WMS Beta Changelog rel70beta

WMS Beta 7.10.20260910.2 Date: 14.09.2026

Improvement

[WMS-26023] - sys: improved DaySaver security

With this update, DaySaver web interface is disabled by default. If you require access to the web interface, you can enable it manually through the WMS:

• Navigate to PBX > Security

• Go to HTTP Security

• Check the option: Enable web server on HW devices

WMS Beta 7.10.20260825.1 Date: 09.09.2026

Improvements

[WMS-27226] - x-hop: improved the logic to avoid an issue where the beginning of Smart Notification audio was occasionally cut off during playback if the headset was in power-saving mode.

A default one-second silence is now automatically inserted before each message. To customise this behaviour, a new Dialplan variable, XHOP_SN_WAKEUP_SOUND, has been introduced, which allows the silence to be disabled:

• Set XHOP_SN_WAKEUP_SOUND="" in Global Dialplan variables (WMS -> Dialplan -> General settings -> Set dialplan variables).

• To use a custom prompt, set the variable to a specific sound file path (e.g. XHOP_SN_WAKEUP_SOUND=tvoice/custom_prompt) to play an audio signal instead of silence.

[WMS-27314] - wms: added the Voice Agent Dialplan application, which can be used with AI Voice Agents that have Voice & languages settings configured

How-to:

1. In Dialplan, add the Voice Agent Dialplan application.

2. Choose the required Voice Agent and set the language.

Note: Only Voice Agents with Voice & languages configured are displayed in the list of available Voice Agents.

To configure the settings:

• Go to WMS -> PBX -> Integrations -> Voice AI Agents.

• Add a new agent or edit an existing one.

• Navigate to the Voice & languages section and click Add language.

• Choose the language, select a voice, and enter the first message. You can add custom voices, for example by choosing the ElevenLabs (private) option.

• If needed, add pronunciations, specifying how certain words should be pronounced in this language, for example the company name.

• Enable the “Detect the caller's language automatically” toggle to have the language detected automatically.

• Enable the “Greet in every configured language” toggle if you want the first message from each language to be played to the caller, and enable Background sound if required.

• Save the settings.

Documentation will be updated soon.

Note: The Voice Bot application is deprecated and continues to work with AI Voice Agents without the Voice & languages configuration.

[WMS-27719] - wms: expanded Company API Key support to nearly all PBX features for easier integration management

Fix

[WMS-27362] - sys: fixed an issue where WP phones could incorrectly appear as offline in WMS and it was not possible to control them via Collaboration

WMS Beta 7.10.20260825.1 Date: 03.09.2026

Improvement

[WMS-26730] - x-hop: enabled x-hoppers headset authorization for users across different PBXs within the same WMS Network

WMS Beta 7.10.20260825.1 Date: 27.08.2026

Fixes

[WMS-27178] - sys: fixed an issue in which emails were not sent automatically when using a custom SMTP configuration

[WMS-27268] - x-ca: fixed an issue in x-caracal where exporting a Detailed Distribution Report as CSV could time out and fail, and scheduled report emails for busy queues could occasionally contain empty CSV attachments

WMS Beta 7.10.20260819.1 Date: 24.08.2026

Improvement

[WMS-25315] - sys: added "Internal routing for office numbers" option to the Dial the trunk application in Dialplan to route local calls internally and avoid unnecessary trunk usage

How-to: 

1. In the Dialplan, go to the Dial the trunk application

2. Enable the checkbox Internal routing for office numbers

When enabled, the system automatically detects if an outbound call is directed to a number assigned as a local Office number. If a match is found, the call is routed internally within the PBX instead of being sent through the external trunk.

Note: 

• Each office number must be assigned to a single user only; if a number is shared, the system cannot determine the correct internal destination.

• Office numbers must be configured in E.164 format (e.g., +1234567890).

Fixes

[WMS-26637] - wms: fixed an issue in which the log of a scheduled import of users (e.g. from Office 365) was empty after upgrade to WMS 7.08.20260625.1

[WMS-27021] - wms: fixed an issue where calls answered on WP 5 phone and transferred via Collaboration 7 were not correctly displayed in Analytics and in call history

[WMS-27295] - wms: fixed an issue in which PBX upgrade proceeded even when available disk space was lower than required

[WMS-27541] - wms: fixed an issue where Start 5 phones displayed incorrect caller information for external calls that were transferred

WMS Beta 7.10.20260819.1 Date: 20.08.2026

Improvement

[WMS-27234] - wms: added the possibility for x-hoppers users to manually sign out from headsets via AI Assistant, without the need to place the headset on the charger

How-to:

You need to configure a Transfer action within the AI Voice Agent settings. 

1. Go to WMS -> PBX -> Integrations -> Cloud integrations -> AI Voice Agents

2. Select the Voice Agent used in the x-hoppers broadcast

3. Add a Transfer tool with the following details:

• Description: e.g. Transfer if user asked to "Logout", "Log out", "Unassign" or "Deassign" (mention the words users will use when logging out from the headset). 

• Context: xhop_logout

• Destination: Predefined

• Extension: logout

• Pipeline: Generate a reply as instructed and transfer the call after playback

• Reply instructions: e.g. Transfer the call and reply "Now you will be unassigned from the headset. Press the green button to log in again."

When a user asks the AI to "log out" or "unassign" (using the words from the Voice Agent Transfer tool description) the user is unassigned from the headset, the license reverts to Service. The headset remains inactive until the user presses the Push-to-talk to initiate the authentication process again.

Fix

[WMS-25672] - wms: fixed an issue where FXO devices failed to provision correctly in some cases

WMS Beta 7.10.20260817.1 Date: 18.08.2026

Improvement

[WMS-27210] - wms: added a confidence score to AI Voice Agent reply events to improve transcription accuracy monitoring

For AI Voice Agents set up via Webhook integration type, you can now see how well each phrase from a caller was recognized directly within the Voice Agent traces. This score helps identify low-confidence speech inputs that may require further optimization.

To view the confidence score:

1. Go to WMS -> PBX -> Integrations -> Cloud integrations -> Voice Agents.

2. Open a Voice AI Agent and click on a trace to view its details.

WMS Beta 7.10.20260812.1 Date: 13.08.2026

Improvement

[WMS-26972] - wms: added Company API Key support to Originate and Predictive Dialer APIs with user-context controls

• Added a PBX User tab to the API Key creation flow (PBX section), allowing admins to bind a key to a specific user extension. If left empty, the key defaults to Admin context.

• The associated PBX user extension is displayed in the Scopes column of the API Keys list and within the edit mode.

• Company API Keys now support /api/v1/Originate (calls, SMS), api/v1/PredictiveDialer/calls, and /SmartNotification via callcontrol and notifications scopes.

WMS Beta 7.10.20260807.2 Date: 10.08.2026

Fix

[WMS-26256] - sys: fixed an issue in which continuity calls were incorrectly displayed with user’s extension as the Dialled Number in Cloud Analytics (CDR-View 2.0); these segments are now clearly marked as continuity

WMS Beta 7.10.20260805.1 Date: 06.08.2026

New Firmwares

SuperVision 5 v. 2.12.0.73, ForcePro 5 v. 2.12.16.123, WelcomeConsole 5 v. 2.12.16.103, WorkForce 5 v. 2.12.16.120

[WPR5-234] - wpr5: fixed an issue on SuperVision 5 where voicemail information displayed as (null) when the user language was set to German

[WPR5-249] - wpr5: fixed an issue where incoming calls to WP 5 phones were dropped when answering via the button on Yealink WH64 headsets

WMS Beta 7.10.20260803.1 Date: 03.08.2026

Improvement

[WMS-26833] - wms: added DTMF support to Voice Agents, allowing callers to use keypad inputs for entering precise data like PINs, IDs, phone numbers 

Notes: 

• Simultaneous voice and keypad input will generate two separate replies rather than a merged turn.

• Keypad inputs appear in call traces as standard transcription events for consistency.

Fix

[WMS-27169] - ai: fixed an issue where Voice Agents would skip response playback if background noise was detected immediately after a user's question

WMS 7.09.20260730.1 Date: 30.07.2026

Fixes

[WMS-25395] - sys: fixed an issue where AI Voice Agent conversations failed to start when initiated via the originate API

[WMS-26663] - sys: fixed an issue where call recordings and transcriptions were missing for the second leg of a call after being transferred from an AI Voice Agent when using the Predictive Dialer or Originate API

[WMS-27050] - sys: fixed a rare issue where incoming calls from some carriers could fail to reach users because the PBX rejected the call request

WMS Beta 7.09.20260727.1 Date: 29.07.2026

Improvements

[WMS-26867] - wms: disabled automatic firmware updates of WP 5 phones when PBX auto-update is turned off to prevent unexpected reboots 

• Firmware updates for WP 5 phones now respect the global PBX update toggle. If Automatic upgrade is disabled in WMS -> System -> Upgrade, automatic firmware updates for the phones are skipped.

• Current limitation: The current logic only checks if auto-updates are enabled/disabled. It does not yet respect the specific PBX upgrade schedule (weekly/monthly). Phones update during the next nightly window if auto-update is on.

[WMS-27013] - wms: updated the logic of importing users (e.g. from Office 365) on x-hoppers PBXs, so that users are assigned the Default ACL group and a Service license by default

WMS Beta 7.09.20260723.1 Date: 27.07.2026

Improvements

[WMS-26211] - sv5: added support for video calls to intercoms on SuperVision 5 and ForcePro 5 phones

[WMS-26216] - sys: added support for preserving dynamic geolocation data in Microsoft Teams emergency calls

[WMS-26510] - sys: improved the logic to avoid a rare issue where calls were dropped after Voice Agent failed instead of continuing with the remaining Dialplan applications

Note:

• Added the ability to configure the maximum time the Voicebot Dialplan application waits for Voicebot execution before triggering failover (30 seconds by default). To change this timeout, set the following variable in WMS → Dialplan → General Settings → Set dialplan variables: VOICEBOTCONFIG_TIMEOUT=number of seconds.

• Added the channel variable VOICEBOTRESULT to indicate the outcome of Voicebot execution. Possible values: COMPLETED, TRANSFER, FAILED, EXCEPTION.

Fixes

[WMS-24580] - wms: fixed an issue where deleted custom global dialplan variables remained in memory until a manual PBX Engine restart

[WMS-26616] - wms: fixed an issue where call recording stopped and was not displayed in Collaboration after the call was picked up from a Park Orbit

New Firmwares

WelcomeConsole 5 v. 2.12.16.100, WorkForce 5 v. 2.12.16.117, ForcePro 5 v. 2.12.16.120, Start 5 v. 2.12.5.63

[WPR5-221] - wpr5: fixed an issue where WP 5 phones could reboot after repeatedly using the Shared Voicemail BLF key

[WPR5-233] - wpr5: fixed an issue where Voicemail information was unavailable for users with the German (De) language selected

[WPR5-239] - wpr5: fixed an issue where caller names on BLF keys were not updated after an attended transfer via the Transfer menu

WMS Beta 7.09.20260720.1 Date: 22.07.2026

Improvement

[WMS-26118] - sys: updated Debian packages of the PBX to the latest version (Debian 13)

Fix

[WMS-25804] - x-hop: fixed an issue where headsets assigned to users via WMS were not automatically unassigned

WMS Beta 7.09.20260715.1 Date: 16.07.2026

Fixes

[WMS-25838] - sys: fixed a rare issue in which some old generation phones (e.g. Start, WP480 r3/ r4, WP490 r3/ r4) failed to display History when Cloud Analytics was enabled

[WMS-26815] - wms: fixed an issue in which a user could not access call recordings in Revenue Intelligence despite having the Can see call recordings ACL permission enabled

WMS Beta 7.09.20260713.2 Date: 14.07.2026

Fix

[WMS-25626] - wms: fixed an issue where unanswered incoming calls were incorrectly marked as completed in Analytics and answered in call history when the "Provide music on hold instead of ringing tone" option was enabled for the "Dial the phone" Dialplan application

WMS Beta 7.09.20260709.5 Date: 13.07.2026

Fixes

[WMS-26399] - int: fixed an issue where answering incoming calls via the Bubble popup ignored the audio device selected in Collaboration settings

[WMS-26554] - x-hop: fixed a PBX engine crash that could occur during conference playback of generated TTS prompts

WMS Beta 7.09.20260708.1 Date: 09.07.2026

Improvement

[WMS-26290] - wms: made some security improvements

WMS Beta 7.09.20260707.1 Date: 08.07.2026

Improvement

[WMS-26665] - wms: added a configuration option to hide the red recording indicator when only call transcription is enabled

Note: This feature is disabled by default

How-to:

• Add the following parameter to the /etc/callweaver/sip-general-custom.conf file: show_transcribe_as_record_in_dialog=no

• Where "no" hides the red recording indicator

Fix

[WMS-26586] - x-hop: fixed an issue where x-hoppers users could be unassigned immediately after successful voice authentication

WMS Beta 7.09.20260703.1 Date: 07.07.2026

Improvement

[WMS-25927] - classound: added possibility to manage CLASSOUND eSIM via WMS

How-to:

1. Go to WMS -> Devices -> eSIM Manager tab

2. There, you can see available eSIM, assign the eSIM to a user, get QR Code, etc. See more details in the documentation: https://wildix.atlassian.net/wiki/x/AYC_aQ

WMS Beta 7.09.20260702.1 Date: 02.07.2026

Improvements

[WMS-25674] - sys: added support for enabling HTTPS by default on W-AIR Base stations via PBX provisioning

Note: HTTPS is enabled by default.

How-to:

• Add the following parameter to the /rw2/etc/provision.conf file: HTTPForceUseWEB=yes

• Where “yes” enables HTTP instead of HTTPS

[WMS-26329] - x-ca: updated licensing requirements for the Services tab in the x-bees Live Dashboard. The tab is now available only for PBXs with an x-caracal license

Fix

[WMS-26341] - sys: fixed an issue where the fax PDF could be deleted before the outgoing fax report email was sent

[WMS-26556] - wms: fixed an occasional issue in which some calls dropped after being answered in Legacy Collaboration, after upgrade from WMS 6 to WMS 7

[WMS-26590] - wms: fixed an issue in which the Diagnostics Hub archive folder was deleted during automatic PBX cleanup

WMS Beta 7.09.20260625.2 Date: 29.06.2026

Fix

[WMS-26569] - x-hop: fixed an issue where users were unable to pick up calls via smart notifications on x-hoppers headsets after a skills group change in WMS

WMS Beta 7.09.20260625.2 Date: 26.06.2026

New Feature

[WMS-26337] - wms: added possibility to choose Transcribe mode within the Start Record/ Transcribe call Dialplan application

Transcribe mode includes the following options:

• System default: real-time transcription for x-hoppers, x-bees and post-call transcription for Collaboration 7

• Realtime: real-time transcription for x-bees, x-hoppers

• Post-call: post-call transcription for x-bees, x-hoppers and Collaboration 7

Selecting Transcribe mode is available in case of Record + Transcribe or Transcribe only service modes.

Improvement

[WMS-26503] - wms: improved Microsoft SSO authorization flow

When logging in to Legacy Collaboration using Microsoft SSO, users are now required to give Wildix permission to access Microsoft account data to ensure a secure and verified login process.

[WMS-26545] - wi-one: changed the hang up (red) button behavior during attended transfer. Pressing the hang up button now ends the current call and returns the user to the original call instead of completing transfer

Fix

[WMS-26452] - sys: fixed a rare issue that could cause inbound SIP trunk calls to disconnect after being placed on hold

WMS Beta 7.09.20260619.1 Date: 24.06.2026

Fix

[WMS-26382] - sys: fixed attended transfer issues in x-bees, Collaboration 7 and x-hoppers web, when using a hardware phone as the active device, including missing transfer completion controls and persistent call pop-ups after transfer completion

WMS Beta 7.09.20260619.1 Date: 22.06.2026

Improvement

[WMS-26361] - wms: fixed an issue where queue_log configuration could be reset after PBX upgrades

Note:

• To enable queue logging, add the queue_log=yes/on parameter to the /rw2/etc/callweaver/logger.conf file.

• To ensure the setting is preserved after PBX upgrades, add the queue_log=yes/on parameter to the /rw2/etc/callweaver/logger_general_custom.conf file. This value overrides the setting configured in logger.conf file.

[WMS-26382] - wms: made some security improvements

WMS Beta 7.09.20260616.2 Date: 17.06.2026

Improvements

[WMS-26180] - x-hop: added the Drop Message Dialplan application for x-hoppers, which allows to record announcements that are automatically played to users upon entering the broadcast 

How-to: 

1. Go to WMS -> Dialplan -> choose the necessary Dialplan 

2. Add the application Drop message and fill out the following fields:

   • Broadcast: choose the necessary broadcast

   • Skills: select skills, so that the messages will be played to the users belonging to the chosen skills group 

   • Time to live: enter duration (e.g., 1h 20m) after which the message is deleted

Once set up, it is possible to dial the number that includes the Diaplan and record the message. 

Note:

• Dropped messages will be played only when the Play Dropped Messages option is enabled in the Broadcast Dialplan application.

• By default, the maximum duration of a single message is 300 seconds. This value can be adjusted by adding the following variable in WMS → Dialplan → General Settings → Set dialplan variables:
  DROP_MAX_LENGTH=number of seconds

[WMS-26289] - wms: made some security improvements

WMS Beta 7.09.20260615.1 Date: 15.06.2026

Improvements

[WMS-22443] - x-hop: added possibility to send x-hoppers Broadcast Messages and QR code notifications to specific groups of users only

How-to:

• When creating a broadcast message or a QR code, navigate to the Filter by skills field

• Choose the necessary skill Only users belonging to the skill group will receive the broadcast message/ QR code notification.

Important: the feature is supported with the updated x-hoppers Smart Notification Dialplan only, which is available in the documentation: https://confluence.external-share.com/content/766904/how_to_send_broadcast_messages

[WMS-25759] - classound: added the possibility to enable one-way SMS for users without a CLASSOUND Pro license 

• To enable one-way SMS for CLASSOUND Core, add the following parameter to the /etc/smsd.conf file: CLASSOUND_ENABLE=yes

Documentation: CLASSOUND Core and Pro Guide

[WMS-25961] - sys: added a new WMS Security setting to control web server access on WP 5 phones

How-to:

1. Go to WMS -> PBX -> Security

2. Enable web server on HW devices checkbox

3. Go to WMS -> Devices, select the desired device, and click "Configure/Sync device" to apply the setting

Note:

• Web server access is disabled by default

• Devices added after the option is enabled will automatically inherit this setting

[WMS-26397] - x-hop: updated voice prompt packages for Italian, French, Spanish, and German to remove the "Call on hold" announcement when answering an incoming call during a broadcast

Fixes

[WMS-26268] - x-hop: fixed an issue with Voice Authentication for x-hoppers where IDs containing "00" were not detected correctly, preventing user from assigning to the headset

[WMS-26281] - x-hop: fixed an issue in which TTS Voice selected in x-hoppers Smart Notifications Dialplan was not applied

Note: The fix is supported with the new Smart Notifications Dialplan available in the documentation: https://confluence.external-share.com/content/766905/x-hoppers_smart_notifications

WMS Beta 7.09.20260611.1 Date: 11.06.2026

Fix

Reverted the changes made in [WMS-26286], [WMS-26360] due to some regression issues

New Firmwares

SuperVision 5 v. 2.12.0.60, WelcomeConsole 5 v. 2.12.16.91, WorkForce 5 v. 2.12.16.103, ForcePro 5 v. 2.12.16.109

[WPR5-51] - dev: added support for incoming call ringing on MonoLED/DuoLED BT headsets, allowing users to hear incoming calls directly through the headset instead of the device speaker

How-to:

1. Go to Menu -> Audio -> Headset Ring Mode

2. Enable/disable Headset Ring Mode option

[WPR5-184] - sv5: fixed an issue on SuperVision 5 phones, where voicemails could not be played a second time without leaving and reopening the mailbox

WMS Beta 7.09.20260610.2 Date: 10.06.2026

Fix

[WMS-26286], [WMS-26360] - wms: made some fixes and security improvements 

WMS Beta 7.09.20260603.1 Date: 04.06.2026

New Feature

[WMS-24259] - sys: added Company API Key authorization support for the PBX API

How-to:

1. Go to WMS → PBX → Integrations → Company API Keys

2. Create or edit an API key

3. Assign the required PBX permissions (pbx:* or pbx:read)

WMS Beta 7.08.20260521.1 Date: 01.06.2026

Fix

[WMS-26203] - sys: fixed an issue where AI Voice Agent failed to resume speaking after an interruption when Background sound option was enabled in Dialplan

New Firmware

SuperVision 5 v. 2.12.0.56

[WPR5-212] - sv5: improved ringtone volume on SuperVision 5 phones to avoid an issue when the ringtone was too loud when the lowest volume was set

WMS Beta 7.08.20260520.2 Date: 28.05.2026

Fixes

[WMS-26005] - sys: fixed an issue where call recording and transcription stopped after the Continuity feature was activated

[WMS-26283] - dev: reverted W-AIR firmware v 790b100 due to an issue in which it wasn’t possible to access Central directory from handsets after the upgrade to the firmware

WMS Beta 7.08.20260520.2 Date: 26.05.2026

Fix

[WMS-25447] - x-hop: fixed an issue where some broadcasts were displayed without names in Cloud Analytics (CDR-View 2.0)

WMS Beta 7.08.20260520.2 Date: 21.05.2026

Fix

[WMS-26200] - sys: made some improvements in authorization flow

WMS Beta 7.08.20260520.1 Date: 20.05.2026

Fix

[WMS-26046] - sys: fixed an issue where the AI Voice Agent skipped the response playback entirely when background noise was detected

WMS Beta 7.08.20260518.1 Date: 19.05.2026

Improvement

[WMS-25753] - wms: added a new call forward API endpoint for call groups

New API endpoint: POST api/v2/call-group/{id}/forward

Fixes

[WMS-25220] - sys: fixed an issue where one-way audio occurred when a call was answered by a local WP phone after mobility confirmation was not completed

[WMS-26117] - wms: fixed an issue where the admin user was unable to see import progress when importing contacts

[WMS-26146] - wms: fixed an issue where voicemail transcriptions were not included in body of email notification for users with a UC-Premium subscription plan

WMS Beta 7.08.20260512.2 Date: 13.05.2026

Improvements

[WMS-25714] - sys: added background sound during AI Voice Agent response processing to reduce perceived silence

How-to:

1. Go to WMS → Dialplan → Dialplan rules

2. Open the necessary Dialplan rule

3. Open the "Voice Bot" application

4. Select the desired music on hold in the Background sound dropdown menu

[WMS-25933] - ai: added support for Portuguese language in the AI Voice Agent Dialplan application

[WMS-26006] - wms: added the possibility to enable DHCP and disable VLAN on WP phones centrally via provisioning

How-to:

Add the following parameters to the /rw2/etc/provision.conf file:

• DhcpForceUse = yes|no, (default - no)

• VlanForceReset = yes|no, (default - no)

Where: "no” disables the feature(default), "yes" - enables it

Fixes

[WMS-25925] - rna: fixed an issue where a call picked up by user was incorrectly shown as missed in the call history

New Firmwares

SuperVision 5 v. 2.12.0.55

[WPR5-228] - sv5: fixed an issue on SuperVision 5 where changing the volume on MonoLED/DuoLED headsets during a call could cause the call to drop

WMS Beta 7.08.20260511.1 Date: 11.05.2026

Improvement

[WMS-25740] - wms: added new ACL permission Manage CallGroup which gives the possibility for non-admin users to manage Call Group members (e.g. add dynamic members to a call group via x-bees)

Admins can now assign specific ACL groups as managers for individual Call Groups without requiring full admin access to the PBX.

Fixes

[WMS-25826] - sys: fixed an occasional issue in which call transcriptions were not created when language list in Set->Transcribe languages Dialplan application contained multiple dialects of the same language family

[WMS-25840] - col7: fixed an issue in Collaboration 7 integration with Zoho, in which click-to-call from Zoho required the user to manually answer their own call before initiating the outgoing call to the destination number

[WMS-26025] - sys: fixed an issue in which Legacy Collaboration didn’t receive calls if the tab was frozen by browser or closed in some cases

[WMS-26126] - sys: fixed a rare issue in which incoming calls from some trunks failed after the update to WMS 7.07.20260326.1

New Firmwares

Wi-One v. 1.0.0.32

[WPR5-195] - dev: added the ability to redial the last number by pressing the green dial button on Wi-One phone

[WPR5-222] - dev: fixed an issue in which Wi-One phone was unable to download custom ringtones or avatar from PBXs with an IP address ending in .0

WMS Beta 7.08.20260504.1 Date: 07.05.2026

Fix

[WMS-25818] - sys: fixed an issue in which some data was missing in Cloud Analytics and Revenue Intelligence in some rare cases

New Firmwares

SuperVision 5 v. 2.12.0.51, WelcomeConsole 5 v. 2.12.16.88, WorkForce 5 v. 2.12.16.99, ForcePro 5 v.2.12.16.106, Start 5 v.2.12.5.53

[WMS-25955] - sys: fixed an occasional issue where a missing call end event caused talk time to be displayed inaccurately in Cloud Analytics (CDR-View 2.0)

[WPR5-216] - wpr5: fixed an issue on WP 5 phones where the selected ringtone and caller's avatar were not displayed correctly when the PBX IP address ended with .0

WMS Beta 7.08.20260504.1 Date: 05.05.2026

Improvements

[WMS-25910] - wms: improved PBX performance and stability

[WMS-25914] - dev: added the possibility to disable the LED status light on WP 5 phones

How-to:

Add the following parameter to the /rw2/etc/provision.conf file:

- POWER_LED=yes|no

Where: "no” turns the LED off, "yes" - turns it on (default)

Fixes

[WMS-25544] - sys: fixed an issue where callers could not hear audio when a call was transferred from a voice agent to a user and then re-routed to another voice agent after a timeout

[WMS-25995] - wms: fixed an issue where voicemail transcription was not working when the "Record the call" application was set to "Record only" mode in the Dialplan

WMS Beta 7.08.20260429.1 Date: 04.05.2026

Improvements

[WMS-25559] - wda: added transcription accuracy (confidence) in transcription events for Voice Agent webhooks

[WMS-25855] - x-hop: removed silence detection from the extension recording in the Voice authentication flow to improve user experience

New Firmwares

WelcomeConsole 5 v. 2.12.16.86, WorkForce 5 v. 2.12.16.97, ForcePro 5 v.2.12.16.104

[WMS-25816] - sys: fixed an issue where TTS was skipped after transferring a call from Voice Agent to Dialplan

[WMS-26027] - sys: added Server name indication (SNI) to Callback URLs requests

[WPR5-186] - dev: fixed an issue on WP 5 phones where answering calls via the headset button did not work with Jabra Engage 65 SE connected via USB

WMS Beta 7.08.20260427.1 Date: 29.04.2026

Fix

[WMS-25778] - x-hop: fixed an issue where calls dropped when a headset assigned to the same extension was placed on the charger

Note: This issue only affected PBXs with Voice Authentication disabled.

WMS Beta 7.08.20260427.1 Date: 28.04.2026

Improvement

[WMS-25493] - wda: added call-related Webhook events for start, pause, unpause, stop recordings

How-to:

1. Go to WMS → PBX → Integrations → Cloud integrations

2. Open Webhook

3. In the Call events configuration, enable the required fields: call:live:record:start, call:live:record:pause, call:live:record:unpause, call:live:record:stop

4. Click "Add" or "Save" to apply the changes

New Firmware

SuperVision 5 v. 2.12.0.47

[WPR5-227] - sv5: fixed an issue where SuperVision 5 phone crashed when switching a call from speakerphone mode to handset mode

WMS Beta 7.08.20260422.1 Date: 23.04.2026

Improvement

[WMS-25650] - wms: added new Dialplan application named "Stop Record / Transcribe" to stop recording and transcription

How-to:

1. Go to WMS -> Dialplan -> Dialplan rules -> open the necessary Dialplan rule

2. Select Stop Record / Transcribe application

3. Click Save

Note: The "Record call" application has been renamed to "Start Record / Transcribe call"

WMS Beta 7.08.20260421.1 Date: 22.04.2026

Improvement

[WMS-25572] - dev: added support for customizing boot logo, screensaver and background image on SuperVision 5

How-to:
Add one or more of the following parameters to the /rw2/etc/logoprovision.conf file (they can be used independently or together):

• ScreensaverIMG = screensaver.bmp