What happens if Partner has overdue invoice payments

Partners with overdue invoice payments receive a warning notification on the 2nd day of the overdue. If the payment remains outstanding after 5 days, the ability to order HW/ HWaaS is blocked. After 30 days, the Portal functionality is locked. If the payment is still not settled after 35 days, all services are suspended.

Partners receive the following email notifications:

• Notifications about restricted HW and HWaaS ordering: on the 5th, 10th, and 15th day of the overdue  

• Notification about locked Portal functionality: on the 30th day of the overdue

• Notification about suspended services: on the 35th day of the overdue

Use case 1: Partner has overdue payments less than 5 days

1. Partner with an overdue payment less than 5 days logged in to the Portal gets a warning message

2. After clicking OK button, the partner is redirected to the Account Balance page

3. The Cart is still available for making orders

Open

Use case 2: Partner has overdue payments more than 5 days

1. Partner with an overdue payment more than 5 days logged in to the Portal gets a warning message

2. After clicking OK button, the partner is redirected to the Account Balance page

3. The Cart is blocked and it is impossible to make orders, but Partner still has the ability to order licenses

Open