teams4Wildix - Instructions for End Customers on MS Phone System Setup

The Instructions describe the process of Microsoft Phone System Setup for End Customer (the user who has admin rights on the MS domain of the company).

General documentation on teams4Wildix can be found here: teams4Wildix - integration of Microsoft Teams with Wildix PBX.

Additional documentation be found on teams4Wildix portal -> Services -> Teams -> Documents.

Created: January 2022

Updated: May 2022


Set up Microsoft Phone System

To be able to make calls using Teams Dialpad, you need to set up the connection between your PBX and Office 365 tenant. For that, activate an account on

Step 1. Activate an account on the teams4wildix portal 

  1. Once you receive an invitation via email, click Accept Invitatioto access the portal

  2. Access the teams4Wildix portal using your Microsoft 365 credentials. Go to Getting Started -> Prerequisites tab and click Check My Tenant:

  3. Select Microsoft account with admin rights and the required licenses
  4. If the account meets all the requirements, the Tenant check is successful and you can click Next to go to the next step:

Step 2. Create PBX 

You are under PBX tab. To add your PBX, fill out the fields specified below (no need to touch other fields):

  • Start by selecting your PBX from the available templates: select Teams4Wildix 
  • Country: select your country from the list
  • SIP Domain: enter your PBX domain name
  • Calling Policy: check off Manage Teams Calling Policy
  • Teams Voicemail: select Prohibit Voicemail & Call Forwarding 
  • Music on Hold: select PBX Hold Music 

  • Override Codecs: the default one is PCMU. You can edit the list of codecs if required. 

Click Add PBX

(below an example of a PBX that was already added on teams4Wildix portal)

Step 3. Sync the portal with your MS account

You are under Teams tab. To sync teams4Wildix portal with your Microsoft account, follow these steps:

  • Click Enable Service 

  • Select the same MS account used in Step 1
  • Once the sync is active, click Next to go to Step 4

Sync may take up to 15 minutes

Step 4. Add users 

Important notes:

  • Use user extension (NOT usernames) as SIP Username and Auth Username
  • Use SIP password (NOT Web password) as Password. To get SIP passwords, export user's data in WMS -> Users -> Export CSV. In the downloaded file, actual passwords can be found in column SipPassword

You are under Users tab now. To add users, click Add User and fill out the fields specified below:

  • Select a User: select user from the list of available users 
  • Phone Number: this should be a unique number, it can be an extension number
  • SIP Username: enter user extension number
  • Auth Username: enter user extension number (again)
  • Password: enter user SIP password (do not mix up with user Web password!)

Click Add to create a user

You can also import users via CSV to create users or update (use the button Import Users located next to Add user).

Microsoft Phone System Usage

Using Microsoft Phone System service enables you to place and receive calls from the Calls dialpad of MS Teams interface. However, with Microsoft Phone System you can still use all the features described in the general teams4Wildix document as well. Consult the guide: teams4Wildix - integration of Microsoft Teams with Wildix PBX - Documentation

  • To place calls using Teams Dialpad, go to Calls tab, enter an internal or an external phone number and start a call. You can control an active call (put it on pause/ resume, transfer, etc) from the MS Teams call dialog:

  • When there's an incoming call, there's a popup from MS Teams interface allowing you to accept or reject the call: