How to open an RMA request for CAPEX

Preconditions

Before opening a request, please check these rules regarding RMA submission based on purchase period:

• for devices purchased more than 5 years ago, no RMA allowed
• for device purchased more than 1 year ago but less than 5 years, you need to attach a copy of the signed 5y warranty contract to your RMA request
• for devices purchased less than 1 year, RMA allowed without any additional documents
  
  

Open an RMA request

To open an RMA request, follow these steps:

1. Log into WMP (my.wildix.com), select the tab Orders & Billing 

2. Go to the tab RMA Overview, then click RMA CAPEX only to create a request:
   
   

   

   Note: Starting from February 2023, On the RMA Overview tab, you can request RMA for CAPEX items only. If you need to request cancellation/ replacement of HWaaS devices, consult the document HWaaS cancellation and replacement.

3. Select a device in Product info field. You can see the date of purchase and the color indication that shows whether or not you can proceed with your request

   • green - < 1 year,  RMA allowed without any additional documents
   • yellow - > 1 year but < 5 years, attach a copy of a signed warranty contract

   • red - > 5 years, no RMA allowed
     
     
     
     

4. For devices purchased more than 1 year ago, but less than 5 years, you need to upload a copy of a signed warranty contract 

   
   

5. Confirm Terms and Conditions and click Submit 

6. Your request appears in the RMA Overview list