Collaboration 7 Changelog

Web 2.12.1.1511984 / iOS 2.12.1.346138 / Android 2.12.1.346138 Date: 07.05.2025

New Feature

[XBS-5256] - rna: made improvements to chat agents feature and added support of Generative AI type

Generative AI integration type allows to create chat agent without any coding expertise, just by creating a clear and precise prompt with instructions.

Other improvements include:

• Added the possibility to set Access Settings for Dialogflow and OpenAI chat agents and to use service handover.
• Added the new tool Suggestions. With it, a chat agent tries to guess what questions user may want to ask and suggests the options in the chat.
• Updated the logic so that chat agents are sorted by name rather than by creation date.
• Made some performance improvements.
• Improved Kite widget by adding possibility to search by user names, without the need to enter user email.

Documentation will be updated soon: How to configure сhatbots

Improvements

[XBS-5407] - web: made some performance improvements so that AI Assistant popup is loaded faster

[WMS-19638] - rna: updated the logic so that Call group manager is automatically added to a conversation with external members and a Service tag if a message (including SMS) from an external user was not answered for 60 minutes or more

Additionally, the manager receives an email informing about the conversation.

Note:

• Subscription plan requirements: UC-Business or higher
• Call group manager, who is added to the conversation and who is sent the email is taken from WMS -> Dialplan -> Call groups tab -> relevant Call group settings -> Missed calls manager field

Fix

[XBS-5427] - web: fixed an issue in which Collaboration 7 crashed and blank page was displayed when trying to place a call via Dialpad with no microphone permissions granted

Web 2.11.1.1497489 Date: 30.04.2025

Improvements

[XBS-5154] - xbs: made some security improvements

[XBS-5363] - rna: for better user experience removed the notification displayed when a conversation switches from internal to external or vice versa

[WMS-23009] - wizy: made some UI improvements in videoconference on web, to avoid an issue when title didn’t switch to multi-row layout on small windows and overlapped the Info button
 

[WMS-22900] - ext: released Collaboration 7 Chrome extension

The extension can be downloaded by the link: https://chromewebstore.google.com/detail/collaboration-7/lppmjfhhdefbmincgpkgnlbfgnfnloek

Fixes

[XBS-5267] - web: fixed an issue in which it was impossible to resume a call on hold in case there was a second incoming call

[WMS-23019] - wizy: fixed a rare issue when the screensharing in big meetings was displayed with a delay to a user joining a conference as a Visitor

[WMS-23101] - wizy: fixed an issue in which performance settings, that were changed during the videoconference, were lost when rejoining the meeting

Cloud Analytics, WIService Date: 23.04.2025

Improvement

[WMS-22916] - ca: added new options for filtering Cloud Analytics (CDR-View 2.0) reports:

• Display Metric: allows you to select the metric to be calculated, calls or flows, which correspond to entire calls or their individual parts. By default, full calls are counted.
  Note: Applying this filter changes the calculation metric across all visualizations except Data Grid and Advanced Grid reports.

• Display Options: allows you to apply filtering and display only the first part of a call / only the last part / or all parts and include only them in all calculations. By default, all parts of the call are calculated and displayed.

Documentation: How to use CDR-View 2.0

Fix

[XBS-5268] - int: fixed an issue in which Collaboration 7 could not connect to WIService

The fix is supported starting from WIService v. 3.19.4

Web 2.09.1.1469855 / iOS 2.09.1.337840 / Android 2.09.1.337840 Date: 16.04.2025

Improvements

[XBS-5191] - xbs: added possibility to add call tags during a call 

How-to:

1. Click Manage tags button on the call dialog
2. Choose the necessary tag

Also, added support for TAGS variable in Popup URL.

Tags can be set up in WMS -> PBX -> Call and chat history -> Settings -> Tags field or via Dialplan application Set -> Tags.

Note: The feature is available starting from WMS 7.01.20250409.1

Fixes

[XBS-5305] - xbs: fixed a rare issue in which app crashed when opening a new conversation

[WMS-22885] - wizy: fixed an issue in which conference recording was not uploaded in case the user who started the recording left the conversation before the recording was processed

Web 2.08.1.1457256 / iOS 2.08.1.335083 / Android 2.08.1.335083 Date: 09.04.2025

Improvement

[WMS-22015] - wms: improved the logic so that depending on the subscription plan type on the PBX, the invitation button in WMS -> Users page is displayed as “Invite to x-hoppers"/ “Invite to Collaboration 7"/ “Invite to x-bees”

Fixes

[XBS-5190] - web: fixed an issue with Dialpad search when trying to view contact information, the contact info disappeared and search results scrolled up

[XBS-5246] - kite: fixed some minor issues with website widget after moving the widget settings to WMS