How to open an RMA request for CAPEX

Preconditions

Before opening a request, please check these rules regarding RMA submission based on purchase period:

• for devices purchased more than 5 years ago, no RMA allowed
• for device purchased more than 1 year ago but less than 5 years, you need to attach a copy of the signed 5y warranty contract to your RMA request
• for devices purchased less than 1 year, RMA allowed without any additional documents
  
  

Open an RMA request

To open an RMA request, follow these steps:

1. Log in to Salesforce Partner Community, on the Home page, click Submit a Case button
   
   

2. Choose the option RMA Capex and click Next
   
   
   

3. Select Customer Account and click Next

4. Select a device from the list of available devices. You can see the date of purchase that shows whether or not you can proceed with your request and click Next
   
   

   
   

5. Specify Subject and Description. For devices purchased more than 1 year ago, but less than 5 years, upload a copy of a signed warranty contract and click Submit.

   The option to add a box to you request will take effect later, please do not activate it.
   

   
   
   

6. After clicking Submit, you get the confirmation with the link to your case
   
   
   
7. Click Click here to open it