWaaS or CLASSOUND service should stay till the end of the Commitment date

WIService v 3.7.8 (Windows) Date: 05.05.2022

Fix

[WMS-13565] - int: fixed an issue, in which the Hold button in Collaboration on Windows terminated the call if MonoLED headset was used, after upgrade to WMS Beta 5.04.20220228.2

WIService v 3.7.8 (macOS) Date: 03.05.2022

Improvements

[WMS-13691] - int: reduced the size of WIService installer on macOS

WMP Date: 02.05.2022

Improvements 

[WMS-13586] - wmp: applied the logic of separate ordering of W-AIR Headset and  W-AIR Headset Charger

There are several options to order the charger:

• W-AIR Single Charger (available both as CAPEX and OPEX)

• W-AIR Multi-Charger, available only as OPEX! (Code: “R-WAIR-Headset-SIngleCharger-1m/1y/5y”)

[WMS-13851] - wmp: added Africa (Cape Town) to the list of PBX regions in WMP

WIService v 3.7.7 Date: 28.04.2022

Improvements

[WMS-13761], [WMS-13874] - int: performance and stability improvements for Headset integration

CLASSOUND Date: 22.04.2022

Improvement

[WMS-11721] - classound: allowed international call transfer within Call Termination Area 1

• Transferred calls are charged according to CTA_1 terms (check CLASSOUND pricelist on WMP)

WMP Date: 20.04.2022

Improvements

[WMS-13231] – wmp: introduced a rule under which 1 customer can have only one PBX with active licenses; while other PBXs of the same customer should belong to the same WMS Network and inherit the licenses from the main (server) PBX

• Note: Extra PBXs with active licenses need to be moved under other customers

[WMS-13587] – wmp: implemented fee for some Customer Care services

• List of services: Customer Care FAQ