Info |
---|
WiIdix Microservices Changelog: new features and improvements for Kite, Wildix Management portal (WMP), Wildix Integration Service(WIService), Screen sharing. For Kite, WMP: no need to upgrade, the changes are available right away. For Wildix Integration components (WIService, Screen sharing, Fax Printer, Outlook, TAPI driver): go to Collaboration Settings -> Extensions and click Update to install a new version (for WiService, there is also an auto-update option). Other changelogs: https://www.wildix.com/new-releases-and-updates/ Link for sharing: https://wildix.atlassian.net/wiki/x/hADOAQ): go to Collaboration Settings -> Extensions and click Update to install a new version (for WIService, there is also an auto-update option). Other changelogs: https://www.wildix.com/new-releases-and-updates/ Link for sharing: https://wildix.atlassian.net/wiki/x/hADOAQ |
Cloud Analytics (CDR-View 2.0), Company Data Storage Date: 05.07.2024
Improvement
[WMS-20499] - cds: performed one-time sync of rotation period for Call recordings from PBX -> Call and Chat History -> Settings to PBX -> Call and Chat History -> CDS
In case CDS data retention settings were not yet configured, the settings for recordings were synced from Call and Chat History -> Settings.
Documentation: Company Data Storage Flow
Fix
[WMS-20537] - ca: fixed an issue with permissions in which it wasn’t possible to download reports in Cloud Analytics (CDR-View 2.0)
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration
WIService v. 3.18.3 Date: 05.07.2024
Fix
[WMS-20319] - int: fixed memory leak issue after receiving a video call from a doorphone
WIService v. 3.18.2 Date: 28.06.2024
Fix
[WMS-20248] - int: fixed an issue with headset update in which guide screen with instructions to press and hold the Mute and Volume Down buttons was not displayed on version lower than 0x5DE9
Cloud Analytics (CDR-View 2.0) Date: 19.06.2024
Improvement
[WMS-20339] - ca: made some UI/UX improvements:
- Added Home tab, which includes Call Distribution Map, Calls by Status, and Calls by Direction
- Renamed “Data grid” tab into “Advanced grid” and added a new “Simple grid” tab with less columns compared to the advanced one, and renamed some columns (e.g. “Ring Time” into “Ring”, “From ACL Group” into “From Group”)
- Split the Name filter into two filters: "Agent" and "Client”
- Removed MOS-related column
- Added "Companies" tab with call stats by Companies
Documentation will be updated soon.
Cloud Analytics (CDR-View 2.0) Date: 07.06.2024
Fix
[WMS-20341] - ca: fixed an issue in which Cloud Analytics (CDR-View 2.0) could not be loaded, resulting in a blank page in some cases
Cloud Analytics (CDR-View 2.0) Date: 30.05.2024
Improvement
[WMS-19899] - ca: improved the logic so that the ACL permission can / cannot see call recordings is applied to Cloud Analytics (CDR-View 2.0) in Collaboration
Fix
[WMS-20210] - col: fixed an issue in which it wasn’t possible to download Cloud Analytics reports in PNG format
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration
Company Data Storage Date: 21.05.2024
Improvement
[WMS-19306] - wms: added possibility to configure CDS data rotation settings in WMS -> PBX -> Call and chat history -> CDS tab and added the display of expected number of months the data might be stored in CDS taking into account the current rotation policy and data usage
For details and instructions, check the documentation: Company Data Storage Flow
WIService v. 3.17.10, MonoLED-BT/ DuoLED-BT Firmware v. 0x5DE9 Date: 13.05.2024
Improvement
[WMS-19955] - int: made improvements to DuoLED-BT / MonoLED-BT headsets firmware update process, so that there is no need to press and hold Mute and Volume Down buttons to enable the upgrading mode
Starting from v. 0x5DE9, the upgrade is started automatically after connecting the headset to your PC.
Documentation: How to upgrade MonoLED-BT and DuoLED-BT firmware
Wildix Partner Community Date: 03.05.2024
Improvements
- Added possibility to Request assistance (POC, Pre-Sales, Feature Request) via the Project page
Documentation: Submit a Case via Wildix Partner Community - Made updates to New Fast Pipeline, New Project and Order Confirmation process
Documentation: Wildix Partner Community Guide
Cloud Analytics (CDR-View 2.0) Date: 26.04.2024
New Feature
[WMS-18870] - ca: added the Cost column to Cloud Analytics (CDR-View 2.0), which displays cost for external calls
Note: The feature is supported starting from WMS 6.06.20240425.1.
Notifications Service Date: 29.04.2024
Fix
[WMS-19960] - wms: fixed an issue in which files sent by Wildix mailserver (e.g. faxes, voicemails, call recordings) were corrupt
CLASSOUND Date: 18.04.2024
Improvements
- Added possibility to request Virtual DIDs via WMP, within the Outbound Calls DID order. A Virtual DID allows to route incoming calls via CLASSOUND.
How-to: When ordering Outbound Calls DID, tick off the checkbox “Virtual Number to be assigned”.
Documentation: CLASSOUND Virtual DIDs - Extended the list of countries where CLASSOUND DIDs can be ordered with French Islands (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion).
To get DIDs, choose the necessary location in the Country list in WMP during your CLASSOUND order.
Cloud Analytics (CDR-View 2.0) Date: 15.04.2024
Fixes
[WMS-19008] - wda: fixed an issue in which tags were not displayed correctly in Cloud Analytics (CDR-View 2.0) in some cases
Note: The fix is available starting from WMS Beta 6.06.20240412.1.
[WMS-19797] - wam: fixed an issue in which incorrect ACL permissions were applied to users accessing Cloud Analytics (CDR-View 2.0)
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration, CDR-View in x-bees.
Cloud Analytics (CDR-View 2.0) Date: 12.04.2024
Fix
[WMS-19615] - ca: fixed an issue with Analytics in Collaboration, in which the links to recordings didn’t work in case of a Hardware PBX with a custom secure port
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration.
Cloud Analytics (CDR-View 2.0) Date: 11.04.2024
Fix
[WMS-18928] - ca: fixed an issue in which scheduled reports in CDR-View2.0 disappeared from the list of scheduled reports after some time
Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.
Cloud Analytics (CDR-View 2.0) Date: 04.04.2024
Fix
[WMS-19402] - sys: fixed an issue in which it was impossible to use Cloud Analytics (CDR-View2.0) in case of a large amount of ACL groups
Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.
Company Data Storage Date: 02.04.2024
Fix
[WMS-19628] - sys: fixed an issue in which after enabling Data Storage the recording file in Collaboration History was downloaded instead of being opened in a new tab
Documentation: Company Data Storage Flow
Cloud Analytics (CDR-View 2.0) Date: 29.03.2024
Improvement
[WMS-18622] - wda: improved the logic of Ring and Wait Time metrics in Cloud Analytics (CDR-View 2.0) to provide more accurate data
Ring time reflects the time when an agent is being called. In case of a call group, if at least 1 available agent is called, it is considered ring time. If there are no available members in the call group, it is considered wait time. Wait time consists of time spent in IVR, listening to announcements, in queue while no agents are available, and time when the call was put on hold.
Note: The updated logic is applied starting from WMS Beta 6.06.20240328.1.
Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.
Cloud Analytics (CDR-View 2.0) Date: 25.03.2024
Fix
[WMS-19011] - ca: fixed an issue in which scheduled reports in CSV format with Rolling date filter displayed incorrect data (the same report was sent every time)
Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.
WIService v. 3.17.8 Date: 22.03.2024
Fix
[WMS-18940] - int: fixed an issue in which after receiving a call and answering via Epos Sennheiser DW headset, there was no audio and it was not possible to hang up a call in some cases
[WMS-19190] - int: fixed an issue in which a call was answered automatically in case of DuoLED-BT headset and multiple devices connected to the headset
New firmware v. 0x5DD6. To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware
Documentation: What is WIService
Wildix Partner Community Date: 23.02.2024
Improvements
[CRM-1557] - crm: added possibility to rate customer/ tech support service and leave feedback after the case was closed
Documentation: Submit a Case via Wildix Partner Community
[CRM-1580] - crm: added possibility to provide start date for different items during Quote creation
Documentation: Wildix Partner Community Guide
Cloud Analytics (CDR-View 2.0) Date: 22.02.2024
Fix
[WMS-19164] - ca: fixed an issue in which "Error in loading data Query timed on database" message was displayed in scheduled report file instead of the actual data
[WMS-19284] - ca: improved the loading speed of Cloud Analytics (CDR-View 2.0) reports
Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.
WIService v. 3.17.7, MonoLED-BT/ DuoLED-BT Firmware v. 0x5DCB Date: 15.02.2024
Improvement
[WMS-18907] - int: made improvements to noise reduction to avoid the breathing noise issue on MonoLED/ DuoLED-BT headsets
New firmware v. 0x5DCB. To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware
Fix
[WMS-18738] - int: fixed some issues with MonoLED/ DuoLED-BT headset in which 1) after answering the second call, the call was dropped; 2) it was not possible to hang up the first call with Multi-function button
Documentation: What is WIService
WIService v. 3.17.6 (Windows) Date: 06.02.2024
Fix
[WMS-19128] - int: fixed an issue with Outlook integration in which contact name during a call was displayed incorrectly due to Outlook contact lookup overwriting internal extension number
Documentation: What is WIService, Outlook integration for Microsoft Windows
WMP Date: 02.02.2024
Improvement
[WMS-19030] - wmp: added Canada (Calgary) to the list of PBX regions in WMP
WIService v. 3.17.4 (Windows) Date: 01.02.2024
Fixes
[WMS-17813] - int: fixed an issue in which caller name lookup via Outlook Integration stopped working and caller number was displayed instead of the caller name
[WMS-18003 ] - int: fixed an issue in which new draft emails were generated after enabling Outlook integration
Documentation: What is WIService, Outlook integration for Microsoft Windows
Wildix Partner Community Date: 29.01.2024
Improvements
[CRM-1197] - crm: added possibility to manage HWaaS (replace or cancel devices) via Partner Community
Documentation: Submit a Case via Salesforce Partner Community
Cloud Analytics (CDR-View 2.0) Date: 25.01.2024
Fix
[WMS-19022] - ca: fixed an issue in which personalized views were mistakenly shared with multiple organisations and updated the logic so that personalized view cannot be shared
Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.
Cloud Analytics (CDR-View 2.0) Date: 23.01.2024
Fix
[WMS-18497] - col: added Agents tab to Cloud Analytics CDR-View2.0, which displays data grouped by users including the number of calls, talk time and ring time
Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.
WIService v. 3.17.3 Date: 17.01.2024
Improvement
[WMS-18846] - int: made some security improvements
Documentation: What is WIService
Wildix Partner Community Date: 16.01.2024
Improvements
- Added display of availability of items in Wildix stock during quote creation and order confirmation
- Added possibility to order CAPEX products to Partner stock, to give possibility to order items anytime and use them with new or existing PBX.
How-to:- Go to the Order tab and click on the Order to Stock button
- Select the desired CAPEX products and click Next
- To enter the needed quantity of items, hover the mouse next to the necessary item and click on the Edit button (pencil icon)
- Enter the necessary number of items, click Next and confirm your order
Documentation: Wildix Partner Community Guide
WMP Update Date: 09.01.2024
Improvement
[WMS-18628] - wmp: added a new tab to MRR Dashboard in WMP, named Early/ Late Pay, which displays the billing status, as well as the amount of reward for early payments and charges for late payments of invoices
Documentation: WMP Dashboards
WIService v. 3.17.1 Date: 09.01.2024
Improvement
[WMS-18711] - int: renewed SSL certificate
Documentation: What is WIService
Cloud Analytics (CDR-View 2.0) Date: 05.01.2024
Fix
[WMS-18408] - wda: fixed an issue with Trunk field in CDR-View 2.0 being empty for a transferred part of a call
Documentation: CDR-View in x-bees, Cloud Analytics (CDR-View 2.0) in Collaboration.
CLASSOUND Date: 21.12.2023
Improvements
- Made Extended CNAM available for Collaboration licenses (US-Essential or higher). To activate it, open a Customer Care ticket.
Documentation: CLASSOUND Extended CNAM - Extended the list of countries that support 2-way SMS, by adding Belgium, Denmark, Czech Republic, Italy, Lithuania, Poland, Singapore, Sweden. Currently, you can order 2-way SMS DIDs for the mentioned countries via Customer Care.
- Added the ability to use Instant Virtual Porting for Outbound Only DIDs, which allows to get a Virtual DID and configure call forwarding from the original DID to the Virtual DID, so that both outbound and inbound calls are performed via CLASSOUND. Unlike Full Porting DIDs, the Virtual DID provided by Instant Virtual Porting for Outbound Only DIDs is not temporary but permanent.
To order Virtual DID, open a Customer Care ticket.
To read more about Instant Virtual Porting, check guide: CLASSOUND Instant Virtual Porting (IVP) - Improved the logic of Callback number for E911 calls, so that the Callback number is the number that is making the 911 call.
- Ensured x-bees compliance with E911 requirements.
Note: The support starts from WMS v. 6.05.20231210
Documentation: CLASSOUND E911 Compliance
Cloud Analytics (CDR-View 2.0) Date: 12.12.2023
Improvement
[WMS-18687] - applied data retention policy for Cloud Analytics (CDR-View 2.0) according to Storage licenses on a PBX
By default, Cloud Analytics includes the data for 3 months. During this period, all relevant data is retained and available for analysis. If you require the data to be stored for a longer period of time, you need to order additional storage licenses.
See more in documentation: Rotation Policy for Cloud Analytics
Cloud Analytics (CDR-View 2.0) Date: 05.12.2023
Fix
[WMS-17856] - col: fixed an issue in which Analytics tab in Collaboration was not working in case of a Hardware/ Virtual PBX with custom secure port set
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration
Cloud Analytics (CDR-View 2.0) Date: 30.11.2023
Fix
[WMS-18283] - sys: fixed an issue in which Data grid report in Collaboration Analytics could not be downloaded in any format and scheduled reports were not sent
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration
WMP Update Date: 29.11.2023
Improvement
[WMS-18351] - wmp: added possibility to get Storage license for Hardware/ Virtual PBXs in WMP
In case of WMS Network, after getting the license for a Server PBX, it is automatically applied on every Client PBX (Cloud only). There is a separate charge for each individual Client PBX (e.g. if there are 3 PBXs in WMS Network and 1 storage license is purchased, the charge is applied to each PBX, resulting in a total of 3 charges). Storage licenses are required if you want to increase data storage duration for Cloud Analytics (CDR-View 2.0).
For more information, see the documentation: Rotation Policy for Cloud Analytics
WIService v. 3.16.8 (Windows) Date: 28.11.2023
Improvement
[WMS-18517] - int: fixed an issue in which incorrect error message (“Unsupported PBX version” instead of “Collaboration not connected”) was displayed when creating a conference in Outlook Integration, when Collaboration was not connected
Documentation: What is WIService, Outlook integration for Microsoft Windows
Wildix Partner Community Date: 28.11.2023
Improvements
- Added a new case type - CSS, which allows to escalate your issue to Customer Success Specialist team
Documentation: Wildix Partner Community Guide
- Added possibility for Resellers to submit a case via Partner Community
The submitted case is assigned to Partner’s queue and Partner, if required, can reassign the case to Customer Care / Tech Support team.
For more information, check out the document Wildix Partner Community Guide (see the section Submit a Case > For Resellers)
WIService v. 3.16.7 (Windows) Date: 21.11.2023
Fix
[WMS-18393] - int: fixed an issue in which it was impossible to create Wildix Conference via Outlook integration in case a custom domain was used for connecting to the PBX
Documentation: What is WIService
Cloud Analytics (CDR-View 2.0) Date: 13.11.2023
Improvements
[WMS-18336] - wda: added possibility to save filter settings, so that when opening the report the next time, the previously saved set of filters is applied.
How-to:
- Apply the necessary filters
- Click on the button to the left of the filter section at the top and press Save view
- Enter the name and click Save
The next time you open Analytics, the system automatically opens the report in the saved view.
The saved filter settings can be shared with other users. Also, you can use the saved views in the reports scheduling.
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration
Wildix Partner Community Date: 10.11.2023
Improvements
- Added possibility to change Order Start Date during order confirmation, as well as choose different start dates for different items.
- Added possibility to change PBX DNS name during order confirmation.
- On the Order confirmation screen with Billing and Shipping addresses, added the button Copy Billing to Shipping, which allows to use Billing address as Shipping address in just one click.
- Added translations of x-hoppers proposal in supported languages (previously, only English was available).
...
Cloud Analytics (CDR-View 2.0) Date: 10.11.2023
Improvements
[WMS-18334] - wda: added the column Service Number which displays a) for an incoming call: the phone number of the trunk a customer called to b) for an outcoming call: the phone number of the trunk via which the outcoming call was made and which is displayed to a customer
...
WIService v. 3.16.6 (Windows) Date: 03.11.2023
Fix
[WMS-18139] - int: made some security improvements
Documentation: What is WIService
s2s Update Date: 01.11.2023
Improvement
[WMS-18277] - sys: updated s2s-client-php library used for WMS API requests, for improved performance
Documentation: WMS 5 API Authentication
Cloud Analytics (CDR-View 2.0) Date: 26.10.2023
Improvement
Added possibility to filter report data by choosing the necessary filter value right on the report
...
Cloud Analytics (CDR-View 2.0) Date: 18.10.2023
Fix
[WMS-18115] - wda: fixed an issue in which scheduled reports were not sent when PDF file type was selected
...
WIService v. 3.16.5 (Windows) Date: 12.10.2023
Fix
[WMS-18140] - int: fixed a rare issue in which WIService crashed after user status was changed
Documentation: What is WIService
WIService v. 3.16.4 (Windows) Date: 06.10.2023
Improvement
[WMS-18156] - int: improved performance and stability of Outlook integration
Documentation: What is WIService, Outlook integration for Microsoft Windows
Cloud Analytics (CDR-View 2.0) Date: 03.10.2023
Improvement
Improved the display of Talk Time on the Data Grid report, so that the data is displayed in the format hh:mm:ss for more convenience.
...
WIService v. 3.16.3 (Windows) Date: 02.10.2023
Fix
[WMS-17926] - int: fixed an issue in which sync with Outlook integration failed due to increased CPU usage
Documentation: What is WIService, Outlook integration for Microsoft Windows
WIService v. 3.16.2 Date: 27.09.2023
Improvement
[WMS-17971] - int: improved the logic so that logs of Collaboration native app are sent via WIService -> About -> Send Feedback button
Note: The support starts from Collaboration native app v. 2.6.2
Fix
[WMS-17948] - int: fixed an issue in which Settings options were not displayed in Outlook integration
Documentation: What is WIService, Outlook integration for Microsoft Windows
Cloud Analytics (CDR-View 2.0) Date: 21.09.2023
Improvements
[WMS-18078] - wda: added possibility to download call recordings in Cloud Analytics
...
WIService v. 3.16.1 Date: 11.09.2023
Improvement
[WMS-17712] - int: moved Outlook integration installation folder to the WIService folder on Windows
Fixes
[WMS-17938] - int: fixed an issue with Outlook integration on Windows in which installer window continuously appeared for a very short period of time until WIService was stopped
...
- Presence on the WIService icon is updated automatically once user presence is changed in Collaboration / x-bees.
- If Headset integration is enabled, there is also a tooltip with the name of the status (available, away, do not disturb / busy).
Documentation: What is WIService
CLASSOUND Date: 06.09.2023
Improvement
- Added possibility to activate Extended CLASSOUND CNAM for US DIDs
...
WIService v. 3.15.11 (Windows) Date: 30.08.2023
Improvement
[WMS-17909] - int: improved the logic of Collaboration native app auto update on Windows, so that old Windows OS like 8.1 or earlier do not get the Collaboration native app version that supports Windows 10 or higher only
Documentation: What is WIService
WIService v. 3.15.10 (Windows) Date: 24.08.2023
Fixes
[WMS-17842] - int: fixed a rare issue in which some antivirus software mistakenly detected WIService as a keylogger
[WMS-17845] - int: fixed an issue of WIService crash after disconnecting a headset on Windows
Documentation: What is WIService
Cloud Analytics (CDR-View 2.0) Date: 11.08.2023
Fix
[WMS-17723] - wda: fixed an issue of missing tags for calls consisting of multiple parts (no tag after the call was transferred)
Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration.
WIService v. 3.15.9 (Windows) Date: 10.08.2023
Improvement
[WMS-17705] - int: made some performance and stability improvements during installation and update of WIService on Windows
Documentation: What is WIService
WIService v. 3.15.8 Date: 08.08.2023
Fix
[WMS-17729] - int: fixed an issue in which WIService crashed if EPOS headsets were connected during the screen was locked
...
Cloud Analytics (CDR-View 2.0) Date: 04.08.2023
Fix
- Fixed an issue which could lead to "Liveboard not found" error in Cloud Analytics
...
WIService v. 3.15.6, MonoLED-BT/ DuoLED-BT Firmware v. 0x5a15 Date: 03.08.2023
Fixes
[WMS-17504] - int: fixed an issue of incorrect status display on MonoLED-BT and DuoLED-BT headsets after user left the conference
...
Cloud Analytics (CDR-View 2.0) Date: 02.08.2023
Improvement
- Made improvements to the Date filter, by extending the list of filtering options you can choose from. Previously, you could select the required period using on/ before/ between values only. Now, there is more flexibility with the new options added: yesterday, today, this/ last week/ month, etc. There are now two tabs on the Date filter screen: Fixed (with some of the values that were already available) and Rolling (includes the values introduced in the current release).
...
WIService v. 3.15.4 Date: 31.07.2023
Fix
[WMS-17683] - int: fixed an issue of Datto Autotask integration not connecting because *.wildixin.com could not be allowed in WIService
...
WIService v. 3.15.2 (macOS) Date: 18.07.2023
Fix
[WMS-17381] - int: fixed an issue in which WIService crashed after putting a call on hold on macOS if Kuando Busylight was connected
...
WIService v. 3.15.2 (Windows) Date: 11.07.2023
Fix
[WMS-17528] - int: fixed an issue when in some cases Outlook calendar events were missing in Collaboration on Windows
Documentation: What is WIService
WIService v. 3.15.1 Date: 10.07.2023
Improvement
[WMS-17213] - int: improved support and performance of EPOS Sennheiser headsets
...
CLASSOUND Date: 07.07.2023
Improvement
[WMS-15803] - sys: added possibility to send SMS from the call dialog in Collaboration
...
- The support starts from WMS 6.03.20230630.3.
- The feature is available for CLASSOUND users. In case CLASSOUND is not activated, the SMS won’t be sent.
- CLASSOUND users in the UK (in case of “United Kingdom (2-way SMS) CLASSOUND DID”), US and Canada can also see the option Two-Way SMS.
Documentation: Collaboration User Guide, How to send and receive SMS/ MMS via CLASSOUND
WIService v. 3.14.11 Date: 06.07.2023
Fix
[WMS-17341] - int: fixed an issue in which Collaboration could not connect to WIService after a host was edited
WIService v. 3.14.10 Date: 03.07.2023
Fixes
[WMS-17296] - int: fixed an issue when Wizyconf user could not unmute himself when another user shared a YouTube video
[WMS-17478] - int: fixed an issue with Outlook calendar sync of recurrent events
Documentation: What is WIService
WIService v. 3.14.9 Date: 26.06.2023
Fix
[WMS-17442] - int: fixed an issue in which URL Popup / App feature didn’t work if the parameters had to be entered in the uppercase
WMP Update date: 19.06.2023
Improvement
[WMS-17286] - wmp: added a new tab “Wildix Grand Prix” which includes Wildix Q2 2023 Final Lap report
...
WIService (Windows) v. 3.14.6 Date: 19.06.2023
Improvement
[WMS-17099] - int: included VC Redist into WIService to avoid situations when WIService didn’t work on Windows because VC Redist was not installed or its version was incompatible
Fix
[WMS-16867] - int: fixed an issue in which notification about sent feedback was not displayed on Windows 11
Documentation: What is WIService
CLASSOUND Date: 15.06.2023
Improvement
[WMS-17353] - sys: improved Identities feature so that CLASSOUND flat fee is applied to the original caller instead of a single account assigned to the DID number
...
WIService v. 3.14.5 Date: 08.06.2023
Improvement
[WMS-16881] - int: made some security improvements
...
WIService v. 3.14.4 Date: 26.05.2023
Improvement
[WMS-16884] - int: improved performance of Outlook calendar sync on Windows and improved WIService stability on macOS
...
WMP Update Date: 25.05.2023
Improvement
[WMS-16812] - wmp: added possibility to view quarterly MRR on WMP Dashboard
...
PBX Images Date: 22.05.2023
Fix
[WMS-17128] - sys: fixed an issue in which it wasn’t possible to edit Dialplan on a newly created Virtual or Hardware PBX
...
WIService Date: 05.05.2023
Fix
[16891] - int: fixed an issue in which Collaboration users couldn’t use WIService (v. 3.13.3 and above) until the page was reloaded
...
WIService (Windows) v. 3.14.2 Date: 27.04.2023
New Feature
[WMS-16807] - int: added an option that allows user to pause media playback when a call starts and resume the playback when the call ends if the call duration is less than 5 minutes on Windows
...
CLASSOUND Date: 20.04.2023
Fix
[WMS-16667] - classound: fixed an occasional issue in which sending SMS failed if sender name contained unsupported characters
Note: Unsupported symbols in the sender name are converted to the nearest similar letter (e.g. "â" to "a") or the“?“ sign.
Documentation: How to send and receive SMS/ MMS via CLASSOUND
WIService (Windows) v. 3.14.1 Date: 12.04.2023
Improvement
[WMS-16135] - int: moved to Microsoft Outlook Messaging API "Extended MAPI" for improved stability and performance of Outlook integration
Note: Contacts are now synced even when Outlook is not running.
Fixes
[WMS-16413] - int: fixed an occasional issue in which WIService installation process froze on some Windows devices
[WMS-16726] - int: fixed an auto-update issue of Collaboration native app on Windows
Documentation: What is WIService
WIService v.3.13.3, MonoLED-BT/ DuoLED-BT Firmware v. 0x59EE Date: 14.03.2023
Improvement
[WMS-16432] - int: added possibility to disable/ enable beep tone mute reminder for MonoLED-BT and DuoLED-BT headsets
...
- The support starts from MonoLED-BT/ DuoLED-BT Firmware v. 0x59EE.
To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED-BT and DuoLED-BT firmware - Beep tone mute reminder delay was increased from 10 sec to 30 sec.
Fix
[WMS-16240] - int: fixed an issue in which screen sharing continued after user closed Collaboration tab during screen sharing, and popup window with the message to close or continue sharing screen wasn’t displayed
Documentation: What is WIService
CLASSOUND Date: 01.03.2023
Fix
[WMS-16300] - classound: fixed an issue in which outbound call made from Collaboration was dropped after starting a conference if the call was established in Opus codec
WIService v. 3.13.1 Date: 01.03.2023
Improvement
[WMS-15871] - int: some performance and security improvements
Documentation: What is WIService
MonoLED/ DuoLED Firmware v. 0x59ED Date: 23.02.2023
Improvement
[WMS-16431] - dev: stability improvements for Mono/ DuoLED Headset on macOS Ventura with M-series chips
To upgrade the firmware, follow instructions in the guide: How to upgrade MonoLED and DuoLED firmware.
WMP Date: 08.02.2023
Improvements
[WMS-13108] - wmp: updated HWaaS replacement procedure
...
WIService v. 3.12.3 Date: 23.01.2023
Fix
[WMS-15934] - int: fixed an issue in which in some cases the hidden Taskbar on Windows didn’t pop up when hovering the mouse at the bottom of the screen during screen sharing; now, Taskbar auto-hide feature is disabled during screen sharing sessions
Improvements
[WMS-16113] - int: released Wildix DuoLED-BT/ MonoLED-BT headset firmware with the improved logic in which ringtones from Collaboration or a phone are used instead of internal headset ringtone
...
[WMS-16151] - int: improved the logic so that Headset Integration in WIService settings is enabled by default
Documentation: What is WIService
WIService (Windows) v. 3.12.2 Date: 18.01.2023
Improvement
[WMS-15592] - col: added possibility to create Wildix Conference via Outlook integration on Windows
...
CLASSOUND Date: 10.01.2023
Improvement
[WMS-15833] - classound: streamlined the process of getting CLASSOUND Outbound calls and Full Porting, making DIDs available in WMP instantly, as soon as the order is placed
Documentation: CLASSOUND Activation Request
WMP Date: 04.01.2023
Improvement
[WMS-15935] - wmp: updated links to PBX VM images, making the images available for download only for authenticated users (users logged in to WMP)
...
WIService v. 3.12.1 Date: 04.01.2023
Improvement
[WMS-15990] - int: renewed SSL certificate
Documentation: What is WIService
WIService v. 3.11.4 Date: 27.12.2022
Improvements
[WMS-13437] - int: updated internal database of telephone codes to avoid an issue in which some area codes were recognized incorrectly in CDR-view
[WMS-15850] - int: improved WIService restart behaviour for better performance
Documentation: What is WIService
WMP Date: 14.12.2022
Improvement
[WMS-15648] - wmp: extended the list of available regions with Zurich and Spain when adding a PBX in WMP
...
CLASSOUND Date: 25.11.2022
Improvements
[WMS-15672] - classound: made some improvements to CLASSOUND Orders report in WMP:
- The report is now refreshed in real-time
- Added two new columns: PBX Serial number and Temporary DID
- Updated default sorting by Order Date, in descending order
Documentation: WMP Dashboards
WIService v. 3.11.3 Date: 24.11.2022
Fix
[WMS-13330] - int: fixed an issue of incorrect behaviour of DuoLED-BT headset during two incoming calls (e.g. Multi-function button rejected a call instead of accepting it)
Documentation: What is WIService
Improvement
[WMS-15645] - int: added support of new Jabra headsets
...
WIService (Windows) v. 3.11.2 Date: 18.11.2022
Fix
[WMS-11612] - int: added possibility to update Wildix MonoLED-BT or DuoLED-BT headsets firmware to fix some issues
...
WIService (macOS) v. 3.11.1 Date: 10.11.2022
Fix
[WMS-15281] - int: fixed an issue in which WIService icon was displayed as too small in case of an external monitor on Mac
...
CLASSOUND Date: 28.10.2022
Improvements
[14945] - classound: added possibility to send bulk outbound SMS from customer’s DID, to comply with US requirements in terms of numeric sender ID
Important: Office DID should be indicated in WMS -> User -> Office number
Documentation: How to send and receive SMS/ MMS via CLASSOUND
[14591] - wmp: added display of estimated cost when ordering CLASSOUND service via WMP
...
WIService v. 3.10.9 Date: 26.10.2022
Fix
[WMS-15202] - int: fixed an issue in which Outlook integration crashed in some cases
...
SMTP client Date: 25.10.2022
New Feature
[WMS-15423] - sys: added support for AWS SES SMTP client to send email notifications about new voicemails, missed calls, chat requests, call recordings, faxes, etc
- Note: If you have previously added sendgrid.wildix.com to authorized addresses/domains list of your mail server, add eu-west-1.amazonses.com or 54.240.53.220 IP as well.
WIService v. 3.10.8 Date: 20.10.2022
Fix
[WMS-10754] - col: fixed an issue with no CDR-View search results being displayed if searched contacts were not stored in a local phonebook
WIService v. 3.10.7, Collaboration Chrome Extension v. 2.0.3 Date: 14.10.2022
Fixes
[WMS-15206] - int: fixed an issue in which WIService update stuck on installing Fax printer component on Windows
[WMS-15283] - sys: fixed an issue in which Settings menu of Wildix Collaboration browser extension appeared after initiating a call via dialing hot key
...
WIService v. 3.10.5. Date: 05.10.2022
Improvements
[WMS-14524] - int: disabled internal ringing on DuoLED-BT/ MonoLED-BT headsets on Windows during an incoming call, in case user changed audio settings to use speakers
...
Documentation: What is WIService
WMP Date: 04.10.2022
Improvement
[WMS-14754] - wmp: added “Pay My Bill” button to the invoice PDF and emails with invoice sent to US Partners
WIService v. 3.10.4. Date 30.09.2022
Improvement
[WMS-15120] - added possibility to open a browser tab with Collaboration via WIService
...
CLASSOUND Date: 22.09.2022
Improvement
[WMS-14757] - wmp: added Instant Virtual Porting option when ordering Full DIDs Porting via WMP, which allows to receive incoming calls to existing numbers via CLASSOUND almost immediately
...
WIService v. 3.10.3. Date 19.09.2022
Improvements
[WMS-14917] - int: added possibility to answer a call via Headset even if Windows computer screen is locked
...
Also, added “Help” link on the WIService About screen, which leads to WIService documentation.
WMP Date: 16.09.2022
Improvement
[WMS-15039] - wmp: added possibility for US Partners to use Apple Pay/ Google Pay options for paying bills via WMP
...
WIService v. 3.10.2. Date 13.09.2022
Fix
[WMS-15062] - int: fixed an issue in which WIService 3.10.1 could not be installed or executed on some Windows devices
...
WIService v. 3.10.1. Date 05.09.2022
Improvement
[WMS-11092] - int: made some screen sharing performance improvements
Documentation: What is WIService
WMP Date: 02.09.2022
Fix
[WMS-14348] - wmp: fixed an issue in which CAPEX devices assigned to Resellers were displayed as assigned to End Users, and added possibility for Resellers to provision CAPEX devices to PBX:
...
Collaboration Chrome Extension v. 2.0.2 Date: 25.08.2022
Fix
[WMS-14627] - sys: fixed an issue in which Collaboration Chrome extension occasionally displayed “Host available” message after upgrade to v. 2.0.0
...
CLASSOUND Date: 23.08.2022
Improvement
[WMS-14227] - wmp: made some improvements on the “Stats of calls” and “List of calls” tabs of the CLASSOUND Dashboard in WMP:
...
WIService v. 3.9.1 Date 16.08.2022
Fix
[WMS-14474] - int: worked out solution for Windows users with Sophos antivirus to fix an issue, in which Sophos blocked WIService automatic updates starting from WIService v. 3.7.3
...
WIService v. 3.9.1 Date: 15.08.2022
Improvement
[WMS-12727] - int: added possibility to send feedback about WIService
...
CLASSOUND Date: 12.08.2022
Improvement
[WMS-14061] - classound: in the scope of E911 Compliance, added possibility to set up multiple Callback numbers used for emergency calls in the USA
How-to:
Open Customer Care ticket via WMP -> Help Desk-> Customer Care -> CLASSOUND, providing the necessary End User data: Company name/ User name and Callback numbers.
Fix
[WMS-14593] - classound: fixed an issue in which it was not possible to send SMS if sender name included umlauts
...
- The following symbols are supported in the sender name: a-zA-Z0-9@£$¥èéùìòÇØøÅåΔ_ΦΓΛΩΠΨΣΘΞÆæßÉ !"#¤%&()*+,-./:;<>=?¡äöñüà
- Non-latin capital letters are converted to small letters, e.g. "Ö" -> "ö"
- Maximum 11 symbols are allowed in the sender name, longer sender names are cut.
- Unsupported symbols in the sender name are converted to “?“ sign
Documentation: How to send and receive SMS/ MMS via CLASSOUND
WMP Date: 09.08.2022
Improvement
[WMS-14287] - wmp: added a new payment method for US Partners, which allows payments with Credit card
...
WIService v. 3.8.3 Date: 03.08.2022
Fix
[WMS-14611] - int: improved support of Plantronics D100 headsets and fixed an issue in which Plantronics D100 headsets connected to Windows PC were displayed as several devices in WIService
CLASSOUND Date: 02.08.2022
Improvements
[WMS-12078] - classound: added possibility to set up Failover PBX that would accept inbound traffic in case PBX with CLASSOUND DIDs in WMS Network is not reachable for some reason
...
[WMS-13872] - classound: allowed calls via CLASSOUND from any PBX in WMS Network if at least one PBX has CLASSOUND license
WMP Date 02.08.2022
Improvement
[WMS-14565] - wmp: added information about expected shipment of orders in WMP
...
WIService v 3.8.2 Date: 27.07.2022
Fix
[WMS-14512] - int: fixed an issue in Outlook integration in which calendars in Calendars -> Wildix Add-in -> Settings were not displayed
[WMS-14683] - int: fixed an issue in which WIService could not be started on macOS 11.6.8 or earlier after upgrade to WIService v. 3.8.1
WMP Date: 26.07.2022
Improvement
[WMS-11752] - wmp: added possibility to activate automatic payment of invoices via WMP
...
Documentation: How to process and pay bills directly via WMP
WMP Date: 25.07.2022
Improvement
[WMS-14370] - wmp: added possibility to transfer HWaaS devices from one PBX to another via WMP
...
WIService v. 3.8.1 Date: 22.07.2022
Improvement
[MS-14427] - int: made some performance improvements for Headset integration:
- improved headsets support
- fixed an issue on some headset models in which it wasn’t possible to resume a call from hold via the headset if “Ring on hold” option was disabled
- fixed an issue with unhold functionality on Sennheiser SC 660 headset, with “Ring on hold” enabled
WMP Date: 05.07.2022
Improvement
[WMS-13588], [WMS-14407] - wmp: implemented the policy of adding support cost to the purchase of a LifeTime license and added a relevant notification on the WMP
WIService v. 3.7.17 (Windows) Date: 04.06.2022
Fix
[WMS-14207] - int: fixed an issue with Outlook integration in which it wasn’t possible for user to choose calendars for sync with Collaboration in some cases
WMP Date: 30.06.2022
Improvement
[WMS-13703] - wmp: added possibility to download Wildix training certificates via WMP
...
WMP, CLASSOUND Date: 20.06.2022
Improvement
[WMS-13661] - wmp: added possibility to add/ edit Emergency 911 address via WMP
...
WIService v. 3.7.16 (macOS, Windows), v. 3.7.17 (MSI Installer) Date 17.06.2022
Fix
[WMS-14262] - int: fixed an issue when incoming calls were automatically answered by Jabra Pro 935 headset in some cases
...
WIService v. 3.7.15 Date: 14.06.2022
Fix
[WMS-14333] - int: fixed an issue in which it wasn’t possible to resume a call from hold on MonoLED/ DuoLED headset if Ring on Hold feature was disabled
WIService v. 3.7.14 Date: 13.06.2022
Fix
[WMS-14110] - int: fixed an issue in which screen sharing started from MacBook Pro (14", 2021) or monitors with non-standard resolution, was not displayed correctly on devices of users the screen was shared with
WIService v. 3.7.12 Date: 08.06.2022
Fix
[WMS-14297] - int: fixed an issue in which Fax Printer didn’t work after WIService auto-update to v. 3.7.3 on Windows; performance improvements on macOS
WMP Date: 03.06.2022
New Feature
[WMS-13798] - wmp: added possibility to convert CAPEX devices into HWaaS
...
WIService v 3.7.10 (Windows) Date: 31.05.2022
Fixes
[WMS-13786] - int: fixed an issue in which Teams user presence was not displayed in Outlook after WIService upgrade to v. 3.5.1
...
[WMS-13855] - int: fixed an issue in which WIService was blocked by Sophos antivirus on Windows, starting from WIService v. 3.7.3
WMP Date 26.05.2022
Improvement
[WMS-14102] - wmp: added possibility to order CLASSOUND DIDs for Resellers via Wildix Management Portal
...
WIService v 3.7.9 Date: 17.05.2022
Fix
[WMS-13706] - int: fixed a rare issue in which an incoming group call to a user with Collaboration (Windows) and DuoLED-BT headset was accepted and instantly hung up by the headset
Improvements
[WMS-14056] - int: added possibility to hold/ resume a call via MonoLED/ DuoLED headset
...
CLASSOUND Date: 16.05.2022
Fix
[WMS-14070] - classound: fixed an issue in which data about outbound SMS was missing in WMP -> Dashboard -> CLASSOUND -> Stats of SMS/ List of SMS reports
- Note: Outbound SMS data is displayed starting from 05 May 2022
WMP Date 12.05.2022
Improvement
[WMS-14018] - wmp: improved possibility for Partners to manage Resellers
- To manage existing Resellers, go to the Reseller’s Contacts -> click Add and create a new Contact. The new Contact is activated automatically (no email confirmation required), and allows Portal access.
- When adding a new Reseller, you are now immediately asked to create a Contact for the Reseller. This Contact is automatically granted Portal access.
WMP Date 09.05.2022
Improvement
[WMS-13644] - wmp: added a new option "Convert LT to Recurrent 2022" under Customer Care -> Promo related questions in WMP, which allows to send a request for converting LifeTime PBXs into recurrent ones
Note: To have the request processed correctly, the following details should be provided:
- List of PBXs to be converted from LT to Recurrent
- Expected number and type of licenses on each PBX
WMP Date: 05.05.2022
Improvement
[WMS-13591] - wmp: allowed to add services to PBXs under Commitment
...
WIService v 3.7.8 (Windows) Date: 05.05.2022
Fix
[WMS-13565] - int: fixed an issue, in which the Hold button in Collaboration on Windows terminated the call if MonoLED headset was used, after upgrade to WMS Beta 5.04.20220228.2
WIService v 3.7.8 (macOS) Date: 03.05.2022
Improvements
[WMS-13691] - int: reduced the size of WIService installer on macOS
WMP Date: 02.05.2022
Improvements
[WMS-13586] - wmp: applied the logic of separate ordering of W-AIR Headset and W-AIR Headset Charger
...
WIService v 3.7.7 Date: 28.04.2022
Improvements
[WMS-13761], [WMS-13874] - int: performance and stability improvements for Headset integration
CLASSOUND Date: 22.04.2022
Improvement
[WMS-11721] - classound: allowed international call transfer within Call Termination Area 1
- Transferred calls are charged according to CTA_1 terms (check CLASSOUND pricelist on WMP)
WMP Date: 20.04.2022
Improvements
[WMS-13231] – wmp: introduced a rule under which 1 customer can have only one PBX with active licenses; while other PBXs of the same customer should belong to the same WMS Network and inherit the licenses from the main (server) PBX
...
WIService v 3.7.6 (Windows) Date: 19.04.2022
Improvement
[WMS-13463] – col: deprecated x86 Windows Collaboration native app as 32-bit systems are no longer used
Note: x86 app will be updated to x64 version on Windows automatically, except for MSI Installer, Collaboration native app v. 2.5.3.
Fix
[WMS-13838] – int: fixed an occasional issue in which autoupdate of Collaboration native app on Windows didn’t work in case of MSI installer
WIService v 3.7.5 (Windows) Date: 08.04.2022
Fix
[WMS-13764] - int: fixed an issue in which WIService auto-update on Windows didn’t work in case of MSI installer
WIService v 3.7.4 (Windows) Date: 05.04.2022
Fix
[WMS-13783] - int: fixed an issue in which WIService couldn’t be started on Windows 7 (64-bit version) after update to v. 3.7.3
...
[WMS-13342] - classound: added support of two-way SMS via CLASSOUND for UK DIDs
Documentation: How to send and receive SMS/ MMS via CLASSOUND
WIService v 3.7.3 (Windows), v. 3.7.4 (macOS) Date 01.04.2022
Improvement
[WMS-13353] - int: upgraded WIService on Windows to 64-bit version
Note: WIService for Windows running 32-bit version is no longer supported.
Fix
[WMS-13332] - wms: fixed an issue in which Spanish numbers were not detected correctly in CDR-view and Canary Islands were displayed instead of Spain
CDR-View, Date 23.03.2022
Improvement
[WMS-13606] - sys: changed the logic and activation procedure of the unified CDR-View in WMS Network:
...
WIService v 3.7.2 Date: 18.03.2022
Improvement
[WMS-13462] - col: added logic so that Collaboration native app on macOS is updated automatically via WIService
Note: Make sure the option “Keep Wildix services up to date” is enabled in WIService Settings.
WMP Date: 17.03.2022
Fix
[WMS-13496] - wmp: fixed an issue of incorrect currency symbol (euro instead of CHF) in Price list (Excel format) for Switzerland partners
Improvement
[WMS-13547] - wmp: added email notification for Partners informing about changes of licence count on PBXs that belong to them or their Resellers/ End Users
WIService v 3.7.1 Date: 16.03.2022
Improvement
[WMS-13050] - int: merged Fax Printer functionality into WIService
WIService v 3.6.3, Jabra Headsets Date: 03.03.2022
Improvement
[WMS-8739] - col: added logic of automatic update of Collaboration native app on Windows (64-bit version) via WIService
...
WMP, WIService v 3.6.1 Date: 18.02.2022
New Feature
[WMS-13475] - wizy: added support of headset integration for Wizyconf
...
WIService v 3.5.12 Date: 16.02.2022
Improvement
[WMS-13336] - int: WIService performance improvements
WIService v 3.5.11 Date: 09.02.2022
Improvement
[WMS-13360] - int: added support for new Kuando Busylight Alpha device
Fix
[WMS-13346] - int: fixed an occasional issue with headset integration, in which DuoLED-BT headset didn’t show missed calls and displayed incorrect user status
WIService v 3.5.10 Date: 03.02.2022
Improvement
[WMS-13299] - int: added support for new model of Kuando Busylight UC Omega device
WIService v 3.5.9, Kite Date: 31.01.2022
Improvements
[WMS-13156] - int: updated SSL certificate in WIService
...
[WMS-13207, WMS-13178] - int: improved stability of Outlook integration within WIService
Fix
[WMS-12908] - kite: fixed an issue in which “Screen sharing with control” on Kite didn’t work after WIService update to 3.4.9
CLASSOUND Date: 28.01.2022
Improvement
[WMS-13074] - wmp: added "Stats of SMS" and "List of SMS" to CLASSOUND reports in WMP Dashboards
...
WIService v 3.5.8 Date: 07.01.2022
Fixes
[WMS-10601] - int: fixed an issue with Headset integration on Windows, in which after a switch of PC user, the headset continued working with several sessions at the same time
...
WIService v 3.5.7 Date: 04.01.2022
Improvement
[WMS-13005] - int: made some WIService UI improvements under Windows Quick Launch Toolbarand macOS Menu Bar
...
WIService v 3.5.5 Date: 24.12.2021
Fix
[WMS-13063] - int: fixed an issue of Outlook Integration merge with WIService in v 3.5.1 on Windows, in which the Integration was enabled by default and automatically started calendar sync and required access to Outlook
...
WIService v 3.5.1, Kite Date: 23.12.2021
New Feature
[WMS-12762] - kite: added an event with post message “callEnded” at the end of Kite video/ audio call, which can be used for external integrations to give possibility to return to the initial screen after Kite call is ended
Improvement
[WMS-9781] - int: merged Outlook Integration into Wildix Integration Service on Windows
- if Outlook is set up, the Outlook Integration gets activated automatically
WMP Date: 14.12.2021
New Feature
[WMS-11757] - int: wmp: made it possible to order CLASSOUND via WMP
...
WIService v 3.4.10, Outlook Integration v 2.7.2 Date: 07.12.2021
Improvement
[WMS-11493] - int: added the Update Now button that allows manual WIService update on macOS and Windows
- to check for updates, click on the WIService icon -> About. If an update is available, there will be the Update button
Fix
[WMS-11643] - int: fixed an issue in which Collaboration user avatars were not displayed in Outlook 365 contacts
WIService v 3.4.9, Outlook Integration v 2.7.1 Date: 29.11.2021
Improvement
[WMS-12729] - int: improved the connection security and reliability between Outlook and WIService
Fix
[WMS-12759] - int: fixed an issue in which Collaboration Native App closed unexpectedly on Mac during installation or update of WIService
WMP, WIService v 3.4.8 Date: 16.11.2021
New Feature
[WMS-12568] - wmp: added a new report "Licenses Expirations Calendar" to WMP Dashboards
...
Documentation: WMP Dashboards
Fix
[WMS-12360] - int: fixed an issue during screen sharing with enabled remote control in which keyboard on Windows PC of a user who shared the screen got blocked if the other user (either on Mac or Windows) used certain shortcuts with German keyboard
Kite Date: 27.10.2021
Fix
[WMS-12157] - kite: fixed an issue when it was impossible to place calls from Collaboration to Kite due to the wrong Kite link
WIService v 3.4.7 Date: 21.10.2021
Fixes
[WMS-12547] - int: fixed an issue in which a popup requesting screen sharing permissions on macOS didn't reappear if a user has previously denied it
...
WIService v 3.4.5 Date: 08.10.2021
Improvements
[WMS-11877] - app: added support for changing user status to DND on MonoLED and DuoLED Headset using USB Connector on macOS
- to enable/ disable DND, press and hold "On/Off hook" button
[WMS-12311] - int: deprecated WIService component starting from v 3.4.5 on macOS 10.11 and prior
Fix
[WMS-12344] - int: fixed several issues with connected Kuando Busylight or similar device in which:
...
WIService v 3.4.2 Date: 06.10.2021
Fix
[WMS-12318] - int: fixed an issue in which macOS users couldn’t answer or hang up a call via some headsets like Jabra, Sennheiser, Plantronics
...
Documentation: Customer Care FAQ, Ticketing system section.
Improvements
[WMS-9205] - int: added possibility to choose device for Headset Integration in case of multiple devices used
...
- note for macOS users: after the Integration service update on macOS, you will be prompted to allow Screen Recording in Security & Privacy preferences. Check the box in front of Wildix to grant the necessary permission and ensure that screen sharing works correctly
Fix
[WMS-10269] - int: fixed an issue with impossibility to hang up a call in Collaboration if it was answered via Sennheiser D10 USB for Lync Headset
PBXs Proxy Server Date: 01.10.2021
Fix
[WMS-11729] - wms: fixed an issue with impossibility to download audio files from PBX connected through pbxs.wildix.com
WIService v 3.3.6 Date: 10.09.2021
Fix
[WMS-12101] - int: WIService includes several fixes on macOS and Windows:
...
CLASSOUND Date: 08.09.2021
New Feature
[WMS-11551] - classound: added support for STIR/SHAKEN Inbound Verification feature to block spoofed calls received via CLASSOUND
...
Kite, WIService v 3.3.5, Outlook Integration v 2.6.21 Date: 03.09.2021
Improvements
[WMS-10438] - kite: removed location data from API presence response to improve security and protection of personal information
...
- Jabra Link 380
- Jabra Evolve2 30
- Jabra Evolve2 40
- Jabra Evolve2 65
- Jabra Evolve2 85
Fixes
[WMS-11948] - kite: fixed an issue in which during a video call, if a user’s video was disabled, a grey video placeholder was displayed instead of a user avatar
...
- installation of Outlook integration couldn’t be completed successfully
- Outlook integration crashed after a user clicked the Show contact button in Collaboration
WMP Date: 30.08.2021
New Feature
[WMS-11895] - int: wmp: added possibility to make payments via Local Bank Transfer option
...
WMP, Fax Printer v 3.1.8, Screen sharing v 3.2.20, TAPI driver v 1.4.6, Outlook Integration v 2.6.20
Fixes
[WMS-11751] - int: Outlook Integration fixes several issues:
...
WIService v 3.3.4 Date: 11.08.2021
Fix
[WMS-11876] - int: fixed an issue with LED user statuses being not loaded on DuoLED (USB and BT) Headset upon the first connection on macOS and Windows
WIService v 3.3.3 Date: 05.08.2021
Improvement
[WMS-11852] - int: WIService stability improvements on macOS and Windows
WMP Date: 29.07.2021
Improvements
[WMS-11543] - wmp: added x-caracal service monthly fee to be paid on WMP (both for standalone PBXs and in case of WMS network)
...
WIService v 3.2.17 (macOS), Kite, Push Server Date: 28.07.2021
New Feature
[WMS-11611] - kite: added a new option "Loading type" to Kite Widget http://kite.wildix.com/pages/widget/
...
Kite Documentation will be updated later.
Improvement
[WMS-11491] - int: merged Headset integration functionality into WIService on macOS
- removed Headset integration component
- moved call control options to WIService tray menu in macOS menu bar
- to activate the integration, tick off "Headset integration enable" in WIService Settings
Fix
[WMS-11301] - col: fixed an issue with push notifications being lost for group chats
WIService v 3.3.2, Screen sharing component v 3.2.19, Fax printer v 3.1.7, TAPI driver v 1.4.5 Date: 16.07.2021
Improvement
[WMS-11679] - int: signed uninstall exe files for Wildix integration components to prevent them from being detected by antivirus software
Headset Integration v 2.9.8, Outlook Integration v 2.6.16, PBXs proxy server Date: 09.07.2021
Fixes
[WMS-11480] - pbxs: fixed an issue with impossibility to upload a PBX backup file using a proxy connection through pbxs.wildix.com
...
Headset Integration v 2.9.7 Date: 28.06.2021
Improvement
[WMS-10610] - int: added battery level support for DuoLED-BT to be displayed under Headset integration on macOS
...
Outlook Integration v 2.6.14 Date: 22.06.2021
Fix
[WMS-11347] - int: fixed an issue in which user pictures couldn't be loaded and displayed in Outlook app
WIService v 3.3.1 (Windows), WMP Date: 16.06.2021
Improvements
[WMS-11331] - wis: WIService improvements (Windows):
...
- apply your requests via WMP -> Help Desk-> Customer Care -> CLASSOUND -> select “Set or update CNAM (US/Canada Partners only)”
- provide PBX and DID you want to order or modify CNAM
- CNAM should not be longer than 15 characters
- order can take up to 24 hours after submission to confirm by our vendor's database and up to 72 hours over business days for completion
Updated documentation: Wildix Terms and Conditions.
WIService v 3.2.13 (Windows) Date: 07.06.2021
Fix
[WMS-11331] - int: fixed an issue with Windows Firewall popup appearing after a clean install
WIService v 3.2.12 (Windows) Date: 01.06.2021
Fix
[WMS-11314] - int: fixed an issue in which msi packages were not auto updated under user session on Windows
CLASSOUND Date: 26.05.2021
Improvement
[WMS-10285] - classound: added support for the US/ Canada 911 Emergency calls
...
Documentation: How to configure and use CLASSOUND.
WMP Date: 19.05.2021
Improvement
[WMS-11147] - wmp: added option to request tax breakdown for invoices/ quotes for the US and Canada
...
WIService v 3.2.11 (Windows) Date: 17.05.2021
Fix
[WMS-11172] - int: fixed an issue in which pc restart was required after manual update of msi package under another user session on Windows
WMP Date: 03.05.2021
Improvements
[WMS-9329] - wmp: applied flat delivery fees per order
...
CLASSOUND Date: 27.04.2021
Fix
[WMS-11046] - classound: fixed an issue with impossibility to call CLASSOUND operator in case transmitted packets size exceeded 1500 bytes
WIService v 3.2.10 Screen sharing v 3.2.17, WMP, File sharing Date: 23.04.2021
Improvement
[WMS-8553] - sap/wmp: added possibility to download invoices in .csv format and CLASSOUND Usage reports
Documentation: How to process and pay bills directly via WMP.
Fixes
[WMS-10897] - int: fixed an issue with screen sharing when it was impossible to move mouse correctly if two 2 displays were connected in extended mode on Windows 10
...
WIService v 3.2.9 Date: 16.04.2021
Improvement
[WMS-10946] - int: added auto update option for MSI packages
...
Outlook Integration v 2.6.13 Date: 08.04.2021
Improvement
[WMS-10820] - int: Outlook integration improvements:
...
WIService v 3.2.7 (Windows) Date: 01.04.2021
Fix
[WMS-9247] - int: fixed an issue with impossibility to generate a call using click2call feature (tel:, sip:) for Microsoft users without admin rights
WMP Date: 31.03.2021
Improvement
[WMS-10768] - wmp: Help Desk redesign - added a form for Customer Care requests
...
WIService v 3.2.5, Screen Sharing v 3.2.15, Outlook Integration v 2.6.11, Fax Printer v 3.1.6 Date: 25.03.2021
Improvement
[WMS-10609] - int: added battery level support for DuoLED-BT to be displayed in WIService tray menu on Windows (coming soon)
Fix
[WMS-10801] - int: fixed an issue with wrong WIService link during installation of Screen sharing, Outlook and Fax Printer on Windows
WIService v. 3.2.4, Headset Integration v 2.9.3 Date: 19.03.2021
Fixes
[WMS-10828] - int: WIService stability improvements
...
Outlook Integration v 2.6.9, Headset Integration v 2.9.2, Screen Sharing v 3.2.13, Fax Printer v 4.1.4 Date: 15.03.2021
Improvement
[WMS-10598] - int: added native support for Headset integration, Fax printer and Screen sharing to comply with macOS on Apple M1 chips
Fix
[WMS-10645] - int: fixed an issue with repeated reboots of Outlook integration after PC waking from sleep mode
...
- All Headset integration functionality is merged into WIService and the component is removed
- Call control options moved to WIService tray menu
WIService v. 3.1.17 Date: 02.03.2021
Improvement
[WMS-10518] - app: added WIService native support to comply with macOS on Apple M1 chips
Fixes
[WMS-9237] - app: fixed an issue when it was impossible to generate calls using the option "Call with Wildix PBX" on macOS
...
Kite, TAPI driver, Fax printer v. 4.1.3, Headset integration v. 2.9.1, Screen sharing component v. 3.1.12 Date: 23.02.2021
Improvement
[WMS-10613] -kite: replaced Google+ (End-Of-Life) with Google SSO for Kite sign-in form
Fixes
[WMS-10486] - app: updated WIService version that is automatically installed during installation of Fax Printer, Headset integration and Screen sharing component on macOS
...
Outlook integration v. 2.6.4 Date: 15.02.2021
Improvement
[WMS-10039] - app: fixed an issue with status of MS teams' users not showing in Outlook
[WMS-10483] - app: fixed an issue when after deleting the integration, it was still displayed as Installed in Collaboration Settings -> Extensions
WMP Date: 10.02.2021
Improvement
[WMS-7671] – wmp: allowed sharing of Per User Licenses between Cloud PBXs over WMS Network on WMP
...
Headset integration, WIService Date: 05.02.2021
New Feature
Headset integration v. 2.9.9 (Windows) and v. 2.9.0 (macOS)
[WMS-10032] – dev: added support for DuoLED-BT Headset
Fix
WIService v. 3.1.11 (macOS)
[WMS-10485] – app: fixed an issue with WIService version being not displayed after uninstalling screen sharing component
API Date: 28.01.2021
Improvement
[WMS-10439] – api: created a separate API documentation server for microservices
...
WIService v 3.1.7 (Windows) Date: 05.01.2021
Improvement
[WMS-9998] - app: improved UI behaviour when changing the scale and layout option on Windows
Outlook integration v 2.6.1 Date: 20.12.2020
Improvement
[WMS-9780] - app: "Sync calendar" option is now moved to Outlook Ribbon
WIService v 3.1.4 (macOS) Date: 15.12.2020
Improvement
[WMS-10189] - app: added auto-update option
...
Mono/DuoLED Date: 07.09.2020
Fix
[WMS-9479] – dev: fixed an issue with low volume on Mono/ DuoLED Headsets
The issue is fixed by increasing the volume level by +10 dB. To achieve this, upgrade the Headset firmware: https://confluence.wildix.com/x/bgKmB.
Kite Date: 21.05.2020
Improvement
[WMS-8242] – kite: improved behavior of chat sessions when Kite user connects to a Call group
...