Wildix VoIP Phones 5 User Guide

Introduction

Throughout this Guide, we explore the following phones:

• Start is en entry-level desk phone recommended for unattended spaces like corridors, lobbies, or common areas. It provides essential call functions, including hold, transfer, and pickup, making it a reliable choice for less phone-intensive environments

• WorkForce is an office phone tailored for daily operations, perfect for individuals who use the phone regularly but don't spend their entire day managing calls. With 21 BLF keys and a USB port for a Wi-Fi dongle, it offers a balanced user experience for those who primarily work on their laptops

• WelcomeConsole is perfect for those who need to monitor a large number of colleagues and manage high call volumes. With up to 106 BLF keys, including 32 keys on the built-in extension module, you can easily keep track of your colleagues' availability and handle multiple calls simultaneously. The WelcomeConsole also offers Bluetooth connectivity for headsets and a USB port for Wi-Fi dongles

• ForcePro is visually stunning phone with built-in Bluetooth, Wi-Fi support, and a USB port. It is designed for customer-facing roles, such as contact center employees and customer success specialists. Supporting up to 45 BLF keys over 5 pages,  ForcePro enhances the user experience for those who spend considerable time interacting with customers remotely

Packing list

• 1 x Start / WorkForce / WelcomeConsole / ForcePro phone

• 1 x handset

• 1 x handset cord

• 1 x stand

Additionally you can purchase extra accessories like handsets, headsets, EHS adapter, wall mount bracket, power adapter in Salesforce Partner Community

Phone overview

Connecting the phone

Rear panel:

Start, WorkForce, ForcePro support desk and wall mounting. WelcomeConsole supports only desk mounting

• For desk mounting, attach the stand to the phone
• For wall mounting, use wall mount bracket (it can be purchased separately in Salesforce Partner Community)

Example of wall mounting of WorkForce: 

Example of desk mounting of ForcePro:
     

Keypad instruction

1. Enter your extension number

2. Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password)
   To enter the user password from the phone’s dialpad, take into account the following:

   • to enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)

   • to enter special characters (%, ^, &, etc), press the star key (*) 

     Note: A phone will be blocked in case of invalid entering of a password: 5 attempts - 30 seconds, 10 attempts - 30 seconds, every next - 60 seconds.

     Example: if user password is 4Ag7$Zl@, then you have to dial 4247* 
     
     
     

3. Dial 1 to use this phone

Statuses and notification icons overview