Custom Global Dialplan Variables List

Enable / disable silent ringtone for the second incoming call.

If variable set to "no": a second incoming call arrives during an active call, ringtone will be played loudly on the second device registered to the user's account

Writes dialplan logs to file /tmp/calls/call-<caller>-<callee>-<date of start call>-<uniqid>.log. Set this value to file or all for activation described logs

Override a standard prompt when calling via "Dial By Name / Directory" Dialplan application or Feature code "Directory" 82 (ASR only). For example, DIALBYNAME_PROMPT=Please say the first name of the person you wish to call

Note: Starting from WMS 6.04.20231012.1 it is possible to override standard prompt regardless of ASR usage.

Writes dialplan logs to the following streams:

• syslog stream (INFO - log level)
• file with path /tmp/callweaver_call_<timestamp>.log
• smart technology, that saves active calls to directory /tmp/calls/ and terminated to /tmp/calls/terminated (Required callweaver configuration for logs). This data showed on WMS debug page

Starting from WMS 5.03. Enable/ disable caller name lookup in Microsoft 365 phonebooks.

For instructions on how to enable Microsoft 365 user phonebook sync, check the guide Import of Contacts and Users - Admin Guide.

Starting from WMS 6.02.20230306.1. Enable/ disable possibility to prioritize calls to a user belonging to different call groups by the longest waiting time. 

By default, the feature is disabled. When on, agent receives a call from the queue that has the longest waiting time and next calls are not assigned to another agent until the longest waiting call is answered.

By default, the value is “no” and when a Call group member hangs up, they don't receive an incoming call until the Call group timeout is reached. Check out Call distribution in Call groups - Admin Guide for more details.

Starting from WMS 5.02. Enable/ disable reporting of user statutes for external calls. Documentation: Wildix Business Intelligence - Artificial Intelligence services.

Values:

• all - the system reports user status, status message and duration if available
• status - the system reports only user status
• no - disables the feature

Disable/ enable Return from Transfer feature

Note: For USA / Canada country code, if the parameter is not set, Return from Transfer works only for calls returning from parking by default.  

Starting from WMS 6.03.

Disable/ enable splitting of recordings according to call flows. When enabled, each part of the call has a separate recording. So, if the call was transferred, you can see several recording files when clicking on the recording icon in CDR-View.

It is recommended to keep recording splitting enabled for better compatibility with Cloud Analytics (CRD-View 2.0). 

Starting from WMS 5.03. Enable/ disable stereo mode.

It is designed to improve the quality of voice recognition and call recordings in stereo format, it should be set up for integration with Feelingstream and Gong.io. Check the guide Custom config parameters List, Gong.io Integration with x-bees.

Note: Quality of call recordings should be set to WAV (WMS -> Dialplan -> General Settings)

Stereo mode can also be used on a PBX independently, without Feelingstream or Gong.io integration.

Restrict synthesised waiting time in case TTS service is unavailable

Starting from WMS 6.06.20240213.

Enable transcription of the calls that are being recorded. 

Documentation: How to use real-time transcription of x-bees calls and conferences

Starting from WMS 6.03.

Enable/ disable use of user's language for voice prompts, e.g. when you call a user who is unavailable and you are prompted to leave a voicemail, for incoming calls instead of the trunk’s language

Starting from WMS 6.08.20241101.1.

Allows to manage the adaptive jitter buffer feature, which is used to address intermittent voicemail quality issues.