Feelingstream Integration

This guide explains how to configure Feelingstream integration, which allows to conduct STT analysis of stereo recordings received from Wildix PBX.

Created: February 2022

Permalink: https://wildix.atlassian.net/wiki/x/uRrOAQ

1 Introduction
2 Requirements
3 Enable Feelingstream integration
4 Enable stereo mode on the PBX

Introduction

Wildix supports integration with the Feelingstream platform for voice recognition and call recordings in stereo format. Feelingstream allows to conduct STT analysis of stereo recordings received from Wildix PBX.

Requirements

Activated Feelingstream account
Wildix UC-BUSINESS subscription for each user
Quality of call recordings set to WAV (you can do this in WMS -> Dialplan -> General Settings)
For HW/ VM: mounted storage for recordings

Enable Feelingstream integration

To enable the integration, access PBX as root (WMS -> Terminal -> select the option 11 (Shell), access as root (su - wildix)) and create the config file /etc/feelingstream.conf with the following parameters:

host=wildix.feelingstream.com

apikey=fcd4206d-aaab-56cb-bdc8-a33dc4611a4b_ab30ac63-1234-1234-1234-123456789012

bucket=call

lang=en

Where:

host – received from Feelingstream side
apikey – generated using Feelingstream web interface
bucket – created manually using Feelingstream web interface or API
lang – optional parameter for setting the language for recognition. If not indicated, the language is set automatically.

Enable stereo mode on the PBX

To improve the quality of recognition, enable stereo mode on the PBX:

Go to WMS -> Dialplan -> General Settings -> Set dialplan variables
Add the following Global Dialplan variable:

STEREO_RECORDINGS=yes

Documentation Custom Global Dialplan Variables List.