Collaboration 7 Changelog

Web 2.45.2.2277384 / iOS 2.45.2 / Android 2.45.2 Date: 09.01.2026

Improvement

[XBS-6346] - xbs: made some performance improvements

Web 2.45.1.2269435 / iOS 2.45.1 / Android 2.45.1 Date: 07.01.2026

New Features

[XBS-5741] - rna: added a possibility to add an alternative Tab view for integrations, displayed in the navigation sidebar, to improve navigation and in-app usability

How-to:

1. Go to WMS → PBX → Integrations → Cloud Integrations

2. Add a new integration or edit an existing one

3. In Integration Type, select Tab view

4. In the Select tab icon field, choose the desired tab icon
   Note: Currently only icon names are displayed

5. Click Install to save the integration, or click Save to apply changes when editing an existing integration

Limitations:

• The Tab view layout for main cloud integrations is currently not adaptive

• The limit for Tab view integrations is up to 5

• Tab view is currently supported on web only

[WMS-24947] - wda: added Transcription filter in Cloud Analytics (CDR-View 2.0) and the transcribed icon for the calls that were transcribed

Fixes

[XBS-5456] - rna: fixed an issue on web in which intercom call was not answered automatically

[WMS-24765] - wms: fixed an occasional issue, where call transcriptions continued to run after calls were transferred to a callback queue, even after recording was stopped

Web 2.44.1.2239498 / iOS 2.44.1 / Android 2.44.1 Date: 24.12.2025

Improvements

[XBS-6071] - rna: added support for setting speed dial numbers directly in Phonebook

• Speed dial can be configured in Contacts → Phonebook or in Phonebook section of Info frame when creating a new contact or editing an existing one.

• When it is set, the contact can be called using the speed dial feature code (default 80, configurable in WMS → Dialplan → Feature codes), for example: 80*3241, where 80 is the speed dial feature code and 3241 is the contact’s number.

[XBS-6079] - rna: added Offline mode on mobile, which allows to mute incoming calls or messages

[XBS-6089] - rna: added the ability to change colleagues’ presence statuses for users with the appropriate permissions on web and mobile
How to:

• Inbox tab: right-click or hover over the conversation with a colleague, click the More icon, and select Set presence status

• Favorites / Contacts tab: hover over a contact, click the Presence status icon, and set the presence status
  Note: To be able to change colleagues' presence statuses, user should have the ACL permission Can Modify presence (can be set in WMS → PBX → Users → Groups)

[XBS-6251] - rna: removed the pre-selected phonebook during contact creation to avoid cases when user could create contact in a wrong phonebook

[IT-7049] - ca: added new options in Time Bucket filter in Cloud Analytics (CDR-View 2.0): Day of week and Hour of day, which allow to build charts (e.g., column charts) and analyze completed and missed calls by hour and weekday

Fixes

[XBS-4883] - rna: fixed an issue on iOS 18 where messages remained in the input field after being sent if autocorrection was enabled

[XBS-6230] - rna: fixed an issue on Android in which the app could become unresponsive after double-tapping on a button in some cases

[XBS-6257] - rna: returned the Colleagues tab name on mobile, replacing Contacts, to reflect the available functionality

Web 2.43.1.2218394 Date: 17.12.2025

Improvements

[XBS-6194] - rna: added support for Collaboration 7 as add-ons in Microsoft Teams, allowing users to select the desired Wildix platform directly from the Wildix Collaboration tab

[XBS-6223] - col7: added the ability to download call recordings in Collaboration 7 on web

Also, updated the system message to indicate that recordings can be watched and downloaded in Sales Intelligence

Fixes

[XBS-6185] - rna: fixed an issue in which it wasn’t possible to restrict access to Inbound services settings via the ACL Cannot use -> Contact Center

[WMS-23822] - sys: fixed an issue where some call records were not immediately visible in call history

Web 2.42.1.2193228 / iOS 2.42.1 / Android 2.42.1 Date: 10.12.2025

New Feature

[XBS-5742] - rna: added a Phonebook tab on web, which allows to view Phonebook contact details, search and create contacts and filter them by phonebooks. The Colleagues section was also renamed to Contacts on web

Improvements

[XBS-6154] - rna: improved geolocation service performance

Note: Please update the native app to the latest version

[WMS-24344] - wizy: added support for breakout rooms in videoconference, allowing meeting hosts to split participants into smaller groups during a meeting

See the documentation for more details: https://wildix.atlassian.net/wiki/x/AQAWa

[WMS-24662] - wizy: updated conversation settings for Webinar Mode, by adding the possibility to enable 'Guests view only mode', allowing external users to join conferences as viewers only
How to:


1. Create conversation or edit a conversation settings via the Info Frame → click the More icon -> select Edit a conversation

2. Enable 'Guest view only mode' and click Save

Note: If you wish guests to have read-only access to the channel and not be able to write messages in the conversation, also activate the Read only conversation toggle

Documentation: https://wildix.atlassian.net/wiki/x/AQAWa

[XBS-6122] - rna: updated the logic so that the Service dropdown when creating SMS Conversation displays only the Call groups the user belongs to

Fixes

[XBS-6181] - rna: fixed an occasional issue, where Collaboration 7 mobile app on Android devices could randomly reject incoming calls with "Decline (603)" error message

[WMS-22572] - ca: fixed an issue where the call recording icon was displayed for calls that were not recorded in Collaboration 7 Analytics (CDR-View 2.1). The icon is now only displayed when a recording actually exists

[WMS-24566] - wms: fixed an issue with Google calendar sync of recurrent events in Collaboration 7

Web 2.40.1.2149219, iOS 2.40.1.431590, Android 2.40.1.431590 Date: 26.11.2025

New Features

[WMS-24299] - rna: added browser extension for Microsoft Edge, which includes tab management, quick launch and calendar integration

Note:

• The support for generating call and creating conversation via the context menu will be added in the future release.

• WIService 3.20.6 or higher is required.

[XBS-5987] - rna: added custom predefined presence statuses in Collaboration 7, allowing users to create and save their own availability statuses for future use on web and mobile

How to:


1. Click on your user picture in the upper left-hand part of the screen to open Settings

2. Under Availability, click on your current user status (e.g. Available)

3. Click New status button

4. Choose one of the predefined statuses: Green: available, Yellow: away, or Red: busy. You can also select an emoji to personalize your status. Enter the status message into the field, set date and time to clear the status after (optional)

5. Check Save the status for the future use option.

6. Click Save and set

Note:

• The feature is available starting from WMS 7.05.20251120.1

• If needed, you can edit your saved custom statuses.

• If you select the options custom date and time or today for, the custom status cannot be saved for future use.

Improvements

[WMS-24124] - int: added the logic to monitor performance of Webhook integrations and automatically disable integrations that are broken

• If a Webhook integration begins to operate incorrectly, the admin is notified by email. If the degradation is consistent and continues over time, the integration is automatically disabled, and the admin receives another notification. 

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/244219905

[WMS-24609] - wizy: improved conference recording performance

Fixes

[XBS-4591] - rna: fixed an occasional issue, where disabled notification settings were not applied for some conversations on mobile app

[XBS-5647] - rna: fixed an issue on web in which the input field did not correctly apply right-click spell-check suggestions and sometimes removed letters

[XBS-6174] - rna: fixed an issue in which Android app crashed in some rare cases

Web 2.38.1.2111147 / iOS 2.38.1 / Android 2.38.1 Date: 12.11.2025

Improvements

[XBS-6002] - rna: improved the logic of displaying Available presence status

• In case the user was active within the last 15 seconds and Collaboration 7 tab is open, Available presence status is displayed, with the text “Online”

• In case the user has an open tab and was active less than 30 minutes ago, a new presence icon is displayed, outlined green circle, and the text “Last seen <time> ago”

• If user has no Collaboration 7 tab open, the “Last seen <time> ago” text is displayed

[XBS-6059] - rna: added support for Click-to-Call links on Android

[WMS-24311] - wizy: added integration with Outlook Classic on Windows, allowing users to create public Collaboration 7 channels and meetings with join links right in Outlook

Note: The integration is available when WIService (version 3.20.5 or higher) is installed 

[WMS-24339] - wms: added possibility to preserve access to chat history in case of changing user email in WMS

Note:


• When you change user email in WMS and save the changes, choose the option “Share chats” on the notification that pops up

[WMS-24443] - rna: added possibility for the admin to manage who can start a recording and transcription via the ACL “can/cannot use Personal Recording”

• If the user doesn’t have the necessary permissions, the Start recording option is disabled and the recording is not started automatically

[WMS-24499] - wizy: made improvements to ensure better video quality in European region  

Fixes

[XBS-3751] - rna: fixed an issue on mobile in which mention feature didn’t work if used in the middle or at the end of the message

[XBS-4666] - mobile: fixed an issue on Android in which an incoming call group call was still ringing and hangup button was disabled when another agent answered the call or when the call was answered on a remote device


• Added the ability to decline a call received via push notification if the SIP session was not established

[XBS-6056] - int: fixed an issue with HubSpot integration in which the conversation title displayed the telephone number instead of the contact name, even when a contact match was found in HubSpot

[XBS-6058] - wda: fixed an issue in which Collaboration 7 didn’t display the second call as missed if call waiting was disabled

[XBS-6062] - rna: fixed an issue where, after installing the MSI version of the native Collaboration 7 application in large-scale deployment mode, the application requested administrator approval on first launch for standard users

[XBS-6066] - rna: fixed an issue where the mobile app did not display caller ID from local phone contacts

[XBS-6074] - rna: fixed an issue on iOS where the app icon badge count didn’t correctly reflect the actual number of in-app notifications in some cases

Web 2.36.1.2063356 / iOS 2.36.1 / Android 2.36.1 Date: 29.10.2025

New Features

[XBS-5617] - rna: added Open Beta environment on web which allows to test features before they get into production
How-to:

1. To switch between production and beta environments, go to Settings -> Environment

2. Choose Open Beta and click Save
   Note:

• Open Beta is updated twice a week (Monday and Thursday)

• Beta version is marked with an icon next to the avatar and labelled as Beta in the About section.

[XBS-5984] - rna: added the possibility to manage tags on the History tab on web after a call is completed

Improvements

[XBS-5978] - rna: merged user status and status message into a single tab in user settings to simplify status management and improve usability

[WMS-24435] - ca: improved performance of the Tags report in Cloud Analytics (CDR-View 2.0), which helps to avoid the "Error in loading data" issue

Fixes

[XBS-5739] - rna: fixed an issue where not all pinned messages were displayed in some conversations

[XBS-6043] - rna: fixed an issue on iOS where audio was lost during a call after switching from Wi-Fi to LTE

[WMS-24456] - wda: fixed an issue in which a PBX user was logged in HubSpot integration as a customer in some cases

Web 2.34.1.2023356 / iOS 2.34.1 / Android 2.34.1 Date: 15.10.2025

New Features

[XBS-5990] - wms: added Traces feature to Chat Bots, which helps to debug chat sessions by showing which tools were used, what data was returned, and other related details

Improvements

[XBS-5935] - rna: added support for classic Outlook integration (web only)

The integration supports caller name lookup and live contact search directly in Outlook, as well as Click2Call from Outlook.

[WMS-24206] - rna: improved the logic to avoid an issue where contact names containing comma were not displayed in call history in x-bees and in CDR-View 2.0

Note: The support starts from WMS 7.05.20251008.1.

[WMS-24275], [WMS-24444] - wizy: improved conference stability and performance through better error detection and handling

[WMS-24336] - sys: updated the logic so that voicemails are not sent to conversations

Fixes

[XBS-5025] - rna: fixed an issue where text overlapped in the mobile app when a larger system font size was used on Android or iOS devices

• Note: On Android, the font size in Info frame integrations may not adjust correctly due to system-level limitations.

[XBS-5629] - rna: fixed an issue in which Android application froze on the splash screen if during an active call the app was restarted

[XBS-5777] - rna: improved the Info frame display for user details, so that when viewing conversation members and clicking a member avatar, the Info frame shows only the Message button, removing buttons related to the conversation

[XBS-5873] - rna: fixed an issue in the Windows native app where the incoming call pop-up for a contact marked as favourite did not close automatically

[XBS-5933] - kite: fixed an issue where conversations with external users were displayed incorrectly (without the blue company tag and without external user’s name in the title) in some case, e.g. when an agent’s email was linked to another PBX

[XBS-5934] - rna: fixed an issue where users could modify call settings (such as call forwarding, call waiting, and timeout) despite restrictive ACL permissions

[XBS-5965] - rna: fixed an issue where the typing indicator was constantly visible on the Web version

[XBS-5969] - rna: fixed an issue where the “Open with” dialog appeared every time a user tried to play a video file from the Android app, instead of remembering the previously selected player

[XBS-5973] - wim: fixed an issue where the user’s presence status did not sync correctly with Google Calendar

[XBS-6030] - rna: fixed an issue where outgoing calls on Android 16 occasionally disconnected after two minutes

[WMS-24326] - wms: fixed an issue where PBXs with UC licenses showed the Sales Intelligence configuration option in WMS, which has now been removed

Web 2.32.1.1975837 / iOS 2.32.1.407564 / Android 2.32.1.407564 Date: 01.10.2025

New Features

[XBS-5745] - rna: added possibility to set PBX domain name in native application and added support for launchAtStartup option for .msi on Windows
 

[XBS-5759] - rna: added Voicemail tab for personal and Call Group notifications manager voicemails
 

[XBS-5856] - rna: added possibility to export conversation in .txt format on web and mobile


How-to:


1. Right-click on the necessary conversation on the Inbox tab


2. Choose the option Export conversation




Alternatively, you can access the Export conversation option via the conversation Info frame -> More.

Note:
The maximum number of messages that can be exported is 300 messages.

Improvements

[XBS-5623] - rna: added possibility to accept/ decline incoming calls via Bluetooth devices on Android, to support Android Auto


Also, updated UI of incoming call notification. 


[XBS-5834] - rna: added possibility to set up multiple HubSpot integrations

[WMS-24336] - sys: improved the logic so that voicemails recorded after a call group call is transferred to an agent are not posted to group conversations

Fixes

[XBS-5753] - rna: fixed an issue on Realme Note 50 in which the screen did not wake up on incoming calls, so users could hear the ringtone but didn’t see the call screen


[XBS-5787] - rna: fixed an issue where Call waiting tone settings configured in WMS user preferences were not applied in Collaboration 7

[XBS-5877] - rna: fixed an issue when after resuming a laptop from sleep the first attempt to send a message in a conversation failed


[XBS-5918] - rna: fixed an issue where notifications about unavailable transcription due to rotation were delayed by several minutes

[WMS-24099] - rna: fixed an issue where the microphone selected in Audio & Video settings was not synced with Chrome site settings, which could cause the laptop’s built-in mic to be used instead of the headset

Web 2.30.1.1930112 / iOS 2.30.1.401554 / Android 2.30.1.401554 Date: 17.09.2025

Improvements

[XBS-5257] - rna: improved the logic so that call and conference recordings are accessed via Sales Intelligence, with available functionality depending on user license

• For more detailed information, check out the guide How to View Call and Conference Recordings via Sales Intelligence

[XBS-5769] - rna: added Clear filters button on the History tab on web, which allows to clear all applied filters in one click


[XBS-5791] - rna: improved call stability and performance to avoid “Invalid session state“ errors in analytics

[XBS-5813] - rna: added support for local contact lookup on mobile for incoming and outgoing calls and call history

[XBS-5842] - rna: improved the logic so that the selected Service for calls is saved and applied in the dialpad, history, live search, etc., as well as synced across all devices

• The update is available starting from WMS 7.04.20250821.1

[WMS-23897] - wizy: made improvements to ensure better video quality in Asia region

[WMS-23935] - wizy: updated conversation settings by adding possibility to enable automatic recordings and transcriptions of conferences that take place in this channel

Note:

• In case an external user is present in the conversation and the 'Auto record & transcribe conference' option is disabled, the system checks the conference settings -> Advanced -> External meetings auto recording/ transcription. If enabled, the conference recording / transcription starts.

• In case both the 'Auto record & transcribe conference' and ‘External meetings auto recording/ transcription’ options are enabled, the transcription language chosen in the conversation settings has higher priority.

[WMS-24084] - wam: made UI/ UX improvements in Cloud Analytics (CDR-View 2.0) so that filters irrelevant to the current tab are now hidden

• Documentation: How to use Cloud Analytics (CDR-View 2.0)

Fixes

[XBS-5607] - rna: added a new permission "Allow app to make and manage phone calls?" on mobile, which allows to avoid an issue when an incoming call via the app interrupted an active GSM call

• If the permission is granted and the app is open, incoming app calls are automatically terminated during an active GSM call. If the app is in the background, incoming calls are ignored (no ringing or notification shown).

Current limitations:

• The SIP call is not terminated immediately and may ring for about 2-5 seconds before it is rejected (depending on the device that is used)

• The SIP call is not terminated if the application is closed or if the app is minimized and the screen is locked.

[XBS-5761] - xbs: fixed an issue after deleting a user and creating a new one with the same extension, in which chat of the deleted user could be displayed during a call with a new user

Current limitations:


• Old user may be displayed in search when searching by extension number.


• New user cannot be added to a group conversation while the old one remains there.

[XBS-5824] - rna: fixed an issue in which after Kite or SMS conversation was reopened, assigning it to an agent didn’t remove other agents from the conversation

[XBS-5830] - rna: fixed an issue on iOS when calling a contact with multiple numbers via Siri did not allow number selection

[XBS-5839] - web+mobile: fixed an issue when after joining a read-only conversation, it didn’t appear in the conversations list

[XBS-5868] - rna: fixed an issue where searching for colleagues on Android by extension number could incorrectly match local phone contacts

[XBS-5883] - rna: fixed an issue where a blank page appeared in the web or native app after a failed outgoing call (e.g., when dialing a non-existent number)

[WMS-24099] - rna: fixed an issue where the microphone selected in Audio & Video settings was not synced with Chrome site settings, which could cause the laptop’s built-in mic to be used instead of the headset

[WMS-24203] - rna: fixed an issue in which a call group user had incorrect user status after transferring a call and couldn’t accept new calls until the transferred call ended

• The fix is available starting from WMS version 7.04.20250909.1

Web 2.27.1.1845153 / iOS 2.27.1.390008 / Android 2.27.1.390008 Date: 20.08.2025

Fixes

[WMS-24026] - rna: fixed an issue in which Create SMS conversation button was missing in some cases 

[XBS-4969] - rna: fixed an issue where the Android application crashed when trying to send a media file larger than 300 MB

[XBS-5762] - rna: fixed a UI issue on web when selecting date in user status and on the History tab, in which the date picker was misaligned and shifted from its correct position on the screen in some cases

Web 2.26.1.1826441 / iOS 2.26.1.387269 / Android 2.26.1.387269 Date: 13.08.2025

Improvements

[XBS-5511] - rna: added possibility to pin and mark conversations as read/unread from the Info frame

[XBS-5612] - rna: added possibility to filter History by date (e.g. today, yesterday this month, as well as indicate custom data range) on mobile

[XBS-5613] - rna: added possibility to search call history by name or phone number on mobile

[XBS-5778] - rna: improved the Info frame for guest users and temporary conversations (e.g. when a chat is opened but no message has been sent) to display the full set of action buttons: Pin, Archive, Mute, and Mark as unread, etc.

[WMS-23239] - ca: added possibility to hide some digits in external phone numbers in Cloud Analytics (CDR-View 2.0) via the ACL rule “see full number in CDR-View”

• By default, full numbers are displayed. In case the ACL permission “see full number in CDR-View” is not allowed, the last three digits in external numbers for outbound and inbound calls are hidden for the user.  

[WMS-23249] - ca: added Time Bucket filter in CDR-View 2.0 to adjust how data is grouped in charts and which can also be saved as a view

[WMS-23396] - rna: improved the logic so that users, dynamically added to a call group, also receive messages to a Kite conversation after joining the call group

[WMS-23698] - ca: improved Cloud Analytics (CDR-View 2.0) performance to avoid an issue when data on Advanced Grid tab was loading slowly in some cases

Documentation: How to use Cloud Analytics (CDR-View 2.0)

[WMS-23859] - wms: updated links in Collaboration 7 welcome emails

• Note: The current service for sending the link in invitation emails will be deprecated after August 25, 2025.

• The update is supported stating from WMS 7.04.20250804.

Fixes

[XBS-5187] - web: fixed an issue in which a sent message was not displayed in the conversation until the page was reloaded, if the user scrolled up to view older messages before sending a new one

[XBS-5224] - web: fixed an issue where the call button tooltip didn’t show the selected device when "Any device" was chosen ("Call" displayed instead of "Call via Any device")

[XBS-5661] - rna: fixed an issue, where users with the UC-Essential license could not add external phone numbers when using the “Add participants to the call” feature

[XBS-5767] - rna: fixed an issue in which a call to a call group with Call All 32 strategy only rang once on iOS

[XBS-5800] - rna: fixed an issue, where it was impossible to reply to an incoming SMS message in a chat, that was originally created as a telephone channel

Web 2.24.1.1784924 / iOS 2.24.1.381838 / Android 2.24.1.381838 Date: 30.07.2025

New Features

[WMS-23543] - col7: released native application for Collaboration 7


• To download the app, go to Settings -> Applications -> click Download in front of the Desktop app option

[XBS-5568] - rna: released PWA desktop app which covers the functionality of the web version and offers a quick access via the taskbar or dock

See more details in the documentation: What is Progressive Web App (PWA)

Improvements

[XBS-5471] - rna: added support for integrations localizations on web (e.g. for Phonebook, Google Workspace, HubSpot)
 

[XBS-5506] - rna: added Create contact button on the History tab for all external calls

Also, updated the logic so that when clicking on a phone number on a History tab, a conversation opens and you can create contact via the Info frame. 

[XBS-5608] - rna: added possibility to search items on the History tab on web by name or phone number
 

[XBS-5609] - rna: added possibility to filter History by date (e.g. today, yesterday, this month, as well as indicate custom date range) on web

[XBS-5611] - rna: updated call history to use the Cloud Analytics API on mobile, which ensures consistency with the call data in Analytics

Note: With this update, the following WMS versions are required for attachments to be available:

• Call recordings and voicemails attachments are available starting from WMS v.7.01.20250605

• Outgoing fax attachments are available starting from WMS v.7.03.20250709

• Missed calls ended by the caller during pre-answer IVR are displayed in History only with WMS 7.03.20250711.2

• Incoming fax and voicemails via Dialplan attachments will be available in further releases. 

[XBS-5645] - rna: added possibility to add Chat Bot and configure working and out of working hours for SMS conversations

• With this update, the configuration for SMS chats has been moved to PBX -> Integrations -> Cloud Integrations -> SMS.

• Also, improved routing settings and added the Actions feature to SMS and website widget configuration. Actions feature allows sending automatic messages or adding participants to the conversation when certain conditions are met.

• For more information, check out the guide How to Configure SMS and WhatsApp Conversations in WMS

[WMS-23679], [WMS-23767] - wizy: made some performance improvements to conferences on web and mobile 

Fixes

[XBS-5752] - rna: fixed an issue where the tags pop-up on mobile could not be closed or scrolled during an active call

[XBS-5754] - rna: fixed an occasional issue where dialing a number from the search bar opened a chat instead of initiating a call

[WMS-23670] - sys: fixed an issue in which incoming fax and voicemail, set via Dialplan application “Go to voicemail”, were not displayed in History


Note:


• In case of multiple users set in the “Go to voicemail” Dialplan application, Voicemail is displayed only to the first user indicated.


• The fix is available starting from WMS 7.03.20250723.1.

[WMS-23738] - wizy: fixed an occasional issue in which conference recordings didn’t start automatically

[WMS-23783] - rna: fixed an issue where incoming fax wasn’t added to the conversation in Collaboration 7 after WMS upgrade to v.7.03.20250711.2

• Note: The fix is supported starting from WMS v.7.03.20250718.

[WMS-23841] - rna: fixed an occasional issue that affected users in the USA, where during a blind transfer, users received an incorrect announcement that geolocation services must be enabled and the call dropped

• Note: The fix is supported starting from WMS v.7.03.20250718

Web 2.22.1.1731794 / iOS 2.22.1.376084 / Android 2.22.1.376084 Date: 16.07.2025

Features

[XBS-5640] - rna: added possibility to filter calls by tags on the History page on web

Note:

• When filtering by multiple tags, the "OR" operator is used. This means that the filtering returns calls that contain at least one of the selected tags, not necessarily all tags in a single call.

• Filtering is supported only for WMS tags (WMS -> PBX -> Call and Chat History -> Settings -> Tags)

Improvements

[XBS-5146] - rna: updated call history to use the Cloud Analytics API, which ensures consistency with the call data in Analytics

Note: With this update, the following WMS versions are required for attachments to be available:

• Call recordings and voicemails attachments are available starting from WMS 7.01.20250605

• Outgoing fax attachments are available starting from WMS 7.03.20250709

• Missed calls ended by the caller during pre-answer IVR are displayed in History only with WMS 7.03.20250711.2

• Incoming fax and voicemails via Dialplan attachments will be available in further releases.

[XBS-5455] - rna: added possibility to search for contacts when creating SMS conversation

[XBS-5457] - rna: extended Call settings with the option to manage call behavior for Away and Busy statuses

[XBS-5510] - rna: added possibility to manage Call timeout on mobile via Settings -> Calls

[XBS-5605] - rna: updated the logic so that all supported phone number types are displayed in search results and in the Phonebook section of the Info frame

Fixes

[XBS-5534] - rna: fixed a UI issue where the blue border around external users' avatars was misaligned on mobile after updating to app version 2.18.1.

[XBS-5555] - rna: fixed an issue where a conversation that was initially out of view, then marked as unread and pinned, did not sync correctly across devices

[XBS-5575] - rna: fixed an issue in which deleted or edited messages were not synced on web/mobile in some cases (e.g. when the app was closed or running in the background)

[XBS-5592] - rna: fixed an issue in which an incoming call was automatically declined on Android if the call was received within 3-10 seconds after moving the app to the background

[XBS-5632] - rna: fixed an issue in which video preview was not working during a conference on iOS in some cases

[WMS-23689] - wizy: fixed an issue where the video of conference participants was not displayed in the Safari browser

Cloud Analytics (CDR-View 2.0) Date: 03.07.2025

Fix

[WMS-23662] - ca: fixed an issue where filters were not applied on the Agents tab in Cloud Analytics (CDR-View 2.0)

Web 2.20.1.1645438 / iOS 2.20.1.369255 / Android 2.20.1.369265 Date: 02.07.2025

New Feature

[XBS-5578] - rna: added the option of sending GIFs in conversations on web and mobile

Improvements

[XBS-5379] - rna: improved Call settings by adding possibility to search for colleagues in call forwarding rules on web and mobile

[XBS-5467] - rna: improved the logic of the unread messages filter on web and mobile, so that a conversation with unread messages remains visible in the list after being opened

[XBS-5600] - rna: improved search results display to avoid cases when search results categories were displayed in random order

• Now, the Colleagues and Conversations section are displayed first.

[XBS-5606] - rna: improved contact search logic to avoid cases when an incorrect contact was opened or nothing happened after clicking on a contact name in search results, if the contact had no email address

• With the update, in case a contact has no email address or the email is invalid, phone number is used in the following priority: Phone, Mobile number, Office number, Home mobile, Home number, Fax number. When clicking on the contact in search results, a conversation with the contact is opened, with the possibility to view contact details on the Info frame.

Fixes

[XBS-5524] - rna: fixed an issue in which incorrect error message was displayed when trying to open a private conversation on mobile

[XBS-5591] - rna: fixed an issue in which the app crashed in case of leaving conversation via the Info frame on mobile

[WMS-23584] - wizy: fixed an issue in which raised hands weren’t removed in the videoconference picture-in-picture popup after the hands were lowered

Web 2.18.1.1605936 / iOS 2.18.1.363373 / Android 2.18.1.363373 Date: 18.06.2025

Improvements

[XBS-4753] - rna: updated React and React Native to the latest version


Note: The mobile app now requires iOS version 15.1 or later. 

[XBS-5412] - rna: added possibility to manage Call timeout and Custom ring settings on web via Settings -> Calls

How-to:


1. In Settings -> Calls, choose the necessary class

2. Modify the Call timeout / Custom ring options
Note: By default, call timeout is 65 seconds. The maximum value that can be set is 600 seconds.

[XBS-5443] - rna: improved Search performance to avoid an issue when user, clicking on search results while they were not fully loaded, could get to the wrong conversation

[XBS-5472] - rna: added a notification in Settings -> Calls displayed if microphone access is disabled on web

[XBS-5535] - col7: added possibility to install Collaboration 7 Chrome extension via Settings -> Applications

[WMS-23187] - wim: improved the logic so that users without the ACL permission "can see call recordings" are not sent email notifications with AI transcriptions
and the AI transcriptions option in notifications settings is automatically disabled and cannot be activated by the user

[WMS-23442] - rna: improved the logic so that system messages about transcriptions and recordings are not displayed to external users in conversations
 

[WMS-23454] - wizy: updated the logic so that users from another company do not have moderator permissions (e.g. kick participants out, starting the recording) when joining the conference

Fixes

[XBS-5437] - rna: fixed an issue in which AI Chat Agent access settings were automatically changed from Organization to Everybody when reopening the chat agent settings

[XBS-5539] - rna: fixed an issue in which mobile app crashed when user started or tried to join a conference with microphone permissions denied
Added notification in case microphone permissions are missing

[XBS-5041] - rna: fixed an issue when it was impossible to login to HubSpot integration in Collaboration 7

Web 2.16.1.1571471 / iOS 2.16.1.357328 / Android 2.16.1.357328 Date: 04.06.2025

Improvements

[WMS-23149] - wizy: updated the logic so that members joining the conference via dial-in numbers are set the same transcription language as other participants of the conference

Fixes

[XBS-5317] - rna: improved the logic on mobile in case microphone permissions are missing, to avoid an issue when a call could drop without any notification if microphone access was not allowed

Now, if microphone access is denied:

• a relevant message appears on the Calls tab in app settings

• a pop-up notification appears when trying to make a call, requesting to allow microphone access in the phone settings

[XBS-5452] - rna: fixed an issue with MS Teams integration, in which presence status was not synced with MS Teams

[XBS-5488] - rna: fixed an issue in which archived conversations were not synced across devices, on web and mobile

• Also, resolved an occasional issue when some users could not quit some conversations.

[WMS-23435] - wda: fixed an issue when it was impossible to open Transcription window during a call

Cloud Analytics (CDR-View 2.0) Date: 30.05.2025

Improvement

[WMS-23034] - ca: made some fixes and improvements to Cloud Analytics (CDR-View 2.0) reports:

• resolved an issue with calculations on the Calls Stats, Agents, and Companies tabs that could result in doubling call entries and call duration

• made UI improvements and added new controls on the Calls Stats, Agents, Companies, and Tags tabs

• removed the Agents Extended tab, merging its functionality with the Agents tab

Documentation: How to use Cloud Analytics (CDR-View 2.0)

Web 2.15.1.1556046 / iOS 2.15.1.354632 / Android 2.15.1.354632 Date: 28.05.2025

Improvements

[XBS-5446] - rna: made some performance improvements in case of initiating a second call while the first one is still ringing
 

[WMS-23232] - wizy: made some performance and stability enhancements to improve reconnection to the conference in case of network issues  

Fixes

[XBS-5289] - rna: fixed an issue on iOS when it was impossible to allow notification permissions if contact permissions were denied or given only to selected contacts

[WMS-23297] - sys: fixed an issue in which external phone number during an incoming call was displayed with URL-encoded "%2B" instead of “+” character on the call push notification 

Web / iOS / Android 2.14.1 Date: 21.05.2025

Improvements

[XBS-4684] - rna: improved performance to avoid an issue in which there could be no media during a call in some networks

[XBS-5243] - rna: improved audio files playback functionality in Collaboration 7 conversations on both web and mobile

• Introduced the ability to play audio files directly in mobile apps without downloading them

• Added a playback control panel at the top of the conversation, featuring playback speed control, volume adjustment and close button. The panel remains visible when the user switches to another conversation or when an incoming call occurs

[WMS-23180] - wizy: improved visualization of conference transcription with more real-time performance

Fixes

[XBS-5046] - mobile: fixed an issue in which it was impossible to activate Google Workspace integration via Settings -> Integrations in Collaboration 7

[XBS-5474] - rna: fixed sync issues causing unread indicators and conversations list on mobile to not update correctly after reading messages on web

[WMS-23293] - wizy: fixed an issue where participants in large video conferences received duplicate transcription notifications after changing the transcription language

[No ticket] - rna: fixed an issue with group conversations in which incorrect number of members was displayed

Web / iOS / Android 2.12.1 Date: 07.05.2025

New Feature

[XBS-5256] - rna: made improvements to chat agents feature and added support of Generative AI type

Generative AI integration type allows to create chat agent without any coding expertise, just by creating a clear and precise prompt with instructions.

Other improvements include:

• Added the possibility to set Access Settings for Dialogflow and OpenAI chat agents and to use service handover.

• Added the new tool Suggestions. With it, a chat agent tries to guess what questions user may want to ask and suggests the options in the chat.

• Updated the logic so that chat agents are sorted by name rather than by creation date.

• Made some performance improvements.

• Improved Kite widget by adding possibility to search by user names, without the need to enter user email.

Documentation will be updated soon: How to configure сhatbots

Improvements

[XBS-5407] - web: made some performance improvements so that AI Assistant popup is loaded faster

[WMS-19638] - rna: updated the logic so that Call group manager is automatically added to a conversation with external members and a Service tag if a message (including SMS) from an external user was not answered for 60 minutes or more

Additionally, the manager receives an email informing about the conversation.

Note:

• Subscription plan requirements: UC-Business or higher

• Call group manager, who is added to the conversation and who is sent the email is taken from WMS -> Dialplan -> Call groups tab -> relevant Call group settings -> Missed calls manager field

Fix

[XBS-5427] - web: fixed an issue in which Collaboration 7 crashed and blank page was displayed when trying to place a call via Dialpad with no microphone permissions granted

Web 2.11.1 Date: 30.04.2025

Improvements