Custom Global Dialplan Variables List

CALLCOMPLETION

=yes (default) / no

Disable/ enable CallCompletion feature in pre-answer services

CW_SILENT_RINGTONE

=yes (default) / no

Enable / disable silent ringtone for the second incoming call.

If variable set to "no": a second incoming call arrives during an active call, ringtone will be played loudly on the second device registered to the user's account

DEBUG_LUA

=all / file

Writes dialplan logs to file /tmp/calls/call-<caller>-<callee>-<date of start call>-<uniqid>.log. Set this value to file or all for activation described logs

DIALBYNAME_PROMPT

=custom string

Override a standard prompt when calling via "Dial By Name / Directory" Dialplan application or Feature code "Directory" 82 (ASR only). For example, DIALBYNAME_PROMPT=Please say the first name of the person you wish to call

Note: Starting from WMS 6.04.20231012.1 it is possible to override standard prompt regardless of ASR usage.

DIALNOINSTR

=yes / no (default)

Disable/ enable message in pre-answer services

DIAL_OPTIONS

=string

Add additional dial options (e.g. “g” – proceed with Dialplan execution at the next priority in the current extension if the destination channel hangs up), take an effect for following Dialplan applications: "Dial the phone", "Dial the trunk" or "Trunk group"

DIALPLANLOGGER_MODE

=syslog / file / core (default)

Writes dialplan logs to the following streams:

• syslog stream (INFO - log level)

• file with path /tmp/callweaver_call_<timestamp>.log

• smart technology, that saves active calls to directory /tmp/calls/ and terminated to /tmp/calls/terminated (Required callweaver configuration for logs). This data showed on WMS debug page

DISABLE_FORWARD_NOTIFICATION

=yes / no (default)

Enable/ disable audio notification in case of call forwarding

DISPLAYINFOUSELOOKUP

=yes (default) / no

Disable/ enable displaying of caller name and company on incoming call from trunk. It is also possible to display additional info using "Set" Dialplan application. Refer to Dialplan applications Guide , Case 4, for details

EXTCONTACTLOOKUP

=yes (default) / no

Disable/ enable caller name lookup feature via Worldwide Phonebook for CLASSOUND calls (available in the USA and Canada starting from WMS 6.02.20230201.1)

EXTENDED_DEVSTATE

=yes / no (default)

Processing device state in case call to/from mobility/office phone (used to enable call waiting, second mobility call)

EXTNUMBERINFO

=yes / no (default)

Enable/ disable printing to dialplan logs information about the external number, like number type, country, etc

FAXDEBUG

=yes / no (default)

Enable/ disable debug messages for applications SendFax or ReceiveFax

FAX_HEADER

=string header

Set fax header (if not set in user preferences) for fax sending by user

FAX_MACHINE_ID

=string ID

Set fax machine ID (if not set in user preferences) for fax sending by user

FILTER_183180nosdp

=1

Resolve no ringback issue with some UK VoIP Operators
Dialplan variable can be also used in Dialplan before “Dial the trunk” application: add “Custom application” and enter into the field: Set(FILTER_183180nosdp=1)

GATTACH_LIMIT

=X 

Set max attachment file size in MB (used for email attachments with mp3 file), e.g., GATTACH_LIMIT=2

GFAXCONGESTION_TRY

=X. Default value=30

Number of retries of sending fax if no circuit/ channel available

GLOBAL_PHONEBOOK_SEARCH

=yes / no (default)

Enable/ disable caller name lookup in Microsoft 365 phonebooks.

For instructions on how to enable Microsoft 365 user phonebook sync, check the guide Import of Contacts and Users - Admin Guide.

HIDE_DTMF

=yes (default) / no

Disable / enable visualization of DTMFs on WP display

INTRUSION_NOTIFICATION

=yes / no (default)

Activate/ deactivate audio notification (beep) for call intrusion. A beep sound is played when any type of call intrusion (including silent intrusion) is started.

IVR_ASR

=yes (default) / no

Disable (return back to entering name via DTMF)/ enable dial by name using ASR for Dialplan application "Dial by name/ Directory"

IVR_ASR_SERVICES

=yes (default) / no

Disable (return back to entering name via DTMF)/ enable dial by name using ASR for Feature code "Directory"

MinibarType

=string

(WHOTEL) Set minibar service type (used only for Wildix Hotel Integration with installed whoteld package)

MULTILOGIN_SUPPORT

=yes / no (default)

Activate / deactivate auto logout of all the WP4X0 phones assigned to one user after performing logout via Feature Code "Login" 99 on a WP4X0

PRIORITIZE_MULTIPLE_QUEUES_LONGEST_WAITING_ANSWER

=yes/ no (default)

Starting from WMS 6.02.20230306.1. Enable/ disable possibility to prioritize calls to a user belonging to different call groups by the longest waiting time. 

By default, the feature is disabled. When on, agent receives a call from the queue that has the longest waiting time and next calls are not assigned to another agent until the longest waiting call is answered.

QUEUE_FAST_RECALL

=yes/ no (default)

The variable overrides the timeout between calls in Call All 10/32 Call group strategy and sends an incoming call to a Call group member as soon as they become available. 

By default, the value is “no” and when a Call group member hangs up, they don't receive an incoming call until the Call group timeout is reached. Check out Call distribution in Call groups - Admin Guide for more details.

RECORDING_EMAIL

=email

Email address to receive a copy of all recordings (file is attached even if related options in General Dialplan settings are disabled)

REPORT_USER_STATUS_FOR_EXT_CALLS

=all / status / no (default)

Enable/ disable reporting of user statutes for external calls. Documentation: Wildix Business Intelligence - Artificial Intelligence services.

Values:

• all - the system reports user status, status message and duration if available

• status - the system reports only user status

• no - disables the feature

RETURNFROMTRANSFER

=yes (default) / no

Disable/ enable Return from Transfer feature

Note: For USA / Canada country code, if the parameter is not set, Return from Transfer works only for calls returning from parking by default.  

SKIP_FORWARD_ALL

=yes / no (default)

Starting from WMS 6.10.20250428.1. 

When the variable is enabled, when executing "Dial the phone" application, the called user's "Call forward all" settings are ignored.

STEREO_RECORDINGS

=yes / no (default)

Enable/ disable stereo mode.

It is designed to improve the quality of voice recognition and call recordings in stereo format, it should be set up for integration with Feelingstream and Gong.io. Check the guide Custom config parameters List, Gong.io Integration with x-bees.

Note: Quality of call recordings should be set to WAV (WMS -> Dialplan -> General Settings)

Stereo mode can also be used on a PBX independently, without Feelingstream or Gong.io integration.

TEXTTOSPEECH

=yes (default) / no

Disable/ enable user status reporting via TTS or Dynamic TTS in Dialplan. Documentation: Wildix Business Intelligence - Artificial Intelligence services

TEXTTOSPEECH_TIMEOUT

=X seconds. Default value=3

Restrict synthesised waiting time in case TTS service is unavailable

USER_CAN_PAUSE_RECORDING

=yes (default) / no

Allow users to pause/ resume a personal recording via FC "Pause recording" *2

USE_USERS_LANGUAGE_FOR_PROMTS

=yes / no (default)

Starting from WMS 6.03.

Enable/ disable use of user's language for voice prompts, e.g. when you call a user who is unavailable and you are prompted to leave a voicemail, for incoming calls instead of the trunk’s language

VM_JITTERBUFFER

=yes (default) / no

Starting from WMS 6.08.20241101.1.

Allows to manage the adaptive jitter buffer feature, which is used to address intermittent voicemail quality issues. 

WHotelFamily

=string

(WHOTEL) Set family and use as an indication of Wildix Hotel Integration with installed whoteld package

FROM_SERVICE

=string (e.g. service_2, service_5)

Enables service-based call routing in the Dialplan, such as selecting different trunks based on the selected service.

VOICEBOT

=string

The variable can be used in Voice bot instructions and Dialplan for better personalization