Citrix Integration - User Guide
This Guide leads you through the process of Citrix Integration usage, starting from connection to Citrix Workspace and ending with usage of Legacy Collaboration.
Created: November 2021
Permalink: https://wildix.atlassian.net/wiki/x/ghPOAQ
Introduction
Wildix integrates with Citrix Virtual Apps and Desktops allowing for virtualization of applications and desktop systems, and enabling users to work with enterprise applications from remote workstations using any smartphone, tablet or PC.
Within the Integration, it is possible to virtualize Legacy Collaboration and access it via a remote session.
Supported features:
Calls
Presence
Desktop sharing and file transfer
Shared phonebooks
Video conference
Chat and chat conference
Fax printer
Virtual post-it reminders
Attendant console
Geolocation
Security thanks to advanced encryption system
and many other, for more information, consult Legacy Collaboration User Guide User Guide
Citrix Integration web page: https://www.wildix.com/citrix/.
Prerequisite
Deployed Citrix Workspace environment with virtualised Legacy Collaboration Native App and Chrome browser
Requirement
UC-Business/ UC-Premium. Refer to https://www.wildix.com/licensing/ for details
Citrix limitation
Headset call control button is not working: Answer and End call aren’t supported, only Volume up and down are supported. For details, consult Citrix known limitations
Demo video:
Citrix Workspace Connection
Connect to your Citrix Workspace environment at mycompany.cloud.com, enter your credentials and click Log On:
To use the full set of the Integration features, you need to have Citrix Workspace App installed on your PC/ laptop. Click Detect Workspace to check if the App is available on your computer:
It is not recommended to use the web version of Citrix Workspace as it contains limited set of features.
If you don't have the App installed, check off I agree with the Citrix license agreement and click Download. If you have Citrix Workspace App already installed on your PC/ laptop, proceed to the further steps:
Install the app CitrixWorkspaceApp.exe following the instructions
Once you install the App, click Continue to detect it:
Click Open Citrix Workspace Launcher to access the Integration interface:
Under the Integration interface, you get the access to virtualized Apps and Desktops, from where you can launch Legacy Collaboration:
Legacy Collaboration Usage
Depending on the virtualized environment, you can launch Legacy Collaboration from Apps or Desktops section.
Below is the example of how to log in to Legacy Collaboration Native App when connected to a remote desktop session:
Open a remote desktop session from Desktops section:
When connected, open Wildix Legacy Collaboration
Enter your credentials and click Login or use Login with Office 365 Sign-On option:
Users can benefit from all features offered by Wildix Legacy Collaboration, such as:
manage calls
send and receive faxes and SMS
check Voicemails
set up call forwarding rules
participate in video conferences
and other, for more information, consult Legacy Collaboration User Guide