Wildix VoIP Phones 5 User Guide
This Guide explains how to connect and use Start, WorkForce, WelcomeConsole and ForcePro phones.
The support starts from WMS version 6.05.20240209.1.
Useful links:
Created: January 2024
Updated: October 2024
Permalink: https://wildix.atlassian.net/wiki/x/HRnOAQ
Currently these devices are available only as HWaaS.
Introduction
Throughout this Guide, we explore the following phones:
Start is en entry-level desk phone recommended for unattended spaces like corridors, lobbies, or common areas. It provides essential call functions, including hold, transfer, and pickup, making it a reliable choice for less phone-intensive environments
WorkForce is an office phone tailored for daily operations, perfect for individuals who use the phone regularly but don't spend their entire day managing calls. With 21 BLF keys and a USB port for a Wi-Fi dongle, it offers a balanced user experience for those who primarily work on their laptops
WelcomeConsole is perfect for those who need to monitor a large number of colleagues and manage high call volumes. With up to 106 BLF keys, including 32 keys on the built-in extension module, you can easily keep track of your colleagues' availability and handle multiple calls simultaneously. The WelcomeConsole also offers Bluetooth connectivity for headsets and a USB port for Wi-Fi dongles
ForcePro is visually stunning phone with built-in Bluetooth, Wi-Fi support, and a USB port. It is designed for customer-facing roles, such as contact center employees and customer success specialists. Supporting up to 45 BLF keys over 5 pages, ForcePro enhances the user experience for those who spend considerable time interacting with customers remotely
Packing list
1 x Start / WorkForce / WelcomeConsole / ForcePro phone
1 x handset
1 x handset cord
1 x stand
Additionally you can purchase extra accessories like handsets, headsets, EHS adapter, wall mount bracket, power adapter in Salesforce Partner Community
Phone overview
Connecting the phone
Rear panel:
Index | Interface | Description |
---|---|---|
1 | AC power jack | If PoE is not used: connect the phone to AC power using an external power adapter (check WP Datasheet for compatible adapters) and connect the phone’s Network port (3) to the Internet using the Ethernet cable |
2 | USB port | Connect USB Headset (optional, we recommend Mono/ DuoLED series) and WorkForce WiFi Dongle (can be purchased as a HWaaS item) |
3 | Network port | Connect the phone to the Wildix PoE Switch using the Ethernet cable |
4 | PC port | Connect to PC (optional) |
5 | Headset port | Connect a headset (optional; we recommend Wildix Headsets) |
6 | Handset port | Connect the handset using the handset cord |
Note: For provisioning of Start, Workforce, WelcomeConsole and ForcePro read WMS Start Guide.
Mounting instructions
Start, WorkForce, ForcePro support desk and wall mounting. WelcomeConsole supports only desk mounting
- For desk mounting, attach the stand to the phone
- For wall mounting, use wall mount bracket (it can be purchased separately in Salesforce Partner Community)
Example of wall mounting of WorkForce:
Example of desk mounting of ForcePro:
Keypad instruction
Index | Key | Description |
---|---|---|
1 | LED indicator |
System administrator can control the behavior of the LED indicator using Provisioning Custom Settings. |
2 | Soft keys | Use Soft keys to confirm different operations indicated on the screen above the corresponding soft keys. On the idle screen soft keys provide access to phone’s menus: History; Phonebook; Features; Menu:
|
3 | Navigation keys | Use Navigation keys to select and the central key to confirm different menu options; use Navigation keys to move between the pages of BLF keys |
4 | BLF / Function keys | Monitor users and features |
5 | Phonebook key | Press to access the PBX shared phonebooks. Note: phonebooks must be set up by the PBX administrator on WMS side |
6 | Voicemail key | Access Voicemail graphical menu |
7 | Redial key | Press twice to redial the last called number |
8 | Headset key | Press to place a call / answer a call in headset mode (when headset is connected) or press during a call to switch between speaker / headset / handset mode |
9 | Speaker key | Press to place a call / answer a call in speaker mode or press during a call to switch between speaker / handset mode |
10 | Mute key | Press during a call to disable / enable the microphone |
11 | Volume keys | Use to adjust the audio volume (during a call), the ringer volume (in the standby mode or while receiving an incoming call), the speaker volume (in the speaker mode) |
12 | Quick DND key | Long press enables / disables “Do not disturb” |
13 on Start/ WelcomeConsole | Transfer key | Press during a call to transfer it to another contact |
13 on WorkForce/ ForcePro | Home key | Press to return to the Idle state |
14 on Start/ WelcomeConsole | Hold key | Press during a call to hold/ resume |
14 on WorkForce/ ForcePro | Return key | Press to return to a previous menu |
15 on WelcomeConsole |
Log in
Dial 99 from the phone (“Login” Feature code) and follow the audio instructions:
Enter your extension number
Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password)
To enter the user password from the phone’s dialpad, take into account the following:to enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)
to enter special characters (%, ^, &, etc), press the star key (*)
Note: A phone will be blocked in case of invalid entering of a password: 5 attempts - 30 seconds, 10 attempts - 30 seconds, every next - 60 seconds.
Example: if user password is 4Ag7$Zl@, then you have to dial 4247*
Dial 1 to use this phone
After a few seconds, the extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls.
If you perform logout via Feature code 99 on a phone, you are automatically logged out of all the phones assigned to your account. To change the behavior, use Custom Dialplan variable "MULTILOGIN_SUPPORT=yes", consult Custom Global Dialplan Variables List for details.
Statuses and notification icons overview
WelcomeConsole, WorkForce, ForcePro
Before starting
Icon | Explanation |
---|---|
IP obtaining is in progress | |