Integration of 2N intercom Helios IP with Wildix

Step 1: WMS Configuration

1. Add a new user (intercom user)

• Go to WMS -> Users and click on + to add a new user:

• Fill in the fields:
  • Full name: name of the user
  • Extension: extension number used by the intercom
  • Dialplan: select the Dialplan procedure used by the intercom* (“users” by default)
  • License type: select Basic
    
    
    

2. Create a Dialplan procedure to manage calls from the intercom

• Go to WMS -> Dialplan -> Dialplan rules and add a new procedure, example:
  
  
  

Where:

• 500: is the phone number called from the intercom

• Call group (support): is the call group that receives calls from the intercom (it can be an extension, several extensions, or several call groups…) 

  Note: you can also add "Dial the phone" application instead of "Call group" and set a specified extension.

• Go to WMS -> Users, select the intercom extension and select the newly created Dialplan procedure to be used for outgoing calls
  
  
  

Step 2. Intercom configuration

1. Connect to the web interface

To be able to connect, you have to know the IP address released to the intercom by the DHCP server used in your network (router or PBX).

First time access credentials: admin : 2n.

Note that upon your first login you are advised to change the default password.