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x-bees Changelog contains all the latest features and improvements. x-bees docs: x-bees documentation. x-bees blog: x-bees news on our Blog. Links to download x-bees: Links to download x-bees conference app: Note: It can take up to 24 hours after release for mobile apps to become publicly available. Link for sharing: https://wildix.atlassian.net/wiki/x/AYA2Aw |
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x-bees Changelog contains all the latest features and improvements. x-bees docs: x-bees documentation. x-bees blog: x-bees news on our Blog. Links to download x-bees: Note: It can take up to 24 hours after release for mobile apps to become publicly available. Link for sharing: https://wildix.atlassian.net/wiki/x/AYA2Aw |
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Web 1.80.1.1059011 / iOS 1.80.1.251688 Date: 29.08.2024
Features
[XBS-4434] - web+mobile: added possibility to set up chatbots via WMS -> PBX -> Integrations -> Cloud integrations and configure widget with a chatbot in x-bees
Available chatbots:
- Webhook integration
- AWS SQS integration
- Dialogflow CX integration
- OpenAI Assistant integration
Limitations:
- It is possible to set up to 50 bots per organization.
- Chatbots only with Webhook and AWS SQS integrations work in group conversations with more than 2 members
Documentation: How to configure сhatbots in x-bees
[XBS-4155] - api: added conversations and chatbots API
Documentation: https://docs.wildix.com/
[XBS-4176] - int: added Chat, Conferences and Analytics events to Webhook integration and updated Call events
Note: Previous call events are deprecated.
Documentation will be updated soon: How to set up Webhook integration
The list of events is currently available here: https://docs.wildix.com/docs/calls/webhooks (navigate between the necessary sections, Calls, Conferences etc. to see the relevant Webhook events).
Improvements
[XBS-4255] - web+mobile: added voicemails and recordings to the History tab in x-bees and added possibility to filter records by Voicemails
Voicemails and recordings are displayed in the Media column on the History tab, where you can play or download the voicemail / recording.
Current limitations:
- Filter by recordings currently is not available (will be added in future releases)
- Voicemail recordings that were performed via “Transfer to > Voicemail” option are not displayed in x-bees (which will be fixed in future releases)
- The ACL rule “can/ cannot see Voicemail” isn’t applied in x-bees
[XBS-4484] - xbs: improved the logic so that the link in the email about new unread messages on x-bees leads directly to the relevant conversation with the new messages
[WMS-20171] - wms: updated the logic so that Company Data Storage is activated by default for x-bees
How-to:
1. Go to WMS -> PBX -> Call and chat history -> CDS tab
2. In the Types of files column find the option “Files in x-bees chats” and set up the required retention period
[WMS-20766] - xbs: updated the logic in conversations with external users so that when all agents leave the conversation and external user writes a message, agents are added back to the conversation
Note:
- If all agents leave the conversation, the last assigned agent is added
- If there was no assigned agent, all agents belonging to the Service are added
- If external user writes a message in less than 2 seconds after agent leaves, the agent is not added, unless the external user writes another message
- Only agents with x-bees-Standard and x-bees-SuperBee licenses are added to the conversation
Fixes
[XBS-4561] - web+mobile: removed some conversation menus (Schedule event, Send email invitation, Start conference) in conversations where such menus are irrelevant (e.g. in SMS / MMS, WhatsApp conversations and conversations without external user email)
[XBS-4526] - int: made some fixes and improvements to Microsoft 365 integration:
- Fixed an issue in which user was automatically logged out of the integration after closing x-bees tab
- Fixed an issue when it wasn’t possible to find a contact by entering name and part of the surname (ex. "John Sm")
- Added external user contact information to the Info frame (name, company, phone numbers)
Web 1.79.1.1043088 / iOS 1.79.1.248497 / Android 1.79.1.248497 Date: 21.08.2024
Improvements
[XBS-4464] - web: made improvements to contact lookup in Sales Intelligence, so that the relevant contact information is synced and displayed in Sales Intelligence timeline, Info screen and transcription
Note: In downloaded transcription files external user’s phone number is used.
Documentation: Sales Intelligence in x-bees
[WMS-20538] - ca: added possibility to filter CDR-View 2.0 data by an individual tag, rather than by a string of tags (e.g. in cases when multiple tags are added to a call)
Note: Only one tag can be selected as a filter.
Documentation: CDR-View in x-bees
Fixes
[WMS-20906] - wizy: fixed some issues in Visitor mode of the Videoconference:
- camera light was on, though camera was disabled in Visitor mode
- the Hide participants button was missing in Sidebar
- Visitor’s request to unmute on mobile was not displayed to Speakers and the request could not be approved
[XBS-4432] - web+mobile: fixed an issue when name of users who logged in via Google / Microsoft SSO was not synced from Phonebook / CRM Integration, but was taken from the SSO
Android 1.78.2.246633 Date: 16.08.2024
Improvement
[WMS-19203] - mobile: added possibility to start a 3-way conference call via mobile
How-to:
- During a call, press the button Add participants to the call
- Enter the participants on the Add Members screen and press Add
- A separate conversation with all the participants is created and a conference call is started automatically (active call is transferred to the conference call)
Web 1.78.1.1032444 / iOS 1.78.1.246159 Date: 15.08.2024
Improvements
[WMS-19203] - mobile: added possibility to start a 3-way conference call via mobile
How-to:
- During a call, press the button Add participants to the call
- Enter the participants on the Add Members screen and press Add
- A separate conversation with all the participants is created and a conference call is started automatically (active call is transferred to the conference call)
[WMS-18331] - int: added possibility to enable Gong integration via WMS
How-to:
- Go to WMS -> PBX -> Integrations -> Cloud integrations
- Navigate to Gong integration and click on it
- Press Install and proceed with the installation
Documentation: Gong.io Integration with x-bees
Web 1.77.1.1018681/ iOS 1.77.4.243442 / Android 1.77.4.243442 Date: 08.08.2024
Improvements
[XBS-4163] - web+mobile: added the ability to view incoming and outgoing faxes in History, along with a new filter to sort by type (call/ fax) for improved fax tracking
[WMS-19823] - wizy: added a prompt for users to use dial-in numbers if their internet connection blocks media, providing an alternative way to join a conference
[WMS-20715] - wam: added CDR-View 2.0 Liveboard to x-bees Analytics navigation tabs for faster access to pre-installed dashboards
Fix
[XBS-4437] - mobile: fixed an issue causing x-bees mobile app to freeze and malfunction when searching messages in large chats
Note: In upcoming releases, we will improve the scrolling logic and performance for messages in large chats.
Web 1.76.1.1005588 / iOS 1.76.1.240795 / Android 1.76.1.240795 Date: 31.07.2024
Improvements
[XBS-4249] - web: added support for Dark Mode for live transcription popover and sidebar
[XBS-4405] - xbs: improved the logic of navigating through Pinned messages, to jump to a pinned message just by clicking on it (removed the Go to message button)
Documentation: x-bees Web User Guide
[IT-1575] - int: added possibility to track tasks from the Activity tab in Salesforce via Salesforce Opportunity integration in x-bees, as well as add and edit tasks and change task status
Documentation will be updated soon: Salesforce Opportunity Integration in x-bees
Fix
[XBS-4187] - web+mobile: fixed an issue in which there was no audio during a call in x-bees, after reconnection to a different 4G network or WiFi
Note: The fix is available starting from WMS v. 6.07.20240730.2.
[XBS-4400] - web: fixed an issue in Sales Intelligence, in which after playing an audio for more than one minute without a pause, audio started playing before the highlighted phrase
Documentation: Sales Intelligence in x-bees
[WMS-20774] - wim: fixed an occasional issue in which presence sync with Google Calendar didn’t work
Web 1.75.1.995408/ iOS 1.75.1.238420 / Android 1.75.1.238420 Date: 24.07.2024
Features
[XBS-4309] - web: added AI Assistance button to the Transcription box in a transcribed call / conference and in Sales Intelligence
Improvements
[XBS-4315] - xbs: removed the blocks About and Common chats from the Info panel displayed to external users in conversations started via agent’s link / Meeting Scheduler
[WMS-20453] - xbs: improved the logic to reduce the time of creation a conference from a call
Fixes
[XBS-4333] - web: fixed an issue in which blank x-bees window appeared after clicking the Send email invitation button on the Info panel and two new email windows were opened instead of one
[XBS-4407] - web+mobile: fixed an issue in which input field in SMS and WhatsApp conversations was locked for users from other PBXs in WMS Network
[XBS-4429] - mobile: fixed an issue in which x-bees app crashed or displayed an empty screen in case of using Search during an active conference
[WMS-20732] - wda: fixed an issue in which user status message visualization to other users was not complete (the “until” part was missing) if the status was manually set via x-bees
Web 1.74.1.984386 / iOS 1.74.1.236183 / Android 1.74.1.236183 Date: 17.07.2024
Features
[XBS-4171] - x-bees: added possibility for agents to schedule a meeting in their own Meeting Scheduler, which can speed up the meeting booking process
Requirement: x-bees Standard license or higher
How-to:
- Open x-bees Scheduler page
- Enter Subject
- Enter the external user email in the Additional members field
- Choose a slot and press Schedule
Improvement
[XBS-4198] - web: made improvements to x-bees upgrade notification:
- Added possibility to close the pop-up notifying that “A new version of x-bees is available”
Note: In case x-bees was not upgraded, the pop-up reappears in 4 hours, until the update is performed. - Updated the text of upgrade notification
- Removed the update confirmation pop-up
Fixes
[XBS-480] - web: fixed an issue in which there was an echo during a call after enabling video
[XBS-4346] - web+mobile: fixed an issue in which some hidden messages were displayed to a user with Hide conversation history setting, if the message was edited, pinned or had new reactions
[XBS-4406] - web: fixed an issue in which outgoing SMS /MMS were not sent and SMS tag was not added to the conversation if the SMS conversation was started by x-bees user, until an incoming SMS/ MMS was received
[WMS-20501] - wizy: fixed an issue in which Noise suppression got disabled after changing device (e.g. after switching to Bluetooth headset)
Web 1.73.1.971801 / iOS 1.73.1.233664 / Android 1.73.1.233664 Date: 10.07.2024
Improvements
[XBS-4230] - web: improved Sales Intelligence functionality so that when clicking on a phrase in call/conference transcription, media player jumps to the relevant part of the conversation, providing quick access to the necessary information
[XBS-4307] - mobile: updated the logic so that an active call is automatically put on hold when user dials another number (e.g. to perform an attended transfer)
[WMS-20275] - wizy: made improvements to avoid audio issues which sometimes occurred because of corporate firewall blocking the UDP traffic
Fixes
[XBS-4200] - mobile: fixed an issue in which video during an incoming call from a doorphone was not displayed in case H.264 codec was used
[XBS-4403] - web: fixed an issue in which there was a blank page instead of a call dialog after answering a call via a remote device, in case the number was not yet present in the phonebook
[WMS-20458] - x-hop: fixed an issue in which push-to-talk call to x-hoppers broadcast was declined if user switched from one PBX domain to another in WMS Network
Web 1.72.1.960928 / iOS 1.72.1.231854 / Android 1.72.1.231854 Date: 04.07.2024
Features
[XBS-3248] - web+mobile: added possibility to pin messages in a conversation
How-to:
- Hover the mouse over a message and click the Pin button
- A system message is displayed with information who pinned the message and Pinned messages section appears at the top of the conversation
- To jump to a pinned message, click the Arrow button in the Pinned messages section.
- To unpin a message, hover the mouse over it and click Unpin.
Note:
- External users cannot use the feature but can see pinned messages.
- The pinned messages feature is not available for conversations started via Chat/ Calendar link or website widget.
[XBS-4077] - int: added support of incoming messages from WhatsApp
- Requirements:
- CLASSOUND DID configured for WhatsApp Business account
- CLASSOUND DID indicated in Call group settings -> SMS/ Messengers field in WMS.
- When there is an incoming message from WhatsApp, a separate conversation is created.
- Agent can reply within 24 hours after receiving a customer’s message. After 24 hours, the conversation switches to read-only mode. In case a customer writes another message to the same conversation, an agent again has 24 hours to reply.
Current limitation: Currently, it is possible to receive attachments to x-bees from WhatsApp. However, the possibility to send pictures/ files to WhatsApp from x-bees conversation will be added in future releases.
[XBS-3379] - int: added integration with Google Workspace which supports the following features:
- Contacts search
- Possibility to view the latest and upcoming events on the Info frame
- Possibility to create and edit contacts via x-bees
The integration is available for setup via WMS -> PBX -> Integrations -> Cloud integrations -> x-bees Client integrations -> Ready integrations tab.
Documentation: Google Workspace Integration with x-bees
[XBS-3718] - xbs: added possibility for Admin users to access WMS via x-bees -> Settings -> Manage PBX button
Added support for Salesforce Opportunity integration, which allows to track Opportunity stages, view and edit its summary, access connected Contacts via the Info frame in x-bees
- To set up the integration, please open Customer Care ticket.
- In future releases, the integration will be available within Salesforce Partner Community.
For more details about the integration, check the document: Salesforce Opportunity Integration in x-bees
Improvements
[XBS-3777] - web+mobile: improved the logic to display information about the creator of a conversation, to let participants know who started the conversation
- Creator name is displayed in the system message right after starting the conversation, in case the conversation was created via the Create conversation button.
[WMS-19477] - xbs: updated the logic to apply the groups set in ACL permission Can see Analytics and display data according to the configured ACL
Fixes
[XBS-4313] - web+mobile: fixed an occasional issue in which Company tag disappeared from the conversation list after refreshing x-bees page
[XBS-4220] - web: fixed an issue in which there was white screen instead of a call dialog after archiving conversation with a colleague and making a call to the colleague
Web 1.71.1.946600 / Android 1.71.1.229310 / iOS 1.71.1.229310 Date: 26.06.2024
Improvements
[XBS-4043] - web: added possibility to send faxes via x-bees
How-to:
- Click on the + button on the top panel and select Send fax
- In the Fax number field enter the necessary number(s) or search for user(s)
Note: Only users with Fax number are displayed in the Search results on the Send fax screen. - Press Add files and choose the necessary file or drag and drop the file
Important: It is possible to send only one file at a time. Supported file types: pdf or tiff. - Set Fax cover and configure Postpone delivery if required
- Click Send
Alternatively, to open the Send fax screen, you can:
- search for a user in the Search field and click on the Fax number
- click on the Fax number in user’s details on the Info frame
Current limitation: The display of sent faxes in History will be added in future releases.
[XBS-4264] - scheduler: increased the maximum number of meetings external users can schedule with an agent from 2 to 10
Fix
[XBS-4158] - web: fixed an issue in which iFrame integrations displayed no match / contact not found notifications in case of switching between conversations too fast, before the integration data was loaded
Web 1.70.1.935258 / iOS 1.70.1.227158 / Android 1.70.1.227158 Date: 19.06.2024
Improvements
[XBS-4175] - web+mobile: updated the logic of the Hide history feature, so that it is disabled by default and new users joining the conversation can see its history, unless the toggle was manually enabled
[XBS-4247] - xbs: made some performance and stability improvements including live transcription performance enhancements, faster loading of conversation history, etc.
[WMS-20334] - wizy: improved performance of x-bees videoconference on mobile
[WMS-20339] - ca: made some UI/UX improvements to Analytics -> CDR-View 2.0 Liveboard:
- Added Home tab, which includes Call Distribution Map, Calls by Status, and Calls by Direction
- Renamed “Data grid” tab into “Advanced grid” and added a new “Simple grid” tab with less columns compared to the advanced one, and renamed some columns (e.g. “Ring Time” into “Ring”, “From ACL Group” into “From Group”)
- Split the Name filter into two filters: "Agent" and "Client”
- Removed MOS-related column
- Added "Companies" tab with call stats by Companies
Documentation will be updated soon.
Fixes
[XBS-4189] - mobile: fixed an issue in which it wasn’t possible to share files / media files to x-bees conversation on mobile
Web 1.69.1.922385 / iOS 1.69.1.225046 / Android 1.69.1.225046 Date: 12.06.2024
New Feature
[WMS-20271] - wim: updated the logic to add call and conferences transcription and summary to the relevant call record in HubSpot
Note:
- For the attachments to appear in HubSpot, the admin needs to reinstall HubSpot Auto Logging integration in WMS -> PBX -> Integrations -> Cloud Integrations.
- Transcription and summary are attached if at least one HubSpot Contact participated in the conference.
- The files are removed after 1 year.
Documentation: How to use real-time transcription of x-bees calls and conferences
Improvements
[XBS-4168] - web: improved message preview tooltip on the Inbox tab, so that the maximum number of characters displayed is 140 symbols
Documentation: x-bees Web User Guide
Fixes
[XBS-4175] - xbs: added possibility to hide conversation history when adding a member to a conversation
When adding a new member to a conversation, ensure that the toggle in front of the "Hide history" option on the Add Members screen is enabled.
Note:
- By default, the Hide history option is enabled.
- If you added a user and hid the previous messages, but want to make them available, you need to delete the user and add again, with disabling the Hide history feature.
- Hide history option doesn’t work if a user joins the conversation via link. In this case, message history is displayed by default.
[XBS-4257] - ios: fixed an issue in x-bees app on iOS, in which the app requested Bluetooth permissions when opening the app for the first time after upgrade to v. 1.68.1
[XBS-4261] - web+mobile: improved the logic so that Colleagues block in Search results has highest priority and is shown at the top of the search results list
Also, fixed an issue in which search results in Contacts block were not displayed according to the priorities: CRM integration, then Phonebook, followed by other integrations
[WMS-20277] - wizy: fixed an audio issue in which after a user joined a conference on mobile and locked the screen, the next user joining the conference could not hear the first user
Web 1.68.1.909597 / iOS 1.68.1.222839 / Android 1.68.1.222839 Date: 05.06.2024
New Features
[WMS-19704] - wim: updated the logic so that transcription and summary of conferences is automatically added to Salesforce and for real-time call transcriptions
Note:
- Salesforce Auto Logging integration should be enabled in WMS -> PBX -> Integrations -> Cloud Integrations.
- Transcription and summary are attached if at least one Salesforce Contact/ Lead/ Account participated in the conference.
- Conference data is available on the Events page in Salesforce -> Details tab. For transcribed conferences, an AI generated topic is added to the Subject field, with conversation name in brackets).
- In the Description field you can find conference start time, participants list, Call brief, link to Sales Intelligence.
- On the Related tab -> Files section, you can find file with the transcription attached.
- Type Meeting is automatically added to all logged conferences.
Also, there are changes to the logging of calls with summary:
- Added Call brief to the Comments section and added link to Sales Intelligence
- Transcription file is available in the section Related -> Files
Documentation: Sales Intelligence in x-bees
[WMS-20004] - x-hop: added possibility to send audio Push-to-talk messages from x-bees conversation to x-hoppers broadcast
For instructions on how to set up and use the feature, check out the documentation: How to configure and use Push-to-talk for x-hoppers on mobile
Note: The support starts from WMS Beta 6.07.20240529.1
Improvements
[XBS-3883] - web: added information about user emotions (positive, neutral, negative, mixed) on the Transcription tab in Sales Intelligence and for real-time call and conference transcriptions
[XBS-3904] - web+mobile: updated the priority, in which integrations are displayed on the Info Frame and in x-bees Settings -> Integrations:
- CRM integration (HubSpot / Salesforce)
- Phonebook
- Other integrations, in the same order as they are set in WMS -> PBX -> Integrations -> Cloud integrations - x-bees Client Integrations
[XBS-3939] - web+mobile: made improvements to the Search feature for easier navigation and better user experience:
- Added possibility to search through messages
- Split the search results into sections: Conversations, Messages, Contacts, Colleagues, displaying 3 results for each section, with the possibility to press the Show more button.
- Added tabs Conversations, Messages, Contacts, Colleagues right under the Search field which lets you easily switch between the necessary search results. Clicking on the Show more button, the relevant search results tab opens. On the Messages tab, up to 30 items are displayed; to view more results of the selected category, click Show more at the end of the search results list.
- In the Contacts section, CRM integration contacts are listed first, then Phonebook results and other contacts from other integrations set up in the system.
[XBS-4080] - web+mobile: improved the logic of CRM contacts lookup to display CRM contact (e.g. in the list of conversation members, in conversation messages, mentions, view indicators) even if the relevant integration (Salesforce / HubSpot) is not activated in x-bees Settings -> Integration
- Important: Salesforce / HubSpot Auto Logging integration should be enabled.
[XBS-4143] - xbs: made improvements to the Calendar by displaying days with no available slots, to avoid an issue when guests could book the wrong day, because unavailable days were not displayed
[WMS-19704] - web+mobile: updated the design of emails with summary and transcription of calls and conferences, as well as added topic, participants and link to Sales Intelligence
Fix
[XBS-4245] - crm: fixed an issue in which it wasn’t possible to create tasks and activities for Salesforce Accounts
Web 1.67.1.894715 / iOS 1.67.1.220361 / Android 1.67.1.220361 Date: 28.05.2024
Improvements
[XBS-4074] - web+mobile: updated the logic so that external users in Read-only conversations cannot view the list of members in the conversation
Read indicators are not displayed. Also, external users can see message reactions but cannot view who sent the reactions.
[XBS-4107] - web: improved the logic so that after clicking on a link in a conversation, the target destination opens in the same tab, instead of the new one
Documentation: x-bees Web User Guide
[WMS-19821] - wizy: added conference dial-in numbers for Saudi Arabia and United Arab Emirates
[WMS-20170] - wizy: made improvements to avoid an issue when a conference recording could not be started because all recorders were busy
Documentation: x-bees Videoconference
Web 1.66.1.883067 / iOS 1.66.1.218218 / Android 1.66.1.218218 Date: 22.05.2024
New Feature
[XBS-4005] - web+mobile: added possibility to filter conversations by unread messages
How-to:
- Click on the Filter by unread button next to the Search field on the Inbox tab
- When the filter is enabled, only conversations with unread messages are displayed
Note:
- The filter works for all tabs (All, 1-1, Group, External)
- Muted conversations are also displayed
- After refreshing the page, the filter is disabled
Improvements
[XBS-4112] - web: improved the logic so that a relevant notification is displayed if a user without a proper license or necessary permissions tries to access such features as Sales Intelligence, Live Dashboard, or Analytics via direct link
web+mobile: rolled back the changes made in XBS-4146, so that External conversations are displayed on the All tab as before
[WMS-20015] - wizy: made some performance improvements and added possibility to move a Speaker to Visitors
How-to:
- Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
- Click Move to visitors
- Confirm you want to move the user to visitors
Note: The option of moving speakers to visitors is available only in Visitor mode (once the number of participants in the conference reaches 30).
Documentation: x-bees Videoconference
Fix
[WMS-19925] - web: fixed an issue in which it wasn’t possible to transfer a remote call to a Call group via drag and drop on the Favorites tab
- Note: The fix is supported starting from WMS 6.07.20240521
Documentation: x-bees Web User Guide
Web 1.65.1.874021 / iOS 1.65.1.216358 / Android 1.65.1.216358 Date: 15.05.2024
Improvements
[XBS-4130] - web: made UX/UI improvements to avoid an issue when after resizing the Info frame to its maximum width, conversation messages didn’t fit the screen
[XBS-4146] - web+mobile: excluded external conversations from the All tab, for easier navigation through conversations
Also, widened the left-side panel with the list of conversations on web.
Documentation: x-bees Web User Guide
Web 1.64.1.862884 / iOS 1.64.1.214206 / Android 1.64.1.214206 Date: 07.05.2024
Improvement
[WMS-19922] - wizy: made some UI/ UX improvements to the videoconference More actions section:
- Renamed the menu with dial-in numbers into “Dial-in & Wizyconf Station“
- Removed some options (View shortcuts, Noise suppression, and Performance settings) from More actions to make the menu more convenient to navigate and use
Documentation will be updated soon.
[WMS-18870] - ca: added the Cost column to CDR-View 2.0 report, which displays cost for external calls
Note: The feature is supported starting from WMS 6.06.20240425.1.
Fix
[XBS-4138] - web: fixed an issue in which call control buttons were missing in case of answering a call on a remote device from x-bees Web
Web 1.63.1.853294/ iOS 1.63.1.212221 / Android 1.63.1.212221 Date: 01.05.2024
New Feature
[XBS-3880] - xbs: added Sales Intelligence feature, which with the help of AI features, allows to get valuable insights and deeply analyze calls and conferences
Requirements:
- x-bees SuperBee license
- ACL permissions: can See call recordings and can See analytics
- The following dialplan variable set in WMS -> Dialplan -> General settings -> Set dialplan variables: TRANSCRIBE_RECORDED_CALLS=yes
How-to:
- Go to the Sales Intelligence tab on the left side panel of x-bees
- Sales Intelligence includes the following tabs:
- All: the list of all calls and conferences
- Your calls: the list of your calls and conferences only
- Company: the list of calls and conferences within the company, in which you didn’t participate
The list is sorted by time, displaying the latest calls/ conferences first. An entry on the list includes the title of the call/ conference, short summary, language, agents and clients details.
You can filter calls/ conferences by participants, service, words or phrases pronounced, date, language, duration, as well as choose to show recorded, transcribed, outbound/ inbound, or internal calls/ conferences only. By default, only recorded calls/ conferences are displayed.
When you filter data and save the filter, the filter is added as an additional tab in Sales Intelligence top panel. If needed, you can edit or delete the saved filters.
When you click on a call/ conferences, their details open. On the right you can find the Highlights section with summary and key points, next steps, etc. Also, you can listen to the call or switch to the Transcription view, change the audio speed, download the recording or transcription, or share the link.
Under the call/ conference section you can see the percentage of Agent’s or Client’s talking, talking speed (number of words per minute). Interruptions are moments during calls when call participants were talking at the same time.
Comments section allows to start a conversation with colleagues. When you write a comment, a conversation is created with all participants.
For calls and conferences that were not recorded it is not possible to listen to the audio or view the transcription. However, for conferences there is visualization of how much participants were speaking.
Documentation: Sales Intelligence in x-bees.
Improvements
[XBS-4136] - xbs: made UX and loading speed improvements to x-bees Analytics
[XBS-4141] - xbs: updated the logic so that Info frame displays information about an external user both in one-on-one and group conversations with external users
- Note: In case of a group conversation with multiple external users, the user to be displayed on the Info frame is selected randomly.
[WMS-19825] - wizy: added Microphone button to Visitor mode in conferences for better user experience
- After clicking the Mic button, a request is sent to Speakers. After accepting the request, the Visitor is moved to Speakers and is unmuted.
[WMS-19826] - wizy: added possibility for Speakers to view the list of Visitors in the conference by clicking on the number of Visitors on the top panel
- Note: The option is available on web only.
Fixes
[XBS-4095] - mobile: fixed an issue in which after tapping on Chat and Calendar links in a message on mobile, nothing happened and the links didn’t open
[WMS-19917] - wizy: fixed an issue in which x-bees mobile app crashed in case user participated in a conference as a Visitor and pressed the Leave button
Web 1.62.1.838480 / iOS 1.62.1.209746 / Android 1.62.1.209746 Date: 24.04.2024
Improvements
[XBS-3873] - web: added possibility to transfer a call to a Call group via drag and drop on the Favorites tab
Limitation: Call transfer to a call group currently doesn’t work in case of a remote call transfer, which will be fixed in future releases.
Documentation: x-bees Web User Guide
[XBS-3916] - web+mobile: made some improvements to Mute conversation feature, which include:
- Renamed the Notifications button into Mute on the Info frame
- Updated the Muted icon
- Added notifications that inform about conversation mute / unmute
[WMS-19691] - wizy: added Noise suppression icon at the top of the conference next to Performance settings, to ensure efficient use of the feature and clear audio during the conferences
[WMS-19767] - xbs: updated the logic in external meetings so that recordings are not reactivated when external users join the conference
Documentation: x-bees Videoconference
Fix
[XBS-4125] - web: fixed an issue in which it was impossible to forward a message to the same conversation
Web 1.61.1.825764 / iOS 1.61.1.207587 / Android 1.61.1.207587 Date: 17.04.2024
New Features
[WMS-19822] - web: extended the list of x-bees Client integrations with Microsoft 365, which allows to see Microsoft 365 contacts in Live and Dialpad search, as well as view and open the latest emails with the contact via Info frame
Requirements:
x-bees-Standard license for each user who needs to use the integration
How-to:
- To enable the integration, go to WMS -> PBX -> Integrations -> Cloud integrations
- Click on x-bees Client integrations
- Proceed to Ready integrations tab
- Under Microsoft 365, click Install
For more details on x-bees Client integrations setup, check the guide How to set up x-bees Client integrations
Once installed, users need to activate the integration in x-bees. You can find instructions here: How to manage Client integrations in x-bees
After the integration is activated in x-bees, users can find Microsoft 365 contacts in Live and Dialpad search. Also, on the Info frame, agents can find the list of latest emails with Microsoft 365 contact. By clicking on the email entry, a separate window opens where agents can reply or forward the email.
Documentation will be updated soon.
Improvements
[XBS-3771] - web+mobile: added the display of Services phone numbers when choosing a Service in Dialpad and when creating SMS conversation
[XBS-3957] - web+mobile: improved the logic so that when clicking on a forwarded message, user jumps to the message in the relevant conversation, in case the conversation is public (available by link)
[XBS-3960] - web+mobile: updated the logic so that:
- draft messages are not lost after page refresh or closing the app;
- conversations with draft messages are moved to the top of the conversations list
[XBS-4058] - xbs: added localizations of the AI Assistant feature (Settings section and ‘New command’ functionality)
Limitation: The titles of AI Assistant options (Reply, Rephrase, etc.) remain in English.
[XBS-4078] - mobile: made some UX/ UI updates of the buttons displayed when accessing conversation options via swiping on mobile (updated translations, adjusted the buttons size)
[WMS-19611] - wizy: improved the logic so that conference interface language corresponds with the language of x-bees UI
[XBS-3961] - xbs: added possibility to customize size of the Info panel for improved user experience
How-to:
Hover the mouse over the Info panel border and drag it to the necessary position.
Fix
[XBS-4089] - web+mobile: fixed an issue in which it was impossible to create or update a Phonebook contact if the root domain in the email address contained more than 4 symbols
Web 1.60.1.815364 / iOS 1.60.1.205937 / Android 1.60.1.205937 Date: 11.04.2024
New Feature
[XBS-3357] - web: added AI assistant feature to x-bees conversations
How-to:
- Click on the AI assistant icon next to the message input field or next to the necessary message in the conversation
- Choose one of the options below:
- Reply: generate suitable replies to the incoming message, to streamline conversations and improve response quality.
- Rephrase: rephrase a given piece of text (can be applied to the text in the input field or the last message in conversation) .
- Summary: generate summary of the last received messages in the conversation, to extract key points or condense information, making it easier to understand.
- Expand: generate more informative text based on the input (can be applied to the text in the input field or the last message in conversation).
- Explain: ask to explain some concepts or topics (can be applied to the text in the input field or the last message in conversation).
- Shorten: shorten a lengthy text or message, to trim unnecessary details and improve readability (can be applied to the text in the input field or the last message in conversation).
- Translate: translate text into your browser language(can be applied to the text in the input field or the last message in conversation).
- On the dialog that pops up, AI generates the necessary text. You can copy the output, click Generate again (if you are not satisfied with the result) or Apply, for the text to appear in the message input field.
To create your own command, click on the add (+) button on the AI assistant screen, you can create your own command.
Note: The feature is available for users with x-bees-Standard license or higher. The feature is not available for guests (users not connected to the PBX).
Current limitations:
- The feature is available in English language. Translations into other languages will be added in future releases.
- External contacts from integrations are displayed with email address instead of a name inside AI Assistant and in the generated results, which should be fixed in future releases.
- Guest user, after connecting to the PBX, should refresh the page for the AI Assistant button to be displayed.
Improvements
[XBS-4016] - web: returned the logic of accessing conversation actions by right-clicking on the conversation
Currently, there are two ways to access conversation menu: you can either right-click on it or hover on the conversation and click on the dropdown menu button.
Also, moved the Archive option to the top of conversation actions list.
Documentation: x-bees Web User Guide
Fixes
[XBS-3060] - web+mobile: fixed an issue in which email was displayed instead of user/CRM contact name in the mentions list
[XBS-3919] - web: fixed an issue in which instead of a colleague name, a random external contact or phone number was displayed in system messages related to adding / removing / joining a group conversation
[XBS-4032] - web: fixed an issue in which colleague’s name was replaced with CRM contact name on Live dashboard and in push notifications
[WMS-18928] - ca: fixed an issue in which scheduled reports in CDR-View2.0 disappeared from the list of scheduled reports after some time
Documentation: CDR-View in x-bees
x-bees Conference Date: 09.04.2024
Improvement
[WMS-19358] - wizy: introduced half-webinar mode to boost performance in case of conferences with a large number of participants
Half-webinar mode suggests there are Speakers and Visitors in the conference (for meetings with more than 30 participants). First 30 members who join the conference are automatically added as Speakers, while the rest participants join as Visitors.
Visitors have access to a limited conference functionality compared to Speakers:
- Visitors do not have Mute/ Unmute and Start/ Stop camera buttons.
- If a Visitor wants to speak in the conference, they should raise a hand and a Speaker should admit the request. When the request is admitted, Visitor is moved to Speakers. There is no restriction to the number of Visitors that can be moved to Speakers.
- A separate counter at the top displays the number of visitors in the conference.
- Speakers can manage Visitor requests (Reject/ Admit visitors) via push notifications or via the Participants panel.
Note: It is currently not possible for speakers to manage visitor requests via mobile.
Documentation: x-bees Videoconference
Web 1.59.1.801369 / iOS 1.59.1.203678 / Android 1.59.1.203678 Date: 03.04.2024
Features
[XBS-3612] - web+mobile: added possibility to send 2-way MMS for US/Canada CLASSOUND DIDs
Requirements:
- Activated CLASSOUND
- CLASSOUND DID configured as SMS number for at least one Service (Call group) in WMS (Dialplan -> Call Groups -> edit Call Group -> SMS number). Otherwise, the option “Create SMS conversation“ is not available.
- WMS 6.04.20231020 or higher
- Currently, sending MMS is only available for US and Canada, so both numbers (customer and service number) should be US/ Canadian (starting with +1).
How-to:
- Click on the + button on the top panel and select Create SMS conversation
- Enter the recipient's phone number and choose Service
- Click Create conversation
- In the conversation you’ve just created, click on the attach icon to the left of the message field and choose the file you want to send
Note:
- You can find the list of supported files on this page: List of Supported File Types for Two-Way MMS
- The allowed number of files that can be sent in a MMS is 10.
- The maximum allowed size of MMS message is 3.5 MB. When adding multiple files, if their total size exceeds the 3.5 MB limit, some of the files are deleted so that the remaining ones are not more than 3.5 MB.
- When sending a text message along with an attachment, the text is sent as an SMS and the attachment as MMS. In this case, the same text limits apply as for SMS: 670 characters.
- In case of sending a text file, the operator transforms the file into text, so the recipient receives an SMS (or several SMS, if the length of the original message is more than 4500 characters).
Documentation: How to send and receive SMS/ MMS via CLASSOUND
[XBS-3896] - mobile: added possibility to Mute, Archive, or Mark conversation as read/unread by swiping the conversation to the left on mobile
Improvements
[XBS-3856] - web+mobile: updated the logic so that external contact data (e.g. name, company) from a CRM integration are displayed in x-bees without the need to open Info frame in case of a conversation with one external user
Also, added display of the relevant CRM integration (HubSpot, Salesforce) icon.
Current limitation: x-bees may not update contact information if changes were made outside x-bees, e.g. when updating a contact directly from CRM integration.
[WMS-18622] - wda: improved the logic of Ring and Wait Time metrics in Cloud Analytics (CDR-View 2.0) to provide more accurate data
- Ring time reflects the time when an agent is being called. In case of a call group, if at least 1 available agent is called, it is considered ring time. If there are no available members in the call group, it is considered wait time.
- Wait time consists of time spent in IVR, listening to announcements, in queue while no agents are available, and time when the call was put on hold.
Note: The updated logic is applied starting from WMS Beta 6.06.20240328.1.
Documentation: CDR-View in x-bees.
x-bees Analytics Date: 28.03.2024
New Feature
[WMS-19666] - ca: added a new Liveboard “Meeting View” in x-bees, which displays conference analytics, including the date and time of the conference, conference title, duration, number of attendees and attendees list etc.
How-to:
- Go to Analytics tab in x-bees
- Find and open the “MeetingView” Liveboard
Documentation will be updated soon.
Web 1.58.1.791120 / iOS 1.58.1.201622 / Android 1.58.1.201622 Date: 27.03.2024
New Feature
[XBS-3369] - web: added possibility to play an audio file right in x-bees conversation, without downloading it
Note:
- When you change volume, it is applied for the current audio file only. By default, the highest volume is set and needs to be adjusted for each file separately, if required.
- Audio files more than 15 Mb need to be loaded first.
- Playing audio is paused in case a conference starts.
- The audio player is interrupted in case of a call or after switching to another conversation.
Limitation:
The audio player is interrupted in case of opening Info frame in the conversation or in case of scrolling the conversation history too high.
Documentation: x-bees Web User Guide
Improvements
[XBS-3905] - web+mobile: enabled access to Phonebook integration for x-bees users with x-bees-Basic license
[XBS-3943] - web+mobile: made some UI/UX improvements to Phonebook integration data on the Info frame
[XBS-3944] - web+mobile: made some UI/UX improvements to HubSpot and Salesforce integrations
Documentation: Salesforce Integration with x-bees, HubSpot Integration with x-bees
Fix
[XBS-3962] - web: fixed an issue in which external contact name was displayed instead of a colleague’s name in user mentions, notifications and in conversation members list
[WMS-19011] - ca: fixed an issue in which scheduled reports in CSV format with Rolling date filter displayed incorrect data (the same report was sent every time)
Web 1.57.1.783319 / iOS 1.57.1.200034 / Android 1.57.1.200034 Date: 21.03.2024
New Feature
[XBS-3886] - web: reorganized the logic of archiving conversations
- Renamed the "Hide" option into "Archive" to better reflect its purpose
- Introduced a new button "More" to access conversation actions, replacing the need for right-clicking on it. The button appears upon hovering over a conversation in the list of active conversations and provides a dropdown menu with actions such as "Mark as unread," "Archive," "Mute," and "Leave conversation"
- When a conversation is archived, a tooltip is displayed with the title "[Conversation name] is archived," along with an option to undo the action
Fixes
[XBS-3743] - web: fixed an issue when a broken group conversation was created after transitioning a SIP call to a video conference
[XBS-3938] - web: fixed an issue where user remained present in a video conference despite exiting it via the Leave button in the conversations list while having another conversation open
[XBS-3945] - mobile: fixed an issue where search results from iFrame integrations were either missing or duplicated in mobile apps
Integrations
[XBS-3972] - int: fixed an issue where the Salesforce integration couldn't be activated in x-bees due to the missing matched contact owner
Documentation: Salesforce Integration with x-bees
Web 1.56.1.769874 / iOS 1.56.1.197954 / Android 1.56.1.197954 Date: 15.03.2024
Improvements
[XBS-3763] - web+mobile: made UI improvements of x-bees Settings by updating the Settings icons
[XBS-3859] - web+mobile: improved the logic so that external contact name is displayed even if Info frame with the external contact details was not opened
[WMS-19371] - wizy: added support of the conference Transcription and Subtitles features in x-bees mobile app
[XBS-3913] - int: updated the logic so that HubSpot and Salesforce iFrame integrations are enabled by default for all platforms after activating the integrations in WMS
Documentation: How to set up x-bees Client integrations
Fixes
[XBS-3602] - web: fixed an issue with “Set a status” screen in which the date until which the status should be enabled was not displayed on the screen
[XBS-3790] - web: fixed an issue, in which user was not routed to the necessary message after following the direct link to the message
Integrations
HubSpot, Salesforce
[XBS-3836] - web+mobile: moved the button which logs user out from CRM integration from the Info frame to Settings -> Integrations
To log out from an integration inside x-bees, go to Settings -> Integrations -> click Logout next to the relevant integration
Phonebook
[XBS-3920] - web: fixed an issue in which contact search by email displayed results that didn’t fully match the searched email
Web 1.55.1.756805 / iOS 1.55.1.195412 / Android 1.55.1.195412 Date: 06.03.2024
Improvements
[XBS-3817] - web: added Dark mode support on web
How-to:
- Go to Settings -> Color theme
- Choose the option Dark
Current limitations: Support for Dark mode for Kite settings, Meeting Scheduler, and Transcription feature will be added in future releases.
[WMS-19439] - wizy: improved the logic in case all participants of the conference left and didn’t stop the recording and transcription, so that the conference is automatically ended in up to 30 seconds (instead of up to 10 min as before)
Fixes
[XBS-3796] - web: fixed an issue with the Transcription feature in which after putting the call on hold or stopping the recording the transcription in progress icon was still displayed until the call was ended
[XBS-3823] - web: fixed an issue in which Transcription button was missing in call dialog on the caller side in case the call was made to a Call group
Integrations
Salesforce
[XBS-3767] - mobile: added support of Salesforce integration on mobile
[WMS-19360] - int: improved the logic so that an event is created in Salesforce each time a conference is scheduled or a meeting took place in x-bees
Documentation: Salesforce Integration with x-bees
HubSpot
[XBS-3868] - mobile: fixed an issue with HubSpot activation on mobile in which the button "Sign in with HubSpot" was unavailable for tap on certain mobile devices
Documentation: HubSpot Integration with x-bees
Web 1.54.1.745248 / iOS 1.54.1.193437 / Android 1.54.1.193437 Date: 28.02.2024
New Features
[XBS-3536] - web+mobile: improved the logic so that Phonebook / CRM contact information is displayed on the Info frame in case of external conversations with only one external user (conversations created for calls, fax, voicemail and SMS events)
[XBS-3768] - mobile: added support for HubSpot integration display in x-bees mobile apps
Note: For the integration to be available on mobile, make sure the relevant settings are chosen in WMS -> PBX -> Cloud integrations -> x-bees Client integrations -> HubSpot: the option “All” should be chosen in the field “Available on platforms”.
Documentation: How to set up x-bees Client integrations
Fixes
[XBS-2926] - web: fixed an issue in which user presence was displayed as unavailable and there was no remote device in the Dialpad list after opening several x-bees tabs and clicking the button Use here
[XBS-3795] - web: fixed an issue in which a false transcription in progress icon was displayed on the Transcription dialog during a call, which didn’t disappear even after the call was ended
[XBS-3803] - web: fixed an issue in which Live dashboard displayed the transcription only for the first leg of a transferred call
Web 1.53.1.741975 / iOS 1.53.1.192083 / Android 1.53.1.192083 Date: 22.02.2024
Improvements
[WMS-18690] - wim: added possibility to enable transcription of calls that are being recorded and get call transcription and summary to email
[XBS-3172] - wim: updated the logic to add call transcription and summary to the relevant call record in Salesforce
Documentation: How to use real-time transcription of x-bees calls and conferences (see the section Get transcriptions of calls and conferences)
[WMS-18910] - wizy: added videoconferencing feature to x-bees mobile app on Android and iOS, so that there is no need to use a separate app for videoconferences
Limitation: The Transcription feature is currently not available for videoconferences inside x-bees app. The support will be added in future releases.
[XBS-3339] - web: updated the logic so that content entered into a form on the Info frame is preserved when a call or conference starts/ ends and after switching between conversations
Fixes
[XBS-1987] - web+mobile: fixed an issue in which the notification “Cannot complete operation, try again later” was displayed twice when updating/ deleting personal or conversation avatar when internet connection was lost
[WMS-19111] - int: fixed an issue in which all calls performed via x-bees were displayed as Outbound in HubSpot
[WMS-19164] - ca: fixed an issue in which "Error in loading data Query timed on database" message was displayed in scheduled report file instead of the actual data
[WMS-19284] - ca: improved the loading speed of Cloud Analytics (CDR-View 2.0) reports
Documentation: CDR-View in x-bees
Web 1.52.1.731508 / iOS 1.52.1. / Android 1.52.1. Date: 14.02.2024
Improvements
[XBS-2872] - kite: improved the logic so that when a PBX user tries to create a conversation or schedule a meeting with himself, the relevant error message is displayed
[XBS-3452] - web+mobile: improved the logic to avoid an issue when PBX users could be considered as external members in some cases (e.g. after connecting to PBX) and the conversation switched to external
[XBS-3834] - android: temporarily disabled Dark mode on Android to avoid some UI/ UX issues
Fixes
[WMS-19225] - wizy: fixed an issue in which PBX users joining the conference from mobile were presented as external users
[XBS-3759] - web: fixed UI issue with flickering fonts which occurred when first loading x-bees page
HubSpot Integration:
[XBS-3828] - web: fixed an issue in which absent name of a HubSpot contact was displayed with “null” instead of the name in call dialog and on the History tab
[XBS-3831] - web: fixed an issue with HubSpot integration in which match could not be found via mobile phone number
Web 1.51.1.721500 / iOS 1.51.1.187540 / Android 1.51.1.187540 Date: 07.02.2024
Improvements
[XBS-3639] - int: made improvements to contact name lookup (implemented in ticket XBS-3330), so that when mentioning an external user, instead of an email, the username is displayed (taken from x-bees Client integration on the Info frame)
Note: For the name to be displayed, the Info frame should be previously opened.
[XBS-3685] - web: improved the search logic so that searched values are not erased when clicking outside the Search field
[XBS-3760] - web+mobile: added formatting of a phone number entered in a Search field, to remove special characters (e.g. hyphen, period, space, brackets, asterisk, or hash) and give possibility to make a call from Search
[WMS-18889] - web: made some performance and stability improvements to x-bees conference
Made improvements to x-bees Client integrations:
1) HubSpot
- Added Wrong match functionality
- Fixed an issue of incorrect display of Record Owner
- Fixed an issue when email and meeting activities were not displayed in Activity History on the Info frame
- Fixed an issue when activities in Activity History were displayed in incorrect order
- Resolved an issue when creating an contact with email or phone number which was different from the one of the current conversation led to “No matches in HubSpot” notification
- Resolved an issue when HubSpot error messages were not displayed for x-bees user (e.g. when trying to create a duplicate contact)
- Minor UI/ UX fixes and improvements
2) Salesforce
- Minor authorization improvements
- Minor UI/ UX fixes and improvements
Fix
[XBS-3310] - web+mobile: fixed an issue in which there was no unread message indicator in conversation in some cases (e.g. after sleep mode, after refreshing the page/ reopening the app on mobile, after login, etc.)
Web 1.50.2.713704 / iOS 1.50.2.185816 / Android 1.50.2.185816 Date: 01.02.2024
New Feature
[XBS-3300] - xbs: added possibility to view real-time transcription of the conference in a separate window or on the Info tab and access the conference transcription in x-bees conversation afterwards
Requirements:
- x-bees Standard license or higher
- Transcription feature enabled in the conference
- To be able to access transcriptions, user should have ACL “Can See call recordings” in WMS. If the user has the permission but did not participate in the conference, to be able to access the transcription, the user should have ACL “Can See analytics” of the users who participated in the conference.
How-to:
- To view transcription during the conference, click the Transcription button in the top right corner under the Info button.
- A separate window opens where you can see the transcription of the conference in real time. In case you expand it, the real-time transcription gets displayed on the Info tab.
When the conference ends, you can find the link to the transcription in the conversation and can either open or download the transcription, which provides the possibility to review the conversation afterwards.
- Limitation: In some cases, in downloaded transcriptions there could be an email of external contact instead of a name.
- It is not possible to view real-time transcription on mobile, however, mobile version allows to download the transcription.
- Currently, only English, Italian, and Spanish languages are supported. Support of French and German should be added later.
Documentation: How to use real-time transcription of x-bees calls and conferences
Web 1.50.1.710812 / iOS 1.50.1.185339 / Android 1.50.1.185339 Date: 30.01.2024
Improvements
[WMS-18733] - int: added HubSpot and Salesforce integrations to the Ready integrations tab in WMS -> PBX -> Integrations -> Cloud integrations -> x-bees Client integrations
The integrations ensure display of CRM data on the Info frame in x-bees and in Live Search and Dialpad search, as well as allow to create tasks and new contacts/ leads via x-bees, etc.
The default settings are:
- Notify users if authorization is required: Disabled
- Available on platforms: Web
Documentation: x-bees Admin Guide
[XBS-3330] - int: updated the logic of external contact lookup so that in case there is a match in integration contacts, the name of the contact is used for one-on-one conversation title and Info frame
Important: External contact lookup is performed after opening the Info frame both on Web and mobile.
Note:
- Contact name lookup is performed in highest priority integration first (by default, the lookup is performed in Phonebooks first and then in other integrations).
- External contact name is applied for conversation name on the Inbox, conversation top header, Info frame, message header, reactions, in History and on Live Dashboard (in tooltips).
- In case of a call, for the lookup data to be displayed in the Call popup, Conversation name on Inbox, and Call dialog, make sure the relevant integration is enabled in WMS: HubSpot Auto Logging or SalesForce Auto Logging.
Documentation: x-bees Admin Guide
x-bees Conference Date: 29.01.2024
Improvement
[WMS-18824] - wizy: enabled the feature of sending emails with conference summary and transcription to the PBX users participating in the conference, if Transcription was enabled
Also, next to the conference title you can now see the language of the transcription (e.g. EN for English).
Documentation: x-bees Videoconference
Web 1.49.2.704034 / iOS 1.49.2.184041 / Android 1.49.2.184041 Date: 25.01.2024
Hotfix
[XBS-3775] - web+mobile: fixed an occasional issue in which conversation history could not be loaded in some cases:
a) after editing a conversation with external member and refreshing the page on web;
b) after creating a new conversation, sending a message, closing the app and returning to the conversation on mobile
Web 1.49.1.701410 / iOS 1.49.1.183604 / Android 1.49.1.183604 Date: 24.01.2024
New Features
[XBS-3257] - web+mobile: added possibility to provide direct link to a message in a conversation
How-to:
- Hover the mouse over the necessary message and choose Copy link
- The link gets copied to your clipboard
[XBS-3456] - web: added Speech-to-text feature which can be used for search and sending messages
How-to:
- Click the Speech-to-text button in the Search field or in the message input field and say the necessary information.
Note:
- Language for speech-to-text recognition corresponds to your browser language and is taken from browser Settings -> Preferred languages.
- The timeout after which the speech-to-text feature is deactivated if there is no audio input is the following:
a) Search field: 5 sec
b) Message input field: 15 sec
- When the Speech-to-text button is active, the message input field is deactivated, to avoid reordering of text in case of accidental clicks on the input field.
- For SMS, if the recognized text exceeds the SMS text limit of 670 characters, the text is cut to the allowed text size. Once the limit is reached, the Speech-to-text button is disabled.
- Firefox browser is not supported.
Documentation will be updated soon.
[XBS-3728] - web+mobile: improved the logic of Services display during Service assign, so that the list of available services is grouped by the PBX they belong to, with the first PBX being the PBX the user belongs to, and sorted alphabetically
[WMS-18497] - col: added Agents tab to CDR-View2.0 Liveboard, which displays data grouped by users including the number of calls, talk time and ring time
Documentation: CDR-View in x-bees
[WMS-19051] - wizy: added possibility to decide if you want to have recordings and transcription started automatically in the conference with external members
How-to:
- In the conference, click More actions (three dots)
- Proceed to Settings -> External meetings
- Manage Auto transcription and Auto recording settings
- Click OK
Fixes
[XBS-2224] - web: fixed an issue in which audio notification on conference start played again in some cases (e.g. after refreshing the page or after temporary loss of internet connection)
Also, fixed an issue in which conference stayed active for a long time after everyone left, if the Transcription was enabled. If the transcription and recording are enabled and everyone leaves the conference, the conference is automatically ended after 5 min timeout.
x-bees Conference Date: 22.01.2024
Improvement
[WMS-18876] - wizy: updated the logic of the Transcription feature, so that the recording of the conference is started automatically if Transcription is enabled
- Complemented with some other x-bees features coming up in future, this will allow agents to easily view the meeting data whenever required and never miss out anything important.
- If you do not want the conference to be recorded, you can disable it anytime via More actions (three dots) -> Stop recording.
Documentation: x-bees Videoconference
Web 1.48.2.686679 / iOS 1.48.2.180587 / Android 1.48.2.180587 Date: 12.01.2024
Fixes
[XBS-3582] - mobile: fixed an issue in which x-bees application didn’t open after tapping on the “Open app” button on x-bees mobile landing page
[XBS-3742] - mobile: improved the logic so that “There are no chats” notification is not displayed on the Inbox tab if user has only one chat with an active conference
Web 1.48.1.684166 / iOS 1.48.1. / Android 1.48.1 Date: 11.01.2024
Improvements
[WMS-18744] - wms: made improvements to the iFrame integrations section and HubSpot and Salesforce integrations in WMS:
- Renamed iFrame Integrations into x-bees Client integrations
- Renamed the tab Wildix integrations into Ready integrations
- Renamed HubSpot Automation and Salesforce Automation into HubSpot Auto Logging and Salesforce Auto Logging
- Removed the tag beta next to the HubSpot and Salesforce Auto Logging integrations.
- Moved HubSpot and Salesforce integration to the top of the list on the WMS -> PBX -> Integrations -> Cloud integrations page
Documentation: How to set up x-bees Client integrations
[XBS-3723] - mobile: improved the logic to avoid requesting microphone and camera permissions from a guest user that has logged in to the app but didn’t use features that require the mentioned permissions
The permissions are requested when the guest uses the relevant features, e.g. changes avatar, sends a file via taking a photo etc.
Web 1.47.2.677549 / iOS 1.47.2 / Android 1.47.2 Date: 04.01.2024
Improvements
[XBS-3263] - mobile: improved mobile user experience by prompting users to turn on the app notifications
- Added a popup being displayed upon the initial app installation
- Improved engagement by displaying a popup after 2 days for users who haven't enabled notification settings, with subsequent reminders after 7 days and then every 14 days
- Added a status icon in the Settings visualizing disabled notifications
[XBS-3360] - web + mobile: improved user experience by providing clearer instructions for users who attempt to join a private conversation with incorrect email addresses
[XBS-3583] - mobile: optimized mobile web user experience by removing unnecessary prompts requesting to add x-bees to Home screen and enable push notifications
[XBS-3608] - int: updated iFrame integrations setup process by adding possibility to allow or block access to the integration for certain emails and choose on which platforms the integration should be available
How-to:
- Go to WMS -> PBX -> Integrations -> Cloud integrations -> iFrame integrations
- When adding an integration, enter the necessary user emails into the following fields, if required:
- field “Make integration available only to”: By default, the integration is available to all users. To make the integration available only to a limited number of users, enter their emails here. You can enter multiple emails separated by commas
- field “Block user access”: Here you can enter emails of users who should not have access to the integration
- Note: "Block user access" has higher priority, meaning that if both fields are configured, for example, "Make integration available only to=agentA@wildix.com" and "Block user access=agentB@wildix.com", access to the integration will be blocked for agentB@wildix.com, while it will be granted to all other users who are not specifically listed in "Block user access"
Documentation: How to set up x-bees Client integrations
[XBS-3681] - mobile: improved mobile app adoption by prompting external users to install the app while engaging in a conversation or scheduling a meeting with an agent
Hotfix
[XBS-3710] - web + mobile: fixed an issue with Salesforce and HubSpot integrations being not displayed in Info frame after releasing XBS-3608
x-bees Conference Date: 26.12.2023
Improvement
[WMS-18682] - wizy: for more flexibility and convenience, improved the logic of the Transcription feature by splitting the Transcription and Subtitles functionality and by adding possibility to enable/ disable Subtitles
Transcription performs text-to-speech transcription of what is said during the conference, while the Subtitles feature displays subtitles to a user.
To enable Subtitles:
- Click three dots (More actions)
- Press Enable Subtitles
Note:
- By default, Subtitles are disabled. With Subtitles enabled, when participants talk in the conference, the user can see the relevant subtitles at the bottom of the screen.
- To enable Subtitles, Transcription should be turned on. If Transcription is disabled, the Enable subtitles button becomes inactive.
Documentation: x-bees Videoconference
iOS 1.46.3.176176 / Android 1.46.3.176176 Date: 25.12.2023
New Feature
[XBS-3519] - mobile: added the new the logic, in which a new conversation is automatically created when receiving an incoming call from an external number / when performing an outgoing call to an external number
Note:
- The conversation is created in case the call was answered.
- When opening the conversation, there is a Call button next to the Conference icon which allows to perform a SIP call from the conversation.
- Service, to/ from which the call was made, is automatically added to the conversation. It is not possible to change the Service.
- In case the Service doesn’t have an SMS number, the message field in the conversation is inactive.
- It is possible to add colleagues to the conversation. If the invited agent calls the external user via the same service, the conversation is reused. Otherwise, a new conversation is created.
Limitation:
- In case of a WMS v. 6.05.20231215 or lower, Service tag may be missing for conversations created after performing an outgoing call, and a duplicate conversation can be created for the same external phone number in case of a missing Service tag.
Improvements
[XBS-3581] - mobile: improved the logic of assigning a service to make the feature more intuitive and simple
- The user who is added to the conversation at the very beginning and who performs the first reassign is not removed from the conversation. When assigning / reassigning the service, there is Apply button (the button Apply and leave is no longer used).
- Members of a service are removed only after the first assign. On subsequent reassigns, existing members of the conversation are no longer removed.
- Improved services sorting in the Services dropdown, to display services of the PBX the user belongs to at the top of the list.
- Added possibility to add Service without adding or removing members of the conversation. For this, choose Service without selecting an Assignee and click Apply.
- Improved the system message displayed after the first assign.
[WMS-17643] - wim: released a new version of Salesforce integration with x-bees
- The integration is available in WMS -> PBX -> Integrations -> x-bees tab -> Salesforce Automation and performs logging of calls and meetings between PBX users and Salesforce contacts. If you enable the new integration, the logging is performed via the new integration.
- Note: Starting from WMS Beta 6.05.20231110.2, x-bees tab in WMS -> PBX -> Integrations is renamed into Cloud integrations.
Important: At the current development stage, it is not recommended to disable the old version of Salesforce integration yet, as part of the current functionality (e.g. the display of Salesforce contact information on the Info frame in x-bees) may become unavailable.
Documentation: Salesforce Integration with x-bees
Fix
[XBS-3596] - mobile: fixed an issue in which conversation with an external user had a wrong title and conversation avatar in search results until it was opened
Documentation:x-bees Mobile User Guide
Web 1.46.1.666086 Date: 21.12.2023
New Features
[XBS-3390] - web: added possibility to join ongoing conversations with external users via Live Dashboard
- Live Dashboard displays only ongoing conversations, which include at least one external user. Conversations between internal users are not displayed. Conversation is considered ongoing if there was a message from a customer or agent within the last 30 minutes.
- If an external user sent a message, but the agent didn’t reply yet, the conversation status on the Live Dashboard is “No reply”. When the agent replies, the conversation status is Active.
- To join a conversation, click the Join button next to the relevant conversation on the Live Dashboard.
- If the conversation is public (Available by link), there are no limitations to join the conversation. If the conversation is not public (not available by link), to be able to join the conversation via Live Dashboard, user should belong to a group with ACL “can - Intrusion” permission in WMS. The logic is the following:
- The system checks if the user is allowed to make an intrusion to the user who has conversation with external members.
- If the assignee of the conversation corresponds to the requirements, the intrusion is allowed.
- In case there is no assignee, the system checks the owner of the conversation (the first user who sent message to the external member).
- The intrusion is not silent: when a user joins the conversation, all participants (both agents and guests) can see that a new member joined.
- The feature is available for users with x-bees-SuperBee license.
Note: For old conversations (created before 18 December 2023), created through the website widget with a group of agents, the Service tag is not displayed on the Live Dashboard.
[XBS-3519] - web: prepared updates for the new the logic, in which a new conversation will be automatically created when receiving an incoming call from an external number / when performing an outgoing call to an external number
Note:
- Due to technical reasons, the feature will become available on 25 December 2023.
- The conversation will be created in case the call was answered.
- When opening the conversation, there will be a Call button next to the Conference icon which allows to perform a SIP call from the conversation.
- Service, to/ from which the call was made, will be automatically added to the conversation. It is not possible to change the Service.
- In case the Service doesn’t have an SMS number, the message field in the conversation will be inactive.
- It is possible to add colleagues to the conversation. If the invited agent calls the external user via the same service, the conversation will be reused. Otherwise, a new conversation will be created.
Limitation: In case of a WMS v. 6.05.20231215 or lower, Service tag can be missing for conversations created after performing an outgoing call, and a duplicate conversation can be created for the same external phone number in case of a missing Service tag.
Improvements
[XBS-3581] - web: improved the logic of assigning a service to make the feature more intuitive and simple
- The user who is added to the conversation at the very beginning and who performs the first reassign is not removed from the conversation. When assigning / reassigning the service, there is Apply button (the button Apply and leave is no longer used).
- Members of a service are removed only after the first assign. On subsequent reassigns, existing members of the conversation are no longer removed.
- Improved services sorting in the Services dropdown, to display services of the PBX the user belongs to at the top of the list.
- Added possibility to add Service without adding or removing members of the conversation. For this, choose Service without selecting an Assignee and click Apply.
- Improved the system message displayed after the first assign.
Fixes
[XBS-3596] - web: fixed an issue in which conversation with an external user had a wrong title and conversation avatar in search results until it was opened
[WMS-16596] - int: fixed an issue in which after rescheduling or canceling an event in the calendar, the relevant slots in x-bees Scheduler still remained busy, in case of Microsoft 365 integration
[WMS-18565] - wda: fixed an issue in which Service tag was missing for conversations created after performing an outgoing call from x-bees to an external number
- Note: The changes are supported starting from WMS v. 6.05.20231129
[WMS-18657] - ext: fixed UI issue with x-bees Chrome extension in which x-bees icon on the new event screen in Google calendar was displayed above the button “Add x-bees meeting”
Web 1.45.1.652594 / iOS 1.45.1.173159 / Android 1.45.1.173159 Date: 14.12.2023
Improvements
[XBS-3040] - mobile: added possibility to manage Sound notifications on conference start in x-bees mobile app
How-to:
- Go to Settings -> Notifications
- In the section Sound Notifications, enable/disable the option On conference start
Documentation: x-bees Mobile User Guide
[XBS-3484] - Ensured x-bees compliance with E911 requirements
Requirements:
- Country code set up in WMS Settings
- Language & Region is +1 (US/ Canada) or user's office number has the prefix +1
- The changes are supported starting from WMS v. 6.05.20231210
Important! Geolocation must be enabled in the browser, otherwise outgoing non-emergency calls via x-bees will be blocked (emergency calls cannot be blocked, so make sure users enable geolocation)
Documentation: CLASSOUND E911 Compliance
[WMS-18687] - applied data retention policy for Cloud Analytics (CDR-View 2.0) according to Storage licenses on a PBX
- By default, Cloud Analytics includes the data for 3 months. During this period, all relevant data is retained and available for analysis. If you require the data to be stored for a longer period of time, you need to order additional storage licenses.
See more in documentation: Rotation Policy for Cloud Analytics
[WMS-18613] - wizy: added one more noise suppression option and included Noise suppression tab in More actions -> Settings, where user can switch between Noise suppression types (default or the new version of noise suppression) and enable/ disable the feature
Documentation: x-bees Videoconference
Fixes
[XBS-3345] - web: fixed an issue when conversation page did not load, if a user opened the conversation by clicking on the new message notification during an active call
[XBS-3383] - web+mobile: fixed an issue in which incorrect number of conversation members was displayed in some cases (e.g. after adding, deleting members or assigning the conversation to a service)
Web 1.44.1.642423 / iOS 1.44.1.170878 / Android 1.44.1.170878 Date: 06.12.2023
New Feature
[XBS-3247] - web + mobile: for an easier navigation through group conversations, added the new section Chats in common to a user’s profile on the Info frame, which displays the list of conversations you and the user both participate in
How-to:
- In one-on-one conversation, click on the Info button - > see the section Chats in common.
- In group conversation, open Info frame -> find the relevant user -> click three dots -> View profile -> see the list of chats in common.
The list of common conversations is sorted by the last message date and time. The list includes names of the group conversations and a snippet of the most recent message. Clicking on the conversation, the conversation opens.
Improvement
[XBS-3101] - mobile: added possibility for external users to schedule a meeting via x-bees mobile application
How-to:
- When guest opens an x-bees conversation, there is a Schedule button at the top
- After pressing Schedule, the Schedule screen opens with the list of scheduled meetings and +Schedule a meeting button
- Guest can edit the existing meeting or schedule a new one
Note: The number next to the Schedule button corresponds to the number of the scheduled meetings
Fixes
[XBS-3547] - web: fixed an issue in which headphones / Busylight started ringing after sending a new message to any conversation or opening a conversation with unread messages during an active conference
[XBS-3571] - web: fixed an issue with HubSpot Automation integration in which there were no tasks created for a contact in HubSpot in case of scheduling/ rescheduling/ canceling a meeting
[WMS-18513] - wizy: fixed an issue in which there was no audio right after connecting a new audio device (e.g. Bluetooth headset) during the conference
Documentation: x-bees Web User Guide
x-bees Conference Web / iOS 1.0.34 / Android 1.0.18 Date: 04.12.2023
Improvement
[WMS-18310] - wizy: renamed the Subtitles feature into Transcription and made some improvements for better performance:
- Removed the Autodetect language option
- Improved the logic so that Transcription settings are saved for future conferences
[WMS-18484] - wizy: improved the logic so that performance settings chosen for the conference are saved for further conferences
Documentation: x-bees Videoconference
HubSpot integration for x-bees Date: 24.11.2023
Improvement
[WMS-17641] - wim: released a new version of HubSpot integration with x-bees (currently in Beta)
The integration is available in WMS -> PBX -> Integrations -> x-bees -> HubSpot Automation and performs logging of calls and meetings between PBX users and HubSpot contacts. If you enable the new integration, the logging is performed via the new integration.
Important: At the current development stage, it is not recommended to disable the old version of HubSpot integration yet, as part of the current functionality (e.g. the display of HubSpot contact information on the Info frame in x-bees) may become unavailable.
Documentation: How to Set Up HubSpot Integration
Web 1.43.1.628932 / iOS 1.43.1.167737 / Android 1.43.1.167737 Date: 22.11.2023
Improvement
[XBS-3225] - web+mobile: improved search logic to ensure better search results and more flexibility (instead of looking for an exact match only, the system now provides more results that correspond to the search query)
Note: The improvement affects search in group conversations only.
Documentation: x-bees Web User Guide
Web 1.42.2.624923 / iOS 1.42.1.166558 / Android 1.42.1.166558 Date: 16.11.2023
New Features
[WMS-17639] - wim: provided an open API for x-bees conversations
- The API allows to get the list of conversations by user, create/update/delete a conversation, get information about the conversation, add/remove members from the conversation and create/edit/delete a message.
- API documentation: https://docs.wildix.com/services/index.html#api-x-bees_conversations
- For instructions on how to get token required for authentication, see the document: How to receive access token for service
[WMS-18375] - x-hop: added x-hoppers dashboard to Analytics tab in x-bees, which provides statistics about the x-hoppers usage (e.g. how long agents were connected to the conference, etc.)
How-to:
- Open x-bees -> proceed to the Analytics tab
- Open the Liveboard “x-hoppers: Agents Stats”
Note: The data in “x-hoppers: Agents Stats” report is displayed only in case of a PBX with x-hoppers licenses and if there were active x-hoppers calls.
Documentation: x-hoppers Analytics
[XBS-3115] - web: added possibility to use CLASSOUND 2-way SMS feature in x-bees
Requirements:
- Activated CLASSOUND
- CLASSOUND DID configured as SMS number for at least one Service (Call group) in WMS (Dialplan -> Call Groups -> edit Call Group -> SMS number). Otherwise, the option “Create SMS conversation“ is not available.
- Note: The field SMS number in Call Group settings is available starting from WMS 6.04.20231020 or higher.
- The feature is available for the following countries: Italy, United Kingdom, United States, Canada.
How-to:
- Click on the + button on the top panel next to the Dialpad
- Select Create SMS conversation
- Enter the recipient's phone number
Limitation: Only one SMS recipient is allowed in SMS conversation (sending SMS to multiple users via SMS conversation is not supported). - Select Service
Note: The list of Services includes only Services (Call Groups) with SMS number added in WMS. Service cannot be changed after SMS conversation is created. - Click Create conversation
- In the created conversation, type your message and click Send
Note:
- The maximum number of characters allowed in the input message field is 670.
- Sharing files, sending emoji, GIFs, editing/ forwarding messages is not allowed in SMS conversations.
- An agent can add internal members to the conversation, assign or reassign the conversation to Service members. Adding external users to SMS conversation is not allowed.
- If the agent tries to create a new SMS conversation but SMS conversation with the same Service for the current SMS number already exists, the agent is added to the existing conversation.
- If all participants left the SMS conversation and the customer sends an SMS, all service participants are added back to the conversation to ensure the customer's response is received.
Documentation: How to send and receive SMS/ MMS via CLASSOUND
[XBS-3354] - web+mobile: added possibility to create conversations with read-only mode for external users
How-to:
When creating a conversation or editing an existing one, enable the toggle in front of the option “Read only conversation”.
Note:
- External members in read-only conversation can view messages, add reactions, add new members to the conversation, but cannot send messages.
- System messages about joining / leaving the conversation are disabled.
Improvements
[WMS-18286] - wizy: added preview of participants’ videos when Tile view mode is enabled inside picture-in-picture view
Documentation: x-bees Videoconference
[XBS-3543], [XBS-3555] - web+mobile: updated links to Privacy Policy, Terms of Service and Legal Notice on x-bees login page footer
Fixes
[XBS-3457] - wms: fixed an issue when after viewing users of a specific department and choosing “All departments” option on the Colleagues tab in x-bees, the page was blank, with no results displayed.
It becomes available starting from WMS 6.05.20231019 or higher.
[XBS-3518] - web: fixed an issue in which there was a blue dot (unread message indicator) displayed next to the newly created conversation, if the conversation was created via x-bees extension
x-bees Analytics Date: 13.11.2023
Improvement
[WMS-18336] - wda: added possibility to save filter settings on the CDR-View 2.0 Liveboard, so that when opening the report the next time, the previously saved set of filters is applied.
How-to:
- Apply the necessary filters
- Click Save view to the left of the filter section at the top
- Enter the name and click Save
The next time you open CDR-View 2.0 Liveboard, the system automatically opens the report in the saved view.
The saved filter settings can be shared with other users. Also, you can use the saved views in the reports scheduling.
Documentation: CDR-View in x-bees
Web 1.41.2.620851 Date: 10.11.2023
[XBS-3543] - web: updated links to Wildix Terms and Conditions and Privacy Policy on x-bees login page
x-bees Analytics Date: 10.11.2023
Improvements
[WMS-18334] - wda: added the column Service Number to CDR-View Liveboard which displays a) for an incoming call: the phone number of the trunk a customer called to b) for an outcoming call: the phone number of the trunk via which the outcoming call was made and which is displayed to a customer
...
Web 1.41.1.618152 / iOS 1.41.1.165135 / Android 1.41.1.165135 Date: 08.11.2023
Improvements
[XBS-951] - mobile: improved the logic so that x-bees user on mobile is not automatically logged out after x-bees mobile app update, which lead to no push notifications until the app was opened and user performed relogin
...
Web 1.40.2.614244 / iOS 1.40.1.164137 / Android 1.40.1.164137 Date: 03.11.2023
New Features
[XBS-3270] - web+mobile: added possibility to search for contacts that belong to iFrame integrations
...
The relevant tags, if available, are displayed under the conversation names.
Improvements
[XBS-3272] - web+mobile: added possibility to add Service to any existing or new conversation with external users
...
[WMS-17742] - int: improved the accuracy of data displayed on the Phonebook section of the Info frame in cases when there are several similar phonebook contacts
Fixes
[XBS-3291] - web: fixed an issue with scheduled meetings when after rescheduling or canceling a meeting, guest added as an additional member received “The meeting was rescheduled / canceled” email, while the external user who originally scheduled the event received only “Updated invitation” notification from Google
...
x-bees Analytics Date: 26.10.2023
Improvement
- Added possibility to filter report data on CDR-View Liveboard by choosing the necessary filter value right on the report
How-to:
- Select the item you want to filter data by (e.g. a phone number, internal/ outbound calls, country)
- Right-click on it and press Filter
- Have the report filtered by the selected value
...
Web 1.39.1.599123 / iOS 1.39.1.161003 / Android 1.39.1.161003 Date: 18.10.2023
New Features
[XBS-3181] - web: added support for iFrame integrations, which allows to set up integration with applications and services and have the data displayed in the Info frame section in x-bees
Documentation: How to set up x-bees iFrame integrationClient integrations
[XBS-3204] - web+mobile: added integrations tab in Settings and improved the flow of authorisation to iFrame integrations on web and mobile
- In case there is an integration that is not active for a user and requires authorisation, a notification pops up that leads to Settings -> Integrations tab, where the user can activate the integration.
- The Integrations screen includes all connected integrations. Click the Activate button next to the relevant integration and log in.
- The notification is displayed when a user opens Info frame with inactive integrations or uses the search.
- If you do not want the notifications to be displayed, go to Settings -> Integrations -> disable the option Allow notifications.
Documentation: How to manage iFrame Client integrations in x-bees
Improvements
[XBS-3256] - web: improved attended transfer feature by adding possibility to put on hold/ resume the call to user whom you want to transfer the call to
Fixes
[XBS-3341] - web: fixed an issue in which it was impossible to make an attended transfer when user clicked on the name of a contact/ colleague displayed in the search results and the search was performed by name
...
x-bees Conference Date: 17.10.2023
Improvement
[WMS-17831] - wizy: improved performance of the Subtitles feature, to ensure better speech-to-text transcription of what is being said during the conference
...
Web 1.38.1.585899 / iOS 1.38.1.158501 / Android 1.38.1.158501 Date: 04.10.2023
Improvement
- Improved the display of Talk Time on the Data Grid report, so that the data is displayed in the format hh:mm:ss for more convenience.
...
[XBS-3245] - kite: added possibility to reassign conversation to another Service group
- When selecting another service group in the field Service, the field Assignee is changed to Unassigned. You can either choose a member of the service group to assign the conversation to or leave it unassigned (in this case, the conversation is assigned to the whole group rather than to a specific member).
- When assigning the conversation to another service group (with Unassigned option in the Assignee field), the members of the previous group are removed, and the members of the new group are added. Any additional members or guests remain in the group.
Note: In case the conversation was created via direct chat link or via a widget with 1 agent, and the agent reassigns the conversation to a service group where he is not present, the agent is not removed from the conversation.
- In case you belong to the group, you can see the buttons “Apply” and “Assign to me”. If you don’t belong to the group, you can see the button “Apply and leave”, and after reassigning the conversation, you are automatically removed from it.
Limitation:
Service groups without at least one agent with x-bees Standard license are displayed in the list, but there is no possibility to reassign the conversation to such a service group (the button “Apply and leave” is disabled).
Fixes
[XBS-3348] - ios: fixed an issue in which Attach a file, GIF, and Send buttons were locked when the keyboard was opened and there was some notification displayed (e.g. “Copied” after copying a message) on iOS
[XBS-3350] - mobile: made some fixes and improvements to the images display in x-bees conversation:
- Fixed an issue in which some images were displayed as cropped when viewing the images in x-bees conversation
- Fixed an issue in which action buttons in the gallery were invisible because of the same color of the buttons and the background'
- Made improvements to the image quality on Android
Documentation: x-caracal documentationbees Mobile User Guide
x-bees Conference Date: 27.09.2023
Improvement
Improved the logic of storing Camera, Mic, and Noise suppression preferences in x-bees conference:
...
Web 1.37.1.579478 / iOS 1.37.1.157279 / Android 1.37.1.157279 Date: 27.09.2023
Fix
[XBS-3268] - web: fixed an issue, in which part of the conversation history was skipped when user scrolled through the conversation
...
x-bees Analytics Date: 21.09.2023
Improvements
[WMS-18078] - wda: added possibility to download call recordings in CDRView Liveboard
How-to:
- Open the Analytics tab in x-bees -> select CDRView X.X (X.X is a version) on the Home or the Liveboards tab
- On the Data Grid tab, find the column with the sound icon
- Click on the sound icon next to the relevant call to download the call recording
...
Web 1.36.1.569834 / iOS 1.36.1.155185 / Android 1.36.1.155185 Date: 13.09.2023
Improvement
[XBS-3255] - web: added possibility to paste number into the DTMF area
...
Web 1.35.1.566759 / iOS 1.35.1.154321 Date: 08.09.2023
New Feature
[WMS-17373] - wda: added possibility to configure Webhook integration with third-party web applications and services for sending call related events
For instructions, see documentation: How to set up Webhook integration
Improvements
[XBS-3042] - web: made improvements to the Transfer feature to simplify attended transfer functionality
How-to:
- Now, when clicking on the Transfer icon, a dedicated Transfer dialog appears, where you can enter user extension or send the call to your voicemail.
- Start entering user extension, select the user from the search results below, click on the drop-down icon next to the contact and choose the Voicemail, attended transfer, or blind transfer option.
Note: If you just click on the contact, attended transfer is performed by default. - During an attended transfer, a separate call dialog shows up, with the transfer button at the bottom.
...
[WMS-17808] - wms: improved x-bees invite links so that after clicking on the link, user email is automatically added during login and x-bees connects to the necessary PBX after login on web and mobile
Fixes
[XBS-3240] - web+mobile: fixed an issue in which new messages indicator was displayed in an active conversation (with and without an active call or conference) and didn’t disappear until user switched to another conversation
...
x-bees Web 1.34.1.559188 / iOS 1.34.1.152393 / Android 1.34.1.152393 Date: 30.08.2023
Improvements
[XBS-3114] - web+mobile: improved the logic of forwarding a message, so that 10 most recent conversations are displayed as initial search results on the forward message modal, for faster and more convenient communication
[XBS-3209] - kite: added possibility to copy widget color from existing widget and apply it to a new one
How-to:
- When creating a new widget, click the Copy from widget button in the Widget color section
- Select the widget you want to copy color from
...
x-bees Conference Date: 28.08.2023
Improvement
[WMS-17848] - wizy: improved the Remote control feature: added Remote control to More actions (three dots) menu. When you click on it, a separate dialog pops up with the list of participants and the search field where you can easily find the user you want to request remote control from.
...
x-bees Web 1.33.1.552589 / iOS 1.33.1.150859 / Android 1.33.1.150859 Date: 23.08.2023
Improvements
[XBS-2893] - web: added possibility to open x-caracal from x-bees
...
- Go to x-bees Analytics
- Under Analytics at the top of the page, click More -> select x-caracal
Note:
- It becomes available starting from WMS 6.04.20230815.1 or higher and once all the requirements are met, check the documentation for details: x-caracal documentation
[XBS-2999] - web+mobile: added possibility to call and chat with existing or new contacts directly from the Search field
How-to:
- Insert or start typing a number/ email/ name into the Search field
- Click Phone or Chat icon to initiate communication
- If existing contacts have several numbers, click Arrow down icon and select a preferred option
...
[XBS-3125] - web+mobile: improved Colleagues tab: users are now listed in alphabetical order
Fix
[XBS-2922] - web: fixed an issue where digits in messages, links to conversations or phone numbers copied using the "Copy" button were displayed with extra unnecessary symbols if inserted in Gmail on macOS
x-bees Analytics Date: 17.08.2023
Improvements
[XBS-3011] - wda: added CDR-View Liveboard to x-bees Analytics
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Note |
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x-bees is available at the new domain: https://app.x-bees.com. You need to re-login after the update (XBS-3151). |
New Feature
[WMS-17676] - wizy: added Picture-in-Picture feature to x-bees conferences which lets you to always keep track of what is going on in the conference even if you have to switch to other tabs
Note:
- Currently, only Google Chrome browser is supported.
How-to:
- To use the feature, click three dots (More actions) -> Enable Picture-in-Picture
- When enabled, picture-in-picture always stays on top of your other windows. Hovering the mouse over the picture-in-picture screen, you have the following options:
- Mute/ unmute
- Start/ stop video
- Leave conference
- Back to tab (returns you to the x-bees tab with the conference and disables the Picture-in-Picture option)
- Also, on the picture-in-picture view, you can see:
- if microphone of a user is enabled or not
- raised hands: names of the first three users who raised hands as well as how many more raised hands there are
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Documentation: x-bees Videoconference
Improvements
[XBS-2835] - web+mobile: improved the logic so that when user email is changed or user is deleted, conversations created by this user are not changed to guest conversations
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- The support starts from WMS 6.03.20230630.3 or higher
- The integration is enabled by default, for all users regardless of licenseusers with x-bees Standard license or higher
- Phonebook information is available on the Info frame along with the following sections:
- About (extension, email, phone number)
- CRM Details (information from the CRM integration if available)
- Phonebook section includes such fields as Name, email, mobile, address, etc, and lets to edit a contact or create a new one. In case of adding/ editing a phonebook contact via x-bees, the changes are synced with the Phonebook
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- You need to re-login after the update
- The support starts from WMS 6.03.20230712.2 or higher and WIService 3.15.1 or higher
- In case of entering the old URL, you are automatically redirected to the new one
Fix
[WMS-17681] - wim: fixed an issue in which call from a contact was assigned to the user under whom the HubSpot integration was connected instead of a contact owner
x-bees Web 1.31.1.528151 Date: 25.07.2025
Fixes
[XBS-3070] - web: fixed an occasional issue when during an outgoing call the conversation and Info frame stuck in a loading state
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x-bees conference Web / iOS 1.0.30 / Android 1.0.14 Date 24.07.2023
Fix
- Fixed some issues with the Subtitles feature and improved its performance
Note: Subtitles are enabled in English by default in case there are external users in the conference.
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x-bees Web 1.30.1.523373 Date 19.07.2023
Improvement
[XBS-3104] - web: made UI/UX improvement to make it visually clear that user can drag and drop a call dialog, by adding the relevant icon at the left of the call dialog
Fix
[XBS-3006] - web: resolved an issue in which using Grammarly Chrome extension to correct typos in the conversation input led to duplicate text
x-bees conference Web / iOS 1.0.29 / Android 1.0.13 Date 17.07.2023
New Features
[WMS-17356] - wizy: added the Subtitles feature, which performs speech-to-text transcription of what is said during the conference
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- To enable, proceed to Participants stats -> turn the toggle on next to Display emotions.
- When enabled, the expressions analysis is displayed on the Participants stats screen for users who have camera on.
- The following expressions are available, with the corresponding colors: neutral (grey), happy (yellow), surprised (violet), sad (blue), fearful (light blue), angry (red), disgusted (green).
Important: Enabling the Display emotions option may increase CPU usage.
Documentation will be updated soon.
Web 1.29.1.517328, iOS 1.29.1.143231, Android 1.29.1.143231 Date: 12.07.2023
Improvements
[XBS-3090] - widget: added the field with website widget URL to x-bees Settings -> Kite settings -> Website widgets, which allows to copy the link and share it with customers
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Documentation: x-bees website widget configuration
Fixes
[WMS-17380] - web: fixed an issue of wrong title of the events created via Chrome extension (list of users was used as the name of the event instead of the actual event title)
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[XBS-3112] - web: fixed an issue when customized widget color wasn’t applied to x-bees website widget icon
Web 1.28.2.513077, iOS 1.28.1.142089, Android 1.28.1.142089 Date: 06.07.2023
Improvements
[XBS-2975] - widget: added possibility to customize color of the x-bees website widget
How-to:
- Go to Settings -> Kite Settings -> Website widgets tab
- Click Create new widget or edit an existing one
- Choose the preferred color in the Widget color section
Note:
- The custom color is applied for the widget background and buttons.
- For conversation, the default blue color is used.
- In case custom color is too light, the text on the widget is colored black, while “Powered by x-bees” at the bottom of the widget remains the default blue.
Documentation will be updated soon: x-bees website widget configuration
[XBS-2992] - web: improved the logic so that sound notification on the conference start is not played if user is in a conference, a call, or has Busy/ Away status
Documentation: x-bees Web User Guide
[XBS-3043] - web: improved the logic so that active call dialog is displayed not only on the Inbox tab but on other sections of x-bees application
Note:
- Actions displayed on the call dialog include mute, hold/unhold, transfer, and hang up.
- Within the call dialog you can see the following information: call duration, callee name, number, and avatar.
[XBS-2942] - web+mobile: added possibility to view voicemail and fax within the x-bees conversation as separate messages
Notes:
- The read indicator is not displayed under fax/ voicemail messages.
- If user removes conversation members or leaves the conversation that was created for a new fax / voicemail, the members are automatically added back to the conversation when the same external user sends another fax/ voicemail again.
Current limitations:
- After an external user with only a phone number is converted to a CRM contact, any previously sent faxes/ voicemails are not displayed, as a new conversation is created. PBX user can find the faxes / voicemails in the original conversation with the external user, but for the external user, they are no longer available.
- Fax message currently doesn’t include the information about remote ID, status and the number of pages.
- In the conversation with external user who has only phone number indicated, the system allows sending messages, though the message cannot be delivered to the external user (no SMS integration).
- The title for a fax/ voicemail message is in English by default.
Fixes
[XBS-2911] - web: fixed an issue in which automatically logged activity for scheduled meetings included extra data (text of the confirmation email in the Task comment area) in Salesforce / HubSpot
[XBS-3058] - web: fixed an issue with calls within WMS Network, in which duplicate call dialog was displayed when performing an attended transfer/ return from transfer / call forwarding from the call dialog with the user whom the call had to be transferred / forwarded to
[XBS-3061] - web: fixed an occasional issue when after scheduling a meeting via the link, a white page was displayed, though the meeting was created successfully
[XBS-3067] - web: fixed an issue in which after placing a call via Dialpad using the Enter key and hanging it in less than 3 seconds, a second call to the same number was placed
HubSpot Integration v 3.0.0 Date: 03.07.2023
Improvement
[WMS-16767] - int: added compatibility with HubSpot integration that allows making and receiving calls inside HubSpot
Documentation: HubSpot Integration User Guide.
Web 1.27.1.508132 / iOS 1.27.1.141073 / Android 1.27.1.141073 Date: 30.06.2023
Features
[XBS-2686] - int: added Wildix Salesforce Partner Community integration with x-bees which allows to create and look up for leads, log activities for efficient and convenient lead management
Check out documentation for more details: Salesforce Partner Community Integration with x-bees
[XBS-3062] - mobile: improved the logic, so that when user without x-bees application installed on mobile, clicks on the link to x-bees conversation, the user is suggested to install the app from App Store / Google Play first
Note: The new logic is not applied to x-bees widget links.
Improvements
[XBS-888] - web: added a pop-up message that appears after the new x-bees release and prompts to refresh the page to update x-bees application
[XBS-2699] - web: added support for the Dialing hot key feature
- The feature allows to set up a shortcut for click2call.
- By default, Dialing hot key is F11. You can set custom hot key in Settings -> Calls -> Dialing hot key field.
- To make a call: select a phone number and press the key combination. The call is placed via the active advice chosen in x-bees.
- Dialing hot key is available from WIService v. 3.14.9.
Important: If you face any issue with the hot key, make sure to install the latest version of WIService, using the link below:
- Windows: https://files.wildix.com/integrations/win/wiservice/SetupWIService.exe
- macOS: https://files.wildix.com/integrations/osx/wiservice/WIService.pkg
Fixes
[XBS-3021] - web: fixed an issue when it wasn’t possible to save Function key on the Favorites tab if its name contained spaces
Documentation: x-bees Web User Guide
[XBS-3035] - mobile: fixed an issue in which guest user could not add external users to the conversation on mobile
[XBS-3048] - web: fixed an issue when after clicking the Schedule button in the Info frame in x-bees, calendar’s event mode was not opened via Microsoft Office 365 integration
[WMS-17221] - sys: fixed an occasional issue in which a call in x-bees ended if user started call recording after the call duration was more than 20-30 seconds
Note: The fix is available with WMS Beta 6.03.20230608.1.
Web 1.26.1.498308 / iOS 1.26.1.139397 / Android 1.26.1.139397 Date: 21.06.2023
Features
[XBS-2743] - web+mobile: added Colleagues tab which lets you easily find the necessary colleagues, split by Departments, as well as monitor their status and presence, start, forward, or pickup a call, start a conversation, send an email
Check out documentation for more details: x-bees Web User Guide (see the Colleagues section)
Improvements
[XBS-2751] - web: added support for TEL URLs for one-click calls via x-bees
Note:
- The support starts from WIService 3.14.5 or higher
- The supported URLs: tel, sip, callto, wildix, x-bees, xbees
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Note: Already existing conversations with external users are not affected.
Fixes
[XBS-2968] - web: fixed an issue in which an empty conversation was opened instead of an existing one when guest user refreshed the page and clicked Start new conversation button, after the conversation was renamed by the agent
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Web 1.25.1.486488 / iOS 1.25.1.136813 / Android 1.25.1.136813 Date: 07.06.2023
New Feature
[XBS-2744] - web: added Favorites tab which allows to add Function keys to monitor colleagues and have other features within easy reach on one tab, as well as simplify communication with the colleagues you interact with most frequently, make a call, transfer a call, park a call, and much more!
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[WMS-16447] - x-hoppers: added possibility to post Veesion alerts to x-bees conversation
Requirements:
- WMS 6.03.20230602 or higher.
- x-hoppers integration with Veesion. Documentation: x-hoppers integration with Veesion
How-to:
- Add a user in WMS with email address
- Create x-bees conversation with the user and copy the conversation ID (available in the URL)
- Add following data to the /rw2/etc/pbx/x-hoppers.json file:
- “store_veesion_id”: “ID of the store”
- “xbees_channel_id”: “ID of the x-bees conversation”
- “veesion_user_extension”: “enter extension of the user added in WMS”
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Note: If user talks for more than 60 seconds without a pause, the message is not transcribed.
Improvements
[XBS-2653] - web+mobile: improved performance of the Search feature and updated the logic of displaying search results, making them more consistent across different search points
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[XBS-2924] - web+mobile: for better user experience, redesigned icons and fonts used in x-bees
Fixes
[WMS-17215] - wizy: fixed an issue in which user was kicked out from the conference if the user created a new meeting via Calendar integration during the conference
Web 1.24.1.479439 / iOS 1.24.1.135333 / Android 1.24.1.135333 Date: 31.05.2023
Improvements
[XBS-2640] - web: made improvements to avoid multiple conversations being created for one and the same customer and agent
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- When guest clicks the button “Start a new conversation”, x-bees looks up if the customer had a conversation with the same agent before – if positive, the communication continues in the same channel. Scheduled meetings are also added to the existing conversations
- If there is already more than one conversation between the user and the guest, the most recent one is used
- A new conversation is created, rather then reusing an existing conversation, in the following cases:
- if the existing conversation was modified (another agents or guests were added to the members list)
- the conversation was assigned to another agent
Fixes
[WMS-17230] - wda: fixed an issue in which call was stuck on the Live dashboard if the caller exited the call group e.g. via Go to voicemail option
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Web 1.23.1.472528 / iOS 1.23.1.133866 / Android 1.23.1.133866 Date: 24.05.2023
New Feature
[XBS-2776] - web+mobile: added possibility to answer an incoming call on a remote device registered to your account, including hardware phones (WP, W-AIR), W-AIR Headsets, and smartphone apps (iOS / Android)
Improvements
[WMS-16380] - wms: improved the logic so that user preserves access to x-bees conversations after user email was changed
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- After email is changed, user gets logged out from x-bees and has to log in with the new email -> go to Settings -> connect to PBX -> log in again. In case of using an invitation link, connection to the PBX is performed automatically and conversations are available immediately, without relogin.
- In case user email changes after the user was moved to another PBX, access to conversations is not preserved.
Fixes
[WMS-17143] - meeting scheduler: fixed an issue in which “Cancelled meeting” message was displayed in the conversation on guest and agent side, after time of the scheduled meeting ran out
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Web 1.22.1.466199 / iOS 1.22.1.132431 / Android 1.22.1.132431 Date: 16.05.2023
Fix
[XBS-2890] - mobile: fixed an issue in which colleague name was replaced with a Lead name in a conversation after restart of the app
Web 1.21.1.460613 / iOS 1.21.1.131123 / Android 1.21.1.131123 Date: 10.05.2023
Improvements
[XBS-2685] - web+mobile: updated x-bees logo on web, mobile and x-bees Chrome extension
Fixes
[XBS-2882] - ios: fixed an occasional issue in which x-bees app on iOS crashed right after starting the app
x-bees conference iOS 1.0.25 / Android 1.0.10 Date: 04.05.2023
Improvements
[XBS-2685] - mobile: updated logo of x-bees conference
Web 1.20.1.455916 / iOS 1.20.1.130064 / Android 1.20.1.130064 Date: 03.05.2023
Improvements
[XBS-2221] - web: updated the sound notification played at the start of a conference
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Besides, it is also possible to schedule x-bees meetings in Google and MS 365 calendars.
Fixes
[XBS-455] - web+mobile: fixed an issue in which time of the last message in the conversation list changed after adding or removing reaction, or editing the last message
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Web 1.19.1.451200 / iOS 1.19.1.128824 / Android 1.19.1.128824 Date: 26.04.2023
Improvements
[XBS-2317] - web+mobile: made some UI/UX improvements of the call screen on web and mobile:
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- After the end of the event, user status is set to available, with status message empty.
Fixes
[XBS-2612] - ext: fixed an issue when x-bees Chrome extension ignored Prefix for external line
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x-bees conference iOS 1.0.24 / Android 1.0.9 Date: 26.04.2023
Improvements
[WMS-16798] - wizy: made UX/UI improvements of x-bees conference app main screen, which is displayed when user opens the app separately, without joining the conference; the same screen with instructions is now displayed if user tries to join the conference with no x-bees conference app installed.
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Web 1.18.1.445468 / iOS 1.18.1.127320 / Android 1.18.1.127320 Date: 18.04.2023
New Feature
[XBS-1829] - kite: improved Kite conversation names and avatars displayed to agents and guests
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Documentation: x-bees Meeting Scheduler
Improvements
[XBS-352] - mobile: removed the Save button in Settings (Calls sections) and improved the logic so that settings are automatically updated when exiting the settings screen
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[XBS-2735] - kite: removed limitation according to which Kite widgets from other PBXs in WMS Network were not displayed and it was impossible to assign a conversation to agents belonging to another PBX
Note:
- With the update, all Call groups from PBXs in WMS Network are displayed in the list of Services and all widgets inside the company are accessible as before.
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- The updated logic is applied to standard and Out of office events. Task and Appointment slots don’t support the updates.
- Custom user presence and status are not restored after the end of the event.
- Custom user presence and status are not restored after the end of the conference started manually.
- In case of changing response to the event invitation or deleting an event that is already in progress, the status is not updated.
- There may be some issues related to Google Calendar integration and Wizyconf, which should be fixed in future releases.
[WMS-16237] - kite: added automatic logging of scheduled meetings to Salesforce/ HubSpot
Note:
- The feature works only for meetings created by guest users using Kite Meeting Scheduler.
- Scheduled meetings are automatically logged as activities in Salesforce/ HubSpot only if the contact already exists in the CRM records.
- To use this feature - the agent should be present in Salesforce/ HubSpot with the same email as in x-bees.
- The logged activity includes meeting details and description and is marked as open; due date is the meeting date.
- In case the meeting was rescheduled or cancelled, the changes are automatically synced to Salesforce/ HubSpot. If the meeting was rescheduled via Microsoft calendar, it is also synced to Salesforce/ HubSpot.
- Cancelled meetings are marked as closed.
[WMS-16629] - crm: improved the logging process for cases when the user who manually logged the activity is not in Salesforce, by adding comment whom the task was created by in the Task Information section
Documentation: Salesforce Integration with x-bees
Fixes
[XBS-1561] - web+mobile: fixed an issue in which PBX settings were not synced on user devices unless relogin was performed
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Web Conference Date: 11.04.2023
Improvement
[WMS-16691] - wizy: added conference ID details and dial-in numbers to let users join from Wizyconf station or dial into the conference
How-to:
- When in conference, click the Participants icon -> Conference ID and Dial-in numbers
- Conference ID and Dial-in numbers are also accessible via More actions -> Invite people
Web 1.17.2.439395 Date: 07.04.2023
Fixes
[WMS-16753] - mobile: improved the logic so that user is suggested to open or download x-bees conference app when attempting to join or start the conference from mobile browser on iOS
- Note: In case user taps Open x-bees conference app, but doesn’t have the x-bees conference app installed, the user gets a system error message that the browser cannot open the page.
- Limitation: If a guest user attempts to start a conference in a new conversation from Kite widget (with no messages yet and no scheduled meetings), the conversation with the agent should be created first, so the user is directed to the conversation and needs to tap the start conference button again.
Documentation: x-bees Mobile User Guide
x-bees conference iOS 1.0.23 / Android 1.0.8 Date: 03.04.2023
Fix
[WMS-16745] - wizy: fixed an issue with connection quality dropping for all participants if one of them joined a conference via x-bees App
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- Android -> https://play.google.com/store/apps/details?id=com.wizyconf.xbees&hl=en&gl=US
- iOS -> https://apps.apple.com/us/app/x-bees-conference-by-wildix/id1626889526
Web 1.17.1. / iOS 1.17.1.120512 / Android 1.17.1.120512 Date: 10.03.2023
New Features
[XBS-420] - mobile: added possibility to share items (e.g. images, files, text, URL) to x-bees on mobile
- Note: The maximum number of files that can be shared to x-bees at a time is 10
Documentation: x-bees Mobile User Guide.
[XBS-2394] - kite: added possibility to assign Kite conversations to a particular agent of a Service (Call group)
How-to:
- Service is determined automatically
- You can assign a conversation to yourself or any other agent. For that, click "Assign to me" or select an agent from "Assignee" drop-down list
- After assigning the conversation for the first time, all other agents are removed
Notes:
- You can assign conversations to agents of other Services. For that, select another group from "Service" drop-down list
- In one-on-one conversations, after assigning it to particular agents, those agents are added as group chat members
- You cannot assign conversations for dynamically added agents
Limitation:
- Impossible to assign a conversation to agents belonging to another PBX in WMS Network
Documentation: x-bees Meeting Scheduler.
Improvements
[XBS-2455] - web: restored possibility to add more participants to a SIP call and merge it into a conference
[WMS-16254] - wizy: added Switzerland and Spanish dial-in numbers to the description of conferences created in x-bees
Fixes
[XBS-2358] - web: fixed an issue in which a lead was displayed without CRM match in Conversation Info section in case the lead was also an x-bees user from another PBX (from another company)
[XBS-2698] - web+mobile: fixed an issue in which colleague was displayed with Lead name from CRM integration in some places (e.g. during quotation or message forwarding, in read by list, etc.), if there was a Lead with the same email as the colleague
[WMS-16558] - kite: fixed an issue with incorrect calculation of available Kite Meeting Scheduler slots caused by applying Daylight saving time
Web Conference Date: 07.03.2023
Improvement
[WMS-16467] - wizy: improved the process of storing recoding files, so that all recordings are stored for 6 months
x-bees conference iOS 1.0.22 / Android 1.0.7 Date: 02.03.2023
Fixes
- Fixed help links inside the app
- Fixed a rare issue when user could be stuck in the app in case of a single user in a conference
Web 1.16.1.411248 Date: 28.02.2023
New Feature
[XBS-2365] - ext: added possibility to schedule x-bees meetings in Google and MS 365 calendars
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Note: if participants' emails don't match with those in x-bees, they are not automatically added to a conversation, but they can join via a link.
Web 1.15.1.409630 / iOS 1.15.1.118402 / Android 1.15.1.118402 Date: 24.02.2023
Improvements
[WMS-16236] - kite: limited the number of meetings that a guest user can schedule with a single agent; maximum two scheduled meetings with an agent are allowed
Notes:
- Guest cab schedule the next meeting with an agent after at least one of the 2 scheduled meetings has passed.
- The restriction applies to meetings scheduled after the current release.
[XBS-2034] - web+mobile: made some improvements to the process of creating and managing conversation
- updated the flow of creating a new conversation, requiring to enter conversation title and description first; members can be added after entering the title -
- disabled the possibility to join private conversation via the invite link
- added possibility to copy conversation link in the Info frame section: click on the link icon next to the conversation title; the icon is displayed only if the conversation is public
Important: After the current release, all conversations are made private. You can change type of the conversation via Info frame -> More actions -> Edit conversation -> enable the toggle switch in front of Available by link option
[XBS-2186] - kite: removed “kite” from links to scheduled meetings in Google Calendar and email notifications (meeting invitation, update, or cancellation)
The updated links lead directly to the relevant x-bees conversation.
[XBS-2576] - web: added possibility to copy phone number on the History tab (double-clicking on the phone number gets it copied to the clipboard)
Fixes
[XBS-2634] - web: fixed an issue, in which error message appeared when saving event in Kite Meeting Scheduler at the same time with “Settings updated successfully” message, and the Save button remained clickable after saving the changes
Web Conference/ x-bees conference iOS 1.0.21, Android 1.0.6 Date: 20.02.2023
Improvements
[WMS-15951] - wizy: conference updates:
added timer next to the conference title
- fixed an issue in which there was some sound from a user that was on mute
[WMS-16336] - wizy: restored the Info and Chat buttons state after user exits full-screen mode inside x-bees
Web 1.14.1.404216 / iOS 1.14.1.117078 / Android 1.14.1.117078 Date: 16.02.2023
Improvements
[XBS-2335] - web+mobile: made some Info frame improvements, which include:
- Updated design of the Info frame, making the information more logically grouped
- Added user avatar to the Info frame
- Improved display of links in the conversation description, making the links clickable
- Moved Schedule, Email invitation and Notifications button under user/ conversation avatar
- Added display of all phone numbers of a phonebook contact
- Added copy to clipboard functionality, allowing to copy user info (e.g. email, phone number, extension, company)
- Grouped conversation members into External users and Colleagues
- Highlighted avatars of external users in blue to distinguish them among other users
- Added display of Available/ Away/ Busy status of users in the Conversation members list
- Added possibility to View profile of user in the Members list (click More options -> View profile) and, in case of external user, create a CRM record, view activity, etc.
- If there are more than 10 members in a conversation, full list of users is available via the Show more button
- For improved navigation via the Members list, added Search option (click Show more at the bottom -> use Search field)
- Added possibility for guests to add other users to a Kite conversation
- Updated design of Salesforce/ HubSpot sections on the Info frame
- Added possibility to create CRM record from a phonebook contact
- Updated Info frame on mobile, adding information about CRM integration
Current limitation: If the user who created a group conversation changes his/her email, nobody will be able to edit the title or description of the conversation or add new members using name or extension.
Note: After the upgrade of the iOS or Android app, you will be automatically logged out. Please re-login after the update.
Fixes
[XBS-2458] - web: fixed some issues with Join button, in which: a) the Join button was not displayed; b) the Joining status was displayed next to a wrong conference (not the one user was actually joining); c) the Join button didn’t disappear after everybody left the conference
[XBS-2533] - web: fixed an issue in which no call duration was displayed during the conference on the side of the user who started the conference
[WMS-16366] - kite: fixed an issue in which meetings created by agent using Kite Meeting Scheduler were not marked as accepted in the agent’s calendar
Web 1.13.1.393519 / iOS 1.13.1.114528 / Android 1.13.1.114528 Date: 02.02.2023
New Feature
[XBS-2515] - web+mobile: updated design of the login page:
- Updated the title from “Log In” to “Welcome”
- Changed the Log in button into Sign in
- Updated the buttons Sign in with Google and Sign in with Microsoft
Fixes
[XBS-902] - web+mobile: fixed an issue in which the number of users in a conversation, that was just created, was displayed incorrectly for some users
[XBS-2355] - wda: fixed an issue in which incorrect call status was displayed for a Colleague during a call if the user had enabled mobility (loader was infinitely displayed in the conversation list and mobile number instead of extension on the Live Dashboard)
[XBS-2466] - web: fixed an issue of duplicate chats with a colleague which occurred in some cases, e.g. after adding the colleague to another conversation and having a call with him
[XBS-2470] - web+mobile: fixed an issue in which user couldn’t start a conference in an empty one-on-one conversation, after which it was also impossible to send a message to any other conversation
Web 1.12.1.385176 / iOS 1.12.1.112391 / Android 1.12.1.112391 Date: 20.01.2023
New Feature
[XBS-2408] - web: added cookies banner and legal notice to the login page
Improvements
[XBS-2442] - web+mobile: made some UI/UX improvements on the Settings screen, which include:
- fixed color of the About button in Dark Mode Mode
- removed divider under Chat link and Scheduler link buttons
- added space under the Log out button
- fixed an issue of missing icons in Dark Mode on mobile
Fixes
[XBS-2119] - mobile: fixed an issue after waking from sleep mode or restoring internet connection, in which the connecting icon in conversation was continuously displayed and user was not able to send a message, though new messages could be received
[XBS-2385] - web + mobile: fixed a rare issue in which an attempt to open one-on-one conversation with a user resulted in white screen
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Web 1.11.1.374347 / iOS 1.11.1.109812 / Android 1.11.1.109812 Date: 04.01.2023
New Feature
[XBS-1548] - web+mobile: added localization of system emails (emails with one-time password, unread message notifications, etc.), sent to users who use localized version of x-bees
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- The language is detected based on the language of the user’s browser/ mobile device during login
- In case user has a language that is not supported by x-bees, the default language is used - English
- When there is no language saved for user (a new user who has not logged into x-bees), the agent’s language is used, in the following cases:
- for all calendar letters
- for invitation emails
Improvements
[WMS-15812] - wim: added possibility to send a batch of user presences from calendar to PBX
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[XBS-2393] - web: improved SIP monitoring reports and updated expiration time of SIP registration and subscription from 10 minutes to 1 hour
Fixes
[XBS-2180] - web: fixed an issue in which LED indicators of DuoLED and DuoLED-BT headsets did not display correct user status
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[XBS-2405] - web: fixed an issue in which user could not open one-on-one conversation with a colleague, if there was a CRM contact with the same email and extension on another PBX
[XBS-2432] - web: fixed an occasional issue when a user could not send a message, and an infinite pending indicator was displayed
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Web Conference / x-bees conference iOS 1.0.20, Android 1.0.5 Date: 27.12.2022
Improvement
[WMS-15883] - wizy: cleaned up unsupported translations
x-bees conference iOS 1.0.19 Date: 21.12.2022
Fix
[WMS-15798] - wizy: conference optimization:
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Web 1.10.2.361519 / iOS x-bees 1.10.2 / Android x-bees 1.10.2 Date: 14.12.2022
Improvements
[XBS-2176] - web: added a new screen with error message about slow or no internet connection when working with Kite Meeting Scheduler
[XBS-2359] - mobile: improved Android app stability and fixed some visual issues caused by animation (specifically with read message indicators and conversations Inbox)
Fixes
[XBS-1322] - mobile: fixed an issue in which it was possible to add an existing member to a conversation by email
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x-bees conference iOS 1.0.18, Android 1.0.4 Date: 12.12.2022
New Feature
[WMS-15765] - wizy: added possibility to share video and start live stream on mobile
Web Conference Date: 06.12.2022
Improvement
[WMS-15797] - wizy: renamed “Invite” button at the bottom menu into “Participants” and added Meeting participants panel to provide the meeting moderator a quick access to essential moderator control options like mute all, stop everyone’s video etc.
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Web 1.9.1.349966 / iOS x-bees 1.9.1.103954 / Android x-bees 1.9.1.103954 Date: 29.11.2022
New Feature
[XBS-2320] - web: enabled public access to x-bees conversations via conversation link, to avoid cases when a guest could not join conversation because of logging in with a different email address
- Note: In future the logic should be improved to ensure better security
Improvements
[XBS-168] - android: improved processing of two incoming calls on Android, so that when user answers one of them, the second call doesn’t remain in ringing state
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[XBS-2265] - mobile: added possibility to initiate a call by tapping on a phone number/ user name in History
How-to:
- Go to the History tab
- Tap on a number/ name
- Select the required option: Call / Send message / Copy number / Info
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Web Conference / x-bees conference iOS 1.0.17, Android 1.0.3 Date: 27.11.2022
New Features
- Added noise suppression effect, which reduces background noise and echo in cases when several participants are in the same meeting room
- to enable the feature, click three dots (More options) button -> Noise suppression
- Introduced Whiteboard feature, that includes a set of tools to draw different shapes, elements or add text and share your ideas with the audience in a visual way
- if needed, you can save the created materials in png or svg formats
- Added the option End meeting for all when PBX user leaves the meeting, which allows to remove all participants and stop the meeting right away
- Added possibility to choose how many participants can be pinned on the main screen
- go to More actions -> Settings -> proceed to More tab and set the max number
- Divided screen sharing and user’s local video, so that when sharing the screen, the user can see local video and screen sharing separately
- Enabled audio settings menu on the microphone button for Firefox 100 or higher
- Made some performance improvements
Web 1.8.1.342302 / iOS 1.8.1.102264 / Android 1.8.1.102264 Date: 18.11.2022
Improvements
[XBS-2160] - web: added link to Chrome extension to x-bees Settings -> Extensions section
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Web 1.7.1.334146 / iOS 1.7.1.100625 / Android 1.7.1.100625 Date: 09.11.2022
Improvement
[XBS-2251] - web+mobile: improved the display of single images in chat to save their original aspect ratio
Web 1.6.1.326902 / iOS 1.6.1.99224 / Android 1.6.1.99224 Date: 02.11.2022
New Features
[XBS-2142] - web: added possibility to manage sound notifications played when conference starts
How-to:
- Go to Settings -> Notifications
- Proceed to section ‘Sound notifications’
- Use the toggle next to the ‘On conference start’ option
...
- Sound notifications are enabled by default
- The option is available only in the web version
Improvements
[XBS-2114] - web: added possibility to edit subject of a scheduled meeting
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Web 1.5.1.313896 / iOS 1.5.1.95891 / Android 1.5.1.95891 Date: 14.10.2022
New Feature
[WMS-13887] - sys: added user presence status sync with Google Calendar
User presence status, status message (set according to an event's title) and duration automatically change if there is an event in Google calendar.
Requirements:
- Admin access to PBX, Google Suite Admin Console and Google Workspace
- Activated integration in WMS Settings -> PBX -> Integrations -> x-bees -> Google Calendar
...
- The sync works only for "Event" (users status changes to DND) and "Out of office" (user status changes to Away) types
- An event should be confirmed. Otherwise, user status doesn't change
- If an event is private, only user status changes, status message and duration are not set
- After expiration, user status changes to Available
Improvements
[XBS-2111] - web: added possibility to set up 15/ 30 minutes breaks before/ after a meeting in Kite Meeting Scheduler
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- Remote control of screen shared tab is not supported
- Firefox browser is not supported
The additional information you can find at the news blog
[WMS-15071] - wizy: made some UI/UX improvements in x-bees conference:
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Web 1.4.1.309104 / iOS 1.4.1.94448 / Android 1.4.1.94448 Date: 06 October 2022
New Features
[XBS-1797] - wim: added integration with Microsoft 365 as a calendar provider for Kite Meeting Scheduler
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Web 1.3.1.308051 / iOS 1.3.1.94129 / Android 1.3.1.94129 Date: 05 October 2022
New Features
[XBS-1542] - web+mobile: added email notification sent to a guest user when the guest is added to a conversation
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- If there are several devices of the same category (e.g. several iOS or Android devices), it is not possible to choose from which device of the chosen category the call will be made on.
The additional information you can find at the news blog
[XBS-2083] - web: added a sound notification when a conference starts
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The additional information you can find at the news blog
Improvements
[XBS-2109] - web: made some UI/ UX improvements of Meeting scheduler:
- added an error message in case time slots overlapped in Calendar Settings
- made Subject a mandatory field
- made the notification that meeting details were sent to the user’s email more visible
- added possibility to limit the dates when a meeting can be booked. For this, the following part should be added to the Schedule link:
--?start=02.10.2022&end=20.10.2022&subject=Summit%202023
--where “02.10.2022” is the start date, “20.10.2022” is the end date, and “Summit 2023” is the subject
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Web 1.2.0.302150 / iOS 1.2.0.92733 / Android 1.2.0.92733 Date: 26 September 2022
New Feature
[XBS-443] - mobile: improved search logic in x-bees app on mobile, so that it shows consistent results in different sections (for example, in Inbox and Dialpad) and displays similar results in case of search on web and mobile
Improvements
[XBS-2089] - web: added information about user timezone on the Schedule page of Kite Meeting Scheduler
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Web 1.1.0.294005 / iOS 1.1.0.90695 / Android 1.1.0.90695 Date: 13 Sep 2022
Improvements
[XBS-2029] - web: enabled native Google Calendar email notifications (e.g. invitation email, updated invitation, canceled event) for meetings scheduled via Kite which allows to add events to Google Calendar
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Web 1.0.19.278222 / iOS 1.0.19.86510 / Android 1.0.19.86510 Date: 18 Aug 2022
New Features
[XBS-99] - web+mobile: added possibility to upload avatars for conversations
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- added possibility to click on a user and open a conversation with them (currently available for 1-on-1 calls only)
- if a lead or contact has a match in Salesforce/ HubSpot, there is a relevant icon added and a company name, if available
- conferences with at least one match in Salesforce/ Hubspot integration are marked with logo of the relevant CRM integration
Improvement
[XBS-1940] - web+mobile: improved templates of Meeting Scheduler emails to ensure correct display in different email agents
Web 1.0.17.268843 / iOS 1.0.17.83876 / Android 1.0.17.83876 Date: 04 Aug 2022
Improvements
[XBS-1746] - crm: improved the logic of call logging, so that logged calls are automatically assigned Connected status in HubSpot
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Web 1.0.16.249935 / iOS 1.0.16.79096 / Android 1.0.16.79096 Date: 08 Jul 2022
New Features
[XBS-1546] - kite: added possibility to embed Kite widget on website
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Documentation: x-bees website widget configuration.
The additional information you can find at the news blog
[XBS-1616] - kite: added possibility to set up integration with Google Calendar and allow external users to access agent’s calendar and book a meeting with an agent via Kite
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More information you can find at the news blog
[XBS-1726] - web: added Analytics tab in x-bees, an advanced analytics tool which lets to monitor any data you need in a highly customizable manner
Documentation: x-bees Analytics.
More information you can find at the news blog
Improvements
[WMS-12588] - app: improved the logic so that x-bees conference app is used for conferences on iOS and Android:
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Web 1.0.15.243447 / iOS 1.0.15.77536 / Android 1.0.15.77536 Date: 29 Jun 2022
Improvements
[XBS-1328] - mobile: improved the logic so that if x-bees app is installed on iOS or Android and user clicks on x-bees link from email, calendar, etc., x-bees mobile app is opened and user is directed to the relevant x-bees tab, conversation or conference
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Web 1.0.13.219526 / iOS 1.0.13.71662 / Android 1.0.13.71662 Date: 25 May 2022
Improvements
[XBS-1482] - web+mobile: improved search functionality by adding possibility to search through all conversations using partial match search queries
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Web 1.0.11.212297 / iOS 1.0.11.69527 / Android 1.0.11.69527 Date: 11 May 2022
New Features
[XBS-1457] - web+mobile: added possibility to set a status message
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[WMS-13853] - crm: added automatic logging of activities from x-bees to HubSpot (inbound and outbound calls via PBX and conferences):
The additional information you can find at the news blog.
Improvements
[XBS-1513] - web: improved the logic of x-bees Chrome extension so that when clicking on the x-bees link, an active x-bees tab is used instead of opening a new tab
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Web 1.0.10.203959 / iOS 1.0.10.66872 / Android 1.0.10.66872 Date: 22 April 2022
New Feature
[WMS-13549] - web: added ability to start screensharing from the audio call
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Documentation: x-bees Web User Guide.
The additional information you can find at the news blog
Improvements
[WMS-13788] - crm: added support for different types of tasks in the Hubspot integration
Web 1.0.9.199882 / iOS 1.0.9.65417 / Android 1.0.9.65417 Date: 18 April 2022
Improvements
[XBS-1006] - crm: added automatic logging of activities to Salesforce (inbound and outbound calls via PBX)
Documentation: Salesforce Integration.
The additional information you can find at the news blog
[XBS-1405] - web: added possibility to generate Kite website widgets
Documentation: x-bees website widget configuration.
The additional information you can find at the news blog
[WMS-13756] - web: added possibility to log events if the Contact has no owner in HubSpot integration, by assigning the Contact to a default owner (the integration’s admin)
Documentation: HubSpot Integration.
The additional information you can find at the news blog
Web 1.0.7.186577 / iOS 1.0.7.61211 / Android 1.0.7.61211 Date: 21 March 2022
Improvements
[WMS-12970] - wizy: updated design of the Conference and some functionality which includes:
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Web 1.0.6.183626 / iOS 1.0.6.60276 / Android 1.0.6.60276 Date: 14 March 2022
New Feature
[XBS-1395] - web: added support for Hubspot integration
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Documentation: HubSpot Integration with x-bees.
Improvements
[WMS-13062] - x-bees: released x-bees Chrome extension
- link to access the extension: https://chrome.google.com/webstore/detail/x-bees/olejekejjhgimnlliplaiodgmbpcflhi
- in case you installed the extension manually, you need to remove it and reinstall it from the store to avoid issues with further auto-updates
The additional information you can find at the news blog
[XBS-1404] - kite: improved email signature creation
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Web 1.0.5.179684 / iOS 1.0.5.59264 / Android 1.0.5.59264 Date: 07 March 2022
New Features
[XBS-1001] - web: added possibility to select Caller ID for outbound calls via Dialpad
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Documentation: x-bees Web User Guide, x-bees Mobile User Guide.
The additional information you can find at the news blog
[XBS-1404] - kite: added possibility to create email signature
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Documentation: x-bees Web User Guide.
The additional information you can find at the news blog
Web 1.0.4.177280 / iOS 1.0.4.58480 / Android 1.0.4.58480 Date: 28 February 2022
Improvements
[XBS-90] - web+mobile: status expiration and custom status message set in Collaboration are now displayed in x-bees
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