This Article explains what happens if Partner has overdue invoice payments.
Created: January 2022
Partners with overdue invoice payments receive a warning notification on the 2nd day of the overdue. In 5 days the ability to order HW / HWaaS is blocked.
In 30 days, Portal functionality is locked. In 35 days, unpaid services are stopped.
Partners receive the following email notifications:
Partner with an overdue payment less than 5 days logged in to the Portal gets a warning message
After clicking OK button, the partner is redirected to the Account Balance page
The Cart is still available for making orders
Partner with an overdue payment more than 5 days logged in to the Portal gets a warning message
The Cart is blocked and it is impossible to make orders, but Partner still has the ability to order licenses