Integration of 2N intercom Helios IP with Wildix

This document explains how to set up the integration of 2N intercom Helios IP with Wildix IP PBX.

Created: December 2018

Updated: March 2026

Permalink: https://wildix.atlassian.net/wiki/x/CgjOAQ

1 Step 1: WMS Configuration
- 1.1 1. Add a new user (intercom user)
- 1.2 2. Create a Dialplan procedure to manage calls from the intercom
2 Step 2. Intercom configuration
3 Step 3. Door open function from Wildix IP phones/ Wildix Unified Communication
4 Troubleshooting
- 4.1 No video in case of external call to intercom 2N

Step 1: WMS Configuration

1. Add a new user (intercom user)

Go to WMS -> Users and click on + to add a new user:
Fill in the fields:
- Full name: name of the user
- Extension: extension number used by the intercom
- Dialplan: select the Dialplan procedure used by the intercom* (“users” by default)
- License type: select PBX-Basic

2. Create a Dialplan procedure to manage calls from the intercom

Go to WMS -> Dialplan -> Dialplan rules and add a new procedure, example:

Where:

500: is the phone number called from the intercom
Call group (support): is the call group that receives calls from the intercom (it can be an extension, several extensions, or several call groups…)

Note: you can also add "Dial the phone" application instead of "Call group" and set a specified extension.

Go to WMS -> Users, select the intercom extension and select the newly created Dialplan procedure to be used for outgoing calls

Note: In case you don’t want to create a new procedure, you can add Number and Application to the Dialplan procedure used by the intercom (“users” for example).

Step 2. Intercom configuration

1. Connect to the web interface

Recommended browsers: the latest version of Chrome, Firefox or IE 9+.

To be able to connect, you have to know the IP address released to the intercom by the DHCP server used in your network (router or PBX).

First time access credentials: admin : 2n.

Note that upon your first login you are advised to change the default password.

2. Check for updates

Go to System -> Maintenance
Click Check Now (Check Firmware Online) to check if there is a new firmware version available and to update the intercom:

Note: Update process takes around 30 seconds. During the update procedure the intercom is restarted.

3. SIP Server Setting

Go to Services -> Phone -> SIP 1
Fill out the fields as described below:

Important: use the SIP password of intercom extension, not the WEB password!

How to generate the SIP Password:

Go to WMS -> Users and select the intercom extension (409 in our example)
Click Set passwords
Click on Generate near SIP/VoIP, then click Save (copy this password from WMS and paste it into the field SIP/VoIP Password)

Go to WMS -> Users

Check that the intercom is successfully registered to the system:

Note: status of the user is green which means that the intercom is successfully registered; focus the mouse on the status to see device’s name, IP address and the transport method.

Go back to the intercom web interface, Services -> Phone -> Audio:

Enable the option SIP INFO (RFC-2976) in DTMF Receiving section and click Save:

4. Quick Dial Button Setting

The intercom is equipped with quick dial buttons. Pressing a quick dial button places a call to the specified phone number.

Go to Directory -> Users -> Position 1 (position 1 corresponds to quick dial button 1)
Fill the fields Name and Phone Number and click Save:

5. Electric Lock Switching Settings

An electric lock can be attached to the intercom and controlled by a code dialed from Wildix IP phones.

Go to Hardware -> Switches -> Switch 1
Enter the code, for example “1234” under Switch Codes section and click Save:]

Make sure the box “Legacy Switch Code” is activated in Advanced Settings section. When this box is checked, the first code listed above does not require confirmation by pressing “*” from the phone. If the box is not check, it might be necessary to press “*” from the phone to confirm the door opening.

6. JPEG Streaming Settings (required only for W-AIR Handsets)

Configure the compression level of jpeg streaming to download images from the intercom.

Go to Services > Streaming > JPEG > set JPEG Compression Level to 60:

Step 3. Door open function from Wildix IP phones/ Wildix Unified Communication

Go to WMS > Dialplan, select the procedure used for outgoing calls by the intercom extension (“doorphone” in our example).

You can open the door from any Wildix device, including WP, W-AIR, Web phone by answering a call and entering a code specified in Electric Lock Switching Settings of the intercom, in the format: *[code]#, in our example: 1234.

Unlock button for Vision (EOL)/ SuperVision (EOL)/ Legacy Collaboration/Collaboration 7/x-bees

You can add an unlock button on Vision (EOL)/ SuperVision (EOL)/ Legacy Collaboration, allowing you to open the door from the call management window.