Nurse Call Systems Integration with Wildix W-AIR - User Guide

Introduction 

The integration between any Nurse call system and Wildix W-AIR allows healthcare staff to receive and manage alert notifications directly on their W-AIR handsets, ensuring prompt responses to patient needs and improving care quality.

Supported features

• Emergency calls

• Distribution of emergency notifications

• Location of users

Requirements

• WMS 6.0X and higher

• W-AIR firmware version 730b200 

• Supported devices

  • W-AIR Med

  • W-AIR LifeSaver

  • W-AIR LifeSaver-EX

Usage

Receiving text alarm notifications

When alarm notification from a certain room arrives to W-AIR handset:

1. Caregiver can reject the displayed alarm and receive the next active alarm by pressing Reject button. If there is no other active alarm, the Caregiver receives the same alarm, if it is not accepted at the next escalation time 

2. Caregiver can stop the displayed alarm and receive the next active alarm by pressing Hangup button. If there is no other active alarm, the Caregiver receives the same alarm at the next escalation time

3. Caregiver accepts or calls back the resident corresponding to the displayed alarm notification. Caregiver must go the room to clear the alarm. Finally, Caregiver is ready to receive new alarm notifications

Managing alarms

The following buttons can be used for managing alarms:

1. OK – when pressing Ok button, the alarm is accepted

2. Call – when pressing the call back button, W-AIR handset initiates a call to the resident number, but it doesn't NOT accept the alarm:

   • Reject – it rejects the alarm

   • Hangup – it stops the alarm

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Reviewing active alarms

To access the active alarms on W-AIR handset

1. Press Menu button and select Alarm List icon or just press on the right arrow (i.e. shortcut button)

2. Select an alarm in the list to get details about it

   1. Date and Time

   2. Alarm Device

   3. Subject (Alarm Type or Location for Pendants)

   4. Resident Name (optional, if configured)

   5. Press OK button to accept the alarm or Call button to call back the resident

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Handling callback alarms

When an alarm is received with a callback number set:

• The W-AIR handset shows the callback number as the sender

• Press the Call button to directly call this number back

• Depending on the Сallback confirm setting:

  • Enabled: an alarm confirmation message is automatically sent, once the call is connected with the specified callback number

  • Disabled: no confirmation message is sent when using the callback option

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