x-hoppers User Guide
On this page, you can find documentation about x-hoppers – Wildix wireless headset solution that allows fast and easy communication for retail stores.
Created: May 2022
Permalink: https://wildix.atlassian.net/wiki/x/Th-OAQ
Other x-hoppers documentation: x-hoppers Admin Guide, x-hoppers datasheet
Introduction
x-hoppers provides an active channel to colleagues and support anywhere in the store, connects clerks, allowing to easily communicate with each other in a broadcast as well as receive incoming calls.
As an x-hoppers user, you are connected to a broadcast in Retail mode (muted by default). If you want to talk, simply press a button to unmute yourself. Besides, you can accept incoming calls, after which you are automatically returned to the broadcast.
x-hoppers Headset Overview
1 - Microphone
2 - Mute button
3 - Call button
4 - Volume- button
5 - LED Indicator
6 - AUX Function button (Power On)
7 - Volume+ button
8 - Speaker
Note: There are 2 button combinations that have to be pressed at the same time:
Register - Call, Volume+ and Volume-
Power off - AUX function, Volume+ and Volume-
LED indicators overview
Color | LED indication | Status |
Green | Short blink followed by long blink | Power Up |
Fast short blink, repeated | Incoming call | |
Single short blink. Notification of call only via audio in HS | 2nd incoming call, call active | |
Single short blink | In call | |
Long blink | Battery charging | |
Steady on | Battery charging, full | |
Red | Long blink followed by short blink | Power Down |
Fast, short blink | Low battery | |
Steady on | Battery charging, low battery | |
Long blink | Registration failed | |
Single short blink repeated slow | Idle, out of range | |
Blue | Short blink repeated fast | Registration, ongoing |
Long blink | Registration completed | |
Single short blink repeated slow | Idle, connected | |
Purple | Steady on | Menu |
None | Deregistered |
Usage
Joining the broadcast
The headset automatically joins the broadcast once left up from the charging cradle.
If the headset goes out of range or has been removed from the broadcast, it automatically rejoins the broadcast within 5 seconds of becoming available again.
Speaking in the broadcast
How to mute/ unmute
There are two options to mute/ unmute to speak in the broadcast:
- Call button: press and hold the button to get unmuted. You stay unmuted only while pressing the button. When the button is released, the headset goes back to mute.
- Mute button (Hands-free mode): press the button to unmute and be able to speak in the broadcast. All people in the broadcast can hear you. You stay unmuted till the Mute button is pressed again or till the headset is placed on the charger.
Volume Control
Press Volume+/ Volume- buttons to increase/ decrease the volume of the broadcast.
Managing incoming calls
When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you hear a ringer.
Answer an incoming call
- Double-press the Call button to answer an incoming call and put yourself on hold in the broadcast.
Important: In the Retail mode, the headset doesn’t differentiate between the broadcast and an incoming call, which means the headset stays muted after accepting the call, until manually unmuted. Check the How to mute/ unmute section of this guide.
Put a call on hold/ Retrieve a call
- Double-press the Call button to put a call on hold/ retrieve a call.
Swap between active call and broadcast
- Double-press the Call button to swap between a call and the broadcast.
Increase/ decrease a call volume
- Press Volume+/ Volume- button to increase/ decrease a call volume.
End a call
- To end a call and return to the broadcast, single press the Call button.