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Outlook integration for Microsoft Windows

Outlook integration for Microsoft Windows

Outlook integration supports: Calendar Sync, Presence, User pictures, Click2call, IM, Call popup, Caller name lookup, live search in Outlook contacts, URL to create / edit contact during an incoming call.

Updated: February 2023

Permalink: https://wildix.atlassian.net/wiki/x/IBjOAQ

Features

  • Calendar Sync

  • Presence and user pictures

  • Click2call and IM

  • Call popup

  • Caller name lookup and live search in Outlook contacts

  • URL to create / edit a contact during an incoming call

  • Creating Wildix Conference 

Additionally:

Requirements

  • Wildix Legacy Collaboration

  • Windows 10 (64-bit)

  • MS Office 2016 or higher (note that Office on the web is not supported)

  • Subscription plan: UC-BUSINESS per each user 

For Calendar Sync:

  • Min. Outlook version: 2016

Note: Starting from WMS 5.03, it is possible to sync calendars and update users statuses automatically, without Outlook. Consult the Guide Microsoft 365 Integration Guide for details.

Make sure that Wildix Outlook Integration is active in Outlook Options -> Add-ins. To add Wildix to Add-Ins:

  • Go to File -> Options:

  • Go to Add-Ins and select Wildix Outlook Integration -> click Ok to save the changes:

Outlook integration - adds-in.png

For other features:

  • Min. Outlook version: 2016

  • Office Pro Plus 2016 or Office Standard 2016 + Skype for Business (make sure Skype is not running, since Microsoft accepts only one source for presence)

Current limitation: Android Legacy Collaboration App vs Outlook Calendar

  • It is not recommended to enable option “User status when talking on mobile” on Android Legacy Collaboration App (Advanced Settings) in case of using Outlook Calendar Integration: after completing a mobile call, user status might not be able to go back to its previous state due to the Outlook Calendar sync, and might remain incorrect.

Installation

Install WIService

Outlook integration is part of the WIService starting from WIService v. 3.5.1. So, to enable Outlook integration, WIService should be installed:

  • Go Legacy Collaboration Settings -> Extensions -> install Integration service:

For detailed instructions on how to install WIService, check this guide: What is WIService: Installation.

Activate Outlook Integration

Once WIService is installed, you need to activate Outlook integration in WIService settings:

Note: Starting from WIService v. 3.7.10 admin rights are required to activate Outlook Integration. When activated, Outlook Integration is enabled for all users of the Windows PC. 

  • Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon -> select Settings

  • Activate the option Enable Outlook Integration (admin rights required):

  • After the activation, Wildix Outlook Integration is available in Outlook Calendar:

    • click Settings to choose calendars to be synced with Legacy Collaboration

    • click About  to check the integration version and open logs if needed

Outlook integration - access to calendars .png
Outlook integration- calendars for sync.png

Starting from WIService v. 3.16.1, Outlook integration installation folder is in the WIService folder on Windows. 

Enable Outlook calendar sync

Go to Legacy Collaboration Settings -> Outlook (the tab appears after the integration is installed) and click the toggle switch Enable calendar sync:

Outlook integration - Outlook tab in Collaboration.png

Note: The calendar sync can take up to 10 minutes after you enable it. 

Important: Starting from WMS 5.04.20211228.2, in case Microsoft365 integration is enabled in WMS -> Settings -> PBX -> Integrations, Microsoft365 integration has higher priority, Legacy Collaboration syncs with Outlook Cloud, and the Outlook tab is replaced with Microsoft365 in Legacy Collaboration Settings. 

Documentation: Microsoft 365 Integration Guide

The following features are supported:

  • Sync of your presence status in Legacy Collaboration with Outlook calendar event status

  • Sync of upcoming events from Outlook calendar

  • Outlook calendar working hours sync with Legacy Collaboration

Click the Calendar icon to see the upcoming events from your Outlook calendar:

Outlook Integration - calendar.png

  • Status mapping: allows you to set the corresponding Wildix Legacy Collaboration status for each Outlook calendar status; additionally you can enable / disable the status message

  • Publish working hours: enables sync of working hours from Outlook calendar with Wildix Legacy Collaboration; additionally you can select the Wildix Legacy Collaboration status displayed when you are out of office and enter the status message

  • Hide status message of private events: enable if you don’t want status message of private events to be displayed as your status message of Wildix Legacy Collaboration

  • Popup: allows you to open Outlook upon receiving or placing a call:

    • On-click (Incoming/ Outgoing call): click the link to open the app 

    • Ringing (Incoming call): the app opens upon receiving a call (when call is in “ringing” state)

    • Call generation (Outgoing call): the app opens upon placing a call (when call is in “ringing” state)

    • Answer (Incoming/ Outgoing call): the app opens right after a call is answered