Wildix Integrations Changelog

Zoho Desk, AI Agents Date: 14.09.2026

New Feature

[WMS-26804] - wms: introduced Zoho Desk integration to automatically log calls, conferences, and chats

For more details, see the documentation: Zoho Desk Integration for Wildix

Fix

[WMS-27924] - ai: fixed an issue where the First message field was hidden in the Voice Agent configuration on PBX versions earlier than 7.10.20260907

AI Voice Agents Date: 01.09.2026

Fix

[WMS-25147] - ai: fixed an issue where real-time transcription messages were displayed in the wrong order during overlapping speech

AI Voice Agents, Chat Agents, Revenue Intelligence Date: 18.08.2026

Improvement

[WMS-27238] - wms: optimized the AI model catalog for AI Agents and Revenue Intelligence by introducing GPT-5.6 and Gemini 3.6 models while deprecating legacy versions for improved performance 

Note: 

• The following AI models were added: GPT-5.6 Luna, GPT-5.6 Terra, and Gemini 3.6 Flash. 

• The following models were removed: GPT-5, GPT-5.4, and Gemini 3.5 Flash. 

• Existing settings previously using GPT-5.5 or GPT-5.4 are automatically migrated to GPT-5.6 Terra, and those using Gemini 3.5 Flash updated to Gemini 3.6 Flash.

Documentation: AI Voice and Chat Agents Documentation, https://wildix.atlassian.net/wiki/spaces/DOC/pages/1534394435

HubSpot Integration 3.1.1 Date: 17.08.2026

Fix

[WMS-27187] - int: fixed HubSpot integration issues where calls were logged to all open HubSpot tabs with different contacts and cancelled calls were incorrectly labeled as Wrong number

Integrations Hub Date: 10.08.2026

Fix

[WMS-25749] - wms: fixed an issue where incoming call popups were missing for Call Group members in the Bubble app (integration set up via Wildix Integrations Hub)

Note: Displaying Call group calls for Integrations Hub requires an x-caracal license.

Documentation: How to Use Integrations Hub

AI Voice Agents, Chat Agents, Salesforce Integration Date: 04.08.2026

Improvement

[WMS-26597] - ai: added the Generate a reply and delegate pipeline option to the Delegate tool for AI Chat Agents to allow AI Agents to send a confirmation message before handing off a conversation

Documentation will be updated soon: How to configure AI Chat Agents

Fixes

[WMS-25395] - sys: fixed an issue where AI Voice Agent conversations failed to start when initiated via the originate API

Note: The support starts from WMS 7.09.20260730.1

[WMS-24837] - sf: fixed an issue with Salesforce integration where contact synchronization failed if the process timed out during large data imports

Integrations Hub Date: 31.07.2026

Improvements

[WMS-26536] - wms: added a direct link to Revenue Intelligence in call summaries sent to CRM via Integrations Hub to provide quick access to full call insights and recordings

HubSpot Integration 3.1.0, AI Voice and Chat Agents Date: 27.07.2026

Improvements

[WMS-24895] - wim: added DTMF support to HubSpot integration, enabling IVR navigation via phone keys 

Documentation: HubSpot Integration - User Guide - English 

[WMS-25983] - wms: expanded Knowledge Base configuration settings for AI Chat and Voice Agents to allow customization of search strategy, threshold, and limits

How-to:

1. Go to WMS → PBX → Integrations → Cloud Integrations


2. In the AI section, open Chat AI Agents or Voice AI Agents


3. Create a new AI agent or edit an existing one


4. Under Capabilities choose a Knowledge Base


5. On the window that pops up, select the Search Strategy, Threshold, and set the necessary search results limits. Note: search limit must be between 1 and 50.

6. Click Add

Documentation: How to configure Voice Agents, How to configure AI Chat Agents

Wilma Tools Date 24.07.2026

Improvement

[WMS-26649] - ai: added Calendar function within Wilma tools which lets AI agents handle calendar tasks like scheduling, updating, or canceling events 

How-to:

1. Go to PBX → Integrations → Cloud Integrations

2. Navigate to AI section → Capabilities and click Wilma Tools

3. Click Add function -> Calendar
   Note: Calendar integration should be enabled for the Calendar option in Wilma tools to be available.

4. Choose the option Get slots/ Create event/ Reschedule event/ Cancel event/ List resource events

5. Fill out the fields of the chosen calendar tool and click Save
   This creates a calendar tool that performs a fixed calendar operation and exposes the matching input variables for AI agents. Create another calendar tool if needed.

6. Add the tool to the necessary AI Agent

Documentation will be updated soon.

Webhook Integration Date: 17.07.2026

Improvement

[WMS-26391] - wda: updated Webhook integration by adding WhatsApp events, which return WhatsApp messages status

How-to:

1. Go to WMS -> PBX -> Integrations -> Cloud integrations tab

2. Click on the Webhook integration -> click Add new integration or edit an existing one

3. In the events section, choose WhatsApp events

Documentation: How to set up Webhook integration

HubSpot Date: 15.07.2026

Fix

[WMS-26394] - int: fixed some issues with HubSpot integration and call logging, in which HubSpot call log fields were pre-populated with placeholder text that had to be manually deleted and the Summary field remained empty even when transcription data was available

CLASSOUND Date: 10.07.2026

Improvement

[WMS-26604] - classound: improved the logic of sending multiple WhatsApp messages via API, so that the initial message is now displayed in the chat history when a client replies and the chat is created

AI Voice Agent Date: 25.06.2026

Fix

[WMS-26449], [WMS-26350] - wim: fixed an issue in which AI Voice Agents could transfer or hang up a call before the final message had finished playing

AI Voice and Chat Agents Date: 15.06.2026

Fix

[WMS-26213] - ai: fixed an issue in which third-party function parameters of AI Voice/ Chat Agent didn’t work after exporting and importing the configuration

Also, added the Convert to Wilma Tool action in the imported AI Voice/ Chat Agent configuration, which allows for automatically creating or linking a Wilma webhook tool instead of the existing third-party function settings

Documentation will be updated soon: How to configure Voice Agents, How to configure AI Chat Agents

AI Agents Date: 27.05.2026

Improvements

[WMS-26242] - ai: added support for new AI models for AI Chat and Voice Agents

AI Chat Agents Date: 22.05.2026

Fixes

[WMS-25737] - ai: fixed an issue in which AI Chat Agent replied with a delay in some cases 

AI Voice Agent, Wilma Tools, Microsoft Teams Presence Date: 15.05.2026

Improvements

[WMS-25859] - ai: added possibility to include or exclude specific domains in Web Search function within Wilma Tools

How-to:

1. Go to Wilma Tools -> Add function -> Web Search 

2. Navigate to the section Refine web search by domain

3. Enter the necessary domain in the Include only these domains or Exclude the domain fields

Documentation will be updated soon: How to Set Up Wilma Tools

[WMS-25940] - wms: added a new Disable status changes when user is offline on PBX option to the Microsoft Teams Presence integration, to prevent Microsoft Teams presence updates from overriding the PBX user status while the user is set to Offline

How-to:

1. Go to WMS → PBX → Integrations

2. Open Microsoft Teams Presence

3. In the Presence Mapping section, enable the option:
   Disable status changes when user is offline on PBX

4. Click Save

Documentation will be updated soon.

Fix

[WMS-25874] - wms: fixed an issue with configuration of variables in AI Voice Agents, in which predefined variables were in uppercase and did not work, while lowercase variables worked but were flagged as errors in the interface

AI Voice and Chat Agents Date: 07.05.2026

Fix

[WMS-25860] - wms: fixed an issue in which Search feature didn’t work in AI Voice and Chat Agent traces

Documentation: How to configure Voice Agents,How to configure AI Chat Agents

Webhooks, Wilma tools Date: 24.04.2026

Fixes

[WMS-25577] - ai: fixed an issue with call:summary:completed and conference:summary:completed Webhook events, in which AI-generated summaries were incomplete or incorrectly displayed

[WMS-25912] - ai: fixed an issue where some Wilma tools stopped working correctly due to an incorrect JSON data format

Microsoft Teams Presence Date: 20.04.2026

Fix

[WMS-25793] - wms: fixed an issue in which Microsoft Teams Offline status was incorrectly mapped to Away in Collaboration 7 and x-bees instead of Offline, as configured in presence mapping

Documentation: teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation

AI Voice and Chat Agents Date: 09.04.2026

Improvements

[WMS-25087] - ai: added support for Google Gemini models for AI Voice and Chat Agents, which can be selected in Additional Settings -> Model 

[WMS-25108] - ai: updated AI Agents interface, adding support for knowledge bases and Wilma tools, updated traces viewer, and enhanced configuration options for AI agents.

• Important: The Third Party Function feature in AI Agents has been deprecated and replaced with Webhook option within Wilma Tools. 

For more information, check out the guides:

• How to configure Voice Agents

• How to configure AI Chat Agents

[XBS-6117] - wms: added Knowledge Base integration for Chat and Voice AI agents, which allows to integrate external knowledge sources (files, Confluence, Google Drive) to enhance AI responses

For setup and usage details, see the documentation: https://wildix.atlassian.net/wiki/x/A4CbcQ

[XBS-6537] - ai: released Wilma Tools, which is a set of tools for AI Agents (AI Voice and Chat Agent, Wilma) that enable integration with external APIs via webhooks, connection to MCP servers, and built-in functions for sending messages, SMS, emails, and performing web searches

• You can access Wilma Tools in WMS -> Integrations -> Cloud Integrations -> AI section -> Capabilities

• Webhook option within Wilma Tools replaces the Third Party Function feature in AI Agents.

For more information, check out the guide: https://wildix.atlassian.net/wiki/x/AwCsdQ  

Integrations Hub Date: 31.03.2026

Improvement

[WMS-24872] - int: added DTMF support for Integrations Hub

Documentation: How to Use Integrations Hub

Webhook, AI Agents Date: 13.03.2026

Improvement

[WMS-25400] - ai: improved performance of AI Agents Delegate tool, to allow an AI Agent to re-delegate a session back to the original AI Agent

Fix

[WMS-25421] - wms: fixed an issue in which call:completed Webhook’s destination field contained user's internal extension instead of the mobile number in case the call was answered via mobility

Salesforce Integration v. 1.48 Date: 04.03.2026

Improvement

[XBS-6458] - int: added support for Salesforce Agentforce for Salesforce Lightning and Salesforce Classic integrations

Documentation: Salesforce Lightning Integration - User Guide - English, Salesforce Classic Integration - User Guide - English

AI Voice Agents Date: 19.02.2026

Improvement

[WMS-23526] - wms: renamed Voice Bots into Voice AI Agents and Chat Bots into Chat AI Agents in WMS

AI Voice Agents Date: 28.01.2026

Fix

[WMS-23854] - wms: fixed an issue in which Voice bot call could be interrupted in some cases due to triggering silence timeout when processing third-party function request 

Salesforce Integration v. 1.47 Date: 22.01.2026

Fix

[WMS-24880] - wim: added the possibility to create a Lead and Contact entity in Salesforce Lightning during or after a call

Documentation: Salesforce Lightning Integration - User Guide - English, Salesforce Classic Integration - User Guide - English

AI Chat Agents Date: 20.01.2026

Improvement

[WMS-24327] - ai: added possibility to select the preferred Model (e.g. GPT-4.1, GPT-5, etc.) in Advanced configurations of a Chat Bot

How-to:

1. Go to WMS -> PBX -> Integrations -> Cloud integration -> Chat Bots

2. Select the Chat bot or create a new one

3. Navigate to Advanced configuration -> Model

4. Select the preferred model 

Documentation: How to configure Voice Agents

AI Voice Agents Date: 08.01.2026

Fix

[WMS-22396] - ai: fixed an issue where the Voice Bot Traces in WMS displayed traces that were already deleted

Note: 

• Traces are stored for 100 days. 

• Also, added possibility to search traces by caller name, bot name or session ID.  

AI Voice Agents Date: 16.12.2025

Improvement

[IT-6881] - ai: updated the logic of AI bundle usage calculation to prevent double-counting of voice bot calls by excluding separate transcription calculations

Integrations Hub, Salesforce Integration Date: 11.12.2025

Improvements

[WMS-24346] - int: added possibility to log call summary for integrations set up via Integrations Hub

Documentation: How to enable Call Summary for Integrations Hub

AI Voice Agents Date: 21.11.2025

Fix

[WMS-24506] - sys: fixed an issue where the voice bot mispronounced phone numbers, when using ElevenLabs Italian voices

Documentation: How to configure Voice Agents

AI Voice Agents Date: 21.10.2025

Improvement

[WMS-24504] - voicebot: replaced Spanish Voice Bot voices with more native-sounding ones for improved quality

Fix

[WMS-24491] - voicebot: fixed an issue where ElevenLabs voices for Voice Bots used incorrect accents 

Documentation: How to configure Voice Agents

AI Chat Agents Date: 15.10.2025

New Feature

[XBS-5990] - wms: added Traces feature to Chat Bots, which helps to debug chat sessions by showing which tools were used, what data was returned, and other related details

Documentation: How to configure AI Chat Agents

AI Voice Agents Date: 03.10.2025

Improvement

[WMS-24316] - ai: added possibility to select the preferred Model (e.g. GPT-4.1, GPT-5, etc.) in Advanced configurations of a Voice bot 

How-to:

1. Go to WMS -> PBX -> Integrations -> Cloud integration -> Voice Bots

2. Select the Voice bot or create a new one

3. Navigate to Advanced configuration -> Model

4. Select the preferred model 

Documentation: How to configure Voice Agents

Webhook Integration Date: 29.09.2025

Improvement

[WMS-24181] - wda: updated Webhook integration by adding message ID to sms.status webhook 

Documentation: How to set up Webhook integration

Chat Agents Date: 23.09.2025

Fix

[WMS-24118] - wms: fixed an issue in which Chat Bot stopped responding to messages after the Delegate tool was used

Documentation: How to configure AI Chat Agents

Voice Agents Date: 17.09.2025

Improvement

[WMS-24225] - ai: added support for extended list of Voices for Voice Bots 

How-to: 

1. Proceed to the Dialplan application Voice Bot 

2. In the Voice field, choose the preferred voice 

Documentation: How to configure Voice Agents

Integrations Hub, Microsoft Teams Presence Date: 08.08.2025

New Feature

[WMS-23176] - int: added the Integrations Hub in WMS -> PBX -> Integrations -> Cloud integrations,  which allows to integrate Wildix communications solutions with a wide range of CRMs and other systems

• Note: The option is supported starting from WMS 7.03.

See the details and instructions in the documentation: How to Use Integrations Hub

Fix

[WMS-23793] - int: fixed an issue with Microsoft Teams Presence Sync integration, where calls made on Wildix side didn’t update the Teams status to “In a call”

Microsoft Teams Presence Date: 30.07.2025

Fix

[WMS-23779] - wim: fixed an issue when it was impossible to exclude user in Microsoft Teams Presence synchronization settings if user email was too long

Documentation: teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation

Microsoft Teams Presence Date: 11.06.2025

Fix

[WMS-23322] - wim: fixed an issue in which Microsoft Team Presence integration could not be installed in some cases 

Documentation: teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation

HubSpot Integration 3.0.9 Date: 22.05.2025

Fix

[WMS-23160] - int: improved the logic to avoid an issue in which there were duplicate call entries in HubSpot in case multiple HubSpot integrations were enabled in WMS (e.g. HubSpot, HubSpot Auto Logging)

Note: In case HubSpot and HubSpot Auto Logging integrations are installed, user needs to go to Wildix App settings inside HubSpot -> turn off the option "Enable Logging Activities". By default, the option is enabled.

Documentation: HubSpot Integration - User Guide - English 

Datev Integration v 1.1.17 Date: 13.05.2025

Improvement

[WMS-23083] - int: released new Datev integration installer, which fixes issues during installation of the integration

Documentation: GDrive Link

Webhook Integration Date: 06.05.2025

Improvement

[WMS-20269] - wda: updated Webhook integration by adding SMS events, which return SMS status for 2-way SMS

Documentation: How to set up Webhook integration

Salesforce Integration v. 1.45 Date: 27.03.2025

Fix

[WMS-22686] - int: updated Apex class API to version 55, which fixes an issue with Salesforce update  

Documentation: Salesforce Lightning Integration - User Guide - English, Salesforce Classic Integration - User Guide - English

Microsoft Teams Presence Date: 26.03.2025

Improvement

[WMS-21802] - wda: added possibility for PBX admin to manage status mapping for Microsoft Teams Presence integration

1. Go to Go to WMS -> PBX -> Integrations -> Cloud integrations tab

2. Click Microsoft Teams Presence

3. Proceed to Presence Mapping section and click Add mapping

4. Choose MS Teams / PBX status in the drop-down menu in front of the “From” field and the preferred corresponding status that should be synced to PBX/ MS Teams in the “to” field

5. To add more status mapping, click +

6. Once filled out, click Save 

Documentation: teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation

teams4Wildix Integration Date: 09.01.2025

Improvement

[WMS-21810] - wim: improved Microsoft Teams Presence integration by adding possibility to enable/ disable the integration for specific users

How-to: 

1. Go to WMS -> PBX -> Integrations -> Cloud integrations tab -> click Microsoft Teams Presence

2. Click on the Advanced users configuration

3. Select the option Exclude users or Include users 

4. Enter the necessary users email addresses and click Save

When you exclude specific users, presence sync is disabled for them, while for the rest users the integration remains active. When you include specific users, presence sync works only for the mentioned users. 

Documentation: teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation

Webhook Integration Date: 08.01.2025

Improvement

[WMS-21542] - wda: updated Webhook integration by adding transcription and summary completed events, which include full transcription and summary

The following new events were added to the section Analytics events:

• call:transcription:completed

• call:transcription:text:completed 

• call:summary:completed

• conference:transcription:completed

• conference:transcription:text:completed

• conference:summary:completed

Note: 

• In case of call:transcription:completed / conference:transcription:completed and call:summary:completed / conference:summary:completed the transcription and summary are stored in JSON format.

• The events call:transcription:text:completed / conference:transcription:text:completed store call/ conference transcription in text format. 

Documentation: How to set up Webhook integration

Voice Agents Date: 20.12.2024

[WMS-21887] - x-hop: added the Dial by name feature for Voice Agents which allows to dial colleagues by pronouncing their name / extension when speaking with a Voice Agent

How-to:

1. In Voice bot settings add the Transfer tool 

2. Choose the option Directory in the Destination field

3. In the Description field, enter instructions for the transfer, e.g. “Transfer the call if user asks. Transfer only to the users who are in the Directory”

For detailed instructions, check out the documentation How to configure Voice Agents

Webhook Integration Date: 13.12.2024 

Fix

[WMS-22045] - int: fixed an issue with Webhook integration, in which AWS SQS type integration didn’t work for regions other than eu-central-1

Documentation: How to set up Webhook integration

Salesforce Integration v. 1.40 Date: 28.08.2024

Fix

[WMS-20599] - int: fixed an occasional issue in which users were repeatedly logged out of the integration

Documentation: Salesforce Lightning Integration - User Guide - English, Salesforce Classic Integration - User Guide - English

Outlook integration Date: 22.08.2024

Fix

[WMS-20839] - int: fixed an issue with Outlook integration in which calendar sync and contact search didn’t work correctly in some cases

Note: The fix is available with WIService v. 3.18.4

Documentation: What is WIService, Outlook integration for Microsoft Windows

Salesforce Opportunity Integration Date: 31.07.2024

Improvement

[IT-1575] - int: added possibility to track tasks from the Activity tab in Salesforce via Salesforce Opportunity integration in x-bees, as well as add and edit tasks and change task status

Documentation will be updated soon: /wiki/spaces/DOC/pages/30279050

teams4Wildix Integration Date: 29.07.2024

Improvements

[WMS-20733] - wim: improved the logic so that user status on PBX is not changed in case status in MS Teams automatically changes to offline after some idle time

Salesforce Integration v. 1.39 Date: 04.07.2024

Fix

[WMS-20484] - int: fixed a rare issue with Salesforce integration, in which Collaboration plugin crashed in some environments

Documentation: Salesforce Lightning Integration - User Guide - English, Salesforce Classic Integration - User Guide - English

Outlook integration Date: 28.06.2024

Fix

[WMS-20172] - int: fixed an issue in which it wasn’t possible to select calendars for sync in Outlook integration 

Note: The fix is available starting from WIService v. 3.18.1. 

Documentation: What is WIService, Outlook integration for Microsoft Windows

Zoho Integration Date: 28.05.2024

Fix

[WMS-19834] - wms: fixed an occasional issue with Zoho integration in which after enabling the integration, the Click-to-call feature was not available for some users

To apply the fix, the integration needs to be reinstalled.

Documentation: Zoho CRM integration with Wildix PBX, Zoho Bigin integration with Wildix PBX

Microsoft 365 Integration Date: 24.05.2024

Fix

[WMS-20009] - wim: fixed an issue with Microsoft 365 Integration with x-bees in which Meeting Scheduler didn’t work if user’s email contained uppercase letters

Documentation: x-bees Meeting Scheduler

Salesforce Integration v. 1.38 Date: 17.05.2024

Fix

[WMS-19813] - int: improved the login logic in Salesforce Lightning and Salesforce Classic integrations by adding notification in case of a CORS error, which requests to check if Salesforce Custom Domain is whitelisted in WMS and provides a button to copy the Custom Domain in one click

Documentation: Salesforce Lightning Integration - User Guide - English, Salesforce Classic Integration - User Guide - English

Fix

[WMS-19595] - col: fixed an issue with Microsoft Presence Sync integration in which user presence changed to available when call duration was longer than 15 minutes

Documentation: teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation

HubSpot and Salesforce Integrations in x-bees Date: 25.04.2024

Improvements

[WMS-19601] - int: made some performance and synchronisation improvements to Salesforce Auto Logging integration

Documentation: Salesforce Integration with x-bees - User Guide

[WMS-19887] - int: improved the logic in HubSpot integration to avoid an issue when an unanswered call was logged as an answered one if there was a voicemail

According to the updated logic, all outgoing calls that are less than 15 seconds are logged as unanswered.

Documentation: HubSpot Integration - User Guide

teams4Wildix Integration Date: 10.04.2024

Improvements

[WMS-19103] - wim: improved the installation process of Microsoft Teams Presence integration 

• In WMS -> PBX -> Integrations -> Cloud Integrations, after clicking Install the integration, the status now changes first to Installing and only after the installation is complete, the status is changed to Installed.

• Added Warning and Broken statuses, displayed in Microsoft Teams Presence section on the Cloud Integrations tab in case of any issues with synchronisation (Warning status), or if the integration stopped working for some reason (Broken). Broken status is also displayed in case of an attempt to install integration with an account which is already used.

[WMS-19614] - wim: added possibility to disable presence sync between Wildix PBX and Microsoft Teams for agents who use phones only, which helps to avoid an issue when user status was displayed as Away when only phone was used 

How-to: Custom extensionAttribute “sipOnly” should be set in users Microsoft Account.

HubSpot and Salesforce Integrations in x-bees Date: 29.03.2024

Fix

[WMS-19498] - int: fixed an issue in which owner was incorrectly assigned in HubSpot and Salesforce Integrations in some cases

Salesforce Integration v. 1.37 Date: 22.03.2024

Fix

[WMS-19567] - int: fixed an issue with Salesforce Lightning integration in which any unsaved data (e.g. text of an email, etc.) was lost upon receiving an incoming call

Documentation: Salesforce Lightning Integration - User Guide - English

Zoho Integration Date: 18.03.2024

Fix

[WMS-19076] - int: fixed an issue, in which after ending a call in Zoho integration, “Dialed number is busy” notification was displayed

Note: The fix is supported starting from WMS 6.06.20240315.1

Documentation: Zoho CRM integration with Wildix PBX

Salesforce integration v. 1.36 Date: 06.03.2024

Improvement

[WMS-18543] - int: made updates to Salesforce integration in the view of Google Chrome ending support of third-party cookies 

Important:

With the current update, it is necessary to go to WMS -> PBX -> Integrations -> Cloud integrations and enable the “Salesforce Telephony” integration. Otherwise, users will not be able to log in to the Salesforce integration after the update. For instructions and more details, check the documentation (see the section “Enable Salesforce Telephony in WMS”): 

• Salesforce Lightning Integration - User Guide - English

• Salesforce Classic Integration - User Guide - English

Fix

[WMS-18925] - int: fixed an issue with Salesforce Lightning Integration in which outgoing calls were logged as incoming

Webhook integration Date: 21.02.2024

New Feature

[WMS-19099] - wim: updated Webhook integration by adding possibility to enable User presence events sending

For details and instructions, see documentation: How to set up Webhook integration

Outlook integration Date: 16.02.2024

Improvement

[WMS-18755] - int: removed the option Use HTTP from the “Outlook to PBX synchronization” window in Outlook integration, which made it impossible to connect to the PBX unless HTTP was manually deactivated  

Note: The improvement is available with the updated Outlook contacts Import app, which you can download in the documentation: Outlook integration for Microsoft Windows

Outlook integration Date: 06.02.2024

Fix

[WMS-19128] - int: fixed an issue with Outlook integration in which contact name during a call was displayed incorrectly due to Outlook contact lookup overwriting internal extension number

Note: The fix is available starting from WIService v. 3.17.6

Documentation: What is WIService, Outlook integration for Microsoft Windows

Outlook Integration Date: 01.02.2024

Fixes

[WMS-17813] - int: fixed an issue in which caller name lookup via Outlook Integration stopped working and caller number was displayed instead of the caller name

[WMS-18003 ] - int: fixed an issue in which new draft emails were generated after enabling Outlook integration

Note: The fixes are available starting from WIService v. 3.17.4

Documentation: What is WIService, Outlook integration for Microsoft Windows

HubSpot Integration 3.0.8 Date: 29.01.2024